Report: E-service design. Analysis of the state of design of services provided through electronic means and perspectives of their development in Poland.

8/3/2019 Report: E-service design. Analysis of the state of design of services provided through electronic means and perspec

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em wc|}fgcw p|e}fbcb rh|esdh

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em rhcf| bc}caepkcnr fn Peaonb

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em Fnbswr|foa

Bcwfdn


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bcwfdn

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To|wot


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?. C+wc|}fgcw bcnfrfen! bfodnewfw onb p|cbfgrfenw


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=. C+wc|}fgc bcwfdn ko|jcr fn Peaonb9 o wegfeaedfgoa aeej ??6

=.?. Fnrc|ncr onb frw swc|w fn Peaonb ?


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o nct c+wc|}fgc p|eicgr onb cmmcgrf}cncww em bcwfdnfnd cacgr|enfg wc|}fgcw! thfgh

tow genbsgrcb fn


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Rhc |cwsarw em rhc ws|}cv whet rhor c+wc|}fgcw fn Peaonb bc}caep wpenronc+

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p|egcww fw! fn wekc gowcw! ws|p|fwfndav cmmcgrf}c. Rhfw becw ner! hetc}c|!

kcon rhor wsgh o wgcno|fe tfaa p|e}c frwcam fn oaa gowcw.

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bekfnorcb rhc ko|jcr re wsgh on cxrcnr rhor fr laegjcb rhc cnr|v em rhc dae+

loa rvgeen! cLov. O wfkfao| phcnekcnen kov eggs| fn rhc gowc em Okoyen.gek!

thewc pepsao|frv fn Peaonb fw ner hfdh cnesdh re lcor rhc bekcwrfg gekpcrfre|w9

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}caepkcnr em o mct acobfnd l|onbw fw ner cnesdh me| rhc genwr|sgrfen em kebc|n

c+wc|}fgc wcgre| fn Peaonb! thfgh! fn e|bc| re gekpcrc tfrh me|cfdn gekponfcw!

kswr bc}caep qsfgjav onb tfrh koxfksk cmmcgrf}cncww.

Rhc |cwsarw em rhc ws|}cv ho}c whetn rhor fn kewr Peafwh gekponfcw fkpackcnr+

fnd c+wc|}fgcw! rhc pc|gcprfen em c+wc|}fgc bcwfdn fn rc|kw em ocwrhcrfgw ow wspc|+

gfoa wrvafyorfen fw bekfnonr! emrcn fn |caorfen ner re rhc cnrf|c wc|}fgc! lsr enav

re enc em frw cackcnrw. Rvpfgoa |cwsarw whet9

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p|ebsgrw:

aet |onj em fnne}orfen fn rhc hfc|o|ghv em deoaw onb o dcnc|oa snoto|cncww


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Gekponv nccbw fn rhc o|co em c+wc|}fgc bcwfdn ZN;


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wsppe|r em rhc bc}caepkcnr em nct gekpcrcngcw fn wc|}fgc gekponfcw lv cbsgor+7.

fnd wpcgfoafwrw fn rhc o|co em bcwfdn konodckcnr:p|e}fwfen em snafkfrcb oggcww re bfdfroa wc|}fgcw lv cafkfnorfnd cxgaswfen!2.

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rhonjw re thfgh fr how rhc ghongc re b|ot en rhc cxpc|fcngc em ke|c ob}ongcb

gesnr|fcw! onb re g|corc frw etn gehcwf}c wr|orcdv! kcrhebeaedv! reeaw onb g|frc+

|fo me| c}oasorfen em cmmcgrf}cncww onb rhcf| genwfwrcnr fkpackcnrorfen.

Pewfrf}c cxpc|fcngcw em rhc Fnwrfrsrc em Fnbswr|foa Bcwfdn fnbfgorc rhor rhc wfrs+orfen tow wfkfao| fn o ws|}cv me| rhc Kfnfwr|v em Cgenekv fn Kfnfwr|v em Wgfcngc onb Hfdhc| Cbsgorfen! rhc g|corfen em on cbsgorfenoa emmc|

fn rhc o|co em bcwfdn me| pewrd|obsorc wrsbfcw (genbsgrcb lv rhc Fnwrfrsrc em Fn+bswr|foa Bcwfdn redcrhc| tfrh rhc To|wot Wgheea em Cgenekfgw onb Hfdh Wgheea

em Ogobckfgw onb Ies|noafwk fn Peyno&.

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fnbswr|fcw (wgfcngc%rcghneaedv po|jw! f.c. Pekc|onfon Wgfcngc onb Rcghneaedv

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rhc|c fw d|cor percnrfoa fnrc|cwr fn rhc o|co em p|ebsgr bcwfdn fn gekponfcw.


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Report: E-service design. Analysis of the state of design of services provided through electronic means and perspectives of their development in Poland.

Documents

Report: E-service design. Analysis of the state of design of services provided through electronic means and perspectives of their development in Poland.