© Recommendi 2010. *NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
Instant feedback for speakers and presenters: A free tool from Recommendi
Adam Dorrell, CEO Directness
12 October 2010 [email protected]
http://recy.me/mj53How did I do?
© Recommendi 2010. *NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
What did your audience think?
• Speakers rarely get the feedback they would like from presentations at conferences– Sometimes in an omnibus report from all speakers– Maybe some weeks after the event– No universal rating system
• Audience members– Like to give feedback immediately– Only with a short response (not 40 questions)– May want a copy of presentation
?
© Recommendi 2010. *NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
A simple and free solution… from barcode to bargraph
• Recommendi is a web application that measures feedback instantly– 2-minute no-cost setup– Expert survey template– Surveys from mobile and desktop– Promote with your unique QR-code
and short URL code– Net Promoter® Score as standard– Dashboards with charts and feedback
downloads• Use your code anywhere – ideal for
presenters!Get going in two minutes on www.recommendi.com
© Recommendi 2010. *NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
NPS: A universal measuring standard
• Most marketers not aware of a standard in measuring customer experience– Net Promoter® Score was launched in
2003– Simple concept: Measure customer
loyalty, predict future growth– One Question: “Would you
recommend…” always 0 – 10 scale • The Net Promoter Score is used by a
growing number of organizations around the world
• Fast becoming key business metric• Used as standard in Recommendi• Ideal for measuring presentation
experience
Score 0 - 6: Detractors %Promoters - %Detractors = Net Promoter Score
Score 9 -10: Promoters
The Net Promoter Score: Originated by Fred Reichheld, detailed in books including “The Ultimate Question” and the seminal HBR article “The One Number You Need to Grow”
© Recommendi 2010. *NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
Getting going with Recommendi
• Sign-up on Recommendi.com– Free for up to 100 responses per
month*• Start using your QR-code or
short code to survey straight away
• Customise words and add logo to personalise
• Collect feedback.• Look for a positive Net Promoter
Score– Sample of 10 and over should give
good indication– 20 to 50 good score!
*€20 or £17 or $27 /month for 1000 responses and advanced reporting
Survey is already filled with expertly written text. Modify this to suit your needs, add a logo
© Recommendi 2010. *NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
Promoting your survey
• Copy the short code or the QR-Code from the Recommendi dashboard
• Promote by– using code in a
presentation– Print on a
business card– Send by email
• Ideas on www.recommendi.com/gallery/
recy.me/mj53
© Recommendi 2010. *NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
What is a QR-Code?
• The Recommendi barcode is a 2D Quick Response (QR) code that can be read by many devices, including most smart phones.– Almost all phones in Japan have a
QR-Code reader built-in, and free apps are available for iPhone, Android, Blackberry and others.
• Try i-nigma on iPhone, and on ‘Barcode Scanner’ on Android.
© Recommendi 2010. *NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
Downloads and social media
• Help the audience by adding to your survey confirmation page– Add your website details– Contact details– Add a link to the presentation
for download– Add your Twitter and Facebook
accounts
Tweet and Facebook buttons only show on scores 7 and above
© Recommendi 2010. *NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
Use in your presentation
• Paste the code and short URL into your document
© Recommendi 2010. *NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
Thank you!
• Any questions?
• Would you recommend this presentation to others?
• Snap the QR-Code or the short URL to rate our presentation today and a download link.
http://recy.me/mj53How did I do?