1
Jane McConnell • Advisor • Analyst • Workshop Facilitator
People and Organizations in the Digital Age
Reality Check
[email protected] @netjmc
Researcher - Analyst - Writer
3
Harvard Business Review
• AccorHotels • Air Liquide • Alcatel-Lucent • Allianz Global Assistance • BNP Paribas • Cartier • LafargeHolcim
• Nissan • Renault • Rexel • SNCF • Société Générale • Sodexo • Vinci
Strategy Advisor
17 years of extensive hands-on consulting
experience with intranet and digital workplace
strategy in over 60 large, global organizations.
Ten years of research: annual surveys and reports since 2006
Tracking the trends in bringing
our own devices to work.
The company cultures that help
or hinder digital
transformation.
Paris-based
workgroup.
7
Capability deployment
Individuals - blogging, commenting, posting info directly
Enterprise - networking, communities, team spaces…
80%
2008
Impact for people
Individual and Enterprise 65-70%2014
2016
Data collected end 2016, published in The Organization in the Digital Age 2017
Can people learn and develop their skills and knowledge in the natural flow of work?
8
53% in 2016 data
Data collected end 2016, published in The Organization in the Digital Age 2017
9
Capability deployment
Individuals - blogging, commenting, posting info directly
Enterprise - networking, communities, team spaces…
80%
2008
Impact for peopleVery easy
or Relatively easy
53%
Individual and Enterprise 65-70%2014
Learning in the flow 40%
2016
2016
Data collected end 2016, published in The Organization in the Digital Age 2017
Can customer-facing people find the information they need, provide rapid service, collaborate with their customers and colleagues and in general have a smooth and efficient work experience?
10
0% 25% 50% 75% 100%
Very easy Relatively easy Somewhat difficult Very difficult Impossible N/A
39% in 2016 data
Data collected end 2016, published in The Organization in the Digital Age 2017
11
Capability deployment
Individuals - blogging, commenting, posting info directly
Enterprise - networking, communities, team spaces…
80%
2008
Impact for peopleVery easy
or Relatively easy
Serving the customer 33%
39%
53%
Individual and Enterprise 65-70%2014
Learning in the flow 40%
2016
2016
2016
Data collected end 2016, published in The Organization in the Digital Age 2017
Can your organization can retain the knowledge and know-how of experts and specialists when they leave the organization?
12
0% 25% 50% 75% 100%
Very confident Relatively confident Somewhat confident Not confident Not at all confident N/A
13% in 2016 data
Data collected end 2016, published in The Organization in the Digital Age 2017
13
Capability deployment
Individuals - blogging, commenting, posting info directly
Enterprise - networking, communities, team spaces…
80%
Retaining knowledge 13%
2008
Impact for peopleVery easy
or Relatively easy
Serving the customer 33%
39%
53%
Individual and Enterprise 65-70%2014
Learning in the flow 40%
2016
2016
2016
Data collected end 2014, published in The Organization in the Digital Age 2015
15
“As the gig economy continues to grow, many people will find themselves in a world of work that sales and customer service people have inhabited for years.”
• Disconnected from the organization • Incentivized by performance • Living in the outside world
https://www.linkedin.com/pulse/going-rogue-new-normal-jane-mcconnell
Is going rogue the new normal?
16
The Bring Your Own Movement Much Higher In Top Performing Customer-Facing Workforces
• Top Segment: the 4% that responded “very easy” for customer-facing workforce
• All: full survey base of approximately 300 companies
https://hbr.org/2016/05/tracking-the-trends-in-bringing-our-own-devices-to-work
BYOD Bring Your Own (Mobile) Device
Top Segment
All
Financial
Top Segment
All
Financial
Top Segment
All
Financial
25% 50% 75% 100%
Officially allowedNot officially allowed but tolerated
BYOPC Bring Your Own Computer
BYOPA Bring Your Own Application/ Public Cloud Services
Data collected end 2014, published in The Organization in the Digital Age 2015
17
Top Performing Customer-Facing Workforces: More Collaborative and Social
https://hbr.org/2016/05/tracking-the-trends-in-bringing-our-own-devices-to-work
Data collected end 2014, published in The Organization in the Digital Age 2015
19
10%
52%
Comprehensive, clear, being
implemented
Strategy
Building strategy and
aligning initiatives
into coherent framework
Different independent
initiatives
A few isolated initiatives
26%
7%
20%
57%
Compelling vision
Yes
Work in progress
No 13%
20%
49%
Communicated clearly
Yes
Work in progress
No28%
(% of “No opinion” not shown here)
Data collected end 2016, published in The Organization in the Digital Age 2017
20
Digital transformation - primary focus
Increaseefficiency
20
40
60
80
100
Improveexis1ngbusinessmodels
Improvecustomerexperience
Improveemployeeexperience
Facilitateinnova1on
Strengthendigitalmindset
Improvedecision-making
Findnewbusinessmodels
Supporttalentmanagement
All Maturingx NETJMC
Data collected end 2016, published in The Organization in the Digital Age 2017
21
CEO 11%5%
38% 47%C-level
58%43%
2014
Responsibility for digital strategy at the highest levels
2016
Data collected end 2016, published in The Organization in the Digital Age 2017
Senior management is still lagging.
100%
Vocal + resources + participation + sustained commitment
15%
Vocal + resources + visible participation19%
Vocal support + resources54%
% of Don’t Know not included Data collected end 2016, published in The Organization in the Digital Age 2017
24
Jane McConnell • Advisor • Analyst • Workshop Facilitator
People and Organizations in the Digital Age
Reality Check
[email protected] @netjmc