1 Jane McConnell • Advisor • Analyst • Workshop Facilitator People and Organizations in the Digital Age Reality Check [email protected] @netjmc
Reality Check: People and Organizations in the Digital Age
Apr 21, 2017
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1
Jane McConnell • Advisor • Analyst • Workshop Facilitator
People and Organizations in the Digital Age
Reality Check
[email protected] @netjmc
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They heard & said…
Researcher - Analyst - Writer
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Harvard Business Review
• AccorHotels • Air Liquide • Alcatel-Lucent • Allianz Global Assistance • BNP Paribas • Cartier • LafargeHolcim
• Nissan • Renault • Rexel • SNCF • Société Générale • Sodexo • Vinci
Strategy Advisor
17 years of extensive hands-on consulting
experience with intranet and digital workplace
strategy in over 60 large, global organizations.
Ten years of research: annual surveys and reports since 2006
Tracking the trends in bringing
our own devices to work.
The company cultures that help
or hinder digital
transformation.
Paris-based
workgroup.
Research Demographics
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It’s happening slowly but surely.
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Digital maturity is not a question of age
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Capability deployment
Individuals - blogging, commenting, posting info directly
Enterprise - networking, communities, team spaces…
80%
2008
Impact for people
Individual and Enterprise 65-70%2014
2016
Data collected end 2016, published in The Organization in the Digital Age 2017
Can people learn and develop their skills and knowledge in the natural flow of work?
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53% in 2016 data
Data collected end 2016, published in The Organization in the Digital Age 2017
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Capability deployment
Individuals - blogging, commenting, posting info directly
Enterprise - networking, communities, team spaces…
80%
2008
Impact for peopleVery easy
or Relatively easy
53%
Individual and Enterprise 65-70%2014
Learning in the flow 40%
2016
2016
Data collected end 2016, published in The Organization in the Digital Age 2017
Can customer-facing people find the information they need, provide rapid service, collaborate with their customers and colleagues and in general have a smooth and efficient work experience?
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0% 25% 50% 75% 100%
Very easy Relatively easy Somewhat difficult Very difficult Impossible N/A
39% in 2016 data
Data collected end 2016, published in The Organization in the Digital Age 2017
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Capability deployment
Individuals - blogging, commenting, posting info directly
Enterprise - networking, communities, team spaces…
80%
2008
Impact for peopleVery easy
or Relatively easy
Serving the customer 33%
39%
53%
Individual and Enterprise 65-70%2014
Learning in the flow 40%
2016
2016
2016
Data collected end 2016, published in The Organization in the Digital Age 2017
Can your organization can retain the knowledge and know-how of experts and specialists when they leave the organization?
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0% 25% 50% 75% 100%
Very confident Relatively confident Somewhat confident Not confident Not at all confident N/A
13% in 2016 data
Data collected end 2016, published in The Organization in the Digital Age 2017
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Capability deployment
Individuals - blogging, commenting, posting info directly
Enterprise - networking, communities, team spaces…
80%
Retaining knowledge 13%
2008
Impact for peopleVery easy
or Relatively easy
Serving the customer 33%
39%
53%
Individual and Enterprise 65-70%2014
Learning in the flow 40%
2016
2016
2016
Data collected end 2014, published in The Organization in the Digital Age 2015
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It’s happening faster at the edges.
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“As the gig economy continues to grow, many people will find themselves in a world of work that sales and customer service people have inhabited for years.”
• Disconnected from the organization • Incentivized by performance • Living in the outside world
https://www.linkedin.com/pulse/going-rogue-new-normal-jane-mcconnell
Is going rogue the new normal?
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The Bring Your Own Movement Much Higher In Top Performing Customer-Facing Workforces
• Top Segment: the 4% that responded “very easy” for customer-facing workforce
• All: full survey base of approximately 300 companies
https://hbr.org/2016/05/tracking-the-trends-in-bringing-our-own-devices-to-work
BYOD Bring Your Own (Mobile) Device
Top Segment
All
Financial
Top Segment
All
Financial
Top Segment
All
Financial
25% 50% 75% 100%
Officially allowedNot officially allowed but tolerated
BYOPC Bring Your Own Computer
BYOPA Bring Your Own Application/ Public Cloud Services
Data collected end 2014, published in The Organization in the Digital Age 2015
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Top Performing Customer-Facing Workforces: More Collaborative and Social
https://hbr.org/2016/05/tracking-the-trends-in-bringing-our-own-devices-to-work
Data collected end 2014, published in The Organization in the Digital Age 2015
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Yes, it’s a journey - but how long?
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10%
52%
Comprehensive, clear, being
implemented
Strategy
Building strategy and
aligning initiatives
into coherent framework
Different independent
initiatives
A few isolated initiatives
26%
7%
20%
57%
Compelling vision
Yes
Work in progress
No 13%
20%
49%
Communicated clearly
Yes
Work in progress
No28%
(% of “No opinion” not shown here)
Data collected end 2016, published in The Organization in the Digital Age 2017
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Digital transformation - primary focus
Increaseefficiency
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40
60
80
100
Improveexis1ngbusinessmodels
Improvecustomerexperience
Improveemployeeexperience
Facilitateinnova1on
Strengthendigitalmindset
Improvedecision-making
Findnewbusinessmodels
Supporttalentmanagement
All Maturingx NETJMC
Data collected end 2016, published in The Organization in the Digital Age 2017
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CEO 11%5%
38% 47%C-level
58%43%
2014
Responsibility for digital strategy at the highest levels
2016
Data collected end 2016, published in The Organization in the Digital Age 2017
Senior management is still lagging.
100%
Vocal + resources + participation + sustained commitment
15%
Vocal + resources + visible participation19%
Vocal support + resources54%
% of Don’t Know not included Data collected end 2016, published in The Organization in the Digital Age 2017
Think about…
Data collected end 2016, published in The Organization in the Digital Age 2017
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Jane McConnell • Advisor • Analyst • Workshop Facilitator
People and Organizations in the Digital Age
Reality Check
[email protected] @netjmc
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