byC O N F I D E N C E
silkradar
v e r i f i c a t i o n
& s c a l a b i l i t y
Optimize your entire
issue tracking process
Accelerate defect turnaround timeIntroducing an improved process into your soft-
ware engineering and quality assurance organiza-
tion makes sense when you consider how much
downtime is typically caused by inefficient coding
practices. By automating your issue resolution
process with SilkRadar’s action-driven workflow,
you can better direct your organization’s defect
management process.
You can easily log failed test results including asso-
ciated scripts as well as user-reported problems
with SilkRadar. Problem resolution is then auto-
mated with e-mail notification, auto assignment
rules, and predefined prioritization. Once you
define appropriate actions, SilkRadar auto-
matically advances each defect to the next stage in
its lifecycle according to your preset specifications.
Such automated workflow allows you to quickly
assign and route tasks to appropriate personnel
within your organization.
You can dramatically increase your organization’s
productivity by tailoring SilkRadar to your exist-
ing processes. Custom tabs allow you to focus on
the information that is important to your organi-
zation (e.g. by assigning risk levels to defects). By
customizing fields and setting them as defaults, you
can easily turn your existing process into a com-
plete, automated workflow. You can even assure
data security by establishing user permissions.
By setting workflow rules consistently across all
projects, SilkRadar helps you cut down on tedious
tasks and repetitive decision-making. As a result,
you spend less time tracking issues and more time
on fixing issues. That means your time-to-market
is accelerated and the overall consistency brought
to your development process helps ensure the reli-
ability of your application — before it’s deployed.
Track defects and enhancement requestsindependent of locationsTo meet the demands of companies that employ
multiple development labs around the globe,
SilkRadar provides a sophisticated Web user
interface for its central database. This simplifies
cross-site usage among intercontinental locations
and facilitates reporting for both management and
individuals who work in multiple locations.
SilkRadar™, Segue’s robust issue tracking tool, manages bug fixes, and enhancement issues relat-
ed to your company’s software projects. Being fully customizable, SilkRadar meets the challenges
of your business environment – working across multiple products, releases, and locations.
Because SilkRadar’s flexible defect-tracking workflow allows development and quality assurance
to work more closely together, it increases productivity throughout your organization – resulting
in an improved development process.
In addition, SilkRadar provides a complete history
of all interactions related to issues. It is even possi-
ble to upload files to the same issues multiple
times, as they will be identified in the history log
with different time stamps. Therefore, you are able
to see all that has transpired, regardless of the loca-
tions in which events occurred.
SilkRadar supports all leading Web browsers and
allows users to bookmark links to application
areas that are of particular importance to them.
This increases productivity by enabling users
to quickly locate critical information about
any logged issue. With SilkRadar’s SMTP compli-
ant e-mail notification system, users can automat-
ically open SilkRadar reports simply by clicking
text links.
SilkRadar to create, save, and run custom reports,
graphs, and queries. In addition, individual search
runs can be saved and reused by individuals,
groups, and/or your entire organization. This
assures that all groups receive the information
they need — improving communication and
issue management throughout all departments.
SilkRadar also provides immediate access to the
critical information that management needs to
be confident that their applications are ready
for release.
Integrate with the Silk product lineSilkRadar integrates with SilkPlan Pro to form
a comprehensive test management solution that
encompasses planning, documentation, and man-
agement of your entire testing process.
Additionally, SilkRadar seamlessly integrates into
Segue’s line of testing products, which includes
SilkPerformer V and SilkTest.
key benefitsReduce time-to-market forbug fixes and enhance-ments by automaticallyadvancing issues towardresolution
Ensure high quality soft-ware projects by judgingreadiness based on the status of important issues
Minimize operation costswith a flexible workflowengine that easily adaptsto your current process
Minimize communicationand management over-head across departmentsand locations
Integrate your issue track-ing process with the SegueSilk product suite
System Requirements:Operating Systems:Windows NT 4.0,Windows 2000,Windows XP
Web Browser Technology:Microsoft Internet Explorer 5.x,6.0; Opera 5, 6, 7; Netscape 6.x
Web Server Technology:Microsoft Internet InformationServer 5.0; Caucho/Resin WebServer (httpd)
Database Systems:Microsoft SQL Server 7.0 / MSDE;Microsoft SQL Server 2000; Oracle 7.x, 8.x, 9.x
To learn more about what has made Segue the reliability experts, visit www.segue.com.Segue is a registered trademark and SilkRadar, SilkPerformer V, SilkTest, and "the reliability experts" are trademarks of Segue Software, Inc. All other products andcompany names are either trademarks or registered trademarks of their respective companies. © 2003 Segue Software, Inc.
Corporate HeadquartersSegue Software, Inc.201 Spring Street Lexington, MA 02421 800.287.1329www.segue.com
Segue Software, Inc.90 Albright WayLos Gatos, CA 95032800.287.1329
Segue Software Ltd.1210 Parkview Arlington Business ParkTheale, Reading BerkshireRG7 4TY UK+44.118.965.7721
Segue SoftwareDeutschland GmbHGlockengiesserwall 17D-20095 Hamburg+49.40.33.313310www.segue.de
060203/3
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Generate meaningful reports and graphsSilkRadar helps you manage your projects with
dozens of predefined reports, graphs, and queries
that are designed to effectively communicate the
status of your issues. To complement existing
internal reporting requirements, you can use
Customizable action-driven workflow
Issue history log
Define custom reports