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IT Enabled
Prof. Rushen Chahal
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Agenda
Old ways of IT thinking
New ways of IT thinking
Business process reengineering (BPR)
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Old IT Thinking
New tool replacing old tool
Pencil by PC
Magnetic tape by disk Changing HOW somethings done not
WHAT is being done
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Old IT Thinking
Method: deductive reasoning
Start with existing mindset
Define the problem Seek alternatives
Select the best alternative
Problem definition limits possible solutions
The continuous problem
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Agenda
Old ways of IT thinking
New ways of IT thinking
Business process reengineering (BPR)
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New Way of Thinking
Break existing rules that limit how to conductwork What
Who Where
When
Method: inductive reasoning
Find new powerful technology & solution Seek problem it might fit
Problems firm doesnt know it has YET!
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New Way of Thinking
Old rule (OLD)
Disruptive technology (DT)
New rule (NEW) Gain
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Information Transfer
OLD: independent information appears in
only one place at one time
DT: database & telecommunication NEW: integrated information appear
simultaneously in as many places as need
GAIN: decrease cycle time
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Complex Work
OLD: experts perform
DT: expert systems (ES)
NEW: generalists perform GAIN: decreased expert cost
Employee empowerment
Consistent decision
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Centralization or Decentralization
OLD: firm chooses one only
DT: telecommunication & networks
client/server NEW: firm can have both
GAIN: local autonomy (quality)
Minimal loss of control
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Decision-makingLevel
OLD: mangers decide
DT: expert systems (ES)
decision support systems (DSS) NEW: decision-making part of all jobs
GAIN: cycle time
employee empowermentquality
productivity
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Central Office
OLD: employees need office
DT: portable computers
telecommunication & networksdatabases
NEW: telecommuting
GAIN: cycle timeproductivity
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Customer Contact
OLD: best customer contact is personal
contact
DT: Internet NEW: tailed customer contact
GAIN: customer commitment
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Location Resources
OLD: find where resources are
DT: automatic ID/tracking systems
NEW: systems locate the items GAIN: cycle time/real-time
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Agenda
Old ways of IT thinking
New ways of IT thinking
Business process reengineering (BPR)
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Business Process
Reengineering (BPS) Rethinking and radical redesign ofbusiness processes to achieve dramaticimprovements in critical contemporary
measures of performance Methods
Redesign (process)
Retool (information system) Reorchestrate (network-type organization)
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Business Process
A set of tasks that directly support the
achievement of business objectives by
providing a product or service for a
customer
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BPR Sequence
Assess firms competitive position
Demand chain
Supply chain
Management
Build the vision of future
Decrease cycle time
Decrease costs Increase quality
Increase customer satisfaction
Add value
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BPR Sequence
Use new ways of IT thinking to turn the vision
into reality
Management integration
Mass customization (collaborative, adaptive,cosmetic, transparent)
Empowerment/self-directed team
Redundancy elimination
Networked organization
Virtual organization
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Points to Remember
Old ways of IT thinking
New ways of IT thinking
Business process reengineering (BPR)
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Discussion Questions
How do you use Internet to change the criticalprocesses for A university?
A manufacturing firm? A department store?
What kind of benefits will be encountered by themanagement from the usage of Internet?
What kind of problems will be encountered bythe management from the usage of Internet?
