Public Collaboration LabLearning together by doing together in Camden
Adam ThorpeAlison PrendivilleLara SalinasSarah Rhodes
University of the Arts London, UK
ServDes 2016, Geographies, Copenhagen
Design for Social Innovation and Sustainability Network
Universities active in design research for social innovationStaff and students as societal resource
Community context as learning environment
40 Labs | 20+ countries | 6 continents
How can design universities and local government work together to improve outcomes for Citizens?
To tell us what you think and for meetings in your area visit camden.gov.uk/camdenchallenge#camdenchallenge
By 2017 Camden’s funding from central government will have been cut in half.This means making tough choices about funding local services.
Talk to us about how we tackle Camden’s financial challenge together.
Wednesday 1 October2 to 8pm, Pancras Square Library, N1C 4AG3pm - the Leader of the Council, Cllr Sarah Hayward, will talk about inequality in Camden 4pm Cllr Theo Blackwell will talk about where the council gets its money from
Participatory action research project• 12 months (July 2015 - July 2016)• Funded by the Arts and Humanities Research Council (AHRC)
Pilot • A space for experiential learning and experimentation - learning
together by doing together• A model for a way of Local Government and Design HE working
together to be trialed and tested
Public Collaboration Lab (PCL)
• Increase understanding of design educations’ role in supporting innovation practices within local government,through design-led action research.
• Explore the potential for co-design to democratize public service and policy innovation and improve public outcomes.
• Co-design evaluative frameworks for assessing the role and impact of design in local government service reform.
• Propose means by which benefits might be scaled up and scaled out within other contexts.
Project aims
Finding synergy between design universities and local government
“predefined and incorrect”
“dependent on political will”
“do the wrong things really well”
“desk based research”
“secondary research”
“quantitative research”
“human centred”
“primary research”
“collaborative” “the WHAT is predefined” “almost no possibility for going back to ask why”
“need for prototyping and piloting”“need for piloting with service users and council membersi.e. ward councilors and cabinet members”
“not so good at the beginning and the end - discover and evaluate”
“good at delivery”
“we don’t allocate enough time to develop a rich picture to discover what is really happening on the ground – therefore we don’t do measurement and evaluation well”
Background
• CamdenisoneoftheLondonBoroughshardesthitbyCentralGovernmentCuts.
• By2018theCouncilmustreduceitsbudgetby£70million.
• ToachievethesesavingsitisreviewingitsservicesincludingtheHomeLibraryService.
• ThecurrentHomeLibraryservices350to500homeboundusers.
Project
• SevenmonthprojectwithsevenMDesServiceDesignInnovationstudents.
• ToexplorewaysinwhichtheHLScouldbeamoredynamicservicefortheCouncilanditsusers,inlightofcentralgovernmentcuts.
ValuesoftheHomeLibraryService
• HomeDeliveryofknowledgeandinformation.
• Leisureandentertainment.• ConnectionbetweenSocialCareandtheHLteam.
• Communicationwithusersaroundinterestsratherthanjustneed.
• HLSisinformallycrossingCouncilSilos.
Workshop01
AreasforAttention
1.OpportunityforanewmodelofAdultSocialCare.
2.IncreasethenumberofVolunteers.3.Theintroductionof
technology.4.Lessback-stagemorefrontstage.
Workshop02
ServiceScenariosbasedontheDigitalPlatform.1. Developmentofinterestdriven
ASC.2. Servicebuiltaroundtrustand
familiarity.3. Buildingcapacitythrough
volunteers.4. Technologytoshareknowledge
andinformation.
WellbeingPreventativeService
ServiceScenariosbasedontheDigitalPlatform.1. Mitigatingsocialisolationwith
groupactivities&Volunteerschemes.
2. Information,advice&sign-postingtomaintainindependence.
3. Lowlevelpracticalinterventionsthatcanhelpolderpeopletoremainlivingathome.
ExternalWorkshop03
Actors,Agendas,Indicators&Assets.
1.CamdenCouncil.
2.EnergyCompanies.
1.ThirdSector
2.CCCG&PublicHealthCamden&Islington.
LocalGovernment
• Engagementwithfrontlinestafftoexplorechange.
• DemonstratingtheintangiblevalueoftheHLStoCouncilofficersandtheTransformationTeam.
• UnderstandingpotentialfutureHLSuserswithinCamden’selderlycommunity.
• Explorationofpossibleserviceopportunitiesthroughtechnology,volunteersandasanewformofAdultSocialCare.
• ServiceopportunitiesfedintoaconsultationdocumentthatwasdeliveredtotheCabinetofficeinmid-October.
ServiceTransformation
• Peoplearethefocusofthedelivery.
• Outcomesforpeopletakepriority.
• Frequentusersofpublicservicesareencouragedtomakebetterchoices.
• Costsaremitigatedanddesignedtofacilitatemulti-agencyprovision.
• Silosandduplicationareeliminated.