Learning Together by Doing Together: Building Local Government Design Capacity Through Collaboration with Design Education - Thorpe, Prendiville, Oliver

Public Collaboration LabLearning together by doing together in Camden

Adam ThorpeAlison PrendivilleLara SalinasSarah Rhodes

University of the Arts London, UK

ServDes 2016, Geographies, Copenhagen

Design for Social Innovation and Sustainability Network

Universities active in design research for social innovationStaff and students as societal resource

Community context as learning environment

40 Labs | 20+ countries | 6 continents

How can design universities and local government work together to improve outcomes for Citizens?

To tell us what you think and for meetings in your area visit camden.gov.uk/camdenchallenge#camdenchallenge

By 2017 Camden’s funding from central government will have been cut in half.This means making tough choices about funding local services.

Talk to us about how we tackle Camden’s financial challenge together.

Wednesday 1 October2 to 8pm, Pancras Square Library, N1C 4AG3pm - the Leader of the Council, Cllr Sarah Hayward, will talk about inequality in Camden 4pm Cllr Theo Blackwell will talk about where the council gets its money from

How can design universities and local government work together to improve outcomes for Citizens?

Participatory action research project• 12 months (July 2015 - July 2016)• Funded by the Arts and Humanities Research Council (AHRC)

Pilot • A space for experiential learning and experimentation - learning

together by doing together• A model for a way of Local Government and Design HE working

together to be trialed and tested

Public Collaboration Lab (PCL)

• Increase understanding of design educations’ role in supporting innovation practices within local government,through design-led action research.

• Explore the potential for co-design to democratize public service and policy innovation and improve public outcomes.

• Co-design evaluative frameworks for assessing the role and impact of design in local government service reform.

• Propose means by which benefits might be scaled up and scaled out within other contexts.

Project aims

Project structure

Finding synergy between design universities and local government

“predefined and incorrect”

“dependent on political will”

“do the wrong things really well”

“desk based research”

“secondary research”

“quantitative research”

“human centred”

“primary research”

“collaborative” “the WHAT is predefined” “almost no possibility for going back to ask why”

“need for prototyping and piloting”“need for piloting with service users and council membersi.e. ward councilors and cabinet members”

“not so good at the beginning and the end - discover and evaluate”

“good at delivery”

“we don’t allocate enough time to develop a rich picture to discover what is really happening on the ground – therefore we don’t do measurement and evaluation well”

Finding synergy between design universities and local government

Finding synergy between design universities and local government

Finding synergy between design universities and local government

Finding synergy between design universities and local government

Finding synergy between design universities and local government

Finding synergy between design universities and local government

HomeLibraryServiceCamdenCouncilPublicCollaborationLab

Background

• CamdenisoneoftheLondonBoroughshardesthitbyCentralGovernmentCuts.

• By2018theCouncilmustreduceitsbudgetby£70million.

• ToachievethesesavingsitisreviewingitsservicesincludingtheHomeLibraryService.

• ThecurrentHomeLibraryservices350to500homeboundusers.

Project

• SevenmonthprojectwithsevenMDesServiceDesignInnovationstudents.

• ToexplorewaysinwhichtheHLScouldbeamoredynamicservicefortheCouncilanditsusers,inlightofcentralgovernmentcuts.

DesignEthnography

Co-Discovery

ValuesoftheHomeLibraryService

ValuesoftheHomeLibraryService

• HomeDeliveryofknowledgeandinformation.

• Leisureandentertainment.• ConnectionbetweenSocialCareandtheHLteam.

• Communicationwithusersaroundinterestsratherthanjustneed.

• HLSisinformallycrossingCouncilSilos.

Workshop01

5/24/16

Workshop01

AreasforAttention

1.OpportunityforanewmodelofAdultSocialCare.

2.IncreasethenumberofVolunteers.3.Theintroductionof

technology.4.Lessback-stagemorefrontstage.

Development of a Digital Platform to profile the readers and their interests.

Workshop02

ServiceScenariosbasedontheDigitalPlatform.1. Developmentofinterestdriven

ASC.2. Servicebuiltaroundtrustand

familiarity.3. Buildingcapacitythrough

volunteers.4. Technologytoshareknowledge

andinformation.

WellbeingPreventativeService

ServiceScenariosbasedontheDigitalPlatform.1. Mitigatingsocialisolationwith

groupactivities&Volunteerschemes.

2. Information,advice&sign-postingtomaintainindependence.

3. Lowlevelpracticalinterventionsthatcanhelpolderpeopletoremainlivingathome.

ExternalWorkshop03

Actors,Agendas,Indicators&Assets.

1.CamdenCouncil.

2.EnergyCompanies.

1.ThirdSector

2.CCCG&PublicHealthCamden&Islington.

LocalGovernment

• Engagementwithfrontlinestafftoexplorechange.

• DemonstratingtheintangiblevalueoftheHLStoCouncilofficersandtheTransformationTeam.

• UnderstandingpotentialfutureHLSuserswithinCamden’selderlycommunity.

• Explorationofpossibleserviceopportunitiesthroughtechnology,volunteersandasanewformofAdultSocialCare.

• ServiceopportunitiesfedintoaconsultationdocumentthatwasdeliveredtotheCabinetofficeinmid-October.

ServiceTransformation

• Peoplearethefocusofthedelivery.

• Outcomesforpeopletakepriority.

• Frequentusersofpublicservicesareencouragedtomakebetterchoices.

• Costsaremitigatedanddesignedtofacilitatemulti-agencyprovision.

• Silosandduplicationareeliminated.

ThankYou

What can design do?

Evaluating the projects

Evaluating the projects