Today…
What is Lean?Challenges to implementing LeanLean at Enterprise ServicesHow can you get started?Questions?
Respect for
People
Customer Focus
Creativity
Continuous Improve-
mentLearning
Humility
5
Lean leaders live these values:
Conventional vs. Lean Workplace
LeanConventionalEmployees are respected
experts; capable & trusted to solve problems.
Leaders mentor & coach employees
to use the scientific method.
Leaders direct
the work and solve problems.
Employees follow directions and turn to leaders for solutions.
In Processes…• Fewer steps• Shorter time• Less waiting• Less re-work• Fewer queues• Less inventory• Less variation• Fewer handoffs• Fewer errors
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What can Lean culture achieve?
In Organizations…• Problems solved.• Customers MORE
satisfied!• Time and resources
for other tasks.• Workers MORE
satisfied and engaged!
• Wasting my time• Wasting your time• Wasting taxpayer dollars• Delays• Things waiting for review or approval• Producing something that no one uses• Getting poor quality in• Not having the right materials or tools• Extra steps
How about these?
The 8 Wastes
Overproduction Waiting Transport Over-Processing
Inventory Motion Defects UnderutilizedPeople
Live the values each day:– Humility– Respect– Continuous Improvement– Creativity– Customer Focus– Learning
If you are an employee, learn to use scientific problem solving (PDCA).
If you are a manager, learn to coach employees in scientific problem solving.
What can YOU do to create Lean culture?
Doing(ideas in progress)
Helpful tool to encourage problem solving: An Employee Idea Board
Ready(ideas)
Parking Lot
Done(completed ideas)
*Adapted from “Personal Kanban” by Jim Benson and Tonianne DeMaria Barry
Doing(ideas in progress)
Using the Employee Idea Board
Ready(ideas)
Parking Lot
Done(completed ideas)
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