Lean Culture and Procurement October 29, 2013 Renee Smith Nyberg Process Improvement Program.

Lean Culture and Procurement

October 29, 2013

Renee Smith Nyberg

Process Improvement Program

Today…

What is Lean?Challenges to implementing LeanLean at Enterprise ServicesHow can you get started?Questions?

Meals per Hour

What is Lean?

3 Purposes of Lean

Reduce Waste

Improve Safety

Improve Quality

Respect for

People

Customer Focus

Creativity

Continuous Improve-

mentLearning

Humility

5

Lean leaders live these values:

Conventional vs. Lean Workplace

LeanConventionalEmployees are respected

experts; capable & trusted to solve problems.

Leaders mentor & coach employees

to use the scientific method.

Leaders direct

the work and solve problems.

Employees follow directions and turn to leaders for solutions.

In Processes…• Fewer steps• Shorter time• Less waiting• Less re-work• Fewer queues• Less inventory• Less variation• Fewer handoffs• Fewer errors

7

What can Lean culture achieve?

In Organizations…• Problems solved.• Customers MORE

satisfied!• Time and resources

for other tasks.• Workers MORE

satisfied and engaged!

Paul Akers: “Lean is simple.

Fix what bugs you.”

What bugs you??

• Wasting my time• Wasting your time• Wasting taxpayer dollars• Delays• Things waiting for review or approval• Producing something that no one uses• Getting poor quality in• Not having the right materials or tools• Extra steps

How about these?

The 8 Wastes

Overproduction Waiting Transport Over-Processing

Inventory Motion Defects UnderutilizedPeople

Seeing the Waste.

PDCA: The Scientific Method

DoPlan

CheckAdjust

Challenges to Seeing and Eliminating Waste

Habits

Assumptions

Culture: The way we do things around here.

Low Risk Tolerance

Learning Curve

Need for Safety

The Destination

Project Results: Finance

Project Results: Custodial Services

Next stop:Huddles

Daily HuddlesFinance Statewide Payee Unit

Statewide Payee Unit improves

productivity and customer service.

Next stop: UsingData and Visuals

Contracts and Legal Services Team 1

Visitor Services

Contracts and Legal Admin Staff

Enterprise Technology Readiness Team

Office of Risk Management

Employees fix what bugs them.

Employees fix what bugs them...

…at Consolidated Mail Services

Employees fix what bugs them…

…at Surplus

Employees fix what bugs them...

…at Contracts and Legal Services

Live the values each day:– Humility– Respect– Continuous Improvement– Creativity– Customer Focus– Learning

If you are an employee, learn to use scientific problem solving (PDCA).

If you are a manager, learn to coach employees in scientific problem solving.

What can YOU do to create Lean culture?

Doing(ideas in progress)

Helpful tool to encourage problem solving: An Employee Idea Board

Ready(ideas)

Parking Lot

Done(completed ideas)

*Adapted from “Personal Kanban” by Jim Benson and Tonianne DeMaria Barry

Employees write down ideas for how to fix what bugs them.

Improvement idea

Jane Smith 10/14/13

Doing(ideas in progress)

Using the Employee Idea Board

Ready(ideas)

Parking Lot

Done(completed ideas)

Everyone improves processes every day.

Questions?

www.des.wa.gov

[email protected]

Enterprise Services

360-407-9452

Thank you!