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This presentation is from the KaiNexus webinar “Leadership Behaviors that Create a Culture of Continuous Improvement.”
You can watch the full recording of the webinar here.
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• Leadership Behaviors (40 minutes) • Q&A (15 minutes)
– Use the GoToWebinar Meeting Panel to submit a question at any time
• Recording link will be sent via email
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“Many companies assume that the failure of the suggestion box approach is with employees that don’t care, but if we dig a little deeper we find it is the system itself that squashed enthusiasm.”
(Mark)
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Source: Healthcare Kaizen (Graban & Swartz) (Mark)
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• Leaders develop people by
1. Surfacing problems
2. Solving problems
• Creating an environment where this happens
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(blog.KaiNexus.com)
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State your belief in continuous improvement
(Mark)
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Explain why improvement is important
(tie it to goals & strategy)
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Participate in improvement
yourself
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Ask for Opportunities for Improvement
(Greg)
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Don't require everything to be an event or a project
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Emphasize small ideas
(what’s the smallest idea possible?)
(Greg)
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Ask for more than just cost savings
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Look at the process instead of blaming people
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Don’t hide ideas (be transparent)
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Quickly respond to every idea
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Turn complaints into ideas
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Turn “bad ideas” into better ideas
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Work to find something
to implement
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Help share and spread ideas
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Help create time for people to take action
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Be prepared to fail
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Keep asking for improvement
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Empower, but be a servant leader
(Mark)
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Coach, but don’t nitpick
(Mark)
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Help people see the bigger picture
(don’t suboptimize)
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Don’t overdo the “P” in
PDSA
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Don’t forget the “SA” in PDSA
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Be careful with rewards and quotas
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Give people recognition
for ideas
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Compile the results and
celebrate them
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Define
Model
Observe
Coach
Celebrate
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