Leadership Behaviors That Create a Culture of Continuous Improvement (KaiNexus Webinar)

This presentation is from the KaiNexus webinar “Leadership Behaviors that Create a Culture of Continuous Improvement.”

You can watch the full recording of the webinar here.

• Leadership Behaviors (40 minutes) • Q&A (15 minutes)

– Use the GoToWebinar Meeting Panel to submit a question at any time

• Recording link will be sent via email

(Greg)

“Many companies assume that the failure of the suggestion box approach is with employees that don’t care, but if we dig a little deeper we find it is the system itself that squashed enthusiasm.”

(Mark)

Source: Healthcare Kaizen (Graban & Swartz) (Mark)

• Leaders develop people by

1. Surfacing problems

2. Solving problems

• Creating an environment where this happens

(Greg)

(blog.KaiNexus.com)

State your belief in continuous improvement

(Mark)

Explain why improvement is important

(tie it to goals & strategy)

Participate in improvement

yourself

Ask for Opportunities for Improvement

(Greg)

Don't require everything to be an event or a project

Emphasize small ideas

(what’s the smallest idea possible?)

(Greg)

Ask for more than just cost savings

Look at the process instead of blaming people

Don’t hide ideas (be transparent)

Quickly respond to every idea

Turn complaints into ideas

Turn “bad ideas” into better ideas

Work to find something

to implement

Help share and spread ideas

Help create time for people to take action

Be prepared to fail

Keep asking for improvement

Empower, but be a servant leader

(Mark)

Coach, but don’t nitpick

(Mark)

Help people see the bigger picture

(don’t suboptimize)

Don’t overdo the “P” in

PDSA

Don’t forget the “SA” in PDSA

Be careful with rewards and quotas

Give people recognition

for ideas

Compile the results and

celebrate them

Define

Model

Observe

Coach

Celebrate

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