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Susan Atkinson, MIR, MASenior Managing ConsultantSmarter Workforce IBM Canada Ltd.
A Smarter Workforce:
Accelerate Human Resources
with Cloud Computing
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OUR WORLD IS CHANGING
SPEED OF INFORMATION
MOBILE WORKFORCE
RISE OF INDEPENDENCE
BIG DATAWISDOM OF
CROWDS
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Shifting HR Focus: CHRO
Insights from Global C-Suite
study:
Organizations are looking to
become customer-activated
CEOs are seeing talent as
central to the success of the
customer-activated enterprise
CHROs are recognizing needed
changes and are taking action.
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Software-as-a-Service is no longer only about economics -- it is about innovation New
business models
Better service
and complete solutions
IT flexibility
and scalability
Agilityand rapid
time to value
More innovation
and productivity
Lower upfront
costs and variable pricing
Software-as-a-Service is no longer only about economics – it’s about innovation
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Employeeengagementandcommitment
Talentretention
Workforce productivity
Talentdevelopment
Sourcingand recruiting
Performancemanagementevaluation
Collaborationandknowledgesharing
Talent management
Rapiddevelopmentof workforceskills
87%
80%
68%65%
60% 60% 58% 57%55%
Talent development and employee engagement are already onCHROs’ radar<
Source: CHRO1-How important is it for your organization to address the following workforce challenges today and in next 3 to 5 years?; n=320 [CHRO only]
Importance of workforce challenges today
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Employeeengagementandcommitment
Talentretention
Workforce productivity
Talentdevelopment
Sourcingand recruiting
Performancemanagementevaluation
Collaborationandknowledgesharing
Talent management
Rapiddevelopmentof workforceskills
<with increasing focus on collaboration and rapid skill development over the next three to five years
Source: CHRO1-How important is it for your organization to address the following workforce challenges today and in next 3 to 5 years?; n=320 [CHRO only]
68%
55% 54%
44%
35%32%
22%
14%12%
Percentage change in importance of workforce challenges: today vs. 3–5 years
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Source: Question CHRO9–For the following processes, to what extent do you manage these in-house versus outsourced? n=307 [CHRO only]
The HR function is increasingly looking to work with outside partners across a number of dimensions over the next several years
Significant use of partnerships today vs. 3–5 years
Learning
Employee self-service portal
Recruiting
Payroll
17%
49%
28%
Benefits
HR transaction systems (ERP)
Employee contact center
Workforce analytics
25%
13%
32%
13%
34%
12%
37%
18%
41%
23%
46%
30%
3%
Today 3–5 years
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IBM Cloud for Smarter Workforce energizes life’s work through KenexaTalent Management solutions
Listen to the voice of your organization
Big Data you can act on
Invest wisely in your employees
Connect employees to the information they need
Attract the very best talent
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Employment Branding
Science Based Approach to Attraction
Captivating Creative Content
Seamless Integration Technology
True Reflection of Company’s Culture
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Recruitment Technology
Highly Flexible – Match Unique Processes
Engaging Candidate Experience
Integrated Pre-Hire Assessments
Mobile experience
Analytics and Reporting
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Assessment Centers/Simulation
Skills/Abilities Testing
Behavioral/Personality/Culture Assessment
Structured Interviews
Assessment Suite of Solutions
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Developmental Needs
Motivational Preferences
Learning Styles
Executive Development
Career Planning
Post-Hire Assessment Solutions
ENABLE employees
ENGERGIZE the workforce
RETAIN top talent
What competencies do
I need to move to
position X?
What are my strengths
and what are my areas
of opportunity?
How do I motivate my
team? What activities
should I seek out?
What is the best way
to train my
employees?How do I groom my
high potentials for
future success?
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Assessment of Leaders’ Fit
Teams run by managers who most closely aligned with the
organisation/role “fit” saw:
•Employee engagement scores increase 6.2%
•Turnover rates dropped 43%
•Profit per customer increased by 1.2%
•Millions of increased net income
HOW?
A leadership “fit” assessment correlated to cultural and employee
engagement measures and assessed against business metrics for
success in the business
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What do we do?
• We develop a custom survey, using our best practices, our research,
stakeholders interviews and alignment with clients corporate and HR
priorities
• We map the organizational structure to capture all the reporting
relationships, team affiliations and demographics
• We administer a survey (online, paper or both) to the entire
organization
• We calculate, aggregate, validate and QC the data
• We provide data and insights that help direct line managers
discussions and executive decisions
• Impact on experience: manager reports (team scores,
benchmarks, key drivers)
• Executive presentation (organizational results,
recommendations, strategies)
• We enable positive behaviour change that impacts business results:
• Action planning technology
• Post-survey training for managers and HR administrators
2
SaaS-based model utilizing a combination of
IBM Kenexa science (consulting),
technology (data collection, reporting and
action planning) and business processes (program delivery)
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Developing a
survey by
listening to the
business
Allows for
better
outcomes
That are tied to
improving the
bottom line
Key Drivers of
Engagement
Process
Improvement
Manager
TrainingExecutive
Coaching
Cultural
Transformation
Coaching/Deve
lopment
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Global 24x7 Help
Desk
Check participation
online
Survey Administration
Same User experience for all employees
Web Tablet Smartphone Paper
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• Use Data Miner to generate
define report details and create
custom reports within one
interface.
• Get started by copying an
existing report or drag-and-
drop items to start from scratch
• View details of data groups as
they are being created
• Once your custom report is
created, launch the Graphstool to see results in a more
visual format
A simple mouse-click turns this …
… into this.
CLICK
HERECreate Custom Reports on Demand
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Access Survey Analytics from
your Viewpoint homepage. Use
this powerful tool to:
Content Analysis for Open-Ended Questions
• Access to trending and
theming of comments
• Conduct key word searches
within comments
• Display all countries in
which a client operates
• View where comments
have originated
• Examine breakdown of
comments based on
demographics.
• View comment topics over
time
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Manager dashboard
• Access to Manager Reports
• Action Planning Capabilities
• Online resources
• Comment Analytics
• Team follow-up and Accountability
• Ad-hoc Reporting and Graphical Analysis
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Track Team Progress on Taking Action
• View stats to determine
users on your team who
have logged in and started
creating action plans
• Ability to send group
notifications or individual
follow-up
• Review subset of users
based on filters and search
criteria to focus on specific
teams
• Export action planning
detail to share with
managers and teams
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Talent Optimization
MY PROFILE AND MY
EXPERTS
WISDOM OF THE CROWDS
SPEED & INFO FLOW
MY “TIPPERS”MY SOCIAL NETWORKS
INNOVATION & IDEA
STACKING
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With an array of intelligent, secure and engaging social apps, IBM Verse opens up new ways to work together.
IBM Verse: Mail reimagined for a new way to work
Experienced through a simple, see-only-what-you-need interface, IBM Verse helps you focus on the things that matter most.
Cloud-enabled, designed for mobile devices, and powered by IBM's analytics and advanced search, IBM Verse works for you, not the other way around.
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A range of capabilities on the cloud helps me manage my work, no matter what
my position is in the org or what different roles I’m playing throughout the day.
How can IBM Verse help me?
The
PrioritizerThe
Searcher The
Sharer
The On-the-
Go Employee
The Tech
Professional
The Business
Leader
The
Multi-tasker ME
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A little more on the cost of email overload
Overflowing Inbox
Increased Employee
Stress1
Lower engagement2
Reading emails
Switches attention from current focus
5+ minutes to get back to current task
What was I working on?
Needle in a haystack
Lost / forgotten emails and
tasks
Team fire drills and lower business outcomes
Your new employees
(Millennials)
Rely on transparent
communication and sharing
Less interested in the “old way” of doing things
May choose other career
options
1 http://news.stv.tv/scotland/228120-do-emails-increase-your-stress-levels-and-affect-your-health/
2- http://www.hrmagazine.co.uk/hr/features/1143435/employee-engagement-closely-tied-health-wellbeing
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Coming Soon <Talent Insights with Watson Analytics
� Predictive and content analytics enable fresh
insights by uncovering patterns not yet known
� Watson guidance encourages interactive
exploration across all data – creating real-time
business intelligence
� Watson Big Data platform combines structured
and unstructured data to bring transparency and
context to the decision-making process
Social Performance
� Continuous 360 feedback ensures timely
recognition and course corrections
� Dynamic goals facilitate continuous updates and
realignment as business needs evolve
� Progress updates posted to the social profile
promote feedback and capture results for
accurate and comprehensive performance
reviews
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HR on the cloud:
• More nimble, flexible, and affordable architectures.
• Integration of technology, science and data
• A more compelling, consumer-like, experience
• Potential for Big Data Analytics
• Cost savings from accelerated implementation are redirected to other elements of HR transformation
• SaaS helps to transform HR at the most critical point of change – the interaction of end users with talent management systems
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1. Apply science and analytics to the art of talent management
2. Build social capabilities into the fabric of your organization
3. Work with internal and external partners to unlock new sources of value and deliver new capabilities
Taking action
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NEXT STEPS:
1. Visit me in the Social HubA Let’s Talk & Tweet #SmarterBiz
2. See our Cloud Representative in the Tech Showcase for detailed demonstrations
3. Please sign up for Softlayer Montreal offer - expires June 9th - $500 off coupon - only after speaking with an LDR- http://www.softlayer.com/info/montreal-hosting
4. For Additional Information
or type this URL into your browser: ibm.biz/sbs2015
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