IBM Canada: Smarter Workforce with Cloud

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Susan Atkinson, MIR, MASenior Managing ConsultantSmarter Workforce IBM Canada Ltd.

A Smarter Workforce:

Accelerate Human Resources

with Cloud Computing

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OUR WORLD IS CHANGING

SPEED OF INFORMATION

MOBILE WORKFORCE

RISE OF INDEPENDENCE

BIG DATAWISDOM OF

CROWDS

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Shifting HR Focus: CHRO

Insights from Global C-Suite

study:

Organizations are looking to

become customer-activated

CEOs are seeing talent as

central to the success of the

customer-activated enterprise

CHROs are recognizing needed

changes and are taking action.

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Today’s business infrastructures can inhibit success

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Software-as-a-Service is no longer only about economics -- it is about innovation New

business models

Better service

and complete solutions

IT flexibility

and scalability

Agilityand rapid

time to value

More innovation

and productivity

Lower upfront

costs and variable pricing

Software-as-a-Service is no longer only about economics – it’s about innovation

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Employeeengagementandcommitment

Talentretention

Workforce productivity

Talentdevelopment

Sourcingand recruiting

Performancemanagementevaluation

Collaborationandknowledgesharing

Talent management

Rapiddevelopmentof workforceskills

87%

80%

68%65%

60% 60% 58% 57%55%

Talent development and employee engagement are already onCHROs’ radar<

Source: CHRO1-How important is it for your organization to address the following workforce challenges today and in next 3 to 5 years?; n=320 [CHRO only]

Importance of workforce challenges today

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Employeeengagementandcommitment

Talentretention

Workforce productivity

Talentdevelopment

Sourcingand recruiting

Performancemanagementevaluation

Collaborationandknowledgesharing

Talent management

Rapiddevelopmentof workforceskills

<with increasing focus on collaboration and rapid skill development over the next three to five years

Source: CHRO1-How important is it for your organization to address the following workforce challenges today and in next 3 to 5 years?; n=320 [CHRO only]

68%

55% 54%

44%

35%32%

22%

14%12%

Percentage change in importance of workforce challenges: today vs. 3–5 years

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Source: Question CHRO9–For the following processes, to what extent do you manage these in-house versus outsourced? n=307 [CHRO only]

The HR function is increasingly looking to work with outside partners across a number of dimensions over the next several years

Significant use of partnerships today vs. 3–5 years

Learning

Employee self-service portal

Recruiting

Payroll

17%

49%

28%

Benefits

HR transaction systems (ERP)

Employee contact center

Workforce analytics

25%

13%

32%

13%

34%

12%

37%

18%

41%

23%

46%

30%

3%

Today 3–5 years

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IBM Cloud for Smarter Workforce energizes life’s work through KenexaTalent Management solutions

Listen to the voice of your organization

Big Data you can act on

Invest wisely in your employees

Connect employees to the information they need

Attract the very best talent

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Talent Acquisition

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Employment Branding

Science Based Approach to Attraction

Captivating Creative Content

Seamless Integration Technology

True Reflection of Company’s Culture

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Recruitment Technology

Highly Flexible – Match Unique Processes

Engaging Candidate Experience

Integrated Pre-Hire Assessments

Mobile experience

Analytics and Reporting

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Assessment Centers/Simulation

Skills/Abilities Testing

Behavioral/Personality/Culture Assessment

Structured Interviews

Assessment Suite of Solutions

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Developmental Needs

Motivational Preferences

Learning Styles

Executive Development

Career Planning

Post-Hire Assessment Solutions

ENABLE employees

ENGERGIZE the workforce

RETAIN top talent

What competencies do

I need to move to

position X?

What are my strengths

and what are my areas

of opportunity?

How do I motivate my

team? What activities

should I seek out?

What is the best way

to train my

employees?How do I groom my

high potentials for

future success?

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Intuitive Portal For Scheduling Assessments

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Order Online Assessments In 2-3 Minutes

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Manager Experience: Sample Pages from Selector Report

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Assessment of Leaders’ Fit

Teams run by managers who most closely aligned with the

organisation/role “fit” saw:

•Employee engagement scores increase 6.2%

•Turnover rates dropped 43%

•Profit per customer increased by 1.2%

•Millions of increased net income

HOW?

A leadership “fit” assessment correlated to cultural and employee

engagement measures and assessed against business metrics for

success in the business

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Leadership and Engagement

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What do we do?

• We develop a custom survey, using our best practices, our research,

stakeholders interviews and alignment with clients corporate and HR

priorities

• We map the organizational structure to capture all the reporting

relationships, team affiliations and demographics

• We administer a survey (online, paper or both) to the entire

organization

• We calculate, aggregate, validate and QC the data

• We provide data and insights that help direct line managers

discussions and executive decisions

• Impact on experience: manager reports (team scores,

benchmarks, key drivers)

• Executive presentation (organizational results,

recommendations, strategies)

• We enable positive behaviour change that impacts business results:

• Action planning technology

• Post-survey training for managers and HR administrators

2

SaaS-based model utilizing a combination of

IBM Kenexa science (consulting),

technology (data collection, reporting and

action planning) and business processes (program delivery)

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Developing a

survey by

listening to the

business

Allows for

better

outcomes

That are tied to

improving the

bottom line

Key Drivers of

Engagement

Process

Improvement

Manager

TrainingExecutive

Coaching

Cultural

Transformation

Coaching/Deve

lopment

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Organizational Mapping

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Global 24x7 Help

Desk

Check participation

online

Survey Administration

Same User experience for all employees

Web Tablet Smartphone Paper

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• Use Data Miner to generate

define report details and create

custom reports within one

interface.

• Get started by copying an

existing report or drag-and-

drop items to start from scratch

• View details of data groups as

they are being created

• Once your custom report is

created, launch the Graphstool to see results in a more

visual format

A simple mouse-click turns this …

… into this.

CLICK

HERECreate Custom Reports on Demand

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Access Survey Analytics from

your Viewpoint homepage. Use

this powerful tool to:

Content Analysis for Open-Ended Questions

• Access to trending and

theming of comments

• Conduct key word searches

within comments

• Display all countries in

which a client operates

• View where comments

have originated

• Examine breakdown of

comments based on

demographics.

• View comment topics over

time

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Manager dashboard

• Access to Manager Reports

• Action Planning Capabilities

• Online resources

• Comment Analytics

• Team follow-up and Accountability

• Ad-hoc Reporting and Graphical Analysis

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Track Team Progress on Taking Action

• View stats to determine

users on your team who

have logged in and started

creating action plans

• Ability to send group

notifications or individual

follow-up

• Review subset of users

based on filters and search

criteria to focus on specific

teams

• Export action planning

detail to share with

managers and teams

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Talent Optimization

MY PROFILE AND MY

EXPERTS

WISDOM OF THE CROWDS

SPEED & INFO FLOW

MY “TIPPERS”MY SOCIAL NETWORKS

INNOVATION & IDEA

STACKING

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A Digital Workplace

My

People

My Apps

My

Knowledge

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IBM Kenexa Talent Suite

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Social Onboarding

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Talent Analytics

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With an array of intelligent, secure and engaging social apps, IBM Verse opens up new ways to work together.

IBM Verse: Mail reimagined for a new way to work

Experienced through a simple, see-only-what-you-need interface, IBM Verse helps you focus on the things that matter most.

Cloud-enabled, designed for mobile devices, and powered by IBM's analytics and advanced search, IBM Verse works for you, not the other way around.

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A range of capabilities on the cloud helps me manage my work, no matter what

my position is in the org or what different roles I’m playing throughout the day.

How can IBM Verse help me?

The

PrioritizerThe

Searcher The

Sharer

The On-the-

Go Employee

The Tech

Professional

The Business

Leader

The

Multi-tasker ME

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A little more on the cost of email overload

Overflowing Inbox

Increased Employee

Stress1

Lower engagement2

Reading emails

Switches attention from current focus

5+ minutes to get back to current task

What was I working on?

Needle in a haystack

Lost / forgotten emails and

tasks

Team fire drills and lower business outcomes

Your new employees

(Millennials)

Rely on transparent

communication and sharing

Less interested in the “old way” of doing things

May choose other career

options

1 http://news.stv.tv/scotland/228120-do-emails-increase-your-stress-levels-and-affect-your-health/

2- http://www.hrmagazine.co.uk/hr/features/1143435/employee-engagement-closely-tied-health-wellbeing

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Coming Soon <Talent Insights with Watson Analytics

� Predictive and content analytics enable fresh

insights by uncovering patterns not yet known

� Watson guidance encourages interactive

exploration across all data – creating real-time

business intelligence

� Watson Big Data platform combines structured

and unstructured data to bring transparency and

context to the decision-making process

Social Performance

� Continuous 360 feedback ensures timely

recognition and course corrections

� Dynamic goals facilitate continuous updates and

realignment as business needs evolve

� Progress updates posted to the social profile

promote feedback and capture results for

accurate and comprehensive performance

reviews

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HR on the cloud:

• More nimble, flexible, and affordable architectures.

• Integration of technology, science and data

• A more compelling, consumer-like, experience

• Potential for Big Data Analytics

• Cost savings from accelerated implementation are redirected to other elements of HR transformation

• SaaS helps to transform HR at the most critical point of change – the interaction of end users with talent management systems

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1. Apply science and analytics to the art of talent management

2. Build social capabilities into the fabric of your organization

3. Work with internal and external partners to unlock new sources of value and deliver new capabilities

Taking action

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NEXT STEPS:

1. Visit me in the Social HubA Let’s Talk & Tweet #SmarterBiz

2. See our Cloud Representative in the Tech Showcase for detailed demonstrations

3. Please sign up for Softlayer Montreal offer - expires June 9th - $500 off coupon - only after speaking with an LDR- http://www.softlayer.com/info/montreal-hosting

4. For Additional Information

or type this URL into your browser: ibm.biz/sbs2015

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