IBM Smarter Cities

1 © 2013 IBM Corporation

IBM Software Subscription and Support

November 2013

Protect IBM Software, IBM Industry Solutions, ECM, EMM, Smarter Cities and Smarter Commerce investment


2

Industry Solution Strategies Industry Solution Strategies

Key Offerings:Smarter Cities (IBM i2 | Cúram)Smarter Commerce• EMM (Unica | DemandTec | TeaLeaf)• B2B Commerce (Sterling Commerce | Emptoris)• B2C Commerce (WebSphere Commerce)Smarter Content (Case Foundation, Content

Analytics, Collector, Manager, DataCap, FileNet, Image Manager, Image Services)

Key Offerings:Smarter Cities (IBM i2 | Cúram)Smarter Commerce• EMM (Unica | DemandTec | TeaLeaf)• B2B Commerce (Sterling Commerce | Emptoris)• B2C Commerce (WebSphere Commerce)Smarter Content (Case Foundation, Content

Analytics, Collector, Manager, DataCap, FileNet, Image Manager, Image Services)

Client Success Community Client Success Community

Industry Solutions Industry Solutions

Industry Solutions – Talking PointsIndustry Solutions – Talking Points


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New Markets…. New Solutions

Source: 1H11 IBM Market Insights

Smarter CommerceSmarter Commerce is a smarter way for companies to buy, sell, and market their products, by integrating operations and enhancing interactions through community, collaboration, process, and analytics - all within an industry context.

Smarter Cities, Financial OperationsSmarter cities today are using technology to enable new models for leadership that can help drive sustainable economic growth. Anticipating problems to resolve them proactively

Industry Solutions – New markets and New SolutionsIndustry Solutions – New markets and New Solutions

Smarter Content Enterprise Content Management helps organizations manage unstructured information and automate the business processes that consume this information.


Govern Chief Sourcing Procurement Officer

Chief Information Officer

Chief Marketing Officer (CMO)

Mayor Chief of Police

Head of Social Programs

Target Clients

Chief Legal Officer

Target Industry Segments

Banking

RetailIntegrated Care

Energy & Water

Transportation

Public Safety

Urban Planning

Entering New Markets and Reaching New Buyers

Smarter Cities Smarter Content Smarter Commerce

New!Smarter Care

New!Financial Crimes

Communications


Planning andmanagement

Human servicesInfrastructure

Energy and water

Environment

TransportationEducation

Healthcare

Social programs

Public safety

Government and agency administration

Smarter buildings and urban planning

Industry Solutions—Smarter CitiesIBM i2 | Cúram


Product updates and new offeringsAnalyst’s Notebook, Premium, SDK 8.9.3Intelligence Analysis platform 3.0.3Fraud Intelligence Analysis 1.0.5 (new solution offering)Intelligent Law Enforcement 1.0(new solution offering)

Key productsIBM i2 Analyst NotebookIBM i2 iBase | iBridgeIBM COPLINK

Industry Solutions—Smarter Cities: i2Enriching the IBM intelligence analysis portfolio for Smarter Cities

BenefitsLaw enforcement is often at the top of city expendituresA study conducted by the police department of a major US city showed that its use of IBM i2 COPLINK was equivalent to adding 109 sworn officers

IBM i2 provides solutions in public safety with enhanced crime prevention and investigation applications, leveraging more powerful analytics from a broader data set.


Industry Solutions—Smarter Cities: i2—What’s next?Industry Solutions—Smarter Cities: i2—What’s next?

PRE-ACQUISITION:

Entry-level products High volume/lower value Product-level value

proposition Point sale Desktop/workstation

focused

2012:

IBM i2 solutions Low volume/high value Solution-level value

proposition Sector-focused GTM

activities Enterprise solution

2013:

Smarter Cities Aspirational message for city leaders,

officials and C-level execs Transformational projects IBM integrations

Existing Products:Analyst’s NotebookAnalyst’s Notebook PremiumIntelligence Analysis PlatformCOPLINKiBase and IntelliShareAnalyst’s WorkstationText ChartiBridgeiXaiXv

Commercial and governmentIBM i2 Fraud Intelligence AnalysisReleased May 2012

Law enforcement and public safetyIBM i2 Intelligent Law EnforcementReleased May 2012

Defense and national securityIntelligence analysis platform for defense

and national securityRoadmapped for 2013

Signature solutions/Smarter Commerce

Smarter Cities/Public safety

Government affairs


Smarter Cities drive sustainable economic growth and deliver citizen centered services by…

…to increase the value to the citizens they serve in a rapidly

changing economic world

Leveraging information to make better decisions

Anticipating problems to resolve them

proactively

Coordinating resources and processes to operate effectively

Infrastructure

Human

Planning and Management

Industry Solutions: What Makes a Smarter City?Industry Solutions: What Makes a Smarter City?


IBM i2 is a leading provider of intelligence analysis, law enforcement and fraud investigation solutions. i2 offerings deliver flexible capabilities that help combat crime, terrorism and fraudulent activity.

Social and Health

Transportation

Energy and Water

Government and Agency Administration

Education

Public Safety

Urban Planning

Environmental

Industry Solutions: Smarter Cities - i2 Industry Solutions: Smarter Cities - i2


• Law Enforcement: Tools to collect, integrate, analyze, and quickly distribute information to field officers

• Defense/National Security: Intelligence analysis to quickly identify and assess threat levels

• Fraud Intelligence: Tools for organizations to track, analyze, and detect fraudulent activity


Intelligence Analysis Platform

Intelligence Analysis Platform

Rich Desktop Client

Rich Desktop Client

Data sources

Web ClientWeb Client

Data Connectors

Law Enforcement and Public

Safety

Law Enforcement and Public

Safety

Commercial Fraud

Commercial Fraud

National Security and

Defence

National Security and

Defence

Intelligence Analysis Portfolio


High-Level Point Product Differentiation


IBM i2 Analyst’s Notebook

Single User

Desktop

Chart Based Storage

Target User - Analyst

IBM i2 Analyst’s Notebook

Single User

Desktop

Chart Based Storage


IBM i2 Analyst’s Notebook Premium

Single User

Desktop

Local Repository Storage


Upgrade path to Rich Client to IAP

IBM i2 Analyst’s Notebook Premium

Single User

Desktop

Local Repository Storage


Upgrade path to Rich Client to IAP

IBM i2 Intelligence Analysis Platform

Multiple User

Enterprise

Group Repository Storage

Target User – Multi Discipline

Thin Client (Optional Rich Client)

Route to IBM i2 Solutions

IBM i2 Intelligence Analysis Platform

Multiple User

Enterprise

Group Repository Storage

Target User – Multi Discipline

Thin Client (Optional Rich Client)

Route to IBM i2 Solutions


GovernmentLaw EnforcementDefense Private Sector National Security

Counter Terrorism

Counter Intelligence

Intelligence Analysis

Border Security

Cyber Risk

Counter Intelligence

Intelligence Analysis

Target Analysis and Defense

Peacekeeping

Force Protection

Pattern of Life Analysis

Human Terrain Mapping

Tactical Lead Generation

Counter Terrorism

Investigations

Organized Crime

Neighborhood/ Community

Policing

Public Order/Major

Event Management

Volume Crime

Security Investigations

Industry Oversight

& Compliance

Cybercrime

Risk Management

Anti-Money Laundering

Fraud

Industry Oversight

& Compliance

Cybercrime

Securities Investigations

Anti-Money Laundering

Fraud




China’s Top Renewing ProductsChina’s Top Renewing Products

i2 Analyst Notebook Premium (ANP): data storage, analysis tools, visualization and dissemination capabilities for analysts and investigators (Latest Version: 8.9.3 - Nov12)

i2 Analyst Notebook (ANB): quickly collate, analyze and visualize data from disparate sources (Latest Version: 8.9.3 - Nov12)

i2 iBase / iBridge: connects IBM i2 Analyst’s Notebook® users directly to enterprise databases (Latest Version: 8.9.1 - May12)

Most Recent VersionsMost Recent Versions

Popular Trade-upsPopular Trade-ups

i2 Analyst's Notebook v8.9.3 Prod ID: 5725-G07 GA Date: 30-Nov-2012

i2 Analyst's Notebook Premium v8.9.3 Prod ID: 5725-G21 GA Date: 30-Nov-2012

i2 Analyst's Notebook SDK v8.9.3 Prod ID: 5725-G08 GA Date: 30-Nov-2012

i2 Analyst's Workstation v8.x.x Prod ID: 5725-G14 GA Date: 01-May-2012

From: i2 Analyst Notebook

To: Analyst Notebook Premium

End of Service InformationEnd of Service Information

Product/Version EOS DateAnalyst Notebook v7.x 31-Dec-2012Analyst Notebook v6.x 30-Sep-2011ANB SDK v 7.x 31-May-2013 iBase IntelliShare v1.x 31-May-2013


Cúram extends IBM’s leadership in Smarter Cities by making social programs more accessible and delivering improved outcomes.

IBM / Cúram will:• Provide timely access to the right social programs

•Deliver integrated benefits and services

•Drive improved outcomes and reduced costs

IBM / Cúram will:• Provide timely access to the right social programs

•Deliver integrated benefits and services

•Drive improved outcomes and reduced costs

Social and Health

Transportation

Energy and Water

Government and Agency

Administration

Education

Public Safety

Urban Planning

Environmental

Industry Solutions: Smarter Cities - CúramIndustry Solutions: Smarter Cities - Cúram

Top Products & Solutions:•Cúram Outcome Management•Cúram Business Intelligence and Analytics•Social Program Management Platform ( v6.0.5 - May’13) •Smarter Care (New Solution – 2013)


Industry Solutions – Smarter Cities Financial OperationsIndustry Solutions – Smarter Cities Financial Operations

Smarter Cities – Financial Operations

Infrastructure

Human

Planning and Management


Industry Solutions Client Success Essentials Community

Accessthe vast IBM Support knowledge base

Interact with experts in social collaboration

Consult creating a customized experience

http://ibmurl.hursley.ibm.com/3ND9

Industry Solutions Client Success Essentials community

Industry Solutions – Client Success Community Industry Solutions – Client Success Community


Client Success Essentials: Proactively empowering clients with the knowledge to succeed

Interactwith experts in social collaboration

Interactwith experts in social collaboration

Connect with Experts• Technical Exchanges• Open Microphones

Newsletters • Regular push of information

to registered clients who subscribe

Social Media• Twitter• Blogs

Client Councils• Regional User Groups• Voice of the Customer• Customer Advisory

Connect with Experts• Technical Exchanges• Open Microphones

Newsletters • Regular push of information

to registered clients who subscribe

Social Media• Twitter• Blogs

Client Councils• Regional User Groups• Voice of the Customer• Customer Advisory

IBM Education Assistant

Web-based Product Training

IBM SaaS Client Success Portal

IBM Online Support Portals: Web based assets designed for ease and accessibility

• All IBM On-Premise SWG Products

• Electronic Support• Product

Documentation• Product Education• Knowledge-based

Search

IBM Education Assistant

Web-based Product Training

IBM SaaS Client Success Portal

IBM Online Support Portals: Web based assets designed for ease and accessibility

• All IBM On-Premise SWG Products

• Electronic Support• Product

Documentation• Product Education• Knowledge-based

Search



Consultcreating a customized experience

Consultcreating a customized experience

Consult with Experts• Office Hours• Connect with the Experts

LIVE

Event Readiness:

• Holiday Readiness• End of Support out-reach• Custom Proactive

Program

Lab Services Architectural Reviews*

Health Checks*

Client Lifecycle Manager*

Client Success Manager*

Consult with Experts• Office Hours• Connect with the Experts

LIVE

Event Readiness:

• Holiday Readiness• End of Support out-reach• Custom Proactive

Program

Lab Services Architectural Reviews*

Health Checks*

Client Lifecycle Manager*

Client Success Manager*

* Fee based offerings that select customers may be entitled to as part of IBM S&S.

Industry Solutions – Client Success Industry Solutions – Client Success


Industry Solutions Client Success Working Hard to Help YOU!

Year over Year Reduction in time to Resolution for TWO consecutive years!

• Reduced time to close PMRs by 10%

• Reduced the time to close S1s by 16%

• Reduced the time to providing solutions on S1s by 27%

Industry Solutions – Support Improvements Industry Solutions – Support Improvements


‘The largest ECM vendor in terms of market share and total content revenue, IBM has an increasing focus on high-value solutions.’

‘The largest ECM vendor in terms of market share and total content revenue, IBM has an increasing focus on high-value solutions.’

Sources: Gartner, Market Share Analysis: Enterprise Content Management Software, Worldwide, 2011 G00233424. Forrester, The Forrester Wave™: Dynamic Case Management, 2011Sources: Gartner, Market Share Analysis: Enterprise Content Management Software, Worldwide, 2011 G00233424. Forrester, The Forrester Wave™: Dynamic Case Management, 2011

‘IBM will drive leadership in analytics in the dynamic case management market.’

‘IBM will drive leadership in analytics in the dynamic case management market.’

IBM: LeaderMagic Quadrant: Integrated Marketing Management, November 2012

IBM: LeaderMagic Quadrant: Multi-channel Campaign Management, May 2012

IBM: LeaderMagic Quadrant: Marketing Resource Management, January 2012

IBM: LeaderThe Forrester Wave™: Web Analytics, Q4 ‘11

IBM: LeaderThe Forrester Wave™: Cross-Channel Campaign Management, Q1 ‘12

Industry Solutions – Analyst Community FeedbackIndustry Solutions – Analyst Community Feedback


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B2B & Commerce

Enterprise Content

Management

Enterprise Marketing

Management

Smarter Cities

Intelligent solutions for

more instrumented,

interconnected, and intelligent civil systems

B2B integration, selling, and fulfillment

solutions that support all

aspects of the commerce lifecycle

Marketing process

automation & targeted demand

generation solutions

Content management solutions that support and

build efficiencies within the

information lifecycle

WW S&S Sales ResourcesWW S&S Sales ResourcesDivision Leader- Division Leader- Ann Marie Nimmer Ann Marie Nimmer - - [email protected]@us.ibm.com

Acquisition Leader- Acquisition Leader- Karen DavKaren Daveyey - - [email protected] [email protected]

Deb [email protected]

Deb [email protected]

Jeff [email protected]


AIM ILOG Opti & SCM and WebSphere Commerce & WTX moved into this pillar from WebSphere

AIM ILOG Opti & SCM and WebSphere Commerce & WTX moved into this pillar from WebSphere

Filenet from IM moved into this pillar

Filenet from IM moved into this pillar



* SaaS* SaaS

* SaaS* SaaS

Todd Bifolchitbifolchi @us.ibm.com

Todd Bifolchitbifolchi @us.ibm.com

Industry Solutions – Worldwide ResourcesIndustry Solutions – Worldwide Resources

IBM Smarter Cities

Technology

smarter commerce investment

ibm industry solutions

smarter care new

smarter way

ibm corporation new

ibm corporation planning

industry solutions new

use of ibm i2 coplink