How to Intervene Gracefully and Get Your Team Back on Track

© 2012 All Rights Reserved

How to Intervene Gracefully and

Get Your Team Back on Track

August 8, 2013

www.ExtraordinaryTeam.com

© 2011 All Rights Reserved High Stakes Meeting Facilitation Team & Facilitator Training Conversational Keynotes, Breakouts and Panels Specializing in

Kristin J. Arnold, MBA, CMC, CPF, CSP © 2012 All Rights Reserved

  Tel: 480.502.2100 or 800.589.4733

Fax: 480.502.2102 or 888.884.9132

Email: [email protected]

President, QPC Inc. – The Extraordinary Team

11890 E Juan Tabo Road, ScoSsdale, AZ 85255


Start

End

•  “IntervenHon” Defined •  EscalaHng IntervenHon Model

•  ApplicaHon to Specific SituaHons


Any acHon or set of acHons, deliberately taken to improve the funcHoning of an

individual, group or organizaHon

Start

End

when a change in behavior is required for the team to progress.

Here

Here

Here

Start

End

when your contribuHon would be helpful to the person and/or team.

Here

He r e


Arrives late!Talks too often!Talks too long!Brings up irrelevant issues!

Doesn’t talk enough!Challenges others’ ideas!

dream designs / FreeDigitalPhotos.net

Change the behavior, not what is causing it.


Any acHon or set of acHons, deliberately taken to prevent the inevitable

disrupHon of an individual, group or organizaHon

Time Topic Process Leader

Kick Off

Content

Closure

•  Honor Hme limits •  All parHcipate, no one dominates

•  Seek first to understand, then to be understood

•  Generate light, not heat •  Limit war stories

•  Have an abundance mentality

•  3 knock rule

IS IS NOT

C

Do Nothing

C

Eye Contact

Do Nothing

  Look at the Person

  Lock On/Stare

 Stand behind

C

Eye Contact

Movement

Do Nothing

  Lean in

 Move closer

 Stand behind

C

Eye Contact

Redirect

Movement

Do Nothing

 Reflect it to an Individual/Team

 Rephrase/Reframe/Clarify

 Round Robin So All Participate

C

Eye Contact

Redirect

Movement

Remind

Do Nothing

 Remind/Refer to Ground Rules

 Refer to Agenda/Reaffirm Process

 Refer to What’s Been Said/Recorded

 Park It

C

Eye Contact

Redirect

Movement

Feedback

Remind

Do Nothing

 Process Check/Make a Suggestion

 Recognize Constructive Behavior

 Give Feedback to the Team

 Critique at the End

•  “Check out” •  What worked? What didn’t?

Worked Well Do Differently

1.

2.

3.

1.

2.

3.

C

Eye Contact

Redirect

Movement

Feedback

Remind

Confront

Do Nothing

 Disengage/Take a Break

 Meet Privately/Appeal

 Discuss with Team

 Mediate Conflict

•  Ground Rule –  Start on Time –  Last Person has to Sing, Scribe or Ante Up!

•  Eye Contact (or not!) •  Redirect

– Do NOT review so they can catch up •  Remind •  Feedback

–  Recognize those who arrived on Hme –  CriHque

•  Ground Rule -‐ All parHcipate…no one dominates •  Eye Contact (on “dominate!”) •  Redirect

–  “What does the rest of the team think about this point?”

–  “Who else has some ideas to share?” •  Remind

–  “Let’s make sure we have had an opportunity to hear from everyone.”

•  Feedback –  Process Check/Change –  CriHque

•  Ground Rules –  Save the War Stories –  1 Minute Rule

•  Eye Contact •  Movement

–  Lean in/Walk Toward

•  Redirect –  “Alan, can you headline that for us?”

•  Remind

•  Ground Rule – No Side ConversaHons!

•  Do Nothing -‐ Pause •  Eye Contact •  Movement •  Redirect

–  “Pardon me, Jan. We can’t hear what you and Bob are saying. Would you mind sharing it with all of us?”

–  “Jan, what are your thoughts on the point Alan just raised?”

•  Remind

•  MeeHng Goal(s)/Agenda •  Ground Rule – Parking Lot •  Movement – toward visual with topic •  Redirect

– “Sally, I’m not clear how that fits the issue we are talking about. Could you help us understand?”

•  Remind – Refer to the meeHng goal/agenda – “Sam, this sounds important but takes us off the current topic. Should we park this?”

•  Ground Rule: – All parHcipate…no one dominates

•  Movement – Lean in/Walk toward with expectaHon

•  Redirect – “Sue, What are your thoughts on this issue?” – “Tom, you have experience in this area. What do you think?”

•  Remind – Process: Round Robin vs. Freewheel

•  Goal/Agenda/Process •  Ground Rules

–  Be addiHve, not repeHHve •  Movement

–  Point to the visual •  Redirect

–  Summarize and ask the Team, “Have we adequately covered this topic? Time to move on?”

•  Remind – Assure that the point has been covered –  Park it! –  Suggest a path forward to occur aper the meeHng

•  Goal(s)/Agenda/Process •  Eye Contact/Movement

– Point to the Agenda •  Redirect

– “Bob is suggesHng we ship our focus from A to B. What do you think about that?”

•  Remind – Suggest a new path forward and compare with current agenda. Check for agreement before you proceed.

•  Ground Rule – Generate light and not heat – All ideas are valid

•  Redirect –  “Tim has an interesHng idea. What do the rest of you think about his idea?”

•  Remind – Ground rules –  Suggest a process to evaluate all ideas

•  Ground Rule – Generate Light and Not Heat

•  Movement –  Toward – in between

•  Redirect –  Reframe the issue

•  Remind – Ground Rules

•  Confront – Disengage –  Take a Break


•  High Stakes MeeHng FacilitaHon® •  MainStage ConversaHons™ & Panel ModeraHon

•  FacilitaHon, Team & PresentaHon Skills Training

•  CriHcal Thinking, Strategic Problem Solving Skills Training

•  Team ConsulHng & Coaching



What Were You Thinking? 5 Ways to Jumpstart Your CriQcal Thinking Skills

November 7, 2013


© 2011 All Rights Reserved High Stakes Meeting Facilitation Team & Facilitator Training Conversational Keynotes, Breakouts and Panels Specializing in

Kristin J. Arnold, MBA, CMC, CPF, CSP © 2012 All Rights Reserved

  Tel: 480.502.2100 or 800.589.4733

Fax: 480.502.2102 or 888.884.9132

Email: [email protected]

President, QPC Inc. – The Extraordinary Team

11890 E Juan Tabo Road, ScoSsdale, AZ 85255


How to Intervene Gracefully and Get Your Team Back on Track

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How to Intervene Gracefully and Get Your Team Back on Track