How to Intervene Gracefully and Get Your Team Back on Track August 8, 2013 www.ExtraordinaryTeam.com © 2011 All Rights Reserved High Stakes Meeting Facilitation Team & Facilitator Training Conversational Keynotes, Breakouts and Panels Specializing in Kristin J. Arnold, MBA, CMC, CPF, CSP © 2012 All Rights Reserved Tel: 480.502.2100 or 800.589.4733 Fax: 480.502.2102 or 888.884.9132 Email: [email protected] President, QPC Inc. – The Extraordinary Team 11890 E Juan Tabo Road, ScoSsdale, AZ 85255 www.ExtraordinaryTeam.com
How to Intervene Gracefully and Get Your Team Back on Track
Oct 17, 2014
Ever have someone dominate the conversation during your team meeting? Two people discussing something (who knows what) on the side? Beat the proverbial dead horse and be unwilling to let it go?
Despite your best intentions, all teams inevitably get off track. The key is to get the conversation back on track and in a manner that encourages collaboration and doesn’t shut down the offender.
Come join master facilitator Kristin Arnold as she shares her escalating intervention model so that you can intervene gracefully and keep the conversation going!
In this webinar, we will:
Define what an intervention is – when you can intervene and when you must intervene.
Provide an escalating intervention model that works like a charm.
Share ten specific techniques to intervene gracefully.
Despite your best intentions, all teams inevitably get off track. The key is to get the conversation back on track and in a manner that encourages collaboration and doesn’t shut down the offender.
Come join master facilitator Kristin Arnold as she shares her escalating intervention model so that you can intervene gracefully and keep the conversation going!
In this webinar, we will:
Define what an intervention is – when you can intervene and when you must intervene.
Provide an escalating intervention model that works like a charm.
Share ten specific techniques to intervene gracefully.
Welcome message from author
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Transcript
© 2012 All Rights Reserved
How to Intervene Gracefully and
Get Your Team Back on Track
August 8, 2013
www.ExtraordinaryTeam.com
© 2011 All Rights Reserved High Stakes Meeting Facilitation Team & Facilitator Training Conversational Keynotes, Breakouts and Panels Specializing in
Kristin J. Arnold, MBA, CMC, CPF, CSP © 2012 All Rights Reserved
Tel: 480.502.2100 or 800.589.4733
Fax: 480.502.2102 or 888.884.9132
Email: [email protected]
President, QPC Inc. – The Extraordinary Team
11890 E Juan Tabo Road, ScoSsdale, AZ 85255
www.ExtraordinaryTeam.com
Start
End
• “IntervenHon” Defined • EscalaHng IntervenHon Model
• ApplicaHon to Specific SituaHons
© 2012 All Rights Reserved
Any acHon or set of acHons, deliberately taken to improve the funcHoning of an
individual, group or organizaHon
Start
End
when a change in behavior is required for the team to progress.
Here
Here
Here
Start
End
when your contribuHon would be helpful to the person and/or team.
Here
He r e
© 2012 All Rights Reserved
Arrives late!Talks too often!Talks too long!Brings up irrelevant issues!
Doesn’t talk enough!Challenges others’ ideas!
dream designs / FreeDigitalPhotos.net
Change the behavior, not what is causing it.
© 2012 All Rights Reserved
Any acHon or set of acHons, deliberately taken to prevent the inevitable
disrupHon of an individual, group or organizaHon
Time Topic Process Leader
Kick Off
Content
Closure
• Honor Hme limits • All parHcipate, no one dominates
• Seek first to understand, then to be understood
• Generate light, not heat • Limit war stories
• Have an abundance mentality
• 3 knock rule
IS IS NOT
C
Do Nothing
C
Eye Contact
Do Nothing
Look at the Person
Lock On/Stare
Stand behind
C
Eye Contact
Movement
Do Nothing
Lean in
Move closer
Stand behind
C
Eye Contact
Redirect
Movement
Do Nothing
Reflect it to an Individual/Team
Rephrase/Reframe/Clarify
Round Robin So All Participate
C
Eye Contact
Redirect
Movement
Remind
Do Nothing
Remind/Refer to Ground Rules
Refer to Agenda/Reaffirm Process
Refer to What’s Been Said/Recorded
Park It
C
Eye Contact
Redirect
Movement
Feedback
Remind
Do Nothing
Process Check/Make a Suggestion
Recognize Constructive Behavior
Give Feedback to the Team
Critique at the End
• “Check out” • What worked? What didn’t?
Worked Well Do Differently
1.
2.
3.
1.
2.
3.
C
Eye Contact
Redirect
Movement
Feedback
Remind
Confront
Do Nothing
Disengage/Take a Break
Meet Privately/Appeal
Discuss with Team
Mediate Conflict
• Ground Rule – Start on Time – Last Person has to Sing, Scribe or Ante Up!
• Eye Contact (or not!) • Redirect
– Do NOT review so they can catch up • Remind • Feedback
– Recognize those who arrived on Hme – CriHque
• Ground Rule -‐ All parHcipate…no one dominates • Eye Contact (on “dominate!”) • Redirect
– “What does the rest of the team think about this point?”
– “Who else has some ideas to share?” • Remind
– “Let’s make sure we have had an opportunity to hear from everyone.”
• Feedback – Process Check/Change – CriHque
• Ground Rules – Save the War Stories – 1 Minute Rule
• Eye Contact • Movement
– Lean in/Walk Toward
• Redirect – “Alan, can you headline that for us?”
• Remind
• Ground Rule – No Side ConversaHons!
• Do Nothing -‐ Pause • Eye Contact • Movement • Redirect
– “Pardon me, Jan. We can’t hear what you and Bob are saying. Would you mind sharing it with all of us?”
– “Jan, what are your thoughts on the point Alan just raised?”
• Remind
• MeeHng Goal(s)/Agenda • Ground Rule – Parking Lot • Movement – toward visual with topic • Redirect
– “Sally, I’m not clear how that fits the issue we are talking about. Could you help us understand?”
• Remind – Refer to the meeHng goal/agenda – “Sam, this sounds important but takes us off the current topic. Should we park this?”
• Ground Rule: – All parHcipate…no one dominates
• Movement – Lean in/Walk toward with expectaHon
• Redirect – “Sue, What are your thoughts on this issue?” – “Tom, you have experience in this area. What do you think?”
• Remind – Process: Round Robin vs. Freewheel
• Goal/Agenda/Process • Ground Rules
– Be addiHve, not repeHHve • Movement
– Point to the visual • Redirect
– Summarize and ask the Team, “Have we adequately covered this topic? Time to move on?”
• Remind – Assure that the point has been covered – Park it! – Suggest a path forward to occur aper the meeHng
• Goal(s)/Agenda/Process • Eye Contact/Movement
– Point to the Agenda • Redirect
– “Bob is suggesHng we ship our focus from A to B. What do you think about that?”
• Remind – Suggest a new path forward and compare with current agenda. Check for agreement before you proceed.
• Ground Rule – Generate light and not heat – All ideas are valid
• Redirect – “Tim has an interesHng idea. What do the rest of you think about his idea?”
• Remind – Ground rules – Suggest a process to evaluate all ideas
• Ground Rule – Generate Light and Not Heat
• Movement – Toward – in between
• Redirect – Reframe the issue
• Remind – Ground Rules
• Confront – Disengage – Take a Break
© 2012 All Rights Reserved
• High Stakes MeeHng FacilitaHon® • MainStage ConversaHons™ & Panel ModeraHon
• FacilitaHon, Team & PresentaHon Skills Training
• CriHcal Thinking, Strategic Problem Solving Skills Training
• Team ConsulHng & Coaching
www.ExtraordinaryTeam.com
© 2012 All Rights Reserved
What Were You Thinking? 5 Ways to Jumpstart Your CriQcal Thinking Skills
November 7, 2013
www.ExtraordinaryTeam.com
© 2011 All Rights Reserved High Stakes Meeting Facilitation Team & Facilitator Training Conversational Keynotes, Breakouts and Panels Specializing in
Kristin J. Arnold, MBA, CMC, CPF, CSP © 2012 All Rights Reserved
Tel: 480.502.2100 or 800.589.4733
Fax: 480.502.2102 or 888.884.9132
Email: [email protected]
President, QPC Inc. – The Extraordinary Team
11890 E Juan Tabo Road, ScoSsdale, AZ 85255
www.ExtraordinaryTeam.com
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