* 3x Higher Cumulative Stock Market Returns , Russell Investment Group, GPTW 2015
ROI OF HAPPINESS
BEST CO’S NEARLY 3X
HIGHER RETURNS
“PEOPLE WILL FORGET WHAT YOU SAID, PEOPLE WILL FORGET WHAT YOU DID, BUT PEOPLE WILL NEVER FORGET HOW YOU MADE THEM
FEEL.” – MAYA ANGELOU
CULTURE AND CUSTOMER SERVICE SEVERAL BILLION $ COMPANY
1999 – TODAY
NOV ‘09 AMAZON ACQUIRES ZAPPOS $1.2 BILLION**
*GROSS MERCHANDISE SALES **SHARE VALUE AT THE TIME OF CLOSING
CULTURE OF HAPPINESS AS A BUSINESS MODEL
LESSONS LEARNED: 1. COMMITMENT
2. CORE VALUES 3. TRANSPARENCY 4. RELATIONSHIPS
5. THE RIGHT TEAM 6. PURPOSE
HOW ?
THE GLOBAL TIPPING POINT OF
UNIFIED BY THE SAME
VISION
NO MATTER WHAT • BACKGROUND • CULTURE • IDEAS • JOB
HAPPINESS
ROI OF HAPPY CULTURE ELTV EMPLOYEE LIFETIME VALUE RREP RECRUITING RETENTION ENGAGEMENT + PRODUCTIVITY
RECRUITING
PRODUCTIVITY
ENGAGEMENT
RETENTION
IDENTIFY THE TRIAGE ROI FOR YOUR ORG
RESEARCH FROM GREENHOUSE
TRIAGE SITUATIONS TRIAGE SOLUTIONS
LOW RETENTION | HIGH ATTRITION
COSTING 150-300% OF SALARY 10 PPL X 80K = $1.2M ADDL COSTS
LOW ENGAGEMENT
LOW PRODUCTIVITY | PERFORMANCE | OUTPUT
WHERES THE TALENT?
HIGHER PEOPLE COSTS HAVE TO HIRE 2.5 VS 1 ENGINEER
(x2.5 EXPENSES)
CREATE A SUSTAINABLE CULTURE INCREASE TENURE BY 3-5 YEARS IMPROVE LEADERSHIP TRAINING
(50% LEAVE BC OF MANAGER; 33% BC OF CULTURE)
ALIGN COMPANY PURPOSE/VALUES WITH EVERYONE
HAPPIER EMPLOYEES = HAPPIER CUSTOMERS = HAPPIER ECOSYSTEM
BETTER RECRUITS THRU CULTURE PERFORMANCE + OUTPUT
(E.G. >20% SALES, >22% PROFITABILITY)
“WithTOMSdoublinginsizewithinayear,weweretryingtomanagewhatittakestogrowculturebetweenthe“original”teamandthe“new”team.A@erBlakeandteammetwithTony,JennandDeliveringHappinesswewereinspiredtofocusonculture.Asaresultwe’velaunchedourowncorevaluesandwe’renowallmovinginthesamedirecIon!”
—AmyThompson,ChiefPeopleOfficer,TOMS
HAPPINESS…DELIVERED.
? INTEGRATE HAPPINESS INTO GOV ! FOUNDATIONAL WORKSHOPS REFINE + CO-CREATE PURPOSE AND VALUES TRAIN THE TRAINER OUTCOMES - PM ANNOUNCES MINISTER OF HAPPINESS - GOV SCALING FOUNDATIONAL WORKSHOP ACROSS GOV
ENTITIES
SUCCESS! CREATING A TEMPLATE FOR GOVS AROUND THE WORLD
REFRAME THE WAY WE WORK
REFRAME THE WAY WE WORK ? 31 YEAR OLD MOBILE COMPANY STRUGGLING WITH GROWTH, RETENTION AND NEW TALENT ! ATTENDED 3 DAY BOOTCAMP IN SF TEN MONTHS AGO OUTCOMES - 60 > TO 600 APPLICANTS/MONTH - HIGH TURNOVER > ONLY 1 EE HAS LEFT - 2016 RECORD FINANCIAL GROWTH IN 31 YRS
SUCCESS! MAJOR CULTURE CHANGES TO MAJOR BUSINESS RESULTS
? MAKE PATIENT + EMPLOYEES A PRIORITY ALIGN 300 EXECS, 30 HOSPITALS, 55K EMPLOYEES SCALE IN QUICKTIME FASHION ! EXECUTIVE ALIGNMENT SESSIONS CULTURE LEADS ACROSS ORG/LOCATIONS TRAIN THE TRAINER TO SCALE OUTCOMES - SCALED ACROSS 55K EMPLOYEES - NORTHWELL BRAND SYNONYMOUS WITH
INNOVATION AND HEALTH CARE LEADER
SUCCESS! SCALING IN A LARGE ORG W/ BUREACRATIC LAYERS
REFRAME THE WAY WE WORK
QUESTIONS TO ASK:
HOW COMMITTED AM I TO CULTURE AND MAKING HAPPINESS SUSTAINABLE AT WORK?
WHAT’S MY TRIAGE ROI IF I DO?
BIGGEST NAYSAYERS CAN’T SAY NAY ANYMORE
WHO ELSE WILL BE MY CULTURE CHAMPS TO MAKE IT HAPPEN?
SO…WHAT NEXT?
BE TRUE TO OUR WEIRD SELVES
LIVE OUR VALUES, PASSIONS AND PURPOSE
PRIORITIZE SUSTAINABLE CULTURE + STRATEGY
IMAGINE…