2DAY
BTLActivity 1
BTLBodies That
Listen
Really Really Listening
=ACTIVE
Listening
ACTIVEin HEAT
=
Hfor Hearing or SENSING
Efor Empathizing
Afor Accepting
Tfor Taking the Lead
HearingEmpathizingAcceptingTaking the Lead
=Listeningin HEAT
?ListeningTo What
?Art-A-Back
Activity 2
VerbalNon-Verbal
&COMM
ELEMENTS
YOU
How do YOU communicate?
What is your MESSAGE?
Content
Audience
WHO are you talking to?
ELEMENTS
+HEAT
YOU
Content Audience
RECEIVE+EXPRESShearseefeel
sayshowdo
+ips
+ip1Look w/ respect, approval.
+ip2Ask open-ended questions.
+ip3Encourage emotions.
+ip4Resist urge to interrupt.
+ip5Connect present with past.
+ip6Bring out positive reality.
+rus= HEAT + .
+Y
C A
+rus+
