If you have used more than 90% of your Credit Limit, then make a one off payment to your account to make some room for these extra items. Check your balance regularly You need to make sure your balance does not go over your Credit Limit. Don’t rely on your monthly statement to keep track of your balance. Check your balance regularly by calling 01623 23 23 23 * or check it online using eVanquis, our online account service. And remember, even if you don’t spend on your card that month, interest charges and other items such as Repayment Option Plan charges may be added to your balance which will increase your balance and could cause you to go overlimit. DON’T GO OVER YOUR CREDIT LIMIT Your Credit Limit is the amount that we have agreed to lend you. You need to avoid spending more than your Credit Limit. If you do go over your Credit Limit • You will incur an overlimit fee of £12 • It could be bad for your overall credit score • It could stop you getting Credit Limit increases in the future • It could harm your ability to get further credit WAYS TO AVOID GOING OVER YOUR CREDIT LIMIT Remember your Credit Limit Your Credit Limit will be be printed on the letter that comes with your credit card. Don’t forget what it is, and be aware that we may increase or reduce your limit. If we do this we will inform you in writing. Don’t spend right up to your Credit Limit Spending right up to or close to your Credit Limit can cause you to go overlimit. This can be due to items such as interest and Repayment Option Plan charges which are added to your account balance when your statement is issued. To avoid going overlimit, don’t spend right up to your Credit Limit and check your balance a few days before your statement is issued. 1 * Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers. Calls to 0800 or 0808 numbers are free from consumers’ mobiles and landlines. Your Vanquis Visa Card is issued by Vanquis Bank Limited. Vanquis Bank Limited registered office: No. 1 Godwin Street, Bradford, West Yorkshire BD1 2SU. Registered number 02558509 England.Vanquis Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No.221156). WAYS TO AVOID MISSING YOUR PAYMENT It is a good idea to make a note of your monthly payment due date, which is roughly the same time each month. You can find out your payment due date by either calling 01623 23 23 23 or checking your paper or online statement. If this date is not convenient for you (if it is just before your pay day for example), you can change future payment dates by calling our customer service team on 0330 099 3000 * . Please note that your payment date may not be on exactly the same date each month. Make a note of your minimum payment due amount When you receive your monthly statement (or receive an SMS to say that your eVanquis statement is ready to view online), check your minimum payment due amount and make sure you have enough money to make this payment. If you pay by Direct Debit you need to make sure you have enough money in your current account. Budget Budget Budget! It is a good idea to add up all your regular monthly bills (including your credit card bills) and calculate the difference between this and your monthly income. This will tell you how much spare money you have every month to spend. Don’t bury your head in the sand If you are having trouble making your minimum payments, then please call us immediately and we will seek to help you find a solution to paying off your debt. KEEP ALL YOUR OTHER FINANCES IN ORDER Over time we may increase your Credit Limit subject to you managing your Visa Card well. It is important that we look at your wider finances when deciding whether to give you a Credit Limit increase. This includes other credit cards, loans, catalogues, mobile phones and mortgages you may have. We need to ensure you are keeping these accounts in good order, and haven’t taken on too much debt overall. Useful Numbers Customer Service 0330 099 3000 * QuickCall 01623 23 23 23 * Lost and Stolen 0800 783 9003 * +44 161 444 4495 if calling from outside the UK eVanquis Website www.evanquis.co.uk PD10255_1115 2 DON’T MISS YOUR MONTHLY PAYMENT It is important that we receive at least your minimum payment by your payment due date each month. If you miss a payment: • You will incur a late payment fee of £12 • It could be bad for your overall credit score • It could stop you getting Credit Limit increases in the future • You may incur the Return Payment charge of £12 if you pay us by cheque or direct debit and the payment is not honoured by your bank. • It could harm your ability to get further credit 3 3 Steps to managing your new Vanquis Visa Card 30 day calendar inside Step by step guide to managing your account PD10255_Vanquis_30day_Wall_Chart_V17.indd 1 27/10/2015 09:22:47