Business Business LettersLetters

The heading gives the The heading gives the writer’s writer’s addressaddress and the and the datedate. A comma is placed . A comma is placed between city and state.between city and state.

It should be on the It should be on the LEFTLEFT side.side.

HeadingHeading

401 South McQueen 401 South McQueen RoadRoad

Chandler, AZ 85225Chandler, AZ 85225

March 2, 2012March 2, 2012

Inside AddressInside AddressThe inside address The inside address

gives the gives the namename and and addressaddress of the person of the person or company you are or company you are writing towriting to..

If the person has a If the person has a titletitle, include that too. , include that too.

Dr. Robert Harris, DirectorDr. Robert Harris, Director

Health Care CenterHealth Care Center

P.O. Box 123P.O. Box 123

Drew, MS 38737Drew, MS 38737

The salutation is The salutation is always followed by always followed by a a coloncolon

: :

SalutationSalutation

Dear Sir or Madam:Dear Sir or Madam:Dear Mr. Harris:Dear Mr. Harris:To Whom It May To Whom It May Concern: Concern:

The body states the The body states the purposepurpose of the letter. of the letter.

Facts are given in a Facts are given in a brief, logical way. brief, logical way.

Make your message Make your message clear and brief.clear and brief.

The BodyThe Body

The formal closing is The formal closing is followed by a followed by a commacomma. . Only the first word is Only the first word is capitalized.capitalized.

ClosingClosing

Sincerely,Sincerely,

Thank you,Thank you,

Yours truly, Yours truly,

The writer’s The writer’s namename is is typed typed four linesfour lines below the closing.below the closing.

SignatureSignature

Yours truly, Yours truly,

Susan JonesSusan Jones

Susan JonesSusan Jones

Sincerely Sincerely yours,yours,

Susan JonesSusan Jones

Susan JonesSusan Jones

Call to ActionCall to ActionStates what action you would States what action you would

like your reader to take nextlike your reader to take nextReinforces your requestReinforces your requestAt the end of the body of your At the end of the body of your

letterletterStated positively and politely Stated positively and politely

(Your reader is more likely to (Your reader is more likely to respond favorably!)respond favorably!)