Business Etiquette
Barbara Jean Bruin, CHEThe Collins School Of Hospitality Management
Cal Poly University, Pomona
A grateful thanks to Dr. Ben Dewald
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Let’s Be Seated It is customary for the young
man to help the young lady on his right to be seated
If business cards were handed out prior- put in your coat or purse
If presented at table place to left of fork until dessert
Start talking to the person at your right
Purses under chair
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Napkin The place for the napkin is on your lap The server might do this for you Place on chair when you leave Dab corner of mouth Sneezing and coughing NOT in napkin
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Which Knife & Fork To Use For most set-meals and
banquet functions the silverware is placed in the order of use.
You take the piece on the outside first.
For a-la-carte orders the server should re-adjust your silverware after your order, again use from the outside in.
Fish Silver, fork left hand with tines down.
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SOME DON’TS…
Don’t Stick your elbows out like a butterfly. Try to eat with your elbows on the table. Put too much in your mouth at once. Chew with your mouth open. Talk with your mouth full. Try to eat leaning back. Slouch. Sit erect. Throw your arm over the back of your chair.
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Bread & Butter-----B & D The butter knife is
placed on the bread and butter plate.
Always break the bread with your fingers
Do not cut the bread with the butter knife;
Just butter the bread with it.
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When Reaching For:
The bread basketSalad dressingSalt & pepperEtc.
Offer them to your guest(s) first BEFORE using them yourself.
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Buffet Dining The Approach
Look at tables and station. One line or two.Gender and status factors, groups.
Placing food on your plateNot too much. Where is more? The spoon?
Seating or standing?
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Coursed Meals
The soup spoon is tipped slightly away from you and is filled by moving it away from you, not toward you.
Sip the soup from the side of the spoon, the spoon should be placed on the saucer not in the bowl.
Salad should be eaten with the fork in your right hand
Fish silver. Fish fork used with tines down in left hand.
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Food You Can Not Swallow Don’t spit it out Chew it into as small a piece as possible Then place it on the prongs of your fork
(or into your spoon if the course calls for a spoon).
Then place it on the rim of your plateNote: Olive pits or fish bones should be removed
with your fingers.
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Hold Wine Glass by Stem• Toast to your health!• The host should toast first• Never drink if the toast is to you• Do not stand if the toast is to you• Second is always to the host• May our house always be too small to
hold all our friends• Drink in moderation. • Dab your mouth before drinking.
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Which hand to eat with? Continental, knife is held in right
hand, hold fork in left hand prongs down, spear the meat with your fork and cut it off with your knife. Cut only one piece at a time. Fork is conveyed to the mouth by twisting your wrist and raising your forearm slightly.
American, after cutting meat place knife on plate. Move fork from left to right hand. Take food to mouth and eat. Change back fork to left hand, pick up knife with right hand cut and repeat.
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Resting vs. Finished Cross your silverware on
your plate while resting (8:20)
When the course is finished place both knife and fork at 4:20 this tell the waiter your are finished.
Coffee spoon rested on side of saucer not in cup.
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GOOD CONVERSATION
Don’t air your views in a loud voice Be more interested in hearing the other
person’s views than in expressing your own While at the table, knife should never be raised
more than an inch or two off table. Remember the Carnegie “3 C’s” Look for uncomfortable people Talk business after entrée is cleared Excusing yourself
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Networking Arrive early enough to refresh yourself Don’t go starving! First impressions really count Handshakes Introductions
Name, what you do, a hint to help remember your name, body language, office seniority & age, younger to older
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Business Cards “In” pocket- left, “out” pocket- right. CLEAN!!! Read and acknowledge No cards to senior execs unless requested Given at beginning of event Not at beginning of conversation Never write on the face of the card
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Conclusions:
The answer to Thank You is:
My Pleasure!
Questions?
