Your boss, Ms. Andrews, enters the room when youre meeting with a client, Mr. Block. You rise and say Ms. Andrews, Id like you to meet Mr. Block, our Montreal client
You answer the phone for a peer whos available, and ask Whos calling please?
3. Business Etiquette Test
In a restaurant, you drink thin soup served in a cup with no handles
The male pays when hes having a business meeting at a restaurant with a female colleague
When you greet a visitor in your office, let him sit where he wishes
4. Business Etiquette Test
You leave a luncheon meeting after two hours
Youre scheduled to meet an associate for a working lunch. If your associate hasnt arrived after thirty minutes, you order and eat
Name tags should be placed on the right shoulder
5. Business Etiquette Test
Its proper to give business cards to everyone at business meetings
Its unacceptable to discuss food preferences at employer receptions
Its appropriate to take phone calls while in meetings
6. Business Etiquette Test
Its important to hold doors open for women
Its okay not to attend office parties
Its correct for women to extend their hands when greeting others
7. Whos First in introduction?
When making an introduction, introduce the person who is being presented last.
Keep in mind that social etiquette is based on chivalry (politeness) so in a social situation we defer (postpone) to people based on gender and age by introducing women first and then those oldest
8. Whos First in introduction?
Business etiquette is different because it is based on hierarchy
Gender and age play no role but rank and authority do
The rule is that people of lesser authority are introduced to people of greater authority: Mr./Ms. CEO, I would like to introduce Mr./Ms. Junior Executive
9. Whos First in introduction?
Remember eye contact
Look and speak to the greater authority first; look at and speak to the lesser authority second
10. One Important Exception
The whos first general rule is that no one, not even the CEO of your company, is more important than your client.
A client is always more important than those in your company
11. One Important Exception
The same goes for an elected official: Mr. Muldoon, I would like to introduce Ms. Cooper, our chief executive officer. Mr. Muldoon is our client from Dublin. And State Representative Jones, I would like to introduce Ms. Cooper, our chief executive officer
12. What Do You Say?
Same as a regular introduction:
If someone introducing you mispronounces your name or gives you the wrong title.
13. You Say
Jim is not the first person to have trouble pronouncing my name. Its(give the correct pronunciation). And: Im afraid Jim has given me a promotion (or demotion). Actually, Im now (give current title)
Humour always helps and shows that you are not making a big deal out of it
14. In a Business Atmosphere Avoid
Expressing negative attitudes. If you are feeling and thinking negatively, your mindset will find expression in surliness (coldness), bad temper, and general unpleasantness
Brown Paper Bag Analogy
15. In a Business Atmosphere Avoid
Wearing inappropriate clothing. Although we like to think that we judge others by their behaviour and not their appearance, it remains true that we base our opinions of others, to a large degree, on what we see
Club/Bar Clothes vs. Work Clothes
Example: Steamwhistle Interview
16. In a Business Atmosphere Avoid
Failing to make introductions. Allowing someone to stand around without introducing him or her can make everyone present feel uncomfortable
Disregarding social courtesies. Forgetting to say please, thank you, and excuse me, and failing to perform other common civilities makes colleagues and superiors doubt your judgment
17. In a Business Atmosphere Avoid
Criticizing others in public. Generally, the criticizer comes off looking worse than the person being criticized
Taking messages carelessly.
Making people wait.
Pronouncing names wrong or forgetting names altogether.
18. In a Business Atmosphere Avoid
Using vulgar and inappropriate language.
Giving someone the runaround, which means things like ducking responsibility and giving vague or conflicting answers
19. Business Appointments and Functions
Dont scatter things around. Keep files on your lap. Put your briefcase or handbag on the floor or keep it on your lap. Dont put things or touch things on the other persons desk
20. Business Appointments and Functions
Complimenting people on their appearance is perfectly correct if the compliment is sincere. At the office however, youre best to compliment the work, not the clothes
21. Faux Pas
Dont give false compliments
Dont tell polite lies to people at social functions
22. Faux Pas
Example: You look fabulous can sound hollow when a person says it too often. Its been a long time since Ive seen you can be better than an insincere Its great to see you
People will detect your insincerity, no matter how good of an actor you think you may be.
23. The Least You Need to Know
Researchers say that people skills are more important than either technical skills or knowledge for advancement in the business world
Gender plays a minor role in business relationships. Rank plays the major role
71-73 cents to a dollar
24. The Least You Need to Know
When in doubt about how to dress, take your clues from the people who are running your company
Before buying any piece of clothing, consider the position you hold and the specific business environment, as well as factors such as climate, geography and occasion
25. The Least You Need to Know
When complimenting someone, make sure you are sincere. When accepting a compliment, graciously say thank you. Dont argue the point.
26. Your Superiors
Top management sets the tone of the workplace and the relationships within the workplace
This includes how people dress and how they address each other
This protocol probably wont be written anywhere, you will have to learn by observing those around you
27. Your Superiors
Address your superiors as Mr. or Ms., followed by the surname, not as sir or madam.
Dont use first names unless and until you are specifically invited to do so.
28. Your Superiors
Even then, be careful. Just because you have been invited to use the bosss first name or have had lunch or a golf game with him or her, dont assume that an intimate or even good pal relationship exists between you
29. Your Superiors
Remember that relationships in the American business world are based on rank, and rank should always be observed and acknowledged.
When you receive a visitor in your office, remember that you are the host and act accordingly
Greet your visitor cordially, which means that you or your
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