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Western etiquette. business etiquette

Nov 07, 2014

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Business

 

  • 1. Business Etiquette Lecture Four
  • 2. Business Etiquette Test
    • Your boss, Ms. Andrews, enters the room when youre meeting with a client, Mr. Block. You rise and say Ms. Andrews, Id like you to meet Mr. Block, our Montreal client
    • You answer the phone for a peer whos available, and ask Whos calling please?
  • 3. Business Etiquette Test
    • In a restaurant, you drink thin soup served in a cup with no handles
    • The male pays when hes having a business meeting at a restaurant with a female colleague
    • When you greet a visitor in your office, let him sit where he wishes
  • 4. Business Etiquette Test
    • You leave a luncheon meeting after two hours
    • Youre scheduled to meet an associate for a working lunch. If your associate hasnt arrived after thirty minutes, you order and eat
    • Name tags should be placed on the right shoulder
  • 5. Business Etiquette Test
    • Its proper to give business cards to everyone at business meetings
    • Its unacceptable to discuss food preferences at employer receptions
    • Its appropriate to take phone calls while in meetings
  • 6. Business Etiquette Test
    • Its important to hold doors open for women
    • Its okay not to attend office parties
    • Its correct for women to extend their hands when greeting others
  • 7. Whos First in introduction?
    • When making an introduction, introduce the person who is being presented last.
    • Keep in mind that social etiquette is based on chivalry (politeness) so in a social situation we defer (postpone) to people based on gender and age by introducing women first and then those oldest
  • 8. Whos First in introduction?
    • Business etiquette is different because it is based on hierarchy
    • Gender and age play no role but rank and authority do
    • The rule is that people of lesser authority are introduced to people of greater authority: Mr./Ms. CEO, I would like to introduce Mr./Ms. Junior Executive
  • 9. Whos First in introduction?
    • Remember eye contact
    • Look and speak to the greater authority first; look at and speak to the lesser authority second
  • 10. One Important Exception
    • The whos first general rule is that no one, not even the CEO of your company, is more important than your client.
    • A client is always more important than those in your company
  • 11. One Important Exception
    • The same goes for an elected official: Mr. Muldoon, I would like to introduce Ms. Cooper, our chief executive officer. Mr. Muldoon is our client from Dublin. And State Representative Jones, I would like to introduce Ms. Cooper, our chief executive officer
  • 12. What Do You Say?
    • Same as a regular introduction:
    • If someone introducing you mispronounces your name or gives you the wrong title.
  • 13. You Say
    • Jim is not the first person to have trouble pronouncing my name. Its(give the correct pronunciation). And: Im afraid Jim has given me a promotion (or demotion). Actually, Im now (give current title)
    • Humour always helps and shows that you are not making a big deal out of it
  • 14. In a Business Atmosphere Avoid
    • Expressing negative attitudes. If you are feeling and thinking negatively, your mindset will find expression in surliness (coldness), bad temper, and general unpleasantness
    • Brown Paper Bag Analogy
  • 15. In a Business Atmosphere Avoid
    • Wearing inappropriate clothing. Although we like to think that we judge others by their behaviour and not their appearance, it remains true that we base our opinions of others, to a large degree, on what we see
    • Club/Bar Clothes vs. Work Clothes
    • Example: Steamwhistle Interview
  • 16. In a Business Atmosphere Avoid
    • Failing to make introductions. Allowing someone to stand around without introducing him or her can make everyone present feel uncomfortable
    • Disregarding social courtesies. Forgetting to say please, thank you, and excuse me, and failing to perform other common civilities makes colleagues and superiors doubt your judgment
  • 17. In a Business Atmosphere Avoid
    • Criticizing others in public. Generally, the criticizer comes off looking worse than the person being criticized
    • Taking messages carelessly.
    • Making people wait.
    • Pronouncing names wrong or forgetting names altogether.
  • 18. In a Business Atmosphere Avoid
    • Using vulgar and inappropriate language.
    • Giving someone the runaround, which means things like ducking responsibility and giving vague or conflicting answers
    • Example
  • 19. Business Appointments and Functions
    • Dont scatter things around. Keep files on your lap. Put your briefcase or handbag on the floor or keep it on your lap. Dont put things or touch things on the other persons desk
  • 20. Business Appointments and Functions
    • Complimenting people on their appearance is perfectly correct if the compliment is sincere. At the office however, youre best to compliment the work, not the clothes
  • 21. Faux Pas
    • Dont give false compliments
    • Dont tell polite lies to people at social functions
  • 22. Faux Pas
    • Example: You look fabulous can sound hollow when a person says it too often. Its been a long time since Ive seen you can be better than an insincere Its great to see you
    • People will detect your insincerity, no matter how good of an actor you think you may be.
  • 23. The Least You Need to Know
    • Researchers say that people skills are more important than either technical skills or knowledge for advancement in the business world
    • Gender plays a minor role in business relationships. Rank plays the major role
    • 71-73 cents to a dollar
  • 24. The Least You Need to Know
    • When in doubt about how to dress, take your clues from the people who are running your company
    • Before buying any piece of clothing, consider the position you hold and the specific business environment, as well as factors such as climate, geography and occasion
  • 25. The Least You Need to Know
    • When complimenting someone, make sure you are sincere. When accepting a compliment, graciously say thank you. Dont argue the point.
  • 26. Your Superiors
    • Top management sets the tone of the workplace and the relationships within the workplace
    • This includes how people dress and how they address each other
    • This protocol probably wont be written anywhere, you will have to learn by observing those around you
  • 27. Your Superiors
    • Address your superiors as Mr. or Ms., followed by the surname, not as sir or madam.
    • Dont use first names unless and until you are specifically invited to do so.
  • 28. Your Superiors
    • Even then, be careful. Just because you have been invited to use the bosss first name or have had lunch or a golf game with him or her, dont assume that an intimate or even good pal relationship exists between you
  • 29. Your Superiors
    • Remember that relationships in the American business world are based on rank, and rank should always be observed and acknowledged.
  • 30. Visitors
    • When you receive a visitor in your office, remember that you are the host and act accordingly
    • Greet your visitor cordially, which means that you or your
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