Business Etiquette

What Is Business Etiquette?

Rules that allow us to interact in a civilized fashion

Code of behavior that is grounded in common sense and cultural norms

Manners matter in the workplace

First ImpressionsThe Rule of 12 in BusinessYou never get a second chanceto make a first impression.

The first 12 words The first 12 steps The first 12 inches The last 12 inches

Making a Good Impression

A positive first impression during a job interview, business or social contact: is a lasting impression is the first step to building a long-term relationship helps you gain professional benefits helps you achieve your fullest potential in your

career choice

The First Few Seconds

People begin forming an option within seconds

A person may feel threatened, offended, or bored comfortable, safe, or interested

Difficult to reverse first opinion

Total Person Insight

Books are judged by their covers, houses are appraised by their curb appeal, and people are initially evaluated on how they choose to dress and behave.In the meantime, a lot of opportunities can be lost.

Susan Bixler and Nancy Nix-Rice

Authors, The New Professional Image

Your Entrance and Carriage

Hold your head up Don’t slump Project self-confidence with

a strong stridea friendly smile good posturea genuine sense of energy

Your Entrance and Carriage

The way you enter an office or business meeting can influence the image you project

If you feel apprehensive, try not to let it show Set the stage for the meeting

Your Facial Expression

After overall appearance, most visible part of you

Clues by which others read mood and personality

Clue to identify the inner feelings of another

Your Facial Expression

Strongly influence people’s reactions to each other

Triggers positive or negative reactions Smile is most recognizable signal in the world People tend to trust a smiling face

Your Voice

Your voice should reflect four qualities. Confidence Enthusiasm Optimism Sincerity

Your Voice

Avoid…Dull speechTalking too fast or slowMonotoneMumblingStrong accent

Introductions in BusinessI look upon every day to be lost, in which I do not make a new acquaintance~ Samuel Johnson

Introducing yourself Introducing others Responding to introductions What to do when you can’t remember names Secret to remembering names

Mixing and Mingling in Business

Prepare in advance Arrive early Position yourself Work the crowd Don’t clump Know when to leave

The Business HandshakeHandshakes are the physical greetings that go with our words

How to shake hands When to shake hands When not to shake hands Handshakes to avoid

Your Handshake The message the handshake sends depends

on several factors Degree of firmness Degree of dryness of hands Duration of grip Depth of interlock Eye contact during handshake

Networking Etiquette

Tell your name and what you do Avoid negative talk Follow up with contacts

Exchanging Business Cards

Carrying your card Presenting your card Receiving a card When to exchange cards With whom to exchange cards Never leave the office without a good

supply.

Body Language A person’s posture, facial

expressions, and gestures send messages.

Sometimes the message is loud and clear; sometimes its is open for interpretation.

Five places NOT to put your hands in business

Professional Presence

Empowers us to be able to command respect in any situation

Permits us to project confidence that others can quickly perceive

Permits us to rise above the crowd

Professional Presence

A dynamic blend of PoiseSelf-confidenceControlStyle

Surface Language

A pattern of immediate impressions conveyed by appearance Clothing Hairstyle Fragrance Jewelry

People judge appearance before they judge your talents

Clothing is particularly important

Dressing for the OccasionBy the time we meet and converse, we have already spoken to each other in an older more universal tongue

Business professional attire Personal props and accessories The real meaning of business casual

Typical Casual-Dress Guidelines

Wear formal business dress when meeting with customers or clients

Respect the boundary between work and leisure clothing

Wear clothing that is clean and neat and that fits well