REFERENCE A
ND
INSTR
UCTION
CR
E AT I NG
DY N
AM
I C A
ND
EF F E C
T I VE
S E RVI C
E S FO
R S
T UD
E NT S
UC
CE S S
FRID
AY, J
UNE 21,
2013
BOOTH LI
BRARY
EASTE
RN ILLIN
OIS U
NIVERSIT
Y
STEVE BRAN
TLEY
THE BIG PICTURE
1 Who I am / my perspective
2
3
4
Reference and InstructionCore services / New directions
What is effective? How do we know?
OPPORTUNITIES to stretch, to grow, and to demonstrate our value
REFERENCE A
ND
INSTR
UCTION
BackgroundPerspectivePhilosophy
Creat
ing D
ynam
ic a
nd Effec
tive
Servi
ces
For S
tuden
t Succ
ess
BACKGROUND, PERSPECTIVE, PHILOSOPHY
Large, very busy, very diverse library
Two and sometimes three professionals on the weekdays
Large print reference and index collection
Print and static HTML pathfinders
Instruction to required research and composition course
2000
BACKGROUND, PERSPECTIVE, PHILOSOPHY
Reference resources moved online
E-journals and indexes proliferated
Discontinued pathfinders in print
Instruction expanded
Web/Library 2.0
“The Aughts”
BACKGROUND, PERSPECTIVE, PHILOSOPHY
Fewer Librarians
Shared service desk: Information Commons
Reliance on electronic resources
Customizable research guides
More instruction online
Federated search and discovery layers
Today
BACKGROUND, PERSPECTIVE, PHILOSOPHY
Shrinking budgets
Attrition
New areas of Library work
Reorganization
Smaller, multi-function unit
Saunders, L. (2012). The Reality of Reference: Responsibilities and Competencies for Current Reference Librarians. Public Services Quarterly, 8(2), 114-135.
BACKGROUND, PERSPECTIVE, PHILOSOPHY
Information is a right
Strive to serve
Reevaluate
Renew
REFERENCE A
ND
INSTR
UCTION
Core Services
New Directions
Creat
ing D
ynam
ic a
nd Effec
tive
Servi
ces
For S
tuden
t
Succes
s
CORE SERVICES NEW DIRECTIONS
Central point of serviceUser comes to us
face-to-facetelephoneemailIMtext-a-librarianappointmentsorientationtours
CORE SERVICES NEW DIRECTIONS
OutreachWe go to the user classroom visits
campus presentationsroaming referenceexhibits
CORE SERVICES NEW DIRECTIONS
Variations on a theme
Strategic placement
Embedding
Partnerships and
collaboration
CORE SERVICES NEW DIRECTIONS
One or two session
visit
Resources and
methods
Assignment based
CORE SERVICES NEW DIRECTIONS
Diversification
Teach concepts
Integrating Information
Literacy
New active learning
pedagogies
Assessment
Saunders, L. (2012). Identifying Core Reference Competencies from an Employer’s Perspective: Implications for Instruction College &Research Libraries, 73(4), 390-404.
REFERENCE A
ND
INSTR
UCTION
What is effectiveHow do we know?
Creat
ing D
ynam
ic a
nd Effec
tive
Servi
ces
For S
tuden
t
Succes
s
WHAT IS EFFECTIVE? HOW DO WE KNOW? Do effective library services contribute to student academic achievement?
Quantifiable impact
Library Instruction = retention?
Assessment in Action:
Academic Libraries and Student Success
(AiA)
- http://www.ala.org/acrl/AiA
“Contribute to higher education assessmentwork by creating approaches, strategies andpractices that document the contribution ofacademic libraries to the overall goals andmissions of their institutions”
WHAT IS EFFECTIVE? HOW DO WE KNOW?
Information Literacy Competency Standards
– 2000
Objectives for Information Literacy
Instruction - 2001
LOEX conference
P.R.I.M.O. Peer-Reviewed Instructional Materials Online
E.R.I.A.L. Ethnographic Research in Illinois Academic
Libraries
A.N.T.S. ANimated Tutorial Sharing project
WHAT IS EFFECTIVE? HOW DO WE KNOW?
RELATIONSHIPS
WHAT IS EFFECTIVE? HOW DO WE KNOW?
http://www.flickr.com/photos/oceanflynn/
WHAT IS EFFECTIVE? HOW DO WE KNOW?
http://www.flickr.com/photos/nacaseven/
WHAT IS EFFECTIVE? HOW DO WE KNOW?
REFER
ENCE
AND
INST
RUCTION
CREATIN
G DYN
AMIC A
ND EFF
ECTIVE S
ERVICES F
OR STU
DENT
SUCCESS
OPPORTUNITIEST O S T R E TC H , T O G R O W , T O D E M O N S T RAT E O U R VA LU E
OPPORTUNITIEST O S T R E TC H , T O G R O W , T O D E M O N S T RAT E O U R VA LU E
http://www.flickr.com/photos/
75001512@N00/
OPPORTUNITIES
How can I become known across campus?
commit to time away from the library
seek out speaking opportunitiesvolunteer for student events
Who are your faculty?what do they write?who do they cite?what do they teach?
T O S T R E TC H , T O G R O W , T O D E M O N S T RAT E O U R VA LU E
OPPORTUNITIES
But I’m not a designer!
content always trumps flashy design
T O S T R E TC H , T O G R O W , T O D E M O N S T RAT E O U R VA LU E
Looking for Interlibrary Loan?
Reserves?
Here is some text about how to borrow from I-Share. Lots of people end up here who are looking for something else
OPPORTUNITIES
http://www.flickr.com/photos/smemon/
T O S T R E TC H , T O G R O W , T O D E M O N S T RAT E O U R VA LU E
Bodnar, J., & Doshi, A. (2011). Asking the Right Questions: A Critique of Facebook, Social Media, and Libraries. Public Services Quarterly, 7(3-4), 102-110.
OPPORTUNITIES
Relationships directly enhance learning
Robust strategy providing focused and relevant
information
A predictably consistent schedule
Establish related but distinct channels of content
T O S T R E TC H , T O G R O W , T O D E M O N S T RAT E O U R VA LU E
OPPORTUNITIES
We are there and we should be there “just in case”…
T O S T R E TC H , T O G R O W , T O D E M O N S T RAT E O U R VA LU E
But with ubiquitous multiple online options for research, and where efficiency is regarded above all …we might be overlooked
To compete with the alternative and perhaps dubious info options, we need to be active content creators as well as information managers, guides and providers
OPPORTUNITIES
http://www.flickr.com/photos/sifu_renka/
T O S T R E TC H , T O G R O W , T O D E M O N S T RAT E O U R VA LU E
REFERENCE A
ND
INSTR
UCTION
Thank you!
Creat
ing D
ynam
ic a
nd Effec
tive
Servi
ces
For S
tuden
t Succ
ess
Slides, works cited, and suggested reading:bitly.com/bundles/brantles/3
Contact: [email protected]