A Narrative Report
Presented to
The Faculty of College of Business and Commerce
University of Rizal System
Binangonan, Rizal
In Partial Fulfillment
Of the Requirements for the Degree
Bachelor of Science in Business Administration
Major in Management
Submitted to:
WENIDA C. URSUAOJT Coordinator
Submitted by:
Lianny Marie C. AsperaStudent Trainee
May 2008APPROVAL SHEET
A Narrative Report prepared and submitted in partial fulfillment of requirements
for the Degree Bachelor of Science in Business Administration major in Management by Lianny Marie Aspera.
May 26, 2008 Mrs. Wenida C. Ursua
Date OJT Coordinator
Approved in partial fulfillment of requirements for the Degree Bachelor of Science in Business Administration major in Management by the oral examination committee.
Recommending Approval:
Mrs. Wenida C. Ursua OJT Coordinator
Approved in partial fulfillment of requirements for the Degree Bachelor of Science
in Business Administration major in Management.
Grenelita DC. Bilbao Dean College of Business and Commerce
Acknowledgement
The trainee would like to acknowledge the people who helped her
for this training to be possible.
She is thankful to the Lord for giving her the strength and good health
to finish this training.
Next, she wants to express her sincerest gratitude to her family for supporting
herfinancially, emotionally and spiritually.
And to her friends who help her fulfilled this project.
She also would like to gratefully acknowledge the staff of Panasonic Manufacturing
Phils. Corp. especially to the employees of Refrigerator Division for giving her the
chance to be part of their team and for giving her some knowledge about their work.
And she would like to thank the professors of the
University of Rizal System Binangonan for conducting this kind of program that help the
students experienced things in the real world.
Lastly, she would like to acknowledge her OJT Coordinator, Ms. Wenida Ursua for the
support that she gave to her trainee.
Dedication
This work is dedicated
to my Parents
who initiated and encouraged me
to learn and explore new things
that would help me grow
as a human being.
Table of Contents
Title Page
Approval Sheet
Certification of Completion
Acknowledgement
Dedication
History of URS
URS Mission and Vision
Part I
Introduction
Part II
Narration of Experience
Part III
Conclusion
Part IV
Recommendation
Part V
Appendix
Pictures
DTR
Sample Forms
Copy of Endorsement
URS History
The Rizal State College was established by Republic Act Number 1560 in 1956
as Rizal National Agricultural School (RNAS) and was character as a state college on
June 24, 1983 by Batas Pambansa Bilang 662 known as Rizal College of Agriculture
and Technology (RCAT) which was later Rival State College (RSC) making it first state
college of the Province of Rizal. The college is about 67km from Metro Manila and
accessible to all towns of Rizal through Manila East Road through the newly opened
sea level in the Sierra Madre Mountain range and is overlooking scenic Laguna Lake
and the surrounding lake towns. The College has five extension campuses strategically
located in four of the thirteen towns of Rizal namely: Pililia, Rodriguez, Angono,
Binangonan and in the lone city of Antipolo which were established in 1991, 1995, 1996
and 2000, respectively.
The Rizal Polytechnic College formerly Rizal Technological and Polytechnic
Institute (RTPI) was established as a provincial high school in 1944. It is located in the
heart of the town of Morong, Rizal. By virtue of Batas Pambansa Bilang 469, the school
was converted into a tertiary institution and on March 1, 1995, Republic Act Number
7933 converted RTPI into a state college known as Rival Polytechnic College (RPC).
The College has an extension campus in Cainta, Rizal which was opened in 1999.
With the message of Republic Act Number 9157 on June 2001 which lapsed into
law on August 11, 2001, the University of Rizal System (URS) was established by
integrating the Rizal State College, Rizal Polytechnic College and
Rizal Technological University Antipolo Annex. Since it’s established the University was served
by the following administrations:
Dr. Ricardo A. Wagan Officer-in-charge February- April 2002
Atty. Lilia S. Garcia President May – December 2002
Dr. Olivia F. De Leon President January 2003 - Present
At present, the University operates in eight campuses in the Province of Rizalwith
URS Tanay as its main campus and with eternal campuses in Morong, Pililia,
Rodriguez, Angono, Binangonan, Antipolo City and Cainta. It offers complete education
from kindergarden to graduate school. As of School of Year 2003-2004, the University
implements a number of a academic programs in the doctoral (5) Masteral (6),
baccalaureate (28), non-degree, and laboratory schools (high school and elementary)
with a total enrolment of 18,973 in the first semester. The University personnel are
composed of 696 faculty members and 168 non- teaching personnel.
MISSION
University of Rizal System is committed to produce competent and value-laden
graduates in agriculture, engineering, science and technology, culture and arts, teacher
and business education through responsive instruction, research, extension and
production services in Region IV.
VISION
University of Rizal System is a premier technology-driven higher
educationinstitution by the year 2015.
Part I
Introduction
On-the-job training (OJT) is one of the best training methods because it isplanned,
organized and conducted at the employee’s worksite. OJT will generally be the primary
method used for broadening employee skills and increasing productivity. It is particularly
appropriate for developing proficiency skills unique to an employee’s job – especially
jobs that are relatively easy to learn and requirelocally owned equipment and facilities.
Morale, productivity, and professionalism will normally be high in thoseorganizations
that employ a sound OJT program.
An analysis of the major job requirements (identified in the position description and
performance plan) and related knowledge, skills, and abilities form the basis for setting
up an OJT plan.
OJT is dependent upon the trainer having sufficient knowledge and expertise to
impart to the trainee. OJT is important and the quality of OJT can be considerably
improved through effective design.
Advantages of using OJT
Training can be delivered at the optimum time: for example immediately before
a job is to be performed ‘for real’ in the workplace.
The trainee will have the opportunities to practice immediately.
The trainee will have immediate feedback.
Training is delivered by colleagues and can go someway to integrate the trainee
into the team.
Disadvantages of using OJT
There is a tendency to fit OJT in when it is convenient for office routine rather
than at the optimum time for learning.
Training may be given piecemeal and not properly planned, and the trainee
gains a fragmented picture of the organization.
Too much training can be delivered in one session leading to ‘information
overloads’ and trainee fatigue.
The trainer may not have sufficient knowledge of the process or expertise in
instructional techniques (a ‘train the trainer’ course may be appropriate).
If immediate practice is not accompanied by feedback the trainee can feel
abandoned after the initial experience.
Elements of OJT
Preparation: there is nothing worse than trying to demonstrate how to use
equipment where the OJT trainer has forgotten the password that gives access
to the computer programmer or the key to the equipment cupboard. Good
preparation is essential, and the best OJT trainers have useful examples or
practice exercises ready in advance.
Start with the learner: begin by assessing how much the learner knows already.
The most straightforward questions will elicit the answers and save time. ‘Have
you used spreadsheets in previous jobs?’ can save a lot of both persons' time
when OJT training in MS-Excel.
Pick the best time: it can be very frustrating to spend Monday afternoon having
the procedure for completing time sheets outlined to you when you will fill them in
on Friday (by which time you will have forgotten).
History of Panasonic
Panasonic Manufacturing Philippines Corporation (PMPC) is the maker and
distributor of Panasonic brands of electric and electronics appliance in the country.
Founded in 1967, PMPC is the first Filipino-Japanese joint venture operation in the area
of consumer electronics in the country. PMPC's history dates back in the early 60s
when Mr. Jesus V. del Rosario established the Distributors and Manufacturers
Corporation (DMC), producing radios and radio phonos at the sala of his house
along San Luis Street in Pasay City with only handful workers. After a year, DMC's
manufacturing department was made a separate company and was named Festival
Manufacturing Corporation (FMC). Consequently, FMC changed to Precision
Electronics Corporation (PEC) in 1965 to signify it’s no nonsense determination to
produce products by ways no less than precision manufacturing.
The name PEC remained even after the joint venture between PEC and
Matsushita Electric Co. Ltd. of Japan (MEI) was formalized in 1967. However, on the
occasion of the company's 25th Anniversary in 1992, the name Matsushita Electric
Philippines Corporation was adopted.
In October 2003, PMPC adopted the single brand strategy of MEI and stopped
using "National" brand, as Panasonic became the unified global brand. Following the
success of the brand unification, Matsushita Group continued to solidify its directions
and vision towards a new era. One of which was by harmonizing also the corporate
name and brand of Matsushita companies outsideJapan. Thus, effective April 1, 2005,
the company officially changed its corporate name from Matsushita Electric Philippines
Corporation to Panasonic Manufacturing Philippines Corporation (PMPC).
Under the new corporate name, the company hopes to reinforce its operation
and position Panasonic as an aggressive and competitive manufacturing company that
is looking forward to the future with confidence. Consequently, by doing so, PMPC can
focus its efforts and resources in serving both the customers and society.
As one of the leaders in the industry, the company's corporate mission centers
on reconciling the profit motive with service to the nation, uplifting the status of the
Filipino workers, and generating foreign exchange earnings for the country. Along this,
PMPC continues to establish many "firsts" in the appliance industry. The company, for
instance is the first local manufacturer to introduce non-mercury-added batteries and
non-CFC refrigerators in the local market. It is likewise the first local appliance-
manufacturing firm to earn ISO 9002 certification for all its factories. Being a member of
the Matsushita Group of companies worldwide, PMPC's operation is guided by a
common set of principles that underscores its responsibility to contribute to the progress
and development of society and humanity. As a manifestation of its commitment, PMPC
is the first company among appliance manufacturers to obtain ISO 14001 for its
manufacturing plants located in Bo. Mapandan, Ortigas Avenue Ext., Taytay, Rizal and
at Laguna Boulevard, Laguna Techno park, Sta. Rosa, Laguna. And in ensuring
customer satisfaction, the company has continued to invest in the most modern
production and product development facilities in its production lines. At present, the
company manufactures and distributes a wide range of electric and electronic products
such as refrigerator, freezer, air conditioner, washing machine, electric fan, gas stove,
electric stove, rice cooker, oven toaster, flat iron, microwave oven, blender, electric
thermo pot, vacuum cleaner, hair dryer, shaver, dry battery flashlight, color TV,
DVD/VCR/VCD/VHS/CD player, home theater, plasma TV, projection TV, headphone
cassette, laser disc player, micro and mini component, radio cassette, digital video
camera, digital still camera, corded/cordless phone, fax machine, cellular phone,
panaboard, home cinema projector, copier, printer and plasma display panel.
Since an enterprise uses society's resources - people, capital, real estate,
community services - PMPC believes that it started out and remains indebted to society.
And along this premise, the company recognizes that the primary role of its business is
to serve society in return for the use of its resources. Thus, devoting its business
activities to the progress and development of society and the well being of people. And
this commitment serves as guidance in carrying out all its operation and corporate
activities with its dynamic workforce.
The General Principle
"We recognize our responsibility to our country…. devote ourselves to the further
development of the Philippines by processing further our natural resources and promote
the general welfare of our countrymen by creating more job opportunities. To attain this
objective, we dedicate ourselves to progress and to develop ourselves through
continuous appreciation in science and technology, and become a model company. We
have to earn for our country foreign exchange through international trade."
General Creed
Our contribution to the progress and development of our country can be realized only
through unity and cooperation of each and every member of the company. In this
generation, a progressive company automatically becomes a social organization. It
must reconcile the profit motive with service to the nation. For this reason, all of us must
keep this principle in our minds as we devote ourselves to the welfare of our company
and of the Philippines.
REFRIGERATOR DIVISION
Refrigerator factory was established in 1975 under the name Precision Appliance
Corporation (PACOR) at Taytay, Rival. It started its production of National refrigerators
in 1976 with 25 employees. In 1979, however, the company was absorbed by PE (now
PMPC).
As maker of one of the major product lines of the company, Refrigerator Division
has established itself as the pacesetter in the local refrigerator market. And herein lies
its best hope of being able to contribute more fully and
significantly to the fulfillment of the company’s general corporate objective. With this
determination in mind, PMPC ventured to produce non-CFC (non-chlorofluorocarbon)
refrigerators in the country, earning recognitions from various groups, particularly the
Department of Environment and Natural Resources (DENR). And in 2002, the Division
had another breakthrough, achieving its highest market share, production and sales.
The concept of getting the Panasonic refrigerator to lead the local market in its
category is a result of its continuing commitment to offer the ultimate convenience to the
end-users. Thus, n 2005, it introduced the first local frost-free refrigerator in
the Philippines. But that is not all. The Refrigerator Division also sees to it that it has a
steady pool of competent personnel. Thus, aside from its on-the-job training program, it
also sends some of its staff to attend seminars and short courses, both in the country
and abroad.
At present, Panasonic refrigerator continues to dominate almost half of the local market
through the help of Panasonic’s strong-willed workforce whose firm convictions
contribute to nation building and the betterment of Filipino consumers.
Part II
Narration of Experience
April 16, 2008. It was the first day of the on-the-job training. Lianny, the trainee
was tense because she did not know what to expect with the department that she will
be assign and with the work that she will do.
The trainee was assign to the Ref Department. When she came in inside the office of
the department, she was conscious because it was a new environment for her. She did
not know how to react and she does not even know the people in the office. She was
just quiet and tame. Later on Ms. Ludy Valle, her supervisor oriented her on the things
she that she should remember while she was in the company. They had a little talk
about on their personal lives. Then her supervisor introduced her to other employees.
After an hour, Mr. Jessie Mamaril toured her around the department. When they went
back to the office, Lianny answered phone calls and then she was ask by Ms. Sol
Santos to file the documents.
April 17, 2008 is the second day of her OJT. The trainee was still adjusting with the
working environment that she had. Her bosses helped her to feel comfortable with the
working place.
Mr. Jun Benito taught her how to use the copier. After that, Ms. Emily Cosico was the
one who taught Lianny how to use the fax machine.
Moreover, since the trainee was in purchasing/supply section, Mr. Derick Nieves taught
her how to record the data of the materials that the supplier had been delivered. Lastly,
she went to the filing room to file the documents.
On the next day April 18, 2008, the trainee was getting relaxed and she was feeling
comfortable with the working environment.
Most of her bosses were jokers and they were so nice so she felt happy and gay.
Her first task this day was to answer phone calls. She should be polite and observed
the proper manner in answering calls. After a moment, her boss gave her few
documents for filing. It was not hard for her to file because Ms. Sol Santos gave only 2-3
documents to her.
Since Lianny was already oriented on how to use the fax machine, Mr. Bong Arjona
gave her a purchase order document to fax. She was tense because she will be faxing
alone. However, even though she faxed it by herself, she made it. The document was
sent to its recipient.
On April 21, 2008, she photocopied a file. Unlike with the fax machine, she was
confident enough to use the copier. She was glad and amaze about herself because
she was learning how to use different machines that is essential for the work.
After she photocopied a document, Ms. Ludy Valle asked her to bring important files to
other department. Moreover, for the whole afternoon she was just answering phone
calls.
On the following day April 22, 2008. The trainee filed 2-4 documents inside the filing
room. Then Mr. Ogie borrowed her in more than a minute to type his report. She was
happy because at last she did something using a computer.
Lianny wanted to be busy. She wanted to experience new things and learn things
that cannot be taught in the four corners of the room of the school. She wanted to do
something that is related to the work.
On April 23, 2008, her wish yesterday was granted. She gainedknowledge about the
work of a purchaser. Ms. Emily Cosico taught her to make an API or Arrival Production
Inventory.
API- is a purchase plan. It includes the quantity of materials that the
purchaser will order based on last month inventory.
The trainee had a chance also to know the basic things in BAAN IV.
BAAN IV or automation of P.O – is the system helps on analyzing the
purchase plan and afterwards suggests the quantity for order based on
inventory level.
On the same day, Mr. Derick Nieves taught her how to scan andpresto she was able to
scan five documents in that morning. She also wrote the critical materials on the
information board.
Critical Materials- are the materials that must be follow- up by the
purchaser because the quantity of it is less than what the production
needs in the warehouse. Without the materials, the production will stop
producing the product.
On April 24, 2008, she scanned again some office paper of Mr.Derick Nieves. After
which she filed some documents of Ma’am Sol. Then Ms. Emilycontinued to teach her
about the API. Moreover, for the whole afternoon she answered phone calls.
On the following day, the trainee still used the scanner. Afterwards she filed
again some office papers. Then when she was doing nothing, she answered phone
calls.
Late in the afternoon, she went to warehouse annex 2 together with Ms. Emily to check
the actual quantity of SE Cabinets.
SE- Super Economy Ref
In addition, when they came back to the office, Lianny sat down and waited for the
phone to ring.
April 28, 2008. The trainee used again the copier. She photocopied
important documents of Ms. Ludy. Afterwards she brought the copy of the documents to
logistics. Then when she came back to their office, she answered phone calls again.
She taught she was in a call center because every minute, and every hour her work this
day is to answer all the incoming calls.
It was April 29, 2008; she faxed some documents of Mr. Bong Arjona. She was not
nervous now because she was already familiar how to use the machine.
In the afternoon, Mr. Jessie Mamaril asked her to fix the formula of his forecast delivery
of the materials. It was not hard because it is a matter of changing one letter for every
row.
The next day was the end of the month. Most of her bosses were out of the company.
They went to their sub assy supplier to count all supplied materials that are considered
as company property. Some of them count the materials that are left in the production.
It was a busy day for the trainee because she did many office works. She photocopied
important files of her boss. She continued to fix the formula that she did not finished
yesterday. Then she used the baan system to print the necessary data that Ms. Sol
Santos needed. It was not difficult to use because there was a procedure to follow. You
just have to be focused on what you were doing.
Last, she looked for the new model of the parts of a ref in the documents that she
printed out. It was thick but she finished it just on time, before the bell rang.
May 5, 2008, first Monday of the working day, there was a general morning meeting
where everyone in the company was obliged to attend. The trainee was able to attend
too.
On this day, Lianny recorded the quantity of materials that the supplier
haddelivered. She input it on the document, which named delivery schedule for the
month of May. Sometimes the trainee was having a hard time finding the part number of
an item because of its small font. However, when she was used to it, she can able to
find it easily.
She still photocopied the documents of her boss.
May 6, 2008. Mr. Bong Arjona asked the trainee to make a report about what she had
learned with the purchasing section.
Her boss was helping her to do the report. Nevertheless, most of the ideas came from
the trainee. Mr. Bong Arjona was the one who checked it if the construction of words
and ideas were correct or not.
When she was relaxing, she recorded the data of the delivery. After that, she
continued to make her report.
On May 7, 2008, she photocopied some files and brought it to logistics for signing.
Then when she came back in the office, she filed some documents in the filing room.
After that, she continued her making her report. She made four revisions after
Mr. Bong Arjona approved it. He was the trainee’s editor-in-chief. When the report
was done, Mr. Bong Arjona asked the trainee to type it and then gave it to her
supervisor for re-checking again. Then the supply manager will approve it.
May 8, 2008. The trainee still photocopied some documents. She filed some important
office papers. Afterwards her boss taught her to compute the inventory. After finished
computing, she was asked to type by Mr. Arjona. Then for the whole hours, she was
answering calls again.
May 9, 2008. Lianny was able to scan again some office papers. She also photocopied
files and then the copy was brought to other department. That was it and for the rest of
the time, she answered phone calls.
On May 12, 2008, again she photocopied some files of her boss. Then she answered
phone calls. In the afternoon, Mr. Bong Arjona asked her to shred some confidential
papers. It was her first time to use the shredder machine. She thought it was difficult to
operate but she was definitely wrong. She enjoyed using the machine.
On the following day May 13, 2008, the trainee did nothing new. She filed some
important documents again. Afterwards she used the copier to photocopy a file of her
boss. Then she answered calls for the rest of the time.
First thing in the morning of May 14, 2008, the trainee faxed a purchase order
document. Then she answered phone calls. Moreover, for the rest of the afternoon Mr.
Ed Taruc asked her to type the expenses and plans for their outing.
May 15, 2008. Nothing new again, she still photocopied office papers. Then bring it to
other department.
If there were some delivery, her responsibility was to record the data of the quantity of
the delivered materials.
The next day May 16, 2008 was a boring day for the trainee. She just photocopied
some documents. Then for the whole day, she answered phone calls.
Last Monday of the OJT, May 19, 2008. The trainee did same thing as before. She
faxed a file. She photocopied some documents. Then she recorded the quantity of the
delivered materials.
May 20, 2008. Nothing special for this day, again the trainee faxed a file. She recorded
the quantity of the delivered materials. After that, she just watched and observed the
paper works of her boss. She arranged the files by month and by year.
On May 21, 2008, first thing she did was to answer phone calls. Then she was asked
by her boss to file some documents. After that, Mr. Bong Arjona
asked the trainee to check if the standard quotation of the price were same as with the
quotation last Feb., 2008.
The next day May 22, 2008, the trainee continued to check the quotation. When it had
been re-checked, Mr. Arjona asked Lianny to compute if the total of the adjusted price
was the same as with the new price. At first she did not understand what to do, but later
on she was able to get the right answer by herself. After it was done, her boss asked
her to arrange the PDS sheet. She put the right amount for the designated part number
of an item. After that, she filed some documents and again recorded the quantity of the
delivered materials.
This was the last day of on-the-job training, May 23, 2008. For the last time the trainee
photocopied some files. When the phone rang, she was the one who answered it. She
continued to arrange the PDS. After a few minutes, her boss asked her to print the
standard quotation. Lianny thought that it was easy to print, but it was wrong because it
takes a little effort to print. Before printing, she fixed first the margins and the size of the
paper, and then she can start printing.
Before she left, her Ref Purchasing family gave her a remembrance that made her feel
special. She was lucky because her bosses were very nice to her and taught her many
things that cannot be taught in school.
Part III
Conclusion
At the end of the on-the-job training period, the trainee experiencedmany things and
she learned from it. She gained knowledge about the work of a purchaser. She knows
the basic things in making an API. She knows how to use the Baan system and how to
compute the standard quotation. She also learned how to use different machines like
fax machine, Xerox machine, scanner and the shredder. It is important to know how to
use these kinds of machines because it is essential for the work.
During this time, the trainee experienced how to deal with the people around her, with
her co-workers. It is important that one team should have camaraderie so that they can
work well and attain their goal. She observed that it was different when you were in
school and when you were in the real world. Because most of the time you just learned
theoretically in school while in the real world, you actually experienced the things that
your trainers taught to you.
Part IV
Recommendation
Every trainee must be focus to his or her work. They should listen carefully with the
instructions of their boss. If they do not understand something, they should ask for help.
You should be aggressive in order to learn. You should be the one who take the
initiative that you want to learn. Deal with your problem with calmness, so that
everything will turn all right. Trainees should always observe the proper attitude while
working because your attitude will also affect the work of you co-employees. You should
work with promptness and be confident with your job.
Part V
Appendix
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