Job DescriptionSkills & KnowledgeRelated ToolsManagementQuality Control
You MUST have a CLEAR knowledge of:
Job Description Company Policies regarding
VisitorsSecurityMeetingsInformation to be given – must
have restrictions
You need certain skills and knowledgeGood communication skillGood listening skillSkill in dealing with different types of
people Command of Language
Vocabulary and knowledge of your business terms
PronunciationKnowledgeable of organization &
business
You need to have a good judgment Note down all information
Pen & Paper, note down names, contacts Don’t rely on your memory
Directories & listsComputerTelephone PABX
WORK MANAGEMENT:Overall work Plan Procurement PlanDay to day work planProgress communicationSchedule maintenance
It will be provided by your employers It includes
Your Desk and Front SpaceWaiting AreaMeeting Place
You have to communicate aboutAny change in requirements
Manage your job Determine your needs and communicate
it in ADVANCECommunicate your problems to the
managementMaintain good personality, attitude and
behavior Maintain your Professionalism
Don’t talk unnecessarily Compose yourself
Quality cannot be measures by gadgets
Be your own monitorHow long you are away from the seatAre people getting from you what they
want? Encourage people to give comments
Do you understand your responsibilities well?
What are the duties of a Receptionist?What do people expect from you?What does your Employer(s) expect?
You must be ready to face the Problems of your JobThis is a job of excessive Public Dealing
You must prepare for your Job For Front Desk you must be
Physically fit to remain attentive all the timeWell mannered, well behaved, patient and
attentive.
Front Desk / Information Desk You are required to provide information
Correct RelevantTimely
Sometimes a confused visitor may not know what she wants to knowYou are required to help him/her
Your other main responsibility may be communicationGiving messages and be able to give correct
information to the customers
What information most people would seek?Do they want to see some specific person?Whom they should see for? When someone will be available?What is the location, address, e-mail address,
phone fax or mobile no.?Do you provide or sell some specific service or
product?
RespectHe /She will be provided by correct and
relevant information, or a service which is fast and efficient
Recognition
Be ready to face problems and find solutions
List down your problems Be ready with solutions Write down possible pros and cons of each
solution Weigh the consequences and find the best Consult superiors.
Implement your solution without delay >>>IMMEDIATELY!!!!!