2 Front Desk Skills

Job DescriptionSkills & KnowledgeRelated ToolsManagementQuality Control

You MUST have a CLEAR knowledge of:

Job Description Company Policies regarding

VisitorsSecurityMeetingsInformation to be given – must

have restrictions

You need certain skills and knowledgeGood communication skillGood listening skillSkill in dealing with different types of

people Command of Language

Vocabulary and knowledge of your business terms

PronunciationKnowledgeable of organization &

business

You need to have a good judgment Note down all information

Pen & Paper, note down names, contacts Don’t rely on your memory

Directories & listsComputerTelephone PABX

WORK MANAGEMENT:Overall work Plan Procurement PlanDay to day work planProgress communicationSchedule maintenance

It will be provided by your employers It includes

Your Desk and Front SpaceWaiting AreaMeeting Place

You have to communicate aboutAny change in requirements

Manage your job Determine your needs and communicate

it in ADVANCECommunicate your problems to the

managementMaintain good personality, attitude and

behavior Maintain your Professionalism

Don’t talk unnecessarily Compose yourself

Quality cannot be measures by gadgets

Be your own monitorHow long you are away from the seatAre people getting from you what they

want? Encourage people to give comments

Do you understand your responsibilities well?

What are the duties of a Receptionist?What do people expect from you?What does your Employer(s) expect?

You must be ready to face the Problems of your JobThis is a job of excessive Public Dealing

You must prepare for your Job For Front Desk you must be

Physically fit to remain attentive all the timeWell mannered, well behaved, patient and

attentive.

Front Desk / Information Desk You are required to provide information

Correct RelevantTimely

Sometimes a confused visitor may not know what she wants to knowYou are required to help him/her

Your other main responsibility may be communicationGiving messages and be able to give correct

information to the customers

What information most people would seek?Do they want to see some specific person?Whom they should see for? When someone will be available?What is the location, address, e-mail address,

phone fax or mobile no.?Do you provide or sell some specific service or

product?

RespectHe /She will be provided by correct and

relevant information, or a service which is fast and efficient

Recognition

Be ready to face problems and find solutions

List down your problems Be ready with solutions Write down possible pros and cons of each

solution Weigh the consequences and find the best Consult superiors.

Implement your solution without delay >>>IMMEDIATELY!!!!!