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Diamond Nation MISSION STATEMENT PROVIDING EDUCATION, EVALUATION, DEVELOPMENT, COMPETITION AND EXPOSURE TO BASEBALL AND SOFTBALL PROSPECTS UNDER THE DIRECTION AND SUPERVISION OF OUTSTANDING BASEBALL AND SOFTBALL INSTRUCTORS, UTILIZING THE FINEST STATE-OF-THE- ART FACILITIES ON THE EAST COAST.
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Front Desk Orientation

May 13, 2015

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Education

Lynne Vellucci

Orientation slideshow for new hires to the front desk
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Page 1: Front Desk Orientation

Diamond NationMISSION STATEMENT

PROVIDING EDUCATION, EVALUATION, DEVELOPMENT, COMPETITION AND EXPOSURE TO BASEBALL AND

SOFTBALL PROSPECTS UNDER THE DIRECTION AND SUPERVISION OF OUTSTANDING BASEBALL AND

SOFTBALL INSTRUCTORS, UTILIZING THE FINEST STATE-OF-THE-ART FACILITIES ON THE EAST COAST.

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A typical tournament day begins at 6:45 am. Front Gate Staff must be ready and waiting for the first teams to arrive at 7am to warm up (an hour prior to 1st game start time). First scorekeepers on the schedule must arrive 15 minutes before the first game time. Games last all day. When we close the main building, follow the closing checklist and open the gates about an hour into the last game start time.

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Our store sells all kinds of Diamond Nation apparel, equipment, turf shoes and more! The store needs to be kept neat and clean, which means constant maintenance, hanging and folding.If we work to keep the store neat and clean, the customers will know that we value our inventory and their business. Lines can get long - it is important to stay calm and just keep going - the longer the lines, the more sales we’re making!

The Bullpen at Diamond Nation

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If you are coming in on the later shifts, the Park does get crowded and parking can be difficult.

Make sure you allow enough time to get to Diamond Nation, find a spot and get to your assigned post at least 15 minutes before your scheduled start time.

15 Minutes Early is On Time

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Coach’s

Checkin

Wristband Sales

All spectators over the age of 18 pay a $5 admission fee to come into the Park. They get a wristband and a coupon booklet in return.It’s our job to make sure that we smile, say ‘hello’ and make them feel welcome.

All teams are allowed 4 ‘free’ coaches. Coaches must sign in and get their hand stamped. Only one team cooler is allowed in the park per team. The team cooler is tagged at check in.

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Diamond Nation129 River Rd., Flemington, NJ

Admin Building

Concession

You are here

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HealthQuest Sports Dome5B Bartles Corner Rd., Flemington, NJ

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View from behind

Home Plate on Field 1

in the Dome

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The following should be observed while on duty as an employee at Diamond Nation: 

• Do not chew gum;• Do not smoke/ chew tobacco;• Do not eat food while on duty; • Do not use Internet for anything unrelated to

work;• No substance abuse (to include drugs, alcohol or

tobacco) while on premises whether on duty or not;

• DO SMILE;• Do make eye contact with customers; • Do take pride in your professional appearance;

Diamond Nation shirt and appropriate pants/shorts and shoes must be worn while on duty.

• Do take pride in the appearance of the buildings, the fields and your surroundings.

 

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The following PARK RULES are distributed to all teams attending tournaments:

No Smoking – Diamond Nation is a smoke free facility.No Alcohol No Tobacco UseNo PetsNo Outside Coolers ( 1 team cooler allowed) Diamond Nation entrance will open one hour prior to first game time. Admittance to the park is through the Administration Building only. CLEATSTeams are to be in full uniform once they are on the field playing the game. All of our fields are A-TURF. Players MUST wear turfs, plastic molded cleats, or sneakers on our fields.  FIRST AID & AED There will be first aid equipment on site for all of our tournament games. The local first aid squad is on call in an event of injury. Hunterdon Medical Center is less than one mile away in case of a serious injury.  PARKINGParking is free for the Diamond Nation events. There is plenty of space to park your vehicle for the Diamond Nation tournaments. The parking lot is right next to the baseball fields. If additional parking is needed, there will be signs and people to help direct you. Please do not park directly on the road. Cars that are double parked, parked in the road, or not parked in marked sports in our main lot are subject to towing at the owner’s expense. CONCESSIONOur concession stand will be open during all of the Diamond Nation tournaments. The concession stand hours of operation are from 7:00 AM to 10:00 PM Saturday and Sunday. Weekday hours vary based on need  There will be a Site Director on duty at all times during your event to assist you.

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Sample Staff Schedule – One Tournament Day

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Thank you for becoming a part of the Diamond Nation Team!

We are looking forward to an awesome 2012 Tournament Season!!