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Table of Contents
1 SIX SIGMA PROJECT MANAGEMENT ................................................................................................................. 4 1.1 SIX SIGMA PROJECT MANAGEMENT .................................................................................................................. 10
1.1.1 Process Elements .................................................................................................................................. 10
1.1.1.1 Project Charter ........................................................................................................................ 10
1.1.1.2 Define .......................................................................................................................................... 12
1.1.1.3 Measure ...................................................................................................................................... 13
1.1.1.4 Analyze ........................................................................................................................................ 13
1.1.1.5 Improve....................................................................................................................................... 13
1.1.1.6 Control ........................................................................................................................................ 14
1.1.1.7 Modify Project ........................................................................................................................ 14
1.1.1.8 Abort Project ............................................................................................................................ 16
1.1.1.9 Minutes ....................................................................................................................................... 17
1.1.1.10 Is the Project Finished? ....................................................................................................... 18
1.1.1.11 Next Phase ................................................................................................................................ 18
1.1.1.12 Is The Project valid ? ............................................................................................................ 18
1.1.1.13 Can The project continue? ................................................................................................ 19
2 PHASE .............................................................................................................................................................................. 20 2.1 PHASE ....................................................................................................................................................................... 20
2.1.1 Process Elements .................................................................................................................................. 21
2.1.1.1 Set Phase Details .................................................................................................................... 21
2.1.1.2 Create Deliverable ................................................................................................................. 23
2.1.1.3 Finalize Phase ......................................................................................................................... 23
3 CREATE DELIVERABLE ............................................................................................................................................. 25 3.1 CREATE DELIVERABLE ............................................................................................................................................ 25
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3.1.1 Process Elements .................................................................................................................................. 26
3.1.1.1 Create Deliverable ................................................................................................................. 26
3.1.1.2 Approve Deliverable ............................................................................................................ 27
3.1.1.3 Deliverable Approved? ....................................................................................................... 28
3.1.1.4 Other Approval? ..................................................................................................................... 28
3.1.1.5 Finalize Deliverable ............................................................................................................... 29
4 PERFORMERS ............................................................................................................................................................... 30
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1 Six Sigma Project Management Version: 1.0
Author: Bizagi Process Modeler.
Description
Successful companies are always searching for new and better ways to do things. Some have found
in the Six Sigma methodology, an excellent way to improve their processes.
Six Sigma uses statistical tools to measure processes in terms of defects and variation, transforming
them into opportunities for business growth. A company that uses Six Sigma is a company whose
main priority is the customer’s satisfaction.
Six Sigma uses five phases (DMAIC) to improve the process:
The first phase is Define, where a project is chosen and its goal, scope, and deliverables
are established.
The second phase is Measure where the current state of the process is measured.
In the third phase, Analyze, the root causes of the problems and defects are determined.
The fourth phase is to Improve the process, thus a solution is proposed.
The last phase is to Control the performance of the process.
Implementing a conventional Six Sigma project is usually time-consuming whereby a lot of manual
work is required and results are presented in an old fashioned way.
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With Bizagi’s Six Sigma Project Management process , companies can perform their projects more
effectively. Bizagi´s Six Sigma Project Management guides you easily through the DMAIC phases,
reduces the task assignment time by assigning activities to the appropriate person in the right time,
improves the manner in which information is collected and the project is presented through
complete case summaries data and ensures the information availability at all times.
Objectives
The process covers:
Presenting the project information
Suggesting the deliverables for each DMAIC phases.
Assigning the various project tasks to team members
Approving or requesting changes to the deliverables
Scope
Bizagi’s Six Sigma Project Management process is designed to implement and control a Six Sigma
Project. It helps to meet the project’s goals minimizing effort and resources.
The Project Management also requests the necessary information to perform each step of the
DMAIC cycle.
Global Forms
1. Name: Global Form
Description: Global Form
Prototype:
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Summary forms
1. Name: PhaseSummaryForm
Prototype:
2. Name: DeliverableSummaryForm
Prototype:
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Tabs
1. Name: Project History
Description: The tab holds the project information.
Prototype:
2. Name: Comments history
Description: All comments made throughout the process are shown on the form.
Prototype:
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3. Name: Phase
Description: The phase information is shown.
Prototype:
4. Name: Project Charter
Description: The tab includes the project charter information
Prototype:
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1.1 Six Sigma Project Management
1.1.1 Process Elements
1.1.1.1 Project Charter
Description
Six Sigma Project Management starts with the Project Charter task. It is performed by the Project
Sponsor. The Sponsor is the person who owns the process or can allocate resources to the project.
The Project Charter must be completed for each project, and should include the project
justification, deliverables, project objectives, etc.
Performers
Sponsor
Allocations
Condition Description
Case Creator The case creator must be the project sponsor
Notify assignment
Si
Forms
1. Name: frm_Project_Charter
Description: Principal Activity Form
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Prototype:
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2. Name: Add Team Member
Prototype:
Forms behaviors
Description
The form contains a grid validation, it is necessary to include at least one member of the team.
Actions
Type Description
On Enter Add the deliverables related to the phase
On Exit Set the initial phase, Define
Set the Actual Start Date
Validate that the finish date is after the start date
Validate that the finish date from each phase is
after the start date of the phase
1.1.1.2 Define
Description
In the first phase of a Six Sigma project: Define, the Six Sigma Team answers the question: What is
wrong with the way things are?. The team defines the problem statement and describes the current
state.
Six Sigma Project Management supports the team in many ways. The Template suggests some
useful deliverables for the phase, reduces the approval time of them, and provides a more effective
way of presenting the results through summary forms.
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1.1.1.3 Measure
Description
The second phase is Measure, whereby the Team defines the process and baseline of the current
state. It is important that the team specifies the data required, and the way to collect it.
Six Sigma Project Management suggests some deliverables that help to answer questions like ‘How
is the process working?, What is the variance impact on the customer? or Where are the causes of
the problem? ‘
Diagram
Phase
1.1.1.4 Analyze
Description
In this phase, the team identifies the root causes of the problem and validates them.
Six Sigma Project Management knows that it is necessary to focus on two things:
Analysis of the data
Analysis of the process
For this reason, the Template proposes some deliverables such as Process Capability and Causes
and Effect-diagrams for the analysis of the process.
The analysis of the data requires the uses of statistical tools and techniques for example: Design of
experiments and Correlation and regression analysis, which are proposed by the template also.
Diagram
Phase
1.1.1.5 Improve
Description
In the previous phases the team understood and validated the causes of variation and determined
the state of the process.
In the Improve phase the team gives a solution for the problem, defines the necessary human and
technological resources to achieve the project goals and executes a pilot test.
Diagram
Phase
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1.1.1.6 Control
Description
In this phase, the team should focus on two things: Solution Implementation and Control Plan. The
team needs to monitor the implementation plan based on the pilot test which was performed
during the Improve phase. The Implementation must include the working instructions, training
process and the Control Plan.
Six Sigma Project Management shows all the significant information through the summary form
where any member of the team can find all the information related to the project in order that
control can be maintained easily and quickly.
Diagram
Phase
1.1.1.7 Modify Project
Description
This task is performed when changes to the scope or objectives of the project are required.
The process assigns the task to the Black Belt of the project who is the person who has the
authority to make the changes.
Performers
Black Belt
Allocations
Condition Description
Black Belt The project can be modified by the black belt of
the project.
Forms
1. Name: frm_Modify_Project
Description: Principal Activity Form
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Prototype:
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Actions
Type Description
On Enter Set actual phase
On Exit Send an email to the team members
Notifications
Description Recipients Email
subject
Email body
Inform
about the
changes on
the project
charter.
Black Belt
Green Belt
Team
members
Sponsor
Changes
in the
project
Dear Team
The project had some changes
Please read the comment history and the project chapter.
<SixSigmaProject.ProjectChapter.ProjectBlackBelt.userName>
Good Day
1.1.1.8 Abort Project
Description
When the Project is not linked with the organization´s goals or is not clearly defined, it is not a Six
Sigma Project and it is necessary to abort it.
Performers
Sponsor
Allocations
Condition Description
Case Creator The project can be closed only by the case
creator.
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Forms
1. Name: frm_Abort_Project
Description: Principal Activity Form
Prototype:
Notifications
Description Recipients Email
subject
Email body
Cancel
Project
Sponsor
Black Belt
Green Belt
Team
Members
Cancel
Project
The Project <SixSigmaProject.ProjectChapter.ProjectName>
was aborted because
<SixSigmaProject.CancelProjectReason>
<SixSigmaProject.ProjectChapter.ProjectSponsor.userName>
Good day
1.1.1.9 Minutes
Description
Meetings are necessary throughout a Project for all members of the team. Six Sigma Project
Management gives the possibility of distributing the minutes of these meetings on a formal basis.
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Form
1.1.1.10 Is the Project Finished?
Description
The gateway checks whether the project has finished, if not, it is very important to distribute the
minutes of team´s meeting to all parties involved.
Gateways
Yes: If the project is finished the process ends.
No: If the projects is not finished the process goes to the Minutes event
1.1.1.11 Next Phase
Description
This gateway validates the next phase of the DMAIC to be performed or if the project needs some
modification.
Yes: If the phase ends correctly, the process continues to the next phase.
Changes in project scope required: If the process needs some changes, the process
continues to the Modify Project activity. It is performed by the Black Belt of the project.
1.1.1.12 Is The Project valid?
Description
If the Black Belt in mutual agreement with the team decides that the project is not a Six Sigma
Project, then it has to be aborted.
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Gateways
No: If the project is a Six Sigma Project, valid project, the process goes to the first phase of
the DMAIC cycle, Define.
Yes: If the project is not a valid project, the process continues with the Cancel Project
activity.
1.1.1.13 Can the project continue?
Gates
No: If, after modification, the project is still not valid, then it continues to the Cancel
Activity.
Next Phase: If the project is valid, the process continues to the next task to be
performed.
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2 Phase Version: 1.0
Author: Bizagi Process Modeler.
Description
All the DMAIC phases are equally performed because the sub-process is the same for each of them.
In each phase it is necessary to establish the details and select the deliverables needed. Finally they
will be created to conclude the phase.
2.1 Phase Description
Each phase of the DMAIC process is performed in the same way. In each phase it is necessary to
establish the details deliverables which will be completed to finalize the phase.
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2.1.1 Process Elements
2.1.1.1 Set Phase Details
Description
The Six Sigma Process Management Process suggests the deliverables that are commonly
completed in each phase. The person who performs this activity must select at least one deliverable,
which can be modified, as necessary, by the user.
Additional deliverables can be included if necessary.
Performers
Black Belt
Allocations
Condition Description
Black Belt The task is performed by the black belt assigned
to the project
Forms
1. Name: frm_Set_Phase_Details>
Description: Principal Activity Form
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Prototype:
2. Name: FrmGridAddPhaseDeliverable
Description: Phase deliverable add form
Prototype:
Forms behaviors
Description
The form includes a grid validation, it is necessary to select at least one deliverable.
Actions
Type Description
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On Enter Filter the deliverables from each phase
Set Actual Start Date
On Exit Remove the deliverables that were not selected
Duration
1 day
2.1.1.2 Create Deliverable
Description
In the Create Deliverable sub process all the deliverables selected in the Set Phase Details task are
created and approved. The deliverables are created in a sequence proposed by the process or by
the user.
Each deliverable opens a sub process because the information in each ones is different. Also some
activities can be performed by different people with the same role.
Diagram
Create Deliverable
Loop type
Multi-Instance
MI Ordering
Sequential
2.1.1.3 Finalize Phase
Description
After all the deliverables have been created and approved, it is necessary to select the next activity.
If the phase ends correctly, the process continues to the next phase. Otherwise it is necessary to
specify the changes required and select the Modify Project option.
Allocations
Condition Description
Black Belt The task is performed by the black belt assigned
to the project
Forms
1. Name: frm_Finalize__Phase
Description: Principal Activity Form
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Prototype:
Actions
Type Description
On Enter Set Actual Final Date
Set the attribute Project modifications required
in Null
On Exit Set the next phase
Set Actual Final Date
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3 Create Deliverable Version:
Author:
Description
In the Create Deliverable sub process all the deliverables selected in the Set Phase Details task are
created and approved.
Each deliverable opens a sub process because the information in each is different. Also some
activities can be performed by different people whit the same roll.
3.1 Create Deliverable Description
In the Create Deliverable sub process all deliverables selected in the Set Phase Details task are
created and approved.
Each deliverable opens a sub process because the information in each one is different. Also some
activities can be performed by different people with the same role.
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3.1.1 Process Elements
3.1.1.1 Create Deliverable
Description
All the Information related to the deliverable must be included. The person who performs the task
must attach all the information associated with the deliverable, e.g. date collected, graphics, results,
and conclusions.
The Six Sigma Process Management Process maintains all the files, and facilitates access and
modification of them through the summary form and the Modify Project activity.
Performers
Green Belt
Allocations
Condition Description
Team Members The tasks are assigned to the team members by
load.
Forms
1. Name: frm_Create_Deliverable
Description: Principal Activity Form
Prototype:
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Forms behaviors
Description
The form includes a grid validation, it is necessary to add at least one result.
Actions
Type Description
On Enter Set actual phase
Duration
5 days.
3.1.1.2 Approve Deliverable
Description
All the Deliverables need two approvals, one from the Green Belt and other from the Black Belt, The
gateway validates what approval is next. If at some point the Deliverable is not approved, the
process goes to the Create Deliverable activity and the approval process begins again.
Performers
Black Belt
Allocations
Condition Description
Green Belt
Black Belt
All the deliverables need two approvals, one
from the Green Belt and the second from the
Black Belt.
Forms
1. Name: frm_Approve_Deliverable
Description: Principal Activity Form
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Prototype:
3.1.1.3 Deliverable Approved?
Description
All the deliverables need multiple approvals, if the deliverable is approval the process continues
with the next validation, if not the Create Deliverable task is performed again.
Gateways
No: If the deliverable is not approved, the process returns to the Create Deliverable activity.
Yes: If the deliverable is approved, the process continues to the next gateway that validates
if another approval is required.
3.1.1.4 Other Approval?
Description
All Deliverables need several approvals, one from the Green Belt and other from the Black Belt, etc.
This gateway validates what approval is next.
Gateways
Yes: If the Deliverable needs another approval the process continues to the Approve
Deliverable task and validates the person who has to perform it.
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No: If the Deliverable does not need another approval the process can continue with the
final activity, Finalize Deliverable.
3.1.1.5 Finalize Deliverable
Notifications
Descrip
tion
Recipi
ents
subject
Email body
Inform
about
the
complet
ion of
the
delivera
ble
Black
Belt
Green
Belt
Team
Memb
ers
Finalize
Deliver
able
Dear Team
The deliverable <PhaseDeliverables.DeliverableName> is ended.
Please review the information about it.
<PhaseDeliverables.DeliverableResult>
Good Day
<PhaseDeliverables.SixSigmaProjectPhase.SixSigmaProject.ProjectChap
ter.ProjectBlackBelt.userName>
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4 Performers
Green Belt (Role)
A Green Belt is a person who helps in deploy the success of six sigma techniques, and leads small-
scale improvement projects within their respective areas.
Black Belt (Role)
A Black Belt is a professional who can explain Six Sigma philosophies and principles, including
supporting systems and tools.
Sponsor (Role)
The Sponsor is the person who owns the process or can allocate resources for the project
Stakeholder (Role)
The Stakeholders are the people who have a direct interest in the outcome of the project.
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