Six Sigma Presentation Dec 28th

8/14/2019 Six Sigma Presentation Dec 28th

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Six SigmaOverview

Ramesh Subramanian ; PMP ; SSGB


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Agenda-Business Perspective-What is Six Sigma

-Six Sigma Concept

-History

-Interrelation of Six Sigma infrastructure

-Six Sigmas role in IT world

-Lean Six Sigma

-Example Scenarios


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Purpose of Business

Satisfy a Human (customer) need

Improve quality of life and society

Create value, Develop intellect and opportunities

Preserve and improve environmentHow do you do this on a sustainable basis in


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Business Challenges Balanced Scorecard

Customer Perspective

InternalBusinessProcessPerspective

Innovation & Learning Perspective

FinancialPerspective


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Get ready for touch down !!


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Get ready for touch down !!


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What is Six Sigma?

Management mandated and directed improvement programfocused on breakthroughsin financial performance andcustomer satisfaction

Focus on core business and Customer needs

A systematic method for process and product improvement

A Greek symbol for measuring performance variation

A metric for evaluating performance quality

A standard of excellence (3.4 defects per million opportunities)


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Six Sigma Concept


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Car Parking Analogy


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Reduce Process Variation & Defect Rates

The objective is to understand customer requirementsand reduce process variation and defects


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Sigma as a Measure

Using Six Sigma conventions


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Six Sigma means..

99% Good Isnt Always Good Enough


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History

In 1981 Motorola launched an initiative calling for a 5-year, 10Ximprovement in quality

In 1987 Motorola initiated its Six Sigma Quality initiative, the goal was no morethan 3.4 defective parts per million (ppm) across the company

A 4-year 100X quality improvement goal was set

In 1988, Motorola won the Malcolm Baldrige National Quality Award

Motorola then shared its Six Sigma approach with other companies

In 1989, Motorola Chairman, Bob Galvin asked Mikel Harry to head the SixSigma Research Institute, an organization that received funding from anumber of Fortune500 companies


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Overview of Six Sigma

It is a Process To achieve this level ofperformance you need to:Define, Measure, Analyze,

Improve and Control

It is a Philosophy Anything less than ideal is an

opportunity for improvement Defects cost money

Understanding processes andimproving them is the most efficientway to achieve lasting results

It is Statistics6 Sigma processes will produceless than 3.4 defects per millionopportunities


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Customer Satisfaction + Efficient Systems =

Improved Profitability


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Interrelationship Diagram of Six SigmaInfrastructure


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Site Champion and Executive Staff


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Hands-On Champion


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Master Black Belt


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Black Belts and Green Belts


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All Employees


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Three Emphasis Areas for Six Sigma


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Six Sigma 3 Critical Elements

Defining and using business objectives and metricsthatfocus our attention on performance and defects that are mostimportant to the customerand have the greatest potential

for impacting the bottom line

Dedicated

resources andfocusedinfrastructure,trained in theuse of the 6Sigma problemsolving and

processimprovementmethodology

SystematicApproach to

improvingperformanceand reducingdefects whichare importantto the customer(qualitative &statistical)


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How does Six Sigma fit into the IT World?

Integrate with the SDLC and PM Methodology

SDLC (Business Proposal, Requirements, Design,Development, Testing, Implementation)

PM (Initiation, Planning, Implementation, Control, Closure)

Integrate and rollout into the PMO Corporate widestrategy, methodologies, processes, and tools


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Process Improvement


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DMAIC Process Improvement Methodology


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DMAIC - simplified


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Six Sigma Approach


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DMAIC approach

Identify and state the practical problem

Validate the practical problem by collecting data

Convert the practical problem to a statistical one, definestatistical goal and identify potential statistical solution

Confirm and test the statistical solution

Convert the statistical solution to a practical solution


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Cause and Effect Diagram


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Step 5 - Add Detailed LevelsStep 6 - Analyze the Diagram


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Multiple Causes


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Root Cause


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Root Cause Analogy


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What is Lean Six Sigma ?


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Definition Value Adding


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Definition Non Value Adding


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Process Flow - Order to Delivery


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Terminology - CTQ


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Complaint


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Define Customer Requirements


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Six Sigma Companies in India


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Thank You !

Six Sigma Presentation Dec 28th

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