Public Document Pack - Meetings, agendas and minutes

MEETING: PUBLIC ENGAGEMENT AND CONSULTATION PANEL

DATE: Friday 17th March, 2017

TIME: 10.00 am

VENUE: Town Hall, Bootle with video conferencing at Southport Town Hall

DECISION MAKER: PUBLIC ENGAGEMENT AND CONSULTATION PANEL

Councillor LappinCouncillor JamiesonCouncillor McGuireCouncillor RobinsonDr. Mike HomfraySefton Young AdvisersMerseytravel Representative

COMMITTEE OFFICER: Jayne VincentConsultation, Engagement and Performance Officer

Telephone: 0151 934 3840Fax:E-mail: [email protected]

The Cabinet is responsible for making what are known as Key Decisions, which will be notified on the Forward Plan. Items marked with an * on the agenda involve Key DecisionsA key decision, as defined in the Council’s Constitution, is: -● any Executive decision that is not in the Annual Revenue Budget and

Capital Programme approved by the Council and which requires a gross budget expenditure, saving or virement of more than £100,000 or more than 2% of a Departmental budget, whichever is the greater

● any Executive decision where the outcome will have a significant impact on a significant number of people living or working in two or more Wards

If you have any special needs that may require arrangements to facilitate your attendance at this meeting, please contact the Committee Officer named above, who will endeavour to assist.

Public Document Pack

A G E N D AItems marked with an * involve key decisions

Item No.

Subject/Author(s) Wards Affected

1. Welcome and apologies

2. Declarations of InterestMembers are requested to give notice of any disclosable pecuniary interest, which is not already included in their Register of Members' Interests and the nature of that interest, relating to any item on the agenda in accordance with the Members Code of Conduct, before leaving the meeting room during the discussion on that particular item.

3. Minutes of the Consultation and Engagement Panel held on 26th January 2017 & 24th February 2017 (Extra Panel)

(Pages 5 - 16)

4. Matters Arising

5. Feedback and Evaluation Report - Proposed revised House in Multiple Occupation (HMO) licensing fee and duration

(Pages 17 - 24)

6. Proposal to undertake Public Engagement and Consultation Activity - Private Rented Sector Licencing (Presentation)

(Pages 25 - 76)

7. Proposal to undertake Public Engagement and Consultation Activity - Hightown and Freshfield Primary Care Medical Services Engagement

(Pages 77 - 96)

8. Proposal to undertake Public Engagement and Consultation Activity - Sefton Pharmacy Needs Assessment (Public Health)

(Pages 97 - 148)

9. Proposal to undertake Public Engagement and Consultation Activity - Transportation & Highway Infrastructure Services

(Pages 149 - 184)

10. Proposal to undertake Public Engagement and Consultation Activity -- M58 Junction 1 Improvements

(Pages 185 - 196)

11. Youth Participation Strategy - Update (Pages 197 - 214)

12. Any other Business

13. Date of next meeting - Friday 19th May 2017, 10.00 a.m., Bootle Town Hall with video conferencing at Southport Town Hall

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Sefton Consultation and Engagement Panel

Meeting held on Thursday 26th January 2017 Commencing at 10.00 a.m. at Bootle Town Hall

Present: Councillor Lappin (Chair) Councillor Robinson Councillor Jamieson Nigel Bellamy, VCF Sector Representative Graham Bayliss, Lay Member, CCG Peter Moore, Head of Service, Sefton MBC Jan McMahon, Head of Service, Sefton MBC Nicky Owen, Regeneration & Housing, Sefton MBC Sharon Howard, NHS England Michelle Anglesea, LD Information Officer, Sefton MBC Michelle Knox, Locality Services – Commissioned, Sefton MBC Stuart Jackson, Locality Services – Commissioned, Sefton MBC Robert Monks, Principal Environmental Health Officer, Sefton MBC Graham Lymbery, Investment Programmes and Infrastructure, Sefton

MBC Lesley Smith, Strategic Support, Sefton MBC Apologies: Councillor McGuire Jennifer Currie, Merseyside Police Wendy Kenyon, Merseyside Fire & Rescue Service Shannon Bryan, Young Advisor Representative Jayne Vincent, Consultation, Engagement & Performance Officer

Sefton MBC Wendy Anderson, Healthwatch Sefton Mike Homfray, Voluntary, Community & Faith Sector Representative Amy Irwin, Young Advisor Representative

Action

1. Welcome & Apologies

Councillor Lappin welcomed everybody to the meeting. Introductions were made.

2. Declarations of Interest

There were no declarations of Interest.

3. Minutes of Panel meeting held on 11th November 2016

The minutes were agreed as a true and accurate record of the meeting.

4. Matters Arising

Item 8 – Nicky Owen has looked in more detail on how to consult with young people and will work with Nigel Bellamy of Sefton CVS.

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Action

5. Feedback and Evaluation reports - Southport Town Centre Development Strategy

Bootle and Crosby has been presented to the Panel; the Southport document has now been published.

There has been a range of consultation, briefings, e-consult and consultation with stakeholders. There was a mixed response but broadly there is an agreement with the direction of travel.

Engaging with young people will be looked at; Nicky did contact colleges and young advisors but no feedback to date. If the project is taken forward, there will be further consultation, but not necessarily from the Council.

Questions/Comments:

Nigel Bellamy will email Nicky a contact for a group of young people who have been involved in a public health programme and who have been trained in consultation processes.

Cllr Lappin followed on that to engage with young people we need to make it interesting for them.

Jan McMahon raised about the Sefton 2030 vision and that there are new tools to assist with consultation and advised Nicky to contact either herself, Andy Hebdidge in Communications, or Jayne Vincent to access this.

Cllr Jamieson reminded the Panel of the useful engagement with schools, during the Sefton 2030 vision consultation.

Finally Cllr Lappin suggested that young people should be included in the development of the Borough of Sefton and that Nicky should link with Jan McMahon to arrange a group of young people from different areas to be involved in future developments.

Nigel Bellamy

Nicky Owen/ Jan McMahon/ Jayne Vincent

Nicky Owen/ Jan McMahon/

6. Feedback and Evaluation Reports – Maghull (Parkhaven Trust)

Sharon Howard attended the Panel on behalf of Alan Cummings. NHS England has been exploring an alternative location for Maghull (Parkhaven) GP practice since the practice has been served notice by the landlord to vacate the premises.

The practice has relocated to Maghull Health Centre. The only real concerns were around parking.

Questions:

Cllr Lappin thanked Sharon for feeding back today, and stated the intention in future is to send to each political secretary lead, links to consultations, to send to Members so they are politically fully informed.

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Action

7. Feedback and Evaluation reports – T&HI – Transport & Highways Management

Michelle Knox attended with Stuart Jackson to feed back on the consultation “Have your say on Transportation and Highway Infrastructure Services.” As well as E-Consult, there has been some publicity in the local press. A workshop was organised but this was not very well attended. Michelle also visited the Sefton Partnership for Older Citizens (SPOC), and from that there are useful contacts to use in the future. There has been promotional material in buildings and libraries, as well as using the Council’s Intranet, press releases and Twitter. A spike in the responses highlighted that using the press does improve the response rate. Michelle stated they hope to repeat the questionnaire on an annual basis.

58% of the respondents wanted to be kept in touch with, so a database (500+ contacts) has been set up, with mainly email contacts.

As with other consultations there is a need to improve engagement with younger people and Michelle will approach the Youth Cabinet and other sources previously suggested.

Questions/Comments:

Graham Bayliss queried whether the comments received from the questionnaires can be linked up to the postcodes across the borough, illustrating hot spots?

Michelle answered yes, and also the responses were not only from Sefton residents, but also visitors from outside of the borough i.e. St Helens, Warrington and Widnes.

Jan McMahon asked whether the 500+ contacts would only like to be contacted because of this consultation, or was the question more generic for future contact, because Jan is currently looking at a customer contact tool whereby people could be contacted and asked about wider information. Also the information collated is important to the Sefton 2030 vision and these need to be linked up, as we all need to start thinking ‘whole council’

Jan McMahon will have a conversation with Michelle/Stuart following the Panel meeting.

Both Cllr Jamieson and Nigel Bellamy agreed having a breakdown of postcodes with comments is important in working towards the One Council approach.

Graham Bayliss also asked about whether there has been known feedback from cyclists, or other groups. Michelle acknowledged this information has been captured.

Cllr Lappin agreed with Michelle that it would be good practice to return to Panel prior to each yearly consultation, as this will assist with any help required.

Jan McMahon/ Michelle Knox/ Stuart Jackson

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Action

8. Proposal to undertake Public Engagement and Consultation Activity – Public Space Protection Order on Dog Control (PSPO)

Rob Monks presented to Panel today the consultation plans being developed to consolidate the existing dog control order offence with the proposed additional new controls that are:

Dog walkers are to carry a bag or other means for cleaning up after their dog has fouled at all times.

Restrict the number of dogs that can be walked by a single individual on and off the lead.

Prohibit dogs from entering defined areas [excluding assistance dogs]

The requirement for dogs to be kept on a lead in defined areas.

Authorised officers to have the power to immediately request dogs are placed on a lead if acting in an aggressive or threatening manner or deemed to be disturbing others or wildlife.

The consultation period will be 8 weeks from 15th February 2017 to 11th April 2017. There has been a press release organised, together with Twitter feeds. There is a list of people to consult with – SPOC, the Visually Impaired (VI) Group, Sefton CVS - with a view to sending the proposal to as many minority groups as possible who will cascade the information to the groups they attend. Questions/Comments: Cllr Jamieson picked up on commercial dog walkers and if there is any form of a registration for such groups?

Rob informed the Panel that there is no formal registration, however that he managed to locate some through Google and sent the proposal via that channel.

All animal charities, breeding establishments and vets have been contacted so hopefully commercial walkers not already identified, will be via these other means.

Cllr Lappin suggested looking into how registration schemes work and look at how to institute this process within Sefton.

Jan McMahon offered the Communications team to produce a YouTube video with responsible dog owners to show how important this is to them.

Peter Moore asked about Q5 in the questionnaire “prohibiting a dog from entering open or enclosed playgrounds” Maybe this question should be split, particularly if a dog is off its lead.

Rob will take this on board.

Cllr Lappin pointed out in the future it will take a lot of work to relay the message to people, so Rob should work with the Communications Team to assist with this.

Rob Monks

Rob Monks

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Action

The panel approved the consultation and engagement plan and requested a feedback report in due course.

9. Proposal to undertake Public Engagement and Consultation Activity – Budget 2017/18 and Medium

Term Financial Plan 2018/19 – 2019/20 & Framework for Change

Jan McMahon presented an awareness report of the budget cycle. On 2nd March, for proposals approved by Council, where public consultation is required, full consultation and engagement plans will be brought to a future meeting of the Panel. The intention is for the Council and partners to adopt a New Realities approach working together to co-produce.

Questions/Comments: Cllr Lappin suggested holding a special meeting for this consultation.

Jan McMahon

10. Proposal to undertake Public Engagement and Consultation Activity – Sefton Coast Plan

Graham Lymbery presented to Panel the Sefton Coast Plan, which is a partnership document. There is a questionnaire that is in two parts; part 1 is about where people visit, why they visit and what do people do when they visit. The 2nd part is more formal, relating to the plan, and gives an opportunity for more detail. Once there is a final plan and Board approval has been given, there will be an Executive Summary with an easy read version of the plan.

Questions/Comments: Cllr Lappin directed Graham to the Sefton 2030 vision and linking in with this under the One Council model. Graham acknowledged this and agreed it is useful to plan using the key messages from the 2030 vision. Jan McMahon asked could question 8 of the questionnaire be split into bus and train, not as one public transport. Cllr Lappin followed on that Merseytravel have recently taken a large review of the bus service, so advised Graham it would be useful to link in to this for feedback, from a wider area of Merseyside perspective. The panel approved the consultation and engagement plan and requested a feedback report in due course.

Graham Lymbery

11. Development Report – Improving Information Forum Report

Michelle Anglesea presented to Panel - An “Improving Information Group” has been established and the first meeting, focused on how they can help to improve access to high quality information in the future. The 2nd meeting will be held on 15th February 2017 and this will identify key pieces of working benefits, i.e. the blue badge

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Action

scheme. In future the group will be able to provide advice to any department on a standard communication, done to an equal standard.

Questions/Comments: Cllr Lappin commented this was an excellent piece of work. Cllr Robinson enquired if there is a representative to sit on the Panel? Michelle confirmed the group have been asked to vote for a representative in a democratic way, and this will be followed up at the next meeting.

With reference to the venue for the group meetings, Cllr Robinson asked it the group will continue to meet in Formby Library. Michelle confirmed the group preferred the venue because of its convenience for parking and public transport routes and so will continue there as long as there is availability. Graham Bayliss asked if there were any young people in the group to which Michelle confirmed there were a mixture of ages across the spectrum. However, they are hoping to look for transitional children who will be using adult services a lot more.

12. Development Report – Sustainable Public Involvement Report

Peter Moore presented on behalf of Jayne Vincent. The Council and a number of partners have developed a Public Engagement and Consultation Framework which sets out how communities will be spoken with and listened to and involve them in the work carried out, and the decisions that are made. The Panel receive reports on both the planning of public consultation and engagement and feedback reports following the completion of the consultation. From the 44 proposals received during January to September 2016, most included consultation and engagement with the public not just about information, but beyond that. Panel may wish to consider the feedback on whether people wish to be kept involved in the future, moving towards a co-production approach and how better to involve experiences and build on these.

Questions/Comments: Cllr Lappin acknowledged this is a very good report and invited to develop continuity. Cllr Lappin has agreed to feed back to all Members.

13. Any other Business

Merseytravel – Future Panel to present completed report

Provisional Dates 2017/2018 Start time -10.00am – 19th May 2017 7th July 2017

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Action

22nd September 2017 17th November 2017 19th January 2018 16th March 2018

14. Date and Time of Next Meeting

Friday 17th March 2017, 10.00 a.m., Bootle Town Hall with video conferencing at Southport Town Hall

All to note

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Sefton Consultation and Engagement Panel

(Extra Panel Meeting)

held on Friday 24th February 2017 Commencing at 10.00 a.m. at Bootle Town Hall

Present: Councillor Lappin (in the Chair) Councillor Robinson Councillor McGuire Councillor Jamieson Peter Moore, Head of Commissioning Support & Business Intelligence Nigel Bellamy, VCF Sector Representative

Dr Mike Homfray, VCF Sector Representative Paul Rogers, Schools & Families, Sefton MBC Marie Stevenson, Schools & Families, Sefton MBC Tony Canavan, Merseyside Fire & Rescue Service Amy Irwin, Young Advisor Representative Anna Quickler, Young Advisor Representative Shannon Bryan, Young Advisor Representative Rebecca Bond, Strategic Support, Sefton MBC

Apologies: Mike McSorley, Head of Schools & Families Graham Bayliss, Lay Member CCG Wendy Kenyon, Merseyside Fire & Rescue Service Jayne Vincent, Consultation, Engagement & Performance Officer

Sefton MBC Lesley Smith, Strategic Support, Sefton MBC

Action

1. Welcome & Apologies

Councillor Lappin welcomed everybody to the meeting. Introductions were made.

2. Declarations of Interest

Dr Mike Homfray, VCF Sector Representative declared his

interest as a Governor at South Sefton College

3. Minutes of previous Panel meeting.

None. This is an “extra” Consultation & Engagement Panel meeting specifically to discuss the proposed South Sefton College merger with Hugh Baird College.

4. Matters Arising

There were no matters arising.

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Action

5. Proposal to undertake Public Engagement and Consultation Activity – South Sefton College Proposed Merger with Hugh Baird College

The consultation proposal is to discontinue South Sefton College from August 2017 and for Hugh Baird College to take over the South Sefton site and expand their provision to provide A-levels from September 2017. Paul Rogers stated no representative from Hugh Baird or South Sefton College could attend but a meeting was due to take place where he would share any views given by the group today. Paul provided background details of the proposed merger and the intention for Hugh Baird, KGV, Southport College and South Sefton College to merge to form a single Sefton College.

It was noted the merger presents challenges with regards to legislation because of one being set up as a general FE College and the other as a school the legislation does not provide a straight forward mechanism for a merger of this type; legally the only way of merging the institutions is for South Sefton to be discontinued. Consultation to close South Sefton will take place in 4 stages as noted in the report - stage 4 being Cabinet having the final decision to close or not.

Paul thanked Jayne Vincent who had guided him through the consultation process and for producing an easy read consultation document. (Copy circulated at meeting). Councillor McGuire had not received the easy read document; a copy was requested to be emailed to her.

Paul stated that the statutory school closure process means that students, parents, governors, and the surrounding community will be informed of the intention to merge the 2 colleges, and there will be a dedicated website for stakeholders to complete consultation forms and feedback will be brought to the Panel at a later date. It was noted alongside the statutory process Mike McSorley would be meeting Hugh Baird to discuss finances and how the council can support a smooth transition. Paul commented they would want to make the merger as successful as possible and understood there could be negative feedback, but would bring any comments back to the Panel. A number of comments were made with regards to the financial position however, Paul was unable to comment until the finance meeting with Hugh Baird had taken place.

Transport and accessibility - It was noted the location of the college and its transport links is an issue with regards to the college and contributes to poor attendance, although the college has a good reputation. In terms of the consultation; councillor Lappin suggested it should be made clear in the consultation document that if the merger does not take place the college would still close. Paul agreed accessibility had always been a concern

Paul Rogers

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Action

but would feedback through the consultation. The Panel approved the consultation & engagement plan and requested a feedback report in due course.

11. Date and Time of Next (Full) Meeting

Friday 17th March 2017, 10.00 a.m. Bootle Town Hall with video conferencing at Southport Town Hall.

Apologies where given by Councillor Lappin, Councillor Robinson

will Chair the meeting.

All to note

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Agenda Item 5

Sefton Public Engagement and Consultation Panel Date: 17th March 2017 Title: Feedback and Evaluation report – Proposed revised House in Multiple

occupation (HMO) licensing fee and duration Report of: Clare Taylor – Housing Standards Team Manager – 0151 934 2273

1. Purpose of the Report 1.1 To provide feedback on the consultation on the proposals to introduce a

revised HMO licence duration and fee structure. It is proposed to introduce 5 years licences rather than the current 3 year licences and to alter the fee structure to introduce a higher fee for larger HMOs (based on room numbers).

1.2 The Panel have agreed to appraise the Feedback and Evaluation

Reports in accordance with the standards of public engagement and consultation and will consider:-

How the activity was carried out;

the opinions of the people taking part on how they found the process;

The number of people who took part and the costs of the different methods of getting them involved;

How successful different methods were at getting the views of people who are not normally heard, for example, children, young people and people with disabilities;

How the results will be fed back to the public; and

How will the results influence policies and service plans. 2. The Consultation Process 2.1 The consultation mainly took the form of an online questionnaire. The

link to the questionnaire was emailed or mailed to all of the landlords who currently hold a licence (circa 100 landlords) and to relevant external agencies that we were to consult with.

Whilst inspecting licensed HMOs, our officers asked tenants for their opinions on the survey questions.

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A number of Neighbouring premises to HMOs were also approached, as advised by the Consultation & engagement panel, as to their views, but this only received one reply. Responses from tenants and neighbours were poor. The main reason for this sited was that the issues do not directly affect them.

Merseyside Fire & Rescue Service and the Housing Centre, Southport were emailed to complete the survey if they wished.

3. Summary of the Consultation Results

3.1 People who responded to the consultation on the proposals Figure 1

3.2 Do you think that revising the HMO Licence duration & fee structure is a

positive step forward? Figure 2

3.3 Do you feel that that issuing a licence every 3 years rather than annually

has had any detrimental impact on housing conditions or management?

65% 10%

5%

20%

HMO Licence holder

HMO owner/manager

Other Landlord

Member of the public

80%

5% 15%

yes

No

don't know

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Figure 3

3.4 Do you agree with the proposal to issue a HMO licence for 5 years? Figure 4

3.5 Do you agree with the new fee structure, which incorporates a higher fee

for larger HMOs? Figure 5

5%

90%

5%

Yes

No

Don't know

80%

10%

10%

Yes

No

Don't know

55%

20%

25%

Yes

No

Don't know

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3.6 Do you have any other suggestions for improving the HMO licence procedure for duration and fees?

If Sefton council really believe in raising the housing standards then use some of the fees for enforcement officers to prosecute rogue landlords who we all know are operating in the borough. Given the amount of prosecutions for non- compliant landlords in Sefton since HMO licensing was introduced clearly demonstrates that the LA have no interest in the quality of housing standards for PRS in the borough. (Response: The Council do actively seek to identify unlicensed HMOs and although prosecutions have been small in numbers, we have had some success and there are a number of prosecutions pending. It is felt that changing to a 5 year licence will free up the officer time to carry out more enforcement of the scheme)

Simplified Application form. The current form is confusing and some of the questions are irrelevant to the application. (Response: Unfortunately the content of the form is controlled somewhat by legislation. We have removed some questions where this has been possible.)

Be guided by HMO officers, they seem to know their stuff.

All HMO's should be licensed annually and landlords should foot the bill. (Response: Annual licensing was proved to be too difficult to administer. Although the cost of a licence is based on a 5 year licence, it does cover each year and is proportionate)

I would think that there are a lot of landlords not registered and it would be a better idea to catch up with those and have their money. (Response: The Council do actively seek to identify unlicensed HMOs and although prosecutions have been small in numbers, we have had some success and there are a number of prosecutions pending. It is felt that changing to a 5 year licence will free up the officer time to carry out more enforcement of the scheme)

As a neighbour to a HMO I have no opinions on the licensing or fee structure as they don't affect me. We have not had any problems with HMOs in this area.

Following the consultation, the majority of responses were in support of the Council’s proposals. Therefore the new fee structure and license duration will take effect from 1st April 2017.

4. Feedback 4.1 Officers have attended the Landlord forum on 23rd February 2017 and

fed back to Landlords who attended this event. (Some of which completed the questionnaire).

The results of the consultation will be available on the Council’s website.

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The new fee structure for Mandatory HMO licenses will be available on the Council website.

5. Recommendations

5.1 The Public Engagement and Consultation Panel are recommended to a) Note the contents of the report and feedback and evaluation forms b) Request that lead officers provide the Public Engagement and

Consultation Team with the results and reports so that they can be uploaded onto e-Consult.

c) Request that lead officer’s report to a future Panel meeting to update

the panel as to any additional changes that have occurred as a result of the consultation feedback.

.

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This form should be completed for all evaluation, public consultation and engagement projects undertaken in the Council. Details of the topics are entered on a database which forms the basis of the reporting mechanism to appropriate Cabinet Members. INSTRUCTIONS FOR USE Each box contains a form field for you to type in text or select an option by clicking it with your mouse. Some of the boxes show information to help you complete the field when you place the cursor on the “click here …” field. When you have completed the form, save it as a Word document.

Project Title: Proposed revised House in Multiple occupation (HMO) licensing fee and duration

Lead officer: Clare Taylor Contact no

0151 934 2273

Designation Housing Standards Team Manager

E-mail [email protected]

Which of the Council’s Priorities does your Consultation relate to (please tick)

The Economy

The Most Vulnerable

Health and Wellbeing

Reshaping the Council

Resilient Communities

The Environment

Which of the Health and Wellbeing Board’s Priorities does your Consultation relate to (please tick)

Ensure all children have a positive start in life

Support people early to prevent and treat avoidable illnesses and reduce inequalities in health

Support older people and those with long term conditions and disabilities to remain independent and in their own homes

Promote positive mental health and wellbeing

Public Engagement & Consultation Panel

PROJECT EVALUATION + 3M

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Seek to address the wider social, environmental and economic issues that contribute to poor health and wellbeing

Build capacity and resilience to empower and strengthen communities

Does this consultation relate to an item on the Forward Plan? If so which one?

No

Summary of the Consultation/Engagement Undertaken

The proposals were available to make comment on through a questionnaire on the Council’s website. All circa 100 current HMO Licence holders were emailed (or mailed) directly. Tenants and neighbours were asked for views during the consultation period when officers inspected licensed HMOs. Merseyside Fire & Rescue Service and the Southport Housing Centre were contacted directly for their views.

Please give details of other partners who were involved in this consultation/ engagement activity.

None

Methodology

The proposals were available to view on the Council’s website with the relevant questionnaire for the 12 week period. There were 17 responses via the website.

One landlord responded via paper questionnaire

One neighbour responded via paper questionnaire

One tenant responded via paper questionnaire

There were no comments from Merseyside Fire & rescue Service or Southport Housing Centre.

Did you engage the voluntary, community or faith sector?

Light for Life operate who operate the Southport Housing Centre & organise the landlord forum event.

What was the overall cost of the consultation/engagement? What was spent on what?

Minimal cost in officer time.

Is there anything you would do differently next time?

No

Have the results been fed back?

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Yes, the results have been fed back to Landlords at the Landlord Forum on 23rd February 2017. They will be put on the Council website to provide further feedback. All HMO licence holders will be made aware of the revised fee structure and licence duration.

How have you used the results of this consultation/engagement and what changes have you made?

The new 5 year licence will be introduced from 1st April 2017 and the new fee structure will be in place.

Any other information you would like to provide?

No

If you require any further information please contact either Jayne Vincent (0151 934 3840)

Signature of Project Lead: Clare Taylor Date:01.03.17 Manager Approval: Neil Davies Date: 01.03.17

Please return this form electronically to:- [email protected]

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mailto:[email protected]

Agenda Item 6

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Sefton Public Engagement and Consultation Panel Date: 17 March 2017 Title: Proposal to undertake Public Engagement and Consultation Activity –

Selective and Additional (HMO) Licensing Report of: Clare Taylor, Housing Standards Team Manager

1. Purpose of the Report 1.1 To receive information with regard to the consultation plans being

developed with regard to the Selective and Additional (HMO) Licensing Schemes

2. Background 2.1 The main purpose of the Public Engagement and Consultation Panel is

to coordinate and ensure the quality of public engagement and consultation, in accordance with the standards for engagement and consultation.

3. Selective and Additional (HMO) Licensing 3.1 Section 80 of the Housing Act 2004 gives powers to local authorities to

designate areas as subject to Selective Licensing provided that certain conditions are met. A Selective Licensing designation may be made if the area to which it relates satisfies one or more of the following conditions. The area is one experiencing:

low housing demand (or is likely to become such an area)

a significant and persistent problem caused by anti-social behaviour (ASB)

poor property conditions

high levels of migration

high level of deprivation

high levels of crime Section 80(9) on the Housing Act 2004 states that when considering designating an area the local housing authority must: (a) take reasonable steps to consult persons who are likely to be

affected by the designation (b) consider any representations made in accordance with the

consultation and not withdrawn.

The Selective Licensing area proposed is Bootle, which contains the highest rate of PRS properties across the Borough at 25.5%.

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A map of the proposed area of Bootle can be found at https://www.sefton.gov.uk/housing/private-housing/selective-licensing.aspx An estimated 2,800 licensable PRS properties are expected across this proposed designation. The Selective Licensing designation includes the following electoral wards Derby, Linacre and Litherland. The profile documents for these wards can be found at https://www.sefton.gov.uk/your-council/plans-policies/strategic-needs-assessment-(ssna)/ward-profiles.aspx

Additional (HMO) Licensing under section 56 of the Housing Act 2004 allows the Local Authority to extend the Mandatory HMO licensing scheme to include other types of HMO. A Local Authority must consider that a significant proportion of the HMOs of a defined description, in either a designated area or across the whole of the Borough are being managed insufficiently enough to give rise to one or more particular problems either for those occupying the property or for members of the public. Sefton proposes to include all properties within any prescribed definition of HMO across the proposed Additional (HMO) Licensing designation. Those HMOs that fall within the definition of section 257 of the Housing Act 2004, such as converted blocks of flats, are not subject to mandatory licensing, and local authorities that wish to license such properties need to follow the approval steps for Additional (HMO) Licensing. Sefton’s proposal for Additional (HMO) Licensing includes all properties defined under section 257. Before making an additional HMO licensing designation for a particular area, a Local Authority must:

(a) Consider that a significant proportion of the HMOs of that description

in the area are being managed sufficiently ineffectively as to give rise, or to be likely to give rise, to one or more particular problems either for those occupying the HMOs or for members of the public

(b) Have regard to any information regarding the extent to which any codes of practice approved under section 233 have been complied with by persons managing HMOs in the area

(c) Consider whether there are any other courses of action available to them (of whatever nature) that might provide an effective method of dealing with the problem or problems in question

(d) That making the designation will significantly assist them to deal with the problem or problems (whether or not they take any other course of action as well)

(e) Consult persons likely to be affected by the designation.

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https://www.sefton.gov.uk/housing/private-housing/selective-licensing.aspx

https://www.sefton.gov.uk/your-council/plans-policies/strategic-needs-assessment-(ssna)/ward-profiles.aspx

https://www.sefton.gov.uk/your-council/plans-policies/strategic-needs-assessment-(ssna)/ward-profiles.aspx

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The Additional (HMO) Licensing area proposed includes parts of Seaforth, Waterloo, Brighton-le-Sands and central Southport, which are areas that have above the national average of flats/maisonettes within the PRS and have a significant stock of larger style properties that in recent years have been prone to conversion, to either bedsits or self-contained flats. Maps of the proposed areas can be found at https://www.sefton.gov.uk/housing/private-housing/selective-licensing.aspx An estimated 200 licensable PRS properties are expected across this proposed designation. The Additional Licensing designations include the following electoral wards: Southport – Cambridge, Dukes and Kew Waterloo/Brighton-le-Sands/Seaforth – Blundellsands, Church and parts of Victoria Cabinet considered and approved a business case which justifies the introduction of these schemes against the legal criteria. A copy of the report and Decisions can be found at; http://smbc-modgov-01/ieDecisionDetails.aspx?ID=10179 Among the Decisions were the following: (2) approval be given to a 12 week public consultation on the proposals for the implementation of the schemes (3) the Head of Regeneration and Housing be granted delegated authority in consultation with the Cabinet Member - Communities and Housing, to: (i) procure and appoint consultants to undertake the required public consultation on the 3 proposed schemes,

Legal Consultation Requirement To implement Selective and Additional (HMO) licensing, Sefton Council is required to undertake a full consultation and as stated in the Housing Act 2004, this should include consultation of local residents, including tenants, landlords and where appropriate their managing agents and other members of the community who live or operate businesses or provide services within the proposed designation. It should also include local residents and those who operate businesses or provide services in the surrounding area outside the proposed designation that potentially could be affected. The consultation should be widely publicised using various channels of communication. The consultation should last for a minimum of 10 weeks. (Sefton have chosen to conduct the consultation over a 12 week period).

Following the completion of the consultation the results will be published and made available to the local community. This will be in the form of a

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http://smbc-modgov-01/ieDecisionDetails.aspx?ID=10179

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summary of the responses received and demonstrate how these have either been acted on or not, giving reasons.

The consultant is required to produce a consultation delivery plan, conduct a full consultation for both Selective and Additional (HMO) licensing and produce and deliver a final consultation feedback report for both Selective and Additional (HMO) licensing areas. The consultation exercise is to take place over a 12 week period commencing, no later than 1 April 2017.

As part of the requirements of the consultation exercise the external consultant, MEL Services will attend the Consultation and Engagement Panel, to present its consultation methodology prior to its implementation.

4. The Consultation 4.1 The consultation will be undertaken by M·E·L Research, an independent

consultancy that has been procured by Sefton Council.

1. Publicising the consultation

The consultation will be publicised prior to taking place and also during the consultation period to provide several opportunities for interested parties to be aware of it. This will include local newspapers, relevant social media, flyers, press releases and council websites for example, across the borough and in the neighbouring boroughs of Liverpool, West Lancashire, Knowsley, Wirral and potentially St Helens. Other channels such as magazine Advertisements (Your Move - Residential and Business), and the Housing Benefit Newsletter. We would look to advertise the consultation prior to its start date of 1 April 2017 and again at weeks 4, 8 and 11 during the consultation period, Local papers/websites where adverts/press releases are going to be issued will include:

Liverpool Echo

Champion

Southport Visitor

Southport Reporter Advertising the consultation via the Liverpool Echo, Champion and Visitor Group will help promote it sufficiently outside of the borough. We will also work with neighbouring boroughs to advertise in their relevant local press/websites/social media and through any of their own Forums or channels of communications with relevant stakeholder groups.

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All of the consultation materials, business case, appendices, will be available on the Council’s website (https://www.sefton.gov.uk/housing/private-housing/selective-licensing.aspx) and include the links to the relevant online surveys, feedback forms and contact details for M·E·L Research (should people wish to contact them directly). It is important that this consultation is as robust as possible, to avoid the prospect of the Council’s final proposals for Licensing in the borough being challenged on the basis of an inadequate consultation. 2. Consultation tools M·E·L Research will provide a combined briefing document and questionnaire (of up to 8 pages for postal/paper versions) to gauge levels of support for/against the licensing scheme options that are being considered by the Council, together with the proposed licence fees. Consultation documents will be available online and in hard copy with consideration being given for any literacy, language and cultural issues. The survey will collect information on the respondent, such as whether they are a resident inside or outside the borough and/or a private landlord, a business, PRS tenant, etc, along with other key demographic, socio-economic and protected characteristics (e.g. gender, age, ethnicity, tenure, etc). This and other protected characteristics information can then be used to inform the impact assessment. The questionnaire will allow for the different methodologies which include online, paper and telephone, with questions remaining the same to allow results to be compiled and compared across the different methods. The consultation document will provide detailed information around the licensing schemes and background information, the licensing proposals, fees and calculations, details around the consultation and the decision making process. 3. Consultation methodology There are a number of different methodologies that will be used to consult with parties that may be affected by or have views on the proposals. A Freephone telephone number, helpline and dedicated email address will be provided for anyone that wishes to provide feedback in an alternative way, wishes to complete a survey by telephone or has any questions or queries regarding the consultation. M E L will also provide a paper survey with a Freepost return address where requested and any in large print where necessary. This will ensure that the methodology is as inclusive as possible.

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a. Online survey for all interested parties to complete An online survey will be designed with a link hosted on the Council’s website, which will be promoted through advertisements, on all paper surveys (as an alternative means of completion) and within all other promotional literature. To promote the online survey even further, especially amongst the younger and ‘tech savvy’ population, a quick response (QR) barcode will be included which can be scanned by smartphones and tablet computers for a direct link to the survey. This can be printed on the paper surveys so that anyone who wants to take part online can do so. b. E-shots/mailings to landlords, agents, businesses and

community groups The online survey will primarily be the tool to encourage landlords, agents, businesses and other stakeholders to engage. Electronic mail is a quick and more accessible way to get to individuals directly and allows them to participate at a time and place of their choosing. We are currently working on pulling together known email addresses of landlords, agents, business, community groups (particularly those who support residents from a protected characteristics group) etc so that we can do an e-shot to engage with these groups and encourage them to take part in the consultation. c. Postal survey of selective licensing area To consult with tenants, residents, businesses and landlords who may live in the proposed selective licensing designation of Bootle, a postal survey will be sent to all households and businesses. The survey would be sent out to all 19,326 households and businesses within the area. We anticipate receiving a response rate of up to 10%, based on experience of similar consultations in other local authorities. Online survey link(s) and QR barcodes will also be provided to give an opportunity for online responses. This allows other household members to participate should they wish to (any obvious duplicate responses will be removed via quality assurance processes). M·E·L Research’s freephone helpline number will also be provided should completion over the phone be preferred or if recipients have any queries or questions All returns will be sent directly to M·E·L Research’s offices via the freepost envelope. d. Postal survey of Additional HMO licensing areas There are only around 200 properties across the 6 wards that may be licensed. We will look to mail properties and businesses on and around the roads that are being proposed for designation. A full postal survey as above will be sent to these properties/businesses.

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e. Wider residents survey (representative sample by ward) To gain a robust and representative sample of views from residents across the borough, a telephone survey will be undertaken across the whole of Sefton, representative by ward, age and gender (+/-3% confidence interval). This telephone survey will, therefore, include not only the wards that will be affected directly, but also those wards surrounding the areas proposed for selective and additional licensing, providing an opportunity for tenants, landlords, residents and local businesses in the area to participate. f. Hosting/ attending events/meetings to discuss consultation M·E·L Research will hold up to 8 events/meetings (of up to 2 hours) with landlords, private renters, residents, local businesses, Area Forums, professionals and partners and any other interested parties. Some may piggy back on existing forums such as the Landlord’s Information Forum. The purpose is to provide participants with background information on the reason(s) for introducing the schemes and gather feedback on the proposals. These will be a mixture of daytime and evening events, held within the local areas proposed for designation. There will be a cap on numbers to ensure that the meetings are manageable. Meeting invitations are included within the consultation questionnaire. Interested parties will be asked to contact M·E·L Research to book a place in advance, to enable management of numbers and catering for attendees. g. Wider stakeholder consultation Up to 20 interviews will be undertaken by telephone with wider stakeholders by M·E·L Research, to gather more in depth information around views and experiences. A final list is currently being drawn up but is likely to include the following:

Local resident groups

Landlords associations (such as the NLA and RLA)

Local letting agents

Local authority licensing officers in all of the neighbouring boroughs

Housing associations

Merseyside Police

Merseyside Fire and Rescue Service

Citizens Advice

Selected third sector/local organisations, who specialise in housing/PRS (such as Shelter and Crisis)

Any other interested party identified by the council

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Where M·E·L Research is unable to undertake an interview, the organisation would be sent an email requesting their participation in the consultation via the online survey, feedback form or to provide written feedback to M·E·L Research directly, to ensure all groups have an opportunity to participate in the consultation. M E L Research would contact the organisations/individuals requesting them to take part in the consultation (giving the background). A convenient time would be booked with them to undertake a telephone interview and the consultation documentation outlining the schemes would be sent to them to allow the responder time to consider the proposals. The email would also contain a link to the online survey if they felt that they would prefer to offer their views via the survey or feedback forms. h. Online consultation for neighbouring boroughs A separate online survey for interested parties in neighbouring boroughs will be developed and hosted on the Council’s website and we would look for these to be hosted on neighbouring borough council’s websites. (Liverpool, West Lancashire, Knowsley, Wirral and St Helens). Adverts/press releases will be sent to local press within these local authority areas where possible. Where councils may have email addresses for landlords, agents, businesses, tenants, residents and any other interested parties that may be affected by displacement into neighbouring boroughs, we will work with these councils to send out an email alerting them to the consultation and asking them to share their views, along with sharing with others they may know who would be interested in contributing Considerations given to inclusiveness for hard to reach/protected characteristics groups The methods and promotional channels being used will provide the opportunity for individuals from hard to reach and protected characteristics groups, to participate in the consultation. These include:

A borough wide telephone survey with a sample of 1,100 residents, gathering a representative sample of residents by ward, age and gender. Through this process, a proportion of respondents will inevitably be from protected characteristic groups. Questions will be included within the survey to capture these characteristics.

Information about the consultation and links to the survey will be sent directly to organisations support and work with individuals from hard to reach/protected characteristic groups. Organisations will be asked to promote the survey via social media/appropriate channels and forums, and forward the email to members/users.

Meetings/events will be held in community settings and anyone interested in attending an event can sign up to attend. Consultation may include attending planned events which may be held specifically for hard to reach/protected characteristic groups (such

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as the ‘Cakes of the World’ event planned in Southport) to encourage participation. This event is primarily focussed on integrating migrant residents into the community, therefore, a target group of likely HMO tenants.

By providing different methods for completing the survey and providing feedback, including online, paper/hard copy and telephone (including advertising M·E·L Research’s Freephone helpdesk telephone number), ensures that the survey will be inclusive.

M·E·L Research can support a number of community languages to help those, who wish to, take part in the consultation in their preferred language.

The survey will gather data around individuals who have taken part, those who have a protected characteristic, to monitor levels of participation. It will allow us to promote the consultation to specific groups if it is felt that they are not represented and/or have not had an opportunity to participate.

Once the consultation has been completed the results will be published and made available to the local community on Sefton Council’s website.

Implications for Service

There are no implications to services due to an external consultancy

undertaking the consultation, as approved by Cabinet.

5. Legal Department Comments 5.1 Sefton’s Legal Department has considered the consultation plans

contained in this report and has no comments to make. 5. Recommendations 5.1 The Public Engagement and Consultation Panel is recommended to: a) Appraise the public engagement and consultation plan for the

Selective and Additional (HMO) licensing consultation b) Request that the officers return to the Panel to provide details of

their feedback and evaluation resulting from the above consultation.

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This form should be completed for all public consultation and engagement projects undertaken by the Council. Further advice and assistance can be found in the Consultation & Engagement toolkit which can be downloaded from www.yourseftonyoursay.co.uk. INSTRUCTIONS FOR USE Each box contains a form field for you to type in text or select an option by clicking it with your mouse. Some of the boxes show information to help you complete the field when you place the cursor on the “click here …” field. When you have completed the form, save it as a Word document.

Project Title: Selective and Additional (HMO) Licensing Consultation

Is your project linked to:

A new service - please attach a new Equalitiess Impact Assessment

Lead officer: Clare Taylor Contact no

0151 934 2273

Designation Housing Standards Team Manager



The Economy

The Most Vulnerable




The Environment







PROJECT PROPOSAL

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Private Rented Sector Housing Licensing Schemes – 1 November 2016 – 28 February 2017

Other partners involved (please state if internal or external to the Council)

External consultant – MEL Services

(Planned) start date (Planned) end date: What is the allocated budget?

01/04/17 24/06/17 £51,000

Background/Rationale

To implement Selective and Additional (HMO) licensing, Sefton Council is required to undertake a full consultation and as stated in the Housing Act 2004 this should include consultation of local residents, including tenants, landlords and where appropriate their managing agents and other members of the community who live or operate businesses or provide services within the proposed designation. It should also include local residents and those who operate businesses or provide services in the surrounding area outside the proposed designation that potentially could be affected. The consultation should be widely publicised using various channels of communication. The consultation should last for a minimum of 10 weeks. (Sefton have chosen to conduct the consultation over a 12 week period). To provide an impartial consultation Sefton intends has commissioned an external consultant to undertake the consultation process.

Aims & Objectives

The consultation activity and associated responses will be considered and will inform officer recommendations to Members before making a final decision as to whether to proceed with Selective and Additional (HMO) Licensing. A report will then be submitted to Cabinet in September 2017 for Member consideration and decision. If Cabinet agree the proposed designations for the purpose of Selective and Additional (HMO) Licensing, the Selective Licensing and Additional (HMO) Licensing designations would become operative on 1 January 2018 with both schemes lasting for a period of five years. If Cabinet decide not to designate the area, Sefton could continue solely with the current reactive enforcement regime, linked with the more assertive promotion of voluntary Accreditation.

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Target Audience

Landlords and Landlord Associations

All Residents and Residents Associations

Private Rented Tenants

Letting agents / Estate agents

Housing Associations

Citizens Advice

Sefton CVS

Elected Members

Local Businesses

Merseyside Police

Merseyside Fire and Rescue Service

Chamber of Commerce

Hard to reach residents

Neighbouring Local Authorities

It should also include local residents and those who operate businesses or provide services in the surrounding area outside the proposed designation that potentially could be affected

Sample size & demographics It is proposed to undertake a census approach to the proposed Selective Licensing area of Bootle, due to the anticipated numbers of 2,800 privately rented properties that will require a licence under the scheme. Therefore the survey would be sent out to all 19,326 household and businesses within the area. It is not proposed to carry out the same census approach in the 2 proposed Additional Licensing areas as there are only around 200 properties in these areas that will require a licence. It is felt that the combination of a borough-wide residents survey, which will provide a representative sample of views from each of the affected wards and the wider on-line survey that will be advertised across the borough should be sufficient to provide a range of views from respondents within the proposed areas. The borough wide resident’s survey is a telephone survey, representative by ward, age and gender, to gain a robust sample of views from across the borough. 1,100 telephone surveys will be carried out. This is based on the profiles of the wards and the number required to obtain robust representative results.

Methodology

Information about the consultation and how to get involved will be widely promoted, giving everyone who is likely to be affected by the proposals an opportunity to participate in the consultation, methods of media to promote include but are not limited to:

We will supply a press release to local media

Sefton Council website and social media

We will contact landlords, letting and management agents who operate in and around the proposed area, inviting them to complete a questionnaire

We will provide residents and business or services within the proposed area of Selective Licensing and surrounding area information on the proposed scheme and

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how to access the consultation process, through means including direct posting with a freepost reply envelope

The consultation will be promoted through meetings run by the external consultant for residents, tenants, landlords/agents to allow people to come along and discuss the licensing proposals. It will also give an opportunity for landlords to talk about the requirements that will be placed on them by the scheme, if it is approved.

Telephone surveys will be undertaken across the designated areas with stakeholders

Consultation may include attending planned events which may be held specifically for hard to reach/protected characteristic groups (such as the ‘Cakes of the World’ event planned in Southport) to encourage participation. This event is primarily focussed on integrating migrant residents into the community, therefore, a target group of likely HMO tenants.

We will engage directly with neighbouring Local Authorities, including an opportunity for local businesses and residents to take part is a specific neighbouring authority survey.

Communications Plan

See Attached Communication Plan

Key Message Audience Method

Potential barriers to involvement and action to overcome barriers

We feel that the detailed Methodology provided by MEL Research highlights and addresses potential barriers.

How will you protect the confidentiality of participants?

MEL Research is a fully accredited Market Research Society Company Partner. They deliver projects in accordance with the MRS Code of Conduct. They adhere strictly to the Principles of the Data protection Act and are registered with the ICO as a Data Controller. This means that when they undertake this type of work they are obliged to fully explain the purposes for which the data will be used and by whom, as well as provide assurances of confidentiality and anonymity to participants (unless they provide explicit consent to have their personal information(including postcode) divulge to third parties such as the Council)

How and when do you intend to report or publish the findings?

Following the completion of the consultation the results will be published and made

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available to the local community. This will be in the form of a summary of the responses received and demonstrate how these have either been acted on or not, giving reasons. The results of the consultation will be reported in a published report to Cabinet which will inform them of the results of the consultation.

Level and type of patient/public engagement (place a tick in all that apply)

Tick Level Description

Informing Giving people information about something (a limited opportunity for them to be involved)

Consulting Getting people’s views to help you develop/change your services/plans

Deciding together

Making decisions using patients’ and public’s views

Acting together Local people will be involved in making decisions and reviewing your plans/services

Supporting local initiatives

Local people will have the opportunity to lead, develop and deliver activities independently

Does your project include:

Yes/No If No please explain

Questionnaire (Please attach . The Panel will not be able to consider your proposal if it is not available in advance for them to consider)

Yes .

Other materials (i.e. promotional materials)

Yes

A stakeholder map (a tool to help you identify your target audience – included in toolkit)

Yes Whole of Borough to be consulted. Maps of proposed licensing areas can be found at:


Reference to existing data or information that has already been completed (i.e. recent consultation/ research where results can be used to inform your consultation)

yes Business Case for Selective & Additional (HMO) Licensing which can be found at:


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M E L Research will provide a full presentation to the Consultation and Engagement Panel, 17th March on their communication plan

If you require further information please contact either Jayne Vincent on 0151 934 3840

Signature of Project Lead: Clare Taylor Date: 03.03.17 Manager Approval: Date:


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Equality Impact Assessment: Selective & Additional (HMO) Licensing Consultation

1.0 Introduction 1.1 The Equality Act 2010 outlines how public bodies must have due regard to:

1. Eliminate discrimination, harassment, victimisation and any other conduct that is prohibited by or under this act

2. Advance equality of opportunity between persons who share a relevant protected characteristic and persons who do not share it

3. Foster good relations between persons who share a relevant protected characteristic and persons who do not share it.

2.0 Protected Characteristics 2.1 Equality Act 2010 is clear that there are particular characteristics that are intrinsic to an individual against which it would be easy to discriminate. Section 149 (the Public Sector Equality Duty) lists the characteristics known as ‘protected characteristics’ against which we have to test for discrimination. These characteristics are gender, race/ethnicity, religion and belief, sexual orientation, age, gender reassignment, pregnancy and maternity and disability.

2.2 Our new Housing Strategy (2016-20) seeks to; “Continue to make Sefton a great place to live, by ensuring that people can access high quality housing appropriate for their needs”. The aim of the licensing schemes is to lead to an improvement of management and property conditions across the designated areas and members of Sefton’s Housing Standards Team will be available to offer advice and support to both landlord and tenant.

2.3 As part of the development of the proposed Licensing schemes we would wish to obtain the views of stakeholders including members of the local community and not discriminate against any group with protected characteristics. 3.0 Identifying Impacts across protected characteristics

Protected characteristic

Recommendations/mitigating actions

Gender

The consultation process will be accessible to all and will not be discriminatory against any identified group. Mitigating actions: A borough-wide resident survey across Sefton using a telephone approach, representative by ward, age and gender will gain a robust sample. Monitor responses against census data for Sefton to identify if

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views are underrepresented

Age

The licensing schemes will potentially affect all age groups. However it is anticipated that younger people will be less likely to participate in this type of consultation exercise. Mitigating actions: A borough-wide resident survey across Sefton using a telephone approach, representative by ward, age and gender will gain a robust sample. Monitor responses against census data for Sefton to identify if views are underrepresented.

Disability

The licensing schemes will potentially affect people with disabilities Mitigating actions: Ensure venues for focus groups are accessible to all Utilise different formats to gain views, focus groups, online surveys, paper surveys. Surveys to be available in alternative formats when required. Differentiation of materials such as easy to read versions for people with a learning disability, targeting learning disability groups through organisations such as People First. Monitor responses against census data for Sefton to identify if views are underrepresented.

Race/Ethnicity

Awareness is needed of any language barriers to accessing the survey and information Mitigating actions: Surveys to be available in alternative formats when required using language and translation services if required. Telephone surveys can be undertaken with a variety of languages available. Utilise CVS forums to ensure engagement across different ethnic groups. Monitor responses against census data for Sefton to identify if views are underrepresented.

Religion or belief

Religion or beliefs will be respected without discrimination in future service provision and during consultation and engagement

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activity. Mitigating actions: Although there are religious festivals during the consultation period there is plenty of time for people to get involved outside these festival periods. Utilise CVS forums and other community groups to ensure engagement. Monitor responses against census data for Sefton to identify if views are underrepresented

Sexual Orientation

The consultation process will be accessible to all and will not be discriminatory against any identified group. Mitigating actions: Monitor responses against census data for Sefton to identify if views are underrepresented Utilise CVS forums and other community groups to ensure engagement.

Gender Reassignment


Pregnancy and maternity


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Private Rented Sector Licensing Consultation in Sefton

Background

N5 Sefton Council is committed to making the borough a safe and attractive place to live in and as part of the Sefton 2030 vision there is a significant ambition to improve and attract investment to improve the prosperity of Sefton. Between 2001 and 2011, Sefton’s private rented sector has increased by 64%. The Council recognises the crucial role the private rented housing sector plays in creating a strong and sustainable housing market and in meeting the housing needs of many households. However, the short-term nature of some tenancies brings challenges especially when those properties are not well managed. Increased Anti-Social Behaviour (ASB) and poor property condition are a growing concern. The 2013 Sefton house condition survey found that 24% of privately rented properties failed to meet the decent homes standard, compared to 16% of all private housing in the borough. N6 Sefton Council is proposing to introduce both Selective and Additional Licensing schemes for privately rented properties across selected areas of the Borough. The aims of the proposals are to lead to an improvement of management and property conditions in the private rented sector across those areas.

Consultation on the impact of the options

Sefton Council is required to consult with anyone who may be affected by the schemes and are inviting views from the wider public and neighbouring areas. As a thank you for participating, you will be entered into a prize draw to win one of three prizes of Marks & Spencer’s gift vouchers. The 1st prize is £100 in vouchers, 2nd prize of £50 in vouchers and a 3rd prize of £25 in vouchers. The Council are consulting on two options (full details of the matters being considered and the evidence behind the proposals are detailed in a consultation document which can be found here: click here). The options being considered are:

Option 1: Introduce ‘selective licensing’ Landlords of all privately rented properties in the Bootle area would need to apply for a licence from the Council. They will need to meet minimum tenancy and property standards and this will help protect landlords, tenants and residents.

Option 2: Introduce ‘additional (HMO) licensing’ in parts of Waterloo, Brighton-Le-Sands/Seaforth and central Southport Landlords of any house in multiple occupation (HMO) in these specific areas would need to apply for a licence from the Council. This would help the Council ensure the properties are managed properly.

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If you have any queries, please email the council on [email protected] or Karen Etheridge, Research Manager at M·E·L Research on Freephone 0800 073 0348 or [email protected].

About you

Q1 Which of the following best describes you?

Business owner in a neighbouring borough

Resident in a neighbouring borough

Private landlord in a neighbouring borough

Letting/Managing agent in a neighbouring borough

Other (please specify below)

_________________________________________________________________________________________

__________________

Q2 Which of the following best describes where you are based?

Liverpool

West Lancashire

Knowsley

Wirral

St Helens

Other

Other, please state below

_________________________________________________________________________________________

__________________

Scheme proposals

Local authorities can choose to require private landlords or their agents to obtain a licence before they can rent out their properties. This gives the Council the ability to offer support to landlords as well as identifying who and where landlords are, and powers to improve management and property standards. This can be done via 'selective' or 'additional HMO' licensing.

The Council is committed to improving the private rented sector and believes that by introducing licensing schemes, it would lead to an improvement of management and property conditions across the designated areas and aims to:

· Improve the quality of homes in the private rented sector · Reduce Anti-Social Behaviour (ASB) and crime · Improve the image of Sefton and make areas more desirable to live in · Increase property values · Ensure shorter void periods · Provide support to landlords to help tackle ASB · Protect vulnerable people who may currently be living in poorly maintained properties

The Council is therefore considering the following options:

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Scheme proposals: Option 1

Introduce ‘selective licensing’ for private rented properties in the Bootle area This option would involve introducing a licensing scheme in Bootle, which has been chosen based on evidence. All private sector landlords renting a property in the area would require a licence and have to meet the necessary criteria in order to hold a licence. This would allow the Council to take action where there is non-compliance with licence conditions

Q3 What impact, if any, do you feel implementing a selective licensing scheme for private rented properties in Bootle would have on you if it were introduced?

A positive impact

No impact

A negative impact

Don't know / not sure

Q4 Are there any other comments you would like to add?

_________________________________________________________________________________________

_________________________________________________________________________________________

_____________

Scheme proposals: Option 2

Introduce ‘additional licensing’ for HMO properties in parts of Waterloo, Brighton-Le-Sands / Seaforth and central Southport This would require all private sector landlords to hold a licence for each house in multiple occupation (HMO), and they would have to meet the necessary criteria in order to hold a licence. This would provide safe homes for tenants to live in and allow the council to take action where there is non-compliance with licence conditions.

Q5 What impact, if any, do you feel implementing additional (HMO) licensing schemes in Sefton would have on you if they were introduced?

A positive impact

No impact

A negative impact



_________________________________________________________________________________________

_________________________________________________________________________________________

_____________

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Other suggestions and comments

Keep things as they are The Council could keep things as they are and not implement any of the above schemes, meaning the existing services in place would remain as they are.

Q7 What impact, if any, do you feel the proposal to keep things as they are would have on you?

A positive impact

No impact

A negative impact



_________________________________________________________________________________________

_________________________________________________________________________________________

_________________________________________________________________________________________

________________________________________________________

Q9 Please provide any additional comments you wish to make about this consultation below. We are particularly keen to hear any other ideas you may have to address any issues experienced with private rented properties in Sefton.

_________________________________________________________________________________________

_________________________________________________________________________________________

_________________________________________________________________________________________

_________________________________________________________________________________________

_________________________________________________________________________________________

_________________________________________________________________________________________

_____

About you

This last section asks you some questions about yourself so we can fully understand different people's views and experiences.

Q10 How old are you?

18-24

25-34

35-44

45-54

55-64

65 and over

Prefer not to say

Q11 What is your current working status?

Employed (full or part time)

Self-employed

Out of work

Looking after the home or family

Unable to work/long term sick

Retired

Full time student

Other

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Q12 Are you....

Male

Female

Q13 Is your gender identity the same as the gender you were assigned at birth?

Yes

No

Prefer not to say

Q14 As a woman, are you.......?

Pregnant

On maternity leave

Returning from maternity leave

Prefer not to say

Not applicable

Q15 What is your marital status?

Married

Civil Partnership

Divorced

Single

Widowed

Other

Q16 Which of the following best describes your sexual orientation?

Bisexual

Gay/Lesbian

Heterosexual/Straight

Q17 What is your ethnic background?

White: English/ Welsh/ Scottish/ Northern Irish/ British

Asian: Bangladeshi

White: Irish Asian: Chinese

White: Gypsy or Irish Traveller Asian: Other

White: Other Black: African

Mixed: White and Black Caribbean Black: Caribbean

Mixed: White and Black African Black: Other

Mixed: White and Asian Other: Arab

Mixed: Other Other: Other ethnic background

Asian: Indian Prefer not to say

Asian: Pakistani

Q18 What is your religion or belief?

Buddhist

Christian

Hindu

Jewish

Muslim

Sikh

Other

No religion

Page 49

Agenda Item 6

Disability The Equality Act 2010 defines a disabled person as a person who has a disability. A person has a disability if he or she has a physical or mental impairment which has a substantial and long term adverse effect on (his or her) ability to carry out normal day to day activities.

Q1 Do you consider yourself to be a disabled person?

Yes

No

Q2 If yes, is your disability related to any of the following: (Please tick all that apply)

Learning Disability (e.g. dyslexia, dyspraxia)

Long term illness/health condition (e.g. asthma, diabetes, epilepsy, Multiple Sclerosis)

Sensory Impairment (e.g. Blind, Deaf, Glaucoma, hearing impairment, visual impairment)

Mental Health Condition (e.g. anorexia, depression, schizophrenia)

Physical Impairment (e.g. amputation, wheelchair user, manual dexterity issues)

Cognitive Impairment (e.g. Autism, Aspergers Syndrome, head injury)

Other (Please specify if you wish)

__________________________________________________________________________________________

_________________

Thank you

If you would like Sefton Council to keep you informed about this consultation, please provide your contact details below. All personal information you provide will be held in accordance with

provisions of the Data Protection Act 1998 and only used for administration of this consultation. It will not be disclosed to any third party.

Name: ___________________________________________

Address: ___________________________________________________________________________

___________________________________________________________________________

___________

Postcode: _________________________

Phone number(s): ___________________________________________

Email address: ___________________________________________

If you would like to be included in the free prize draw, please tick below. Yes, please include me in the prize draw.

If you have any queries, please email the Council on [email protected] or Karen Etheridge, Research Manager at M·E·L Research on Freephone 0800 073 0348 or [email protected].

PLEASE CLICK THE 'SUBMIT' BUTTON BELOW

Page 50

Agenda Item 6

N1


N2 We want to hear your views about proposed licensing schemes to improve private rented sector housing in Sefton. As a thank you for participating, you will be entered into a prize draw to win one of three prizes of Marks & Spencer’s gift vouchers. The 1st prize is £100 in vouchers, 2nd prize of £50 in vouchers and a 3rd prize of £25 in vouchers. N3 If you have any queries, please email the council at [email protected] or Karen Etheridge, Research Manager at M·E·L Research on Freephone 0800 073 0348 or [email protected].

Background

N5 Sefton Council is committed to making the borough a safe and attractive place to live in and as part of the Sefton 2030 vision there is a significant ambition to improve and attract investment to improve the prosperity of Sefton. Between 2001 and 2011, Sefton’s private rented sector has increased by 64%. The Council recognises the crucial role the private rented housing sector plays in creating a strong and sustainable housing market and in meeting the housing needs of many households. However, the short-term nature of some tenancies brings challenges especially when those properties are not well managed. Increased Anti-Social Behaviour (ASB) and poor property condition are a growing concern. The 2013 Sefton house condition survey found that 24% of privately rented properties failed to meet the decent homes standard, compared to 16% of all private housing in the borough. N6 Sefton Council is proposing to introduce both Selective and Additional Licensing schemes for privately rented properties across selected areas of the Borough. The aims of the proposals are to lead to an improvement of management and property conditions in the private rented sector across those areas. N7 Consultation on the options The council are consulting on two options (full details of the matters being considered and the evidence behind the proposals are detailed in a consultation document which can be found here: click here). The options being considered are: Option 1: Introduce ‘selective licensing’ in the Bootle area Landlords of all privately rented properties in the Bootle area would need to apply for a licence from the Council. They will need to meet minimum management and property standards and these will help protect landlords, tenants and residents. Option 2: Introduce ‘additional licensing’ in parts of Waterloo, Brighton-Le-Sands/Seaforth and central Southport Landlords of any house in multiple occupation (HMO) in these specific areas would need to apply for a licence from the Council. This would help the Council ensure the properties are managed properly. N10

Please give us your views.

Page 51

Agenda Item 6

1 About you

Q1 Which of the following best describes you? (Please tick all that apply) A resident of Sefton A landlord with a property (or number of properties) in Sefton A landlord with properties in neighbouring boroughs. An agent managing properties in Sefton Other (Please specify below) _______________________________________________________________________________________

____________________ Q2 For Residents: How long have you lived in Sefton? Less than 6 months 6-12 months 1-2 years 3-5 years 6-10 years More than 10 years Not applicable Q3 Which area of Sefton do you live in? (Please write in your postcode/ your area below)

This will help us see where responses are coming from inside the borough. Postcodes will only be used for mapping and analysis purposes and will not be linked to any personal data.

______________________________________________________________________________________________________________________________________________________________________________

Q4 [For Landlords] Which area(s) of Sefton do you have/manage properties in? (Please write in your

postcode(s) or area(s) below). This will help us see where rented/managed properties are. Postcodes will only be used for mapping and analysis purposes and will not be linked to any personal data).

__________________________________________________________________________________________________________________________________________________________________________

Q5 [For Landlords] How long have you been a landlord or management agent in Sefton? Less than 6 months 6-12 months 1-2 years 3-5 years 6-10 years More than 10 years Q6 [For Residents] Which of these best describes your housing tenure? Owned outright Buying on mortgage Rented from Housing Association / Trust Rented from private landlord Living with family or friends Owner and occupier renting out a spare room Homeless Temporary accommodation Other (Please specify below)

Page 52

Agenda Item 6

Scheme proposals

N13

Local authorities can choose to require private landlords or their agents to obtain a licence before they can rent out their properties. This gives the Council the ability to offer support to landlords as well as identifying who and where landlords are, and powers to improve management and property standards. This can be done via 'selective' or 'additional HMO' licensing. The Council is committed to improving the private rented sector and believes that by introducing licensing schemes, it would lead to an improvement of management and property conditions across the designated areas and aims to: • Improve the quality of homes in the private rented sector, and make them more attractive to tenants • Reduce Anti-Social Behaviour (ASB) and crime • Improve the image of Sefton and make areas more desirable to live in • Increase property values • Ensure shorter void (empty) periods • Provide support to landlords to help tackle ASB • Protect vulnerable people who may currently be living in poorly maintained properties The Council is therefore considering the following options: Scheme proposals: Option 1

N21

Introduce ‘selective licensing’ for private rented properties in the Bootle area This option would involve introducing a licensing scheme in Bootle which has been chosen based on evidence. All private sector landlords renting a property in the area would require a licence and have to meet the necessary criteria in order to hold a licence. This would allow the Council to take action where there is non-compliance with licence conditions. Q7 To what extent would you support the proposal to implement a selective licensing scheme in Bootle? Fully support Partially support Do not support Don't know / not sure Q8 What impact, if any, do you feel implementing a selective licensing scheme would have on you if it were

introduced? A positive impact No impact A negative impact Don't know / not sure

Q9 Are there any other comments you would like to add? (Please specify below) _______________________________________________________________________________________

________________________________________________________________________________________________________

Scheme proposals: Option 2 N23

Introduce ‘additional licensing’ for HMO properties in parts of Waterloo, Brighton-Le-Sands / Seaforth and central Southport This would require all private sector landlords to hold a license for each house in multiple occupation (HMO) and they would have to meet the necessary criteria in order to hold a licence. This would provide safe homes for tenants to live in and allow the Council to take action where there is non-compliance with licence conditions.

Page 53

Agenda Item 6

Q10 To what extent would you support the proposal to implement additional (HMO) licensing schemes? Fully support Partially support

Do not support Don't know / not sure

Q11 What impact, if any, do you feel implementing additional (HMO) licensing schemes would have on you if

they were introduced? A positive impact No impact A negative impact Q12

Don't know / not sure Are there any other areas in Sefton that you feel would benefit from an additional HMO licensing scheme? (Please specify below) ______________________________________________________________________________________________________________________________________________________________________


_______________________________________________________________________________________


Keep things as they are The Council could keep things as they are and not implement any of the above schemes, meaning the existing services in place would remain as they are. Q14 To what extent would you support the proposal to keep things as they are? Fully support Partially support Do not support Don't know / not sure Q15 What impact, if any, do you feel the proposal to keep things as they are would have on you? A positive impact No impact A negative impact Don't know / not sure Q16 Are there any other comments you would like to add? (Please specify below) _______________________________________________________________________________________

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Q17 Please provide any additional comments you wish to make about this consultation below. We are

particularly keen to hear any other ideas you may have to address any issues experienced with private rented properties. (Please specify below)

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Page 54

Agenda Item 6

Licensing scheme

If licensing were to be introduced, in order to cover the Council’s costs of administering the schemes, the Council would need to charge landlords a fee to apply for a licence that would last up to five years. If licensing is implemented, it becomes a mandatory requirement within the Borough, and as the licence fee would then be a mandatory cost to landlords it will be subject to relevant tax relief, which will further lower the actual cost to landlords (and any cost which landlords might pass on to tenants). 1. Selective licensing fee The current proposed fee for selective licensing is £695 to cover up to 5 years. This equates to £139 per year or £2.67 per week with additional unit costs for larger properties, details can be found in Appendix x This is based on an approximation that there are around 2,800 properties that may fall under this type of scheme. An incentive of £75 is proposed to be given for ‘early bird’ applications (during first 3 months of the scheme introduction). An incentive of £150 is proposed to be given for those who are accredited with the Sefton Property Accreditation Scheme or a national landlord body such as the National Landlords Association (NLA) or Residential Landlords Association (RLA). Only one incentive can be awarded per application. Q18 To what extent do you feel that a fee of £695 (equivalent to £139 per year or £2.67 per week) for up to five

years is a reasonable figure if a selective licensing scheme were to be introduced? Totally reasonable Fairly reasonable Fairly unreasonable Totally unreasonable Don’t know / not sure Q19 What are the reasons for your answer? (Please specify below) _______________________________________________________________________________________

________________________________________________________________________________________________________

2. Additional (HMO) licensing fee The current proposed fee for additional licensing is £850 to cover up to 5 years. The costs are higher for this scheme as there are a smaller number of properties that need to cover the costs for running the scheme. This equates to £170 per year or £3.27 per week with additional unit costs for larger properties, details can be found in Appendix x. This is based on an approximation that there are around 200 properties that may fall under this type of scheme. An incentive of £50 is proposed to be given for ‘early bird’ applications (during first 3 months of the scheme introduction). An incentive of £150 is proposed to be given for those who are accredited with the Sefton Property Accreditation Scheme or a national landlord body such as the National Landlords Association (NLA) or Residential Landlords Association (RLA). Only one incentive can be awarded per application. Q20 To what extent do you feel that a fee of £850 (equivalent to £170 per year or £3.27 per week) for up to five

years is a reasonable figure if an additional (HMO) licensing scheme were to be introduced? Totally reasonable Fairly reasonable Fairly unreasonable Totally unreasonable Don’t know / not sure Q21 What are the reasons for your answer? (Please specify below) _______________________________________________________________________________________

________________________________________________________________________________________________________

Page 55

Agenda Item 6

N35

Your experiences in Sefton (Instruction for postal survey only) Please answer questions in this section if you live in Sefton

Q22 Thinking about privately rented properties you know of in the areas proposed for licensing, have you

been affected by or witnessed anti-social behaviour (such as noise, crime, litter etc) relating to these properties? (Please tick all that apply)

Yes, affected by Yes, witnessed No Don't know Unaware of private rented properties in my area Q23 Still thinking about privately rented properties you know of, do you think they are maintained to a good

standard? Yes No Don't know Q24 Thinking about the private landlords or their agents you know of in your area, to what extent would you

say they act responsibly in letting, managing and maintaining their properties? All private landlords/agents act responsibly Most private landlords/agents act responsibly Some private landlords/agents act responsibly None or very few private landlords/agents act responsibly Don't know Unaware of private landlords or their agents in my area N33

Landlords experiences of renting properties in Sefton (Instruction for postal survey only) Please answer questions in this section if you a landlord in Sefton

Q25 Are you a member of the Sefton Property Accreditation Scheme, National Landlords Association,

Residential Landlords Association or any other recognised landlord body? (Please tick all that apply) Yes (Sefton Property Accreditation Scheme) Yes (National Landlords Association) Yes (Residential Landlords Association) Yes (Please specify below) No _______________________________________________________________________________________

____________________ Q26 Do you have any property that is subject to selective or additional licensing in other local authority

areas? (Please tick all that apply) Yes - Selective Licensing Yes - Additional Licensing No Q27 In the last 12 months have you encountered any of the following problems with your property? (Please

tick all that apply) Difficulty finding new tenants Difficulty obtaining reference for new tenants Tenants causing anti-social behaviour (such as noise, litter or putting rubbish out on the wrong day) Problems in neighbouring properties affecting your property/tenants Problems evicting tenants Poor property conditions

Page 56

Agenda Item 6

Q28 On a scale of 1 to 10, where 1 is not at all a problem and 10 is a major problem, to what extent do you believe the following are problems in the areas of Sefton where licensing is proposed?

(Please tick only one per row) 1: Not

a problem at all

2 3 4 5 6 7 8 9 10: Major proble

m

Low demand for housing (difficulty letting) High turnover (tenants not staying long) Anti-social behaviour - noise Anti-social behaviour - litter Anti-social behaviour - putting rubbish out

on the wrong day, inadequate storage

Poor property conditions Empty properties Poor perception of private landlords or

properties

Supply of property to rent Poor perception of tenants

Q29 In your experience, have you had any of the following problems with your tenants? (Please tick all that

apply) Rent arrears Damage to your property Noise Not keeping the property in good condition Rubbish / Litter issues Complaints from neighbours Other (Please specify below) _______________________________________________________________________________________

____________________ Q30 If any licensing scheme were to be implemented, then landlords would need to comply with the

conditions of the licence. Have you read these licence conditions, as shown in appendix 6 on the council’s website? Click here to see appendix x

Yes No Q31 Please use the box below to provide any comments on the conditions of the licence: (Please specify

below) _______________________________________________________________________________________

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Page 57

Agenda Item 6

N36

Private Rented Tenant questions (Instruction for postal survey only) Please answer questions in this section if you privately rent a property in

Sefton Q32 How satisfied or dissatisfied have you been with the following in the last 12 months? (Please tick only

one per row) Very

satisfied Fairly

satisfied Neither Fairly

dissatisfied Very

dissatisfied

The overall quality of your home

The overall repairs and maintenance of your home

The management of your home by your landlord or letting agent

The cleanliness of the communal area inside the property (if applicable)

The cleanliness of shared kitchen, toilet, bathroom (if applicable)

The maintenance of outside area

Q33 To what extent has any of the following been an issue for you as a tenant in the last 12 months? (Please

tick only one per row) Major issue Minor issue Not an issue Not applicable Poor management of properties Inadequate heating system Damp or mould Inadequate fire safety Disrepair Overcrowding Harassment from other tenants Harassment from landlord Noise or disturbance from

another tenant/neighbour

Vermin or pests Rubbish or litter ASB from other tenants Drug use or dealing Other crime Other (Please specify below)

_______________________________________________________________________________________

Page 58

Agenda Item 6

N26

About you

N27


Q34 How old are you? 18-24 25-34 35-44 45-54 55-64 65 and over Prefer not to say Q35 What is your current working status? Employed (full or part time) Self-employed Out of work Looking after the home or family Unable to work/long term sick Retired Full time student Other Q36 Are you.... Male Female Q37 Is your gender identity the same as the gender you were assigned at birth? Yes No Prefer not to say Q38 As a woman, are you.......? Pregnant On maternity leave Returning from maternity leave Prefer not to say Not applicable Q39 What is your marital status? Married Civil Partnership Divorced Single Widowed Other Prefer not to say Q40 Which of the following best describes your sexual orientation? Bisexual Gay/Lesbian Heterosexual/Straight Prefer not to say Page 59

Agenda Item 6

Q41 What is your ethnic background? White: English/ Welsh/ Scottish/ Northern Irish/

British Asian: Bangladeshi

White: Irish Asian: Chinese White: Gypsy or Irish Traveller Asian: Other White: Other Black: African Mixed: White and Black Caribbean Black: Caribbean Mixed: White and Black African Black: Other Mixed: White and Asian Other: Arab Mixed: Other Other: Other ethnic background Asian: Indian Prefer not to say Asian: Pakistani Q42 What is your religion or belief? Buddhist Christian Hindu Jewish Muslim Sikh Other No religion Prefer not to say Disability The Equality Act 2010 defines a disabled person as a person who has a disability. A person has a disability if he or she has a physical or mental impairment which has a substantial and long term adverse effect on (his or her) ability to carry out normal day to day activities. Q43 Do you consider yourself to be a disabled person? Yes No Q44 If yes, is your disability related to any of the following: (Please tick all that apply) Learning Disability (e.g. dyslexia, dyspraxia) Long term illness/health condition (e.g. asthma, diabetes, epilepsy, Multiple Sclerosis) Sensory Impairment (e.g. Blind, Deaf, Glaucoma, hearing impairment, visual impairment) Mental Health Condition (e.g. anorexia, depression, schizophrenia) Physical Impairment (e.g. amputation, wheelchair user, manual dexterity issues) Cognitive Impairment (e.g. Autism, Aspergers Syndrome, head injury) Other (Please specify if you wish) _______________________________________________________________________________________

____________________ Thank you If you would like the Council to keep you informed about this consultation, please provide your contact details below. All personal information you provide will be held in accordance with provisions of the Data Protection Act 1998 and only used for administration and quality control for this consultation. It will not be disclosed to any third party. Name: ___________________________________________ Address: __________________________________________________________________________

________________________________________________________________________ Postcode: _________________________ Phone

number(s): ___________________________________________

Email address: ___________________________________________ Page 60

Agenda Item 6

If you would like to be included in the free prize draw, please tick below.

Yes, please include me in the prize draw. Public meetings about the consultation M·E·L Research will be running a number of public meetings in the Sefton area during the consultation to provide more information on the licensing options being considered and to gather more in depth views from interested parties. Please tick here if you would like to be kept informed about dates for meetings: Please indicate your preference for when you would like to attend a meeting (please tick all that apply)

Weekday daytime Weekday evening Weekend

Please provide your name and contact details below (email address / telephone number) if you have not already done so above, so that we can contact you about potential dates and venues: Name: ________________________________________________________________ Email:________________________________________________________________ Tel: __________________________________________________________________

If you have any queries, please email the council on [email protected] or Karen Etheridge, Research

Manager at M·E·L Research on Freephone 0800 073 0348 or [email protected].


Page 61

Agenda Item 6


N1


N2 We want to hear your views about proposed licensing schemes to improve private rented sector housing in Sefton. As a thank you for participating, you will be entered into a prize draw to win one of three prizes of Marks & Spencer’s gift vouchers. The 1st prize is £100 in vouchers, 2nd prize of £50 in vouchers and a 3rd prize of £25 in vouchers. N3 If you have any queries, please email the council at [email protected] or Karen Etheridge, Research Manager at M·E·L Research on Freephone 0800 073 0348 or [email protected].

Background

N5 Sefton Council is committed to making the borough a safe and attractive place to live in and as part of the Sefton 2030 vision there is a significant ambition to improve and attract investment to improve the prosperity of Sefton. Between 2001 and 2011, Sefton’s private rented sector has increased by 64%. The Council recognises the crucial role the private rented housing sector plays in creating a strong and sustainable housing market and in meeting the housing needs of many households. However, the short-term nature of some tenancies brings challenges especially when those properties are not well managed. Increased Anti-Social Behaviour (ASB) and poor property condition are a growing concern. The 2013 Sefton house condition survey found that 24% of privately rented properties failed to meet the decent homes standard, compared to 16% of all private housing in the borough. N6 Sefton Council is proposing to introduce both Selective and Additional Licensing schemes for privately rented properties across selected areas of the Borough. The aims of the proposals are to lead to an improvement of management and property conditions in the private rented sector across those areas. N7 Consultation on the options The council are consulting on two options (full details of the matters being considered and the evidence behind the proposals are detailed in a consultation document which can be found here: click here). The options being considered are: Option 1: Introduce ‘selective licensing’ in the Bootle area Landlords of all privately rented properties in the Bootle area would need to apply for a licence from the Council. They will need to meet minimum management and property standards and these will help protect landlords, tenants and residents. Option 2: Introduce ‘additional licensing’ in parts of Waterloo, Brighton-Le-Sands/Seaforth and central Southport Landlords of any house in multiple occupation (HMO) in these specific areas would need to apply for a licence from the Council. This would help the Council ensure the properties are managed properly. N10

Please give us your views.

Page 63

Agenda Item 6

1 About you

Q1 Which of the following best describes you? (Please tick all that apply) A resident of Sefton A landlord with a property (or number of properties) in Sefton A landlord with properties in neighbouring boroughs. An agent managing properties in Sefton Other (Please specify below) _______________________________________________________________________________________

____________________ Q2 For Residents: How long have you lived in Sefton? Less than 6 months 6-12 months 1-2 years 3-5 years 6-10 years More than 10 years Not applicable Q3 Which area of Sefton do you live in? (Please write in your postcode/ your area below)

This will help us see where responses are coming from inside the borough. Postcodes will only be used for mapping and analysis purposes and will not be linked to any personal data.

______________________________________________________________________________________________________________________________________________________________________________

Q4 [For Landlords] Which area(s) of Sefton do you have/manage properties in? (Please write in your

postcode(s) or area(s) below). This will help us see where rented/managed properties are. Postcodes will only be used for mapping and analysis purposes and will not be linked to any personal data).

__________________________________________________________________________________________________________________________________________________________________________

Q5 [For Landlords] How long have you been a landlord or management agent in Sefton? Less than 6 months 6-12 months 1-2 years 3-5 years 6-10 years More than 10 years Q6 [For Residents] Which of these best describes your housing tenure? Owned outright Buying on mortgage Rented from Housing Association / Trust Rented from private landlord Living with family or friends Owner and occupier renting out a spare room Homeless Temporary accommodation Other (Please specify below)

Page 64

Agenda Item 6

Scheme proposals

N13

Local authorities can choose to require private landlords or their agents to obtain a licence before they can rent out their properties. This gives the Council the ability to offer support to landlords as well as identifying who and where landlords are, and powers to improve management and property standards. This can be done via 'selective' or 'additional HMO' licensing. The Council is committed to improving the private rented sector and believes that by introducing licensing schemes, it would lead to an improvement of management and property conditions across the designated areas and aims to: • Improve the quality of homes in the private rented sector, and make them more attractive to tenants • Reduce Anti-Social Behaviour (ASB) and crime • Improve the image of Sefton and make areas more desirable to live in • Increase property values • Ensure shorter void (empty) periods • Provide support to landlords to help tackle ASB • Protect vulnerable people who may currently be living in poorly maintained properties The Council is therefore considering the following options: Scheme proposals: Option 1

N21

Introduce ‘selective licensing’ for private rented properties in the Bootle area This option would involve introducing a licensing scheme in Bootle which has been chosen based on evidence. All private sector landlords renting a property in the area would require a licence and have to meet the necessary criteria in order to hold a licence. This would allow the Council to take action where there is non-compliance with licence conditions. Q7 To what extent would you support the proposal to implement a selective licensing scheme in Bootle? Fully support Partially support Do not support Don't know / not sure Q8 What impact, if any, do you feel implementing a selective licensing scheme would have on you if it were

introduced? A positive impact No impact A negative impact Don't know / not sure


________________________________________________________________________________________________________

Scheme proposals: Option 2 N23

Introduce ‘additional licensing’ for HMO properties in parts of Waterloo, Brighton-Le-Sands / Seaforth and central Southport This would require all private sector landlords to hold a license for each house in multiple occupation (HMO) and they would have to meet the necessary criteria in order to hold a licence. This would provide safe homes for tenants to live in and allow the Council to take action where there is non-compliance with licence conditions.

Page 65

Agenda Item 6

Q10 To what extent would you support the proposal to implement additional (HMO) licensing schemes? Fully support Partially support

Do not support Don't know / not sure

Q11 What impact, if any, do you feel implementing additional (HMO) licensing schemes would have on you if

they were introduced? A positive impact No impact A negative impact Q12

Don't know / not sure Are there any other areas in Sefton that you feel would benefit from an additional HMO licensing scheme? (Please specify below) ______________________________________________________________________________________________________________________________________________________________________


_______________________________________________________________________________________


Keep things as they are The Council could keep things as they are and not implement any of the above schemes, meaning the existing services in place would remain as they are. Q14 To what extent would you support the proposal to keep things as they are? Fully support Partially support Do not support Don't know / not sure Q15 What impact, if any, do you feel the proposal to keep things as they are would have on you? A positive impact No impact A negative impact Don't know / not sure Q16 Are there any other comments you would like to add? (Please specify below) _______________________________________________________________________________________

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Q17 Please provide any additional comments you wish to make about this consultation below. We are

particularly keen to hear any other ideas you may have to address any issues experienced with private rented properties. (Please specify below)

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Page 66

Agenda Item 6

Licensing scheme

If licensing were to be introduced, in order to cover the Council’s costs of administering the schemes, the Council would need to charge landlords a fee to apply for a licence that would last up to five years. If licensing is implemented, it becomes a mandatory requirement within the Borough, and as the licence fee would then be a mandatory cost to landlords it will be subject to relevant tax relief, which will further lower the actual cost to landlords (and any cost which landlords might pass on to tenants). 1. Selective licensing fee The current proposed fee for selective licensing is £695 to cover up to 5 years. This equates to £139 per year or £2.67 per week with additional unit costs for larger properties, details can be found in Appendix x This is based on an approximation that there are around 2,800 properties that may fall under this type of scheme. An incentive of £75 is proposed to be given for ‘early bird’ applications (during first 3 months of the scheme introduction). An incentive of £150 is proposed to be given for those who are accredited with the Sefton Property Accreditation Scheme or a national landlord body such as the National Landlords Association (NLA) or Residential Landlords Association (RLA). Only one incentive can be awarded per application. Q18 To what extent do you feel that a fee of £695 (equivalent to £139 per year or £2.67 per week) for up to five

years is a reasonable figure if a selective licensing scheme were to be introduced? Totally reasonable Fairly reasonable Fairly unreasonable Totally unreasonable Don’t know / not sure Q19 What are the reasons for your answer? (Please specify below) _______________________________________________________________________________________

________________________________________________________________________________________________________

2. Additional (HMO) licensing fee The current proposed fee for additional licensing is £850 to cover up to 5 years. The costs are higher for this scheme as there are a smaller number of properties that need to cover the costs for running the scheme. This equates to £170 per year or £3.27 per week with additional unit costs for larger properties, details can be found in Appendix x. This is based on an approximation that there are around 200 properties that may fall under this type of scheme. An incentive of £50 is proposed to be given for ‘early bird’ applications (during first 3 months of the scheme introduction). An incentive of £150 is proposed to be given for those who are accredited with the Sefton Property Accreditation Scheme or a national landlord body such as the National Landlords Association (NLA) or Residential Landlords Association (RLA). Only one incentive can be awarded per application. Q20 To what extent do you feel that a fee of £850 (equivalent to £170 per year or £3.27 per week) for up to five

years is a reasonable figure if an additional (HMO) licensing scheme were to be introduced? Totally reasonable Fairly reasonable Fairly unreasonable Totally unreasonable Don’t know / not sure Q21 What are the reasons for your answer? (Please specify below) _______________________________________________________________________________________

________________________________________________________________________________________________________

Page 67

Agenda Item 6

N35

Your experiences in Sefton (Instruction for postal survey only) Please answer questions in this section if you live in Sefton

Q22 Thinking about privately rented properties you know of in the areas proposed for licensing, have you

been affected by or witnessed anti-social behaviour (such as noise, crime, litter etc) relating to these properties? (Please tick all that apply)

Yes, affected by Yes, witnessed No Don't know Unaware of private rented properties in my area Q23 Still thinking about privately rented properties you know of, do you think they are maintained to a good

standard? Yes No Don't know Q24 Thinking about the private landlords or their agents you know of in your area, to what extent would you

say they act responsibly in letting, managing and maintaining their properties? All private landlords/agents act responsibly Most private landlords/agents act responsibly Some private landlords/agents act responsibly None or very few private landlords/agents act responsibly Don't know Unaware of private landlords or their agents in my area N33

Landlords experiences of renting properties in Sefton (Instruction for postal survey only) Please answer questions in this section if you a landlord in Sefton

Q25 Are you a member of the Sefton Property Accreditation Scheme, National Landlords Association,

Residential Landlords Association or any other recognised landlord body? (Please tick all that apply) Yes (Sefton Property Accreditation Scheme) Yes (National Landlords Association) Yes (Residential Landlords Association) Yes (Please specify below) No _______________________________________________________________________________________

____________________ Q26 Do you have any property that is subject to selective or additional licensing in other local authority

areas? (Please tick all that apply) Yes - Selective Licensing Yes - Additional Licensing No Q27 In the last 12 months have you encountered any of the following problems with your property? (Please

tick all that apply) Difficulty finding new tenants Difficulty obtaining reference for new tenants Tenants causing anti-social behaviour (such as noise, litter or putting rubbish out on the wrong day) Problems in neighbouring properties affecting your property/tenants Problems evicting tenants Poor property conditions

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Q28 On a scale of 1 to 10, where 1 is not at all a problem and 10 is a major problem, to what extent do you believe the following are problems in the areas of Sefton where licensing is proposed?

(Please tick only one per row) 1: Not

a problem at all

2 3 4 5 6 7 8 9 10: Major proble

m

Low demand for housing (difficulty letting) High turnover (tenants not staying long) Anti-social behaviour - noise Anti-social behaviour - litter Anti-social behaviour - putting rubbish out

on the wrong day, inadequate storage

Poor property conditions Empty properties Poor perception of private landlords or

properties

Supply of property to rent Poor perception of tenants

Q29 In your experience, have you had any of the following problems with your tenants? (Please tick all that

apply) Rent arrears Damage to your property Noise Not keeping the property in good condition Rubbish / Litter issues Complaints from neighbours Other (Please specify below) _______________________________________________________________________________________

____________________ Q30 If any licensing scheme were to be implemented, then landlords would need to comply with the

conditions of the licence. Have you read these licence conditions, as shown in appendix 6 on the council’s website? Click here to see appendix x

Yes No Q31 Please use the box below to provide any comments on the conditions of the licence: (Please specify

below) _______________________________________________________________________________________

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

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N36

Private Rented Tenant questions (Instruction for postal survey only) Please answer questions in this section if you privately rent a property in

Sefton Q32 How satisfied or dissatisfied have you been with the following in the last 12 months? (Please tick only

one per row) Very

satisfied Fairly

satisfied Neither Fairly

dissatisfied Very

dissatisfied

The overall quality of your home

The overall repairs and maintenance of your home

The management of your home by your landlord or letting agent

The cleanliness of the communal area inside the property (if applicable)

The cleanliness of shared kitchen, toilet, bathroom (if applicable)

The maintenance of outside area

Q33 To what extent has any of the following been an issue for you as a tenant in the last 12 months? (Please

tick only one per row) Major issue Minor issue Not an issue Not applicable Poor management of properties Inadequate heating system Damp or mould Inadequate fire safety Disrepair Overcrowding Harassment from other tenants Harassment from landlord Noise or disturbance from

another tenant/neighbour

Vermin or pests Rubbish or litter ASB from other tenants Drug use or dealing Other crime Other (Please specify below)

_______________________________________________________________________________________

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N26

About you

N27


Q34 How old are you? 18-24 25-34 35-44 45-54 55-64 65 and over Prefer not to say Q35 What is your current working status? Employed (full or part time) Self-employed Out of work Looking after the home or family Unable to work/long term sick Retired Full time student Other Q36 Are you.... Male Female Q37 Is your gender identity the same as the gender you were assigned at birth? Yes No Prefer not to say Q38 As a woman, are you.......? Pregnant On maternity leave Returning from maternity leave Prefer not to say Not applicable Q39 What is your marital status? Married Civil Partnership Divorced Single Widowed Other Prefer not to say Q40 Which of the following best describes your sexual orientation? Bisexual Gay/Lesbian Heterosexual/Straight Prefer not to say Page 71

Agenda Item 6

Q41 What is your ethnic background? White: English/ Welsh/ Scottish/ Northern Irish/

British Asian: Bangladeshi

White: Irish Asian: Chinese White: Gypsy or Irish Traveller Asian: Other White: Other Black: African Mixed: White and Black Caribbean Black: Caribbean Mixed: White and Black African Black: Other Mixed: White and Asian Other: Arab Mixed: Other Other: Other ethnic background Asian: Indian Prefer not to say Asian: Pakistani Q42 What is your religion or belief? Buddhist Christian Hindu Jewish Muslim Sikh Other No religion Prefer not to say Disability The Equality Act 2010 defines a disabled person as a person who has a disability. A person has a disability if he or she has a physical or mental impairment which has a substantial and long term adverse effect on (his or her) ability to carry out normal day to day activities. Q43 Do you consider yourself to be a disabled person? Yes No Q44 If yes, is your disability related to any of the following: (Please tick all that apply) Learning Disability (e.g. dyslexia, dyspraxia) Long term illness/health condition (e.g. asthma, diabetes, epilepsy, Multiple Sclerosis) Sensory Impairment (e.g. Blind, Deaf, Glaucoma, hearing impairment, visual impairment) Mental Health Condition (e.g. anorexia, depression, schizophrenia) Physical Impairment (e.g. amputation, wheelchair user, manual dexterity issues) Cognitive Impairment (e.g. Autism, Aspergers Syndrome, head injury) Other (Please specify if you wish) _______________________________________________________________________________________

____________________ Thank you If you would like the Council to keep you informed about this consultation, please provide your contact details below. All personal information you provide will be held in accordance with provisions of the Data Protection Act 1998 and only used for administration and quality control for this consultation. It will not be disclosed to any third party. Name: ___________________________________________ Address: __________________________________________________________________________

________________________________________________________________________ Postcode: _________________________ Phone

number(s): ___________________________________________

Email address: ___________________________________________ Page 72

Agenda Item 6

If you would like to be included in the free prize draw, please tick below.

Yes, please include me in the prize draw. Public meetings about the consultation M·E·L Research will be running a number of public meetings in the Sefton area during the consultation to provide more information on the licensing options being considered and to gather more in depth views from interested parties. Please tick here if you would like to be kept informed about dates for meetings: Please indicate your preference for when you would like to attend a meeting (please tick all that apply)

Weekday daytime Weekday evening Weekend

Please provide your name and contact details below (email address / telephone number) if you have not already done so above, so that we can contact you about potential dates and venues: Name: ________________________________________________________________ Email:________________________________________________________________ Tel: __________________________________________________________________

If you have any queries, please email the council on [email protected] or Karen Etheridge, Research

Manager at M·E·L Research on Freephone 0800 073 0348 or [email protected].


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Audience Message(s) Media/vehicle Frequency Timing Responsibility Feedback mechanism

Press release in local papersCouncil websiteCouncil social media

Relevant magazines/partner orgsPress release in local papersCouncil websiteCouncil social media Relevant magazines/partner orgsPress release in local papersCouncil website

Council social media

Relevant magazines/partner orgsPress release in local papersCouncil websiteCouncil social media Relevant magazines/partner orgs

Consultation around licensing - inviting views from

those living in Bootle

Postal survey with covering letter/info

about the consultationConsultation week 1 w/c 3rd April 2017 M·E·L Research Postal survey, including online link and telephone number

Licensing consultation - further information and

invitation to provide feedbackLocal meetings/presentations

Up to 8 over 12 week

consultation period1st April - 17th June M·E·L Research Paper copies of survey, online link and feedback forms


those living in streets affected by licensing

Postal survey with covering letter/info

about the consultationConsultation week 1 w/c 3rd April 2017 M·E·L Research Postal survey, including online link and telephone number

Licensing consultation - further information and




Email Consultation week 1 1st April 2017 M·E·L ResearchLink to council website page hosting consultation

documents/links to surveys

Email reminders2 follow up reminders to non-

respondentsfrom 15th April 2017 M·E·L Research

Link to council website page hosting consultation

documents/links to surveysLicensing consultation - further information and




Email Consultation week 1 1st April 2017 M·E·L ResearchLink to council website page hosting consultation


Email reminders2 follow up reminders to non-

respondentsfrom 15th April 2017 M·E·L Research


documents/links to surveysLicensing consultation - further information and




Pre-notification of licensing consultation taking place

between April-June 2017Email 1 week prior to consultation w/c 27/04 M·E·L Research



Consultation around licensing - gathering feedback on

views and experiences in Sefton/licensingTelephone interviews

Indepth interviews with

selected 20 key stakeholders3rd April-5th May 2017 M·E·L Research In depth interview

Press release in local papers

Council website

Council social media Email (where possible) to

landlords/agents/tenants, where lists

are held

Press release in local papers

Council website

Council social media

Email (where possible) to

landlords/agents/tenants, where lists

are held

1 week prior to consultation

Consultation week 11





w/c 27th March 2017

w/c 5th June 2017

Sefton Council

Sefton Council

Tenants, residents, landlords and businesses

in/around Additional licensing areas

Tenants, residents, landlords and businesses

in Bootle


landlords living in Sefton

Pre-notification of licensing consultation taking place

between April-June 2017

TBA Sefton Council/M·E·L Research

Notification of licensing consultation taking place in

Sefton and inviting views (until mid June 17)

Residents and businesses in Neighbouring

boroughs

Stakeholders

Businesses/community groups in Sefton


landlords living in SeftonLandlords/agents in Sefton

Consultation week 1

Consultation week 8 w/c 22nd May 2017

w/c 27th March 2017

General public (inc all relevant parties to be

informed)

TBA Sefton Council/M·E·L ResearchLink to council website page hosting consultation


Consultation week 8

Consultation week 4 w/c 1st May 2017

w/c 22nd May 2017

Sefton Council

Sefton Council







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6


Agenda Item 7

Sefton Public Engagement and Consultation Panel Date: 17 March 2017 Title: Hightown and Freshfield Primary Care Medical Services

Engagement Report of: Alan Cummings, Senior Contract Manager, NHS England North

(Cheshire & Merseyside)

1. Purpose of the Report 1.1 To receive information about the engagement plans being developed

with regard to the Hightown and Freshfield primary care medical services.

2. Background 2.1 The main purpose of the Public Engagement and Consultation Panel

is to coordinate and ensure the quality of public engagement and consultation, in accordance with the standards for engagement and consultation.

3. Hightown and Freshfield Primary Care Medical Services Engagement

3.1 NHS England North (Cheshire & Merseyside) directly commissions

primary care medical services for the Sefton population. Since March 2016, interim providers have been delivering services at nine Sefton GP practices.

3.2 In Autumn 2016, working jointly with NHS South Sefton Clinical

Commissioning Group and NHS Southport & Formby Clinical Commissioning Group, we carried out a review and options exercise looking at the longer term future of the nine GP practices. We identified different solutions for these practices and recently went out to procurement to seek new providers for seven of them.

3.3 In the case of the remaining two practices - Hightown Village Surgery

and Freshfield Surgery – it was decided to carry out an engagement exercise with registered patients and wider stakeholders in order to better understand the needs of the communities in those areas. This exercise will help us to consider how best to secure high quality and sustainable primary care medical services for patients and we will use the information we receive to develop options for the future (that we will consult on if appropriate).

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3.4 To ensure continuity of service for patients while we deliver our

engagement plan, NHS England has extended the contracts to the current interim providers at Hightown Village Surgery and Freshfield Surgery until 31 December 2017.

4. The Consultation 4.1 Details can be found in the accompanying engagement plan. 5. Legal Department Comments 5.1 Sefton’s Legal Department has considered the plans contained in this

report. This is not a formal consultation process at this stage and does not

require consideration by the Sefton Legal Department. 6. Recommendations 6.1 The Public Engagement and Consultation Panel is recommended to:

a) Appraise the patient and public engagement plan for the Hightown and Freshfield primary care medical services.

b) Request that the officers return to the Panel to provide details of

their feedback and evaluation resulting from the above engagement process.

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Project Title: Hightown and Freshfield Primary Care Medical Services Engagement



Lead officer: Alan Cummings Contact no

0113 825 2882

Designation Senior Contract Manager E-mail [email protected]


The Economy

The Most Vulnerable




The Environment







PROJECT PROPOSAL

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Internal:

Sefton Health Overview and Scrutiny Committee

Councillors – ward councillors/Cabinet Member for Health & Wellbeing

Chief Executive of Sefton Council

Sefton Council Public Engagement & Consultation Panel

External:

NHS England North (Cheshire and Merseyside)

NHS South Sefton Clinical Commissioning Group

NHS Southport & Formby Clinical Commissioning Group

Sefton Healthwatch

Sefton Local Medical Committee

Hightown Village Surgery and Freshfield Surgery Patient Participation Groups


01/11/16 01/09/17 Click here to enter text.


NHS England, as commissioner of primary care medical services, is planning to engage with patients from Hightown Village Surgery and Freshfield Surgery - and their wider communities - to consider how best to secure high quality and sustainable primary care medical services for patients in those areas. Hightown Village Surgery Hightown Village Surgery is in the Crosby locality. It is one GP practice with a registered list of 1974 patients as at January 2017. At present, Ashurst Limited has an interim, time limited contract to provide primary care medical services for its patient list until 31 December 2017. Services are provided by a number of GPs, all of whom work part time.

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Freshfield Surgery Freshfield Surgery is situated in the Formby locality. It is one GP Practice with a registered list of 2654 patients as at January 2017. At present, Chapel Lane Surgery has an interim, time limited contract to provide primary care medical services for its patient list until 31 December 2017. Services are provided by one whole time GP. NHS England, in conjunction with NHS South Sefton and NHS Southport & Formby Clinical Commissioning Groups, is carrying out a review and options exercise for the long-term future of these GP practices and will involve registered patients and the wider community in developing and finalising options for consideration. Our engagement plan sets out how we plan to carry out this activity. Views received during the commissioner-led engagement will inform the development of any forward proposals. If appropriate, a separate plan will be developed to support formal consultation. Commissioners will consider:

ical evidence base; and

Aims & Objectives

The overall aim is to ensure that patients and key stakeholders are provided with every opportunity to contribute to the options for consideration for future primary care medical services in Hightown Village Surgery and Freshfield Surgery through engagement and, if required, formal consultation, and are kept fully informed during the process.

Our objectives are to:

Work collaboratively with partners and share our plans to ensure a robust and transparent engagement process

Inform and engage with patients of both GP practices, staff and local stakeholders, including elected members, MPs, patient groups, Hightown and Formby parish councils and the Health Overview and Scrutiny Committee (HOSC) to seek their views and suggestions for future services

Develop communications materials that are consistent, clear and tailored to different audience needs

Carry out a full equality impact assessment to inform the engagement and, if required, formal consultation process, in terms of the nine protected characteristic groups

Use a number of different methods to seek and record their views to ensure our engagement is inclusive and accessible to all

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Target Audience

Registered patients at Hightown Village Surgery and Freshfield Surgery

Hightown and Freshfield Patient Participation Groups

Practice staff at both surgeries

Local GPs/GP clinical commissioners

Hightown and Formby Parish Councils

MP for Central Sefton

Third sector organisations

Sefton Healthwatch

Wider community in Hightown and Freshfield

Sefton Council Health Overview and Scrutiny Committee

Sefton Council Health and Wellbeing Board

Ward Councillors /Cabinet Member for Health and Wellbeing

Methodology

We are going to use a number of different methods to seek and record views to ensure our engagement is inclusive and accessible to all.

We have already established a telephone and email helpline to enable patients and wider stakeholders to ask questions, raise concerns and give their views. In addition, we will provide:

Targeted communications

Targeted information will be developed for key audiences. This will include letters to patients and stakeholders and briefings to all relevant groups/audiences, opportunities to share views online and by letter/email and using social media. We will also work with local media channels to ensure the wider community is kept informed of progress.

Meetings and events

A programme of events will be organised as part of the commissioner-led engagement and wider consultation process. This will include targeted events for patients held in local venues, at different times of the day, to ensure people have the opportunity to attend them if they have other commitments, for example if they work.

Communications Plan

See attached engagement plan

Key Message Audience Method

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Our aim is to provide patients with improved access to services, enable continuity of care, which we know is of great importance to patients, and ensure that the local population get the right care in the right place

Our priority is to ensure that people have the best possible patient experience and outcomes through access to a wide range of high quality and safe services delivered by GP practices, which are sustainable in the long term

Whilst options for the future of Hightown Village Surgery and Freshfield Surgery are being explored, patients will be able to continue receiving GP services at their practice as normal. The contract with the current provider of services has been extended to 31 December 2017, to ensure continuity of care while we put new, longer-term arrangements in place.

We will ensure patients and key stakeholders are provided with every opportunity to contribute to the options for consideration for future primary care medical services in Hightown and Freshfield through

Registered patients at Hightown Village Surgery and Freshfield Surgery

Direct communications via mail shot, face to face events, information in GP practices and on line, social media. Freephone helpline and email address.

Hightown Village Surgery and Freshfield Surgery Practice Participation Groups

PPG Chairs are members of the established Task and Finish Group and act as conduits for the dissemination of information to the PPG members and patients.

Hightown Village Surgery and Freshfield Surgery practice staff

NHS England will, if required, support the current providers in this matter.

Hightown and Formby Parish Councils

Written and verbal briefings and invites to face to face events.

MP for Central Sefton

Direct communications.

Sefton Healthwatch Key stakeholder who will be kept informed of the process via Sefton’s Engagement and Participation Executive Group (EPEG) and direct communications.

Third Sector organisations

Information sent to local Council Voluntary Services (CVS).

Wider community in Hightown and Freshfield

Advertisement of local events through local media channels and social media. Freephone helpline and email address.

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engagement and, if required, formal consultation, and are kept fully informed during the process.

NHS England will continue to meet regularly with key stakeholders to keep them up to date on our progress

A decision will only be made after all the views received from patients and wider stakeholders have been taken into consideration to fully understand the impact of any changes on the local community.

Sefton Health Overview and Scrutiny Committee

Formal presentations by Commissioners.

Sefton Council Health and Wellbeing Board

Formal updates by Commissioners.

Ward Councillors / Cabinet Member for Health and Wellbeing

Formal updates by Commissioners.


There is a robust engagement plan in place which has sought to identify and mitigate any potential barriers to involvement. Pre-equality impact analysis We have carried out a pre-equality impact analysis, which identifies potential barriers to involvement and highlights actions that may need to be considered to mitigate these. These include the need for GPs to identify vulnerable / isolated patients across all disabilities and impairments so that we can devise an engagement process to meet their needs. We will also ensure information is accessible and available in other formats where required. In addition, we are taking the following actions to mitigate any risks or barriers to engagement / involvement: Communication protocol The partners who have a role in helping to manage and co-ordinate communication and engagement include:

NHS England North (Cheshire and Merseyside)

NHS England Local Communications Team

The current providers of primary care medical services at Hightown Village Surgery and Freshfield Surgery

NHS South Sefton and NHS Southport & Formby CCGs

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The protocol ensures that all key partners are kept up to date and informed about developments as appropriate; in particular, that communication and engagement is co-ordinated to ensure clear and consistent messages for all stakeholders. Ensuring wide clinical and patient involvement at an early stage

We will ensure opportunities are provided for patient and clinical representatives to influence proposals at a formative stage. Before any proposals are finalised, we will undertake meaningful engagement with patients, patient representatives, clinicians and key stakeholders.

Actions to date include:

All patients (aged 13 and above) within both Hightown Village Surgery and Freshfield Surgery have received several communications thus far via either a direct mailshot, information on the practice website and displayed within the surgeries. The Chairs of both Patient Participation Groups have now been invited to represent each practice on the Task and Finish group and will be directly involved in the planning process and will actively act as conduits for information dissemination between the group and the patients they represent.

In addition to the above, all patients aged 13 and above have had the opportunity to request further information via a Freephone helpline number and an email address. To date, individual responses have been given to 187 emails from patients and 15 patients have rung the helpline to voice their opinions.

A number of patients have been identified as belonging to one of the 9 protected groups within the Equality Act 2010 and engagement leads have been working with the GP practices to ensure these patients are communicated with directly using the same methodologies the practices use on a day to day basis.

There is the intention to hold a series of engagement events in both localities to enable patients to come along and air their views directly to NHS commissioners. These will take place at different times of the day to make it as easy as possible for people to identify a time when they are available to attend.


The confidentiality of participants is protected by normal information governance processes and any information/feedback that we collect will protect the identity of respondents.


We will utilise the same methodologies listed above to feedback the engagement findings to stakeholders. A report will be produced and shared with all individuals who took part in the process via a variety of differing communication methods. For instance, on the GP practice website, a direct communication to patients who can access the report via the website or directly request a copy via an email address or Freephone helpline number. For those patients who are identified within the protected groups a mailed copy of the findings will be sent direct to their home address.

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Consulting Getting people’s views to help you develop/change your services/plans (Subject to confirmation)

Deciding together Making decisions using patients’ and public’s views







No Questionnaire will be developed using the information and feedback the engagement phase.


Yes Supporting materials for engagement phase which will include leaflets pull up banners and materials to support events.


Yes All stakeholders have been identified within the engagement plan.


yes Direct communication to all patients aged 13 and over. Combination of patient feedback via phone and email helpline from patients.

Meetings with Councillors.

Meetings with Patient Participation Groups.

NHS England are managing a comprehensive analysis including an independent report for both GP practices to determine whether the premises are fit for purpose based on the current usage and expectations of the General Practice Five Year Forward View.

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NHS England have commissioned a transport assessment for patients registered at both GP practices to determine how they currently access services, how they will access services in the future should the lists be dispersed, as well as the difficulties arising and potential mitigation.


A significant number of face to face events are currently being planned to take place at a local venue for both Hightown Village Surgery and Freshfield Surgery patients. The events will be held in the mornings, afternoon and evenings to ensure every opportunity is offered for patients and interested parties to come along and be provided with an update of the process thus far and feedback their thoughts/views. All feedback gathered from the events will be collated with the feedback already obtained from the emails and phone calls which patients have already submitted. A copy of the findings will be brought back to the Public Engagement and Consultation Panel to share the outcome and next steps.


Signature of Project Lead: Date: 02/03/17 Manager Approval: Date:


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0

HIGHTOWN AND FRESHFIELD PRIMARY CARE MEDICAL SERVICES ENGAGEMENT PLAN Purpose of this Document This document outlines the engagement plan for primary care medical services in Hightown and Freshfield, commissioned by NHS England working in collaboration with NHS South Sefton and NHS Southport & Formby Clinical Commissioning Groups. Specifically, it outlines the plan to communicate proactively and engage with patients, staff and stakeholders about securing high quality, sustainable primary care medical services for Hightown and Freshfield.

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1

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2

CONTENTS Page No

1. Introduction

2. Objectives

3. Aim of the Plan

4. Audiences

5. Communication Channels

6. Roles and responsibilities

7. Timings and key milestones for Communication and Engagement

3

3

3

4

5

5

6

NHS England North (Cheshire & Merseyside) Regatta Place Summers Road Brunswick Business Park Liverpool L3 4BL Tel: 0151 285 4777

NHS South Sefton and Southport & Formby Clinical Commissioning Groups 3rd Floor Merton House Stanley Road Bootle L20 3DL Tel: 0151 247 7000

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3

1. INTRODUCTION NHS England North (Cheshire and Merseyside), as commissioner of primary care services, is planning to engage with patients from Hightown Village Surgery and Freshfield Surgery - and their wider communities - as part of an engagement exercise to consider how best to secure high quality and sustainable primary care medical services for patients in those areas. NHS England, in conjunction with NHS South Sefton and NHS Southport & Formby Clinical Commissioning Groups, is carrying out a review and options exercise for the long-term future of these practices and will involve registered patients and the wider community in developing and finalising options for consideration. This plan sets out the strategy and activities for undertaking engagement activity. Views received during the commissioner-led engagement will inform the development of any forward proposals. If appropriate, a separate plan will be developed to support formal consultation. 2. OBJECTIVES Our objective is to ensure patients, patient and public representatives, staff, clinical commissioning groups, and other stakeholders are involved in the development of proposals to determine the long-term future of Hightown Village Surgery and Freshfield Surgery. The activities outlined in this plan aim to inform and engage with patients of both GP practices listed above as well as local stakeholders, elected members, MPs, patient groups, voluntary organisations and the Health Overview and Scrutiny Committee (HOSC), ensuring an appropriate level of scrutiny. Commissioners will consider:

support for proposals from GP clinical commissioners;

strength of public and patient engagement;

clarity on the clinical evidence base; and

consistency with current and prospective patient choice. 3. AIM OF THE PLAN The overall aim is to ensure that all patients and key stakeholders are provided with every opportunity to engage and contribute to the options for consideration, that the process is inclusive and they are kept fully informed during the process, ensuring that:

1. There is an opportunity for patient and clinical representatives to influence proposals at a formative stage

2. All patients, staff and wider stakeholders fully understand what is happening when, know how to share their views and are kept abreast of progress.

3. All patients, staff and wider stakeholders know where to go for further information or with concerns.

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4

4. AUDIENCES

Partners Key stakeholders with whom the decision makers will work in partnership to help to deliver the engagement activity.

NHS England Cheshire & Merseyside. NHS South Sefton CCG and NHS Southport & Formby CCG.

Involve and Engage Stakeholders who will need to be actively involved and engaged on the programme.

Patients of Hightown Village Surgery. Patients of Freshfield Surgery. GP Interim Providers. GP practice staff in Hightown and Freshfield. Members of the local community with an interest in either practice. Sefton Council: Leader; Cabinet Member for Health and Wellbeing; ward councilors; officers; members of the Health Overview Scrutiny Committee and Public Consultation and Engagement Panel. Health and Wellbeing Board. Patient representative groups. Practice Patient Participation Groups Sefton Healthwatch. Sefton CVS. Third sector/voluntary organisations. MPs. Sefton CCG Engagement and Patient Experience Group. Hightown Parish Council. Formby Parish Council.

Inform Stakeholders who need to be aware of the engagement, kept informed of the main developments, and have an opportunity to respond.

Media. Sefton Local Medical Committee.

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5

5. COMMUNICATION CHANNELS Targeted communications Targeted information will be developed for key audiences. This will include letters to patients and stakeholders and briefings to all relevant groups/audiences, opportunities to share views online and by letter/email and using social media. We will also work with local media channels to ensure the wider community is kept informed of progress. Established printed, electronic and face-to-face channels within partner organisations Communication leads at the organisations involved will support the communications with staff using established internal and external channels. Meetings and events A programme of events will be organised as part of the commissioner-led engagement and wider consultation process. This will include targeted events for patients held in local venues, at different times of the day, to ensure people have the opportunity to attend them if they have other commitments, for example if they work. 6. ROLES AND RESPONSIBILITIES Engagement will be led jointly by NHS England and NHS South Sefton and NHS Southport & Formby CCGs. On behalf of NHS England North (Cheshire and Merseyside), Leah Maguire, NHS England Communications Hub (North) and Lyn Cooke, NHS South Sefton and Southport & Formby CCGs will be the lead for communications relating to the commissioner-led engagement process. NHS England will liaise with communications professionals to ensure a clear, consistent and co-ordinated approach to all consultation and engagement activities. NHS England and Clinical Commissioning Groups NHS England and NHS South Sefton and NHS Southport & Formby CCGs are leading the commissioner-led engagement process. A Task and Finish Group has been established to agree and oversee the process. This group will be chaired by a local senior GP Clinical Leader.

All plans will be submitted for scrutiny by the Health Overview and Scrutiny Committee in Sefton.

Decisions on the final options and recommendations will be made by NHS England and the Clinical Commissioning Groups.

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6

7. TIMINGS AND KEY MILESTONES FOR COMMUNICATION AND ENGAGEMENT

PHASE ONE – Project Initiation Sept 2016 - March 2017 (initial timings which are subject to change as determined by the process).

PHASE TWO – Launch of commissioner led engagement with patients and wider stakeholders April 2017 – May 2017 (initial timings which are subject to change as determined by the process).

PHASE THREE – Preparation for formal consultation June 2017 – September 2017 (initial timings which are subject to change as determined by the process).

Undertake stakeholder mapping and database development to ensure all interested parties have the opportunity to be involved in engagement exercise.

Map patient involvement to date, undertake a gap analysis.

Establish a Task & Finish Group as accountable group for the process of developing of a final options appraisal

Disseminate early communication to all patients to prepare for engagement phase.

Disseminate early communication to wider stakeholders to prepare for engagement phase.

Establish helpline and e-mail address to manage patient and wider stakeholder enquiries.

Prepare equality impact assessments.

Draft communication and engagement plan.

Develop a log of engagement activities and feedback that will provide a single source of information (to be regularly maintained with input from commissioners).

Hold initial, informal discussions with stakeholders including Sefton Council (Officers, leadership, HOSC, Health and Wellbeing Board), parish councils, HealthWatch and patient participation groups.

Following initial discussions with stakeholders confirm programme plan, i.e. initial dates for engagement discussions.

Launch commissioner-led engagement period with written invite to patients and wider stakeholders to get involved and media/social media announcement.

Hold two events for patients and wider stakeholders in each locality.

Continue to promote the phone line and email as an alternative means for patients and wider stakeholders to share their views

Seek views via social media, particularly to secure views from young people who may not attend events

Offer stakeholder meetings.

Discuss and seek views on emerging proposals/preferred options and planned engagement and consultation activities with broader group of commissioners.

Discuss and seek views on emerging proposals/preferred options and planned engagement and consultation activities with stakeholders (HOSC/HealthWatch/patient support groups, third sector organisations etc).

Ensure patients with protected characteristics are involved, ie through carers

Engage and inform patients and wider stakeholders on the emerging proposals that will be taken forward if proceeding to consultation and repeat wider clinical discussions.

Ensure continuity of communications during this phase of the process

Continue meetings with patient representatives.

The following activities will be undertaken/completed if is determined to move forward to consultation:

Undertake four-tests analysis.

Undertake full review of patient/stakeholder engagement feedback, equality impact assessments, all other impact assessments, audits and reports.

Recommend final options for formal consultation.

Develop draft consultation document and questionnaire.

Share draft consultation and seek relevant approvals to proceed to consultation.

Develop consultation plan.

Proceed to formal consultation process.

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Prepare stakeholder communications to support launch of commissioner-led engagement exercise.

Identify process for engaging with patients with protected characteristics.

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Sefton Public Engagement and Consultation Panel Date: 17th March 2017 Title: Proposal to undertake Public Engagement and Consultation Activity –

Pharmaceutical Needs Assessment Report of: Linda Turner - Public Health Team

1. Purpose of the Report 1.1 To receive information with regard to the consultation plans being developed

with regard to the Pharmaceutical Needs Assessment. 2. Background 2.1 The main purpose of the Public Engagement and Consultation Panel is to

coordinate and ensure the quality of public engagement and consultation, in accordance with the standards for engagement and consultation.

3. Pharmaceutical Needs Assessment - Surveys

3.1 Health and Wellbeing Boards have, since 1st April 2013, responsibility to produce a Pharmaceutical Needs Assessment (PNA). This is a statutory document that assesses the pharmacy needs of the local population, by identifying what pharmaceutical services are currently available in the area and where we are likely to need these services in the future because of changes to the health or geographical location of the local population. The PNA is used by the NHS England when deciding on pharmacy applications. Failure to comply with the regulatory duties may lead to a legal challenge.

Each Health and Wellbeing Board had to publish its first PNA by 1st April 2015 and to repeat the assessment every three year. Consultation is required as part of the statutory duty of producing a PNA. The published PNA will be used as the framework for commissioning pharmacy services. If gaps in provision are identified, new providers can apply to deliver appropriate services to meet the need.

3.2 When making an assessment for the purposes of publishing a pharmaceutical needs assessment, each Health and Wellbeing Board must consult the following about the contents of the assessment it is making—

(a) any Local Pharmaceutical Committee for its area (including any Local Pharmaceutical Committee for part of its area or for its area and that of all or part of the area of one or more other HWBs);

(b) any Local Medical Committee for its area (including any Local Medical Committee for part of its area or for its area and that of all or part of the area of one or more other HWBs);

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(c) any persons on the pharmaceutical lists and any dispensing doctors list for its area;

(d) any LPS chemist in its area with whom the NHSCB has made arrangements for the provision of any local pharmaceutical services;

(e) any Local Healthwatch organisation for its area, and any other patient, consumer or community group in its area which in the opinion of Health and Wellbeing Board has an interest in the provision of pharmaceutical services in its area; and

(f) any NHS trust or NHS foundation trust in its area;

(g) the NHSCB; and

(h) Any neighbouring HWBB Sefton Borough Council has also established links with Cheshire and Merseyside authorities who area all also completing the same process. It is anticipated that the same surveys will be used across all Cheshire and Merseyside for the purposes of ease and consistency.

3.3 To help inform the draft PNA, it is important to obtain the experiences from the pharmacies and from the public. A questionnaire will be is to be distributed to 77 local pharmacies in Sefton at the start of April 2017. The public consultation for the PNA will be in two stages. Stage 1 will be a patient survey (Sefton will be joining up with other Cheshire and Merseyside authorities to create a standard survey), over a 4 week period. The findings of this patient survey will also form part of the intelligence gathering to inform the draft PNA. Stage 2 will be a 60 day formal consultation on the draft PNA, which is planned for late summer.

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4. The Consultation

This is a broad outline of the proposed methodology for both stages 1 and 2. For all surveys - dates, contact information and timescales will be updated as a matter of course as they are agreed.

Stakeholder Method

General Population Hard copy, easy read and electronic versions of patient survey to ascertain views on Local Pharmacy services (stage 1).

General population Hard copy, easy read and electronic versions of survey to ascertain views on draft Pharmaceutical Needs Assessment (stage 2)

General population Promotion via Healthwatch Community Champions and newsletter (both stages)

General population Links to surveys on relevant webpage’s on Councils, CCGs, CVS and Healthwatch websites (both stages)

General population Distribution of surveys to pharmacies and to GP surgeries and Patient Participation groups (both stages)

General Population Distribution of surveys to GP surgeries and Patient Participation groups, via practice managers (both stages)

General population Press release, with short news link to survey (both stages)

Local authority staff Council internal communications via intranet and link to the electronic copy of the consultation with a link to the online response form (both stages)

Healthwatch Contact Healthwatch to ask for support to encourage Healthwatch membership to complete the surveys (both stages)

Health and Wellbeing Board

Electronic link to the electronic copy of the consultation with a link to the online response form (stage 2)

Neighbouring Health and Wellbeing Boards


NHS Commissioning Board


Pharmacy contractors Email consultation document to pharmacy superintendent with the electronic link to the electronic copy of the consultation with a link to the online response form (stage 2)

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LPS pharmacy contractors

Email consultation document to with the electronic link to the electronic copy of the consultation with a link to the online response form (stage 2)

Local pharmaceutical committee

Email consultation document to the LPC secretary with the electronic link to the electronic copy of the consultation with a link to the online response form (stage 2)

Local Medical Committee

Email consultation document to the LMC secretary with the electronic link to the electronic copy of the consultation with a link to the online response form (stage 2)

NHS Acute Trusts Send link to Head of Pharmacy with the electronic link to the electronic copy of the consultation with a link to the online response form (stage 2)

NHS Mental health trusts

Send link to Head of Pharmacy with the electronic link to the electronic copy of the consultation with a link to the online response form (stage 2)

Local Commissioners Ask locality managers/Practice mangers to send information and surveys to the local patient reference groups both stages)

Local Voluntary, health and Community Faith groups

Email to other relevant groups and organisations to give information about the survey and ask for participation.

Telephone survey to be offered to members of the visually impaired group (both stages)

5. Legal Department Comments 5.1 Sefton’s Legal Department has considered the consultation plans contained in

this report and has no comments to make. 6. Recommendations 6.1 The Public Engagement and Consultation Panel is recommended to:

a) Appraise the public engagement and consultation plan for the Pharmaceutical Needs Assessment.

b) Suggest any amendments and/or endorse either the plan or the two surveys.

c) Request that the officers return to the Panel to provide details of their feedback and evaluation resulting from the above consultation.

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PNA-Pharmacy-Questionnaire-2017-2.doc

PNA Easy Read questionnaire final version (2).docx

PNA Questionnaire - August 2014.docx

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Project Title: Sefton Pharmacy Needs Assessment



Lead officer: Linda Turner Contact 0151 934 3360

Designation Public Health Consultant


And please copy in

steve.gowland@sefton,.gov.uk


The Economy

The Most Vulnerable

X Health and Wellbeing



The Environment


X Ensure all children have a positive start in life

X Support people early to prevent and treat avoidable illnesses and reduce inequalities in health

X Support older people and those with long term conditions and disabilities to remain independent and in their own homes


PROJECT PROPOSAL

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mailto:steve.gowland@sefton,.gov.uk

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X Promote positive mental health and wellbeing

X Seek to address the wider social, environmental and economic issues that contribute to poor health and wellbeing




PNA Steering Group (from the group’s terms of reference) Representation from:

Sefton Council Public Health Business Intelligence – analysis and consultation Elected member (for information only)

NHSE Merseyside Area Team

South Sefton CCG

Southport and Formby CCG

Sefton Local Pharmaceutical Committee (also representing the Local Pharmaceutical Network)

Sefton Local Medical Committee

Sefton Healthwatch PNA Patient Survey Group Public Health Intelligence team leads from Sefton, Liverpool, Knowsley and Warrington Local Authorities.

(Planned) start date

(Planned) end date:

What is the allocated budget?

01/04/17 01/06/17 No allocated budget, purely officer time.


Health and Wellbeing Boards have, since 1st April 2013, responsibility to produce a pharmaceutical needs assessment (PNA). This is a statutory document that assesses the pharmacy needs of the local population, by identifying what pharmaceutical services are currently available in the area and where we are likely to need these services in the future because of changes to the health or geographical location of the local population. The PNA is used by the NHS England when deciding on pharmacy applications. Failure to comply with the regulatory duties may lead to a legal challenge.

Each Health and Wellbeing Board had to publish its first PNA by 1st April 2015 and to repeat the assessment every three year. Consultation is required as part of the statutory duty of producing a PNA.

The published PNA will be used as the framework for commissioning pharmacy services.

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If gaps in provision are identified, new providers can apply to deliver appropriate services to meet the need.

When making an assessment for the purposes of publishing a pharmaceutical needs assessment, each Health and Wellbeing Board must consult the following about the contents of the assessment it is making—

(a) any Local Pharmaceutical Committee for its area (including any Local Pharmaceutical Committee for part of its area or for its area and that of all or part of the area of one or more other HWBs);

(b) any Local Medical Committee for its area (including any Local Medical Committee for part of its area or for its area and that of all or part of the area of one or more other HWBs);

(c) any persons on the pharmaceutical lists and any dispensing doctors list for its area;

(d) any LPS chemist in its area with whom the NHSCB has made arrangements for the provision of any local pharmaceutical services;

(e) any Local Healthwatch organisation for its area, and any other patient, consumer or community group in its area which in the opinion of Health and Wellbeing Board has an interest in the provision of pharmaceutical services in its area; and

(f) any NHS trust or NHS foundation trust in its area;

(g) the NHSCB; and

(h) Any neighbouring HWBB Sefton Borough Council has also established links with Cheshire and Merseyside authorities who area all also completing the same process. It is anticipated that the same surveys will be used across all Cheshire and Merseyside for the purposes of ease and consistency.

To help inform the draft PNA, it is important to obtain the experiences from the pharmacies and from the public. A questionnaire will be is to be distributed to 77 local pharmacies in Sefton at the start of April 2017

The public consultation for the PNA will be in two stages. Stage 1 will be a patient survey (Sefton will be joining up with other Cheshire and Merseyside authorities to create a standard survey), over a 4 week period. The findings of this patient survey will also form part of the intelligence gathering to inform the draft PNA. Stage 2 will be a 60 day formal consultation on the draft PNA, which is planned for late summer.

Aims & Objectives

To encourage feedback from members of the public on community pharmacy settings

To ensure a wide range of stakeholders, including the general public can comment on the draft assessment and the assumptions that it makes

Target Audience

General Public

Patient Participation Groups in primary care

Community Pharmacy Contractor Superintendent Offices

Local Authority area Clinical Commissioning Groups

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Local Authority employees

Neighbouring CCGs

Local Voluntary Groups

Overview and Scrutiny Committees

Social Care

Methodology

This is a broad outline of the proposed methodology for both stages 1 and 2.

Stakeholder Method

General Population Hard copy, easy read and electronic versions of patient survey to ascertain views on Local Pharmacy services (stage 1)

General population Hard copy, easy read and electronic versions of survey to ascertain views on draft Pharmaceutical Needs Assessment (stage 2)

General population Promotion via Healthwatch Community Champions and newsletter (both stages)

General population Links to surveys on relevant webpage’s on Councils, CCGs, CVS and Healthwatch websites (both stages)

General population Distribution of surveys to pharmacies and to GP surgeries and Patient Participation groups (both stages)

General Population Distribution of surveys to GP surgeries and Patient Participation groups, via practice managers (both stages)

General population Press release, with short news link to survey (both stages)

Local authority staff Council internal communications via intranet and link to the electronic copy of the consultation with a link to the online response form (both stages)

Healthwatch Contact Healthwatch to ask for support to encourage Healthwatch membership to complete the surveys (both stages)

Health and Wellbeing Board


Neighbouring Health and Wellbeing Boards


NHS Commissioning Board


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Pharmacy contractors Email consultation document to pharmacy superintendent with the electronic link to the electronic copy of the consultation with a link to the online response form (stage 2)

LPS pharmacy contractors

Email consultation document to with the electronic link to the electronic copy of the consultation with a link to the online response form (stage 2)

Local pharmaceutical committee

Email consultation document to the LPC secretary with the electronic link to the electronic copy of the consultation with a link to the online response form (stage 2)

Local Medical Committee Email consultation document to the LMC secretary with the electronic link to the electronic copy of the consultation with a link to the online response form (stage 2)

NHS Acute Trusts Send link to Head of Pharmacy with the electronic link to the electronic copy of the consultation with a link to the online response form (stage 2)

NHS Mental health trusts Send link to Head of Pharmacy with the electronic link to the electronic copy of the consultation with a link to the online response form (stage 2)

Local Commissioners Ask locality managers/Practice mangers to send information and surveys to the local patient reference groups both stages)

Local Voluntary, health and Community Faith groups

Email to other relevant groups and organisations to give information about the survey and ask for participation.

Telephone survey to be offered to members of the visually impaired group (both stages)

Communications Plan

See methodology section


Use of election and digital surveys.

Surveys will be available in easy read format and will also be provided in other languages if required.

Telephone surveys will be available for members of the Visually Impaired group.


No personal data will be collected

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The findings will be reported within the Pharmaceutical Needs Assessment



X Informing Giving people information about something (a limited opportunity for them to be involved)

X Consulting Getting people’s views to help you develop/change your services/plans

X Deciding together








Yes .


Yes


Yes


yes This survey was previously used during the 2014 PNA.

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Click here to enter text.


Signature of Project Lead: Date: Manager Approval: Date:


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1

Have your say on Pharmacy Services in Sefton

Business Intelligence & Performance Team, 7th Floor, Merton House, Stanley Road, Bootle. Telephone 0151 934 4604

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Introduction

Since 1st April 2013, Health and Wellbeing Boards have had responsibility to produce a pharmaceutical needs assessment (PNA). This is a statutory document that assesses the pharmacy needs of the local population, by identifying what services are currently available in the area and where we are likely to need these services in the future because of changes to the health or geographical location of the local population.

The PNA is used by the NHS England when deciding on pharmacy applications. Each Health and Wellbeing Board must publish its first PNA by 1st April 2015 and make a revised assessment earlier than this after identifying changes to the need for pharmaceutical services which are of a significant extent. Consultation is required as part of the statutory duty of producing a PNA. The published PNA will be used as the framework for commissioning pharmacy services. If gaps in provision are identified, new providers can apply to deliver appropriate services to meet the need.

To help inform the draft PNA, it is important to obtain the experiences from the public

What is this survey for? This survey is to ask you what you think about the proposals for the PNA in Sefton.

When will the consultation start and end? The consultation will start on Monday 9th June 2014 and will end on Tuesday 30th September 2014

How to get involved

To give us your views complete this questionnaire or go to www.sefton.gov.uk and fill in the on-line questionnaire. If you need more information please telephone 0151 934 4604 for more information. Copies of this consultation document are available in large print and other formats. To request this service please call 0151 934 4604

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http://www.sefton.gov.uk/

3

Please return completed questionnaires to Freepost RTGY-JKUL-UKGT Sefton Public Health Department Merton House Stanley Road Bootle L30 3DL

What we will do with your feedback?

The information you give us is private and confidential and we will follow the law and the Data Protection Act 1998. The information will be destroyed after it is not needed any more.

Your views and the information that you provide will be analysed and will form part of a report to the Council to make a decision on the future of Adult Social Care in Sefton.

How will I know the outcome of the consultation?

When the consultation is complete we will write a Report which will tell you what the consultation is telling us and how we have used this to inform the next stage of the process of developing the PNA. This report will be available on the Council’s website. The report can be provided in other formats if requested

.

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What do we mean by a Pharmacy?

Some people call them a chemist, but in this survey we use the word pharmacy. By pharmacy, we mean a place you would use to get a prescription or buy medicines which you can’t buy anywhere else. The following questions are about the last time you used a pharmacy 1. Why did you visit the pharmacy? (Please tick all that apply)

To collect a prescription for yourself

To collect a prescription for someone else

To get advice from the pharmacist

To buy other medications I cannot buy elsewhere

Other (please give details below

How easy is it to use your usual pharmacy? 2. When did you last use a pharmacy to get a prescription, buy medicines

or to get advice? (Please tick one)

In the last week

In the last month

In the last three to six months

Not in the last six months

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3. How did you get to the pharmacy? (Please tick all that apply)

Walking

Public Transport

Car

Taxi

Cycling


4. Thinking about the location of the pharmacy, which of the following is

important to you? Please select up to three

It is close to my doctor’s surgery

It is close to my home

It is close to where I work

It is in my local supermarket

It is close to other shops I use

It is close to my children’s school or nursery

It is easy to park nearby

It is near to the bus stop / train station


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5. How easy is to get to your usual pharmacy? (Please tick one)

It is very easy

It is quite easy

It is not easy

It is not easy at all

6. If you have a condition that affects your mobility, are you able to park

close enough to your pharmacy?

Yes

No

7. Does your pharmacy deliver medication to your home if you are unable

to collect it yourself?

Yes

No

I have never used this service

8. In the last 12 months have you had any problems finding a pharmacy to

get a medicine dispensed, to get advice or to buy medicines?

Yes

No – go to question 9

If you answered yes, please tell us what was the problem finding a

pharmacy

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9. In the last 12 months how many times have you needed to use your usual pharmacy (or the pharmacy closest to you) when it was closed?

Once or twice

Three or four times

Five or more times

I haven’t needed to use the pharmacy when it was closed Go to Question 13

10. What day of the week was it? Please tick one:

Monday to Friday

Saturday

Sunday

Bank Holiday

11. What time of the day was it?

Morning

Lunch-time (between 12 pm – 2 pm)

Afternoon

Evening (after 7.00 pm)

12. What did you do when your pharmacy was closed?

Went to another pharmacy

Waited until the pharmacy was open

Went to a hospital

Went to a Walk in Centre

Other (please specify)

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About any medicines you receive on prescription and dispensed by your usual, or local pharmacy 13. Did you get a prescription filled the last time you used a pharmacy?

Yes – go to question 14


14. Did the staff at the pharmacy tell you how long you would have to wait

for your prescription to be prepared?

Yes

No but I would have liked to have been told

No but I did not mind

15. If ‘yes’ do you think this was a reasonable amount of time to wait?

Yes

No

16. Did you get all the medicines that you needed on this occasion?

Yes - go to question 20


17. What was the main reason for not getting all your medicines on this

occasion? Please tick one

The pharmacy had run out of my medicine

My GP had not prescribed something I wanted

My prescription had not arrived at the pharmacy

Another reason (please specify)

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18. How long did you have to wait to get the rest of your medicines? Please tick one

Later the same day

The next day

Two or more days

More than a week

19. Did the pharmacist offer to deliver the remainder of your prescription to

your home?

Yes

No

20. If you have needed to use a hospital pharmacy (e.g. as an outpatient or

on discharge following a stay in hospital), would you like to have the option to have the prescription dispensed as your local pharmacy

Yes

No

I have never used a hospital pharmacy

About times when you needed a consultation, or wished to talk to the pharmacist in the pharmacy 21. Have you had a consultation with the pharmacist in the last 12 months

for any health related purpose?

Yes


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22. What advice were you given during your consultation?

Lifestyle advice (e.g. stop smoking, diet and nutrition, physical activity etc.)

Advice about a minor ailment

Medicine advice

Emergency contraception advice


23. Where did you have your consultation with the pharmacist? (Please

tick one)

At the Pharmacy Counter

In the dispensary or a quiet part of the shop

In a separate room

Over the telephone (Go to question 25)


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24. How do you rate the level of privacy you have in the consultation with the pharmacist? (Please tick one)

Excellent

Good

Fair

Poor

Very poor

About what you feel pharmacies should be able to offer you 25. Please tell us how you would describe your feelings about pharmacies.

(Please tick one)

I think that pharmacies could provide more services for me

I am satisfied with the range of services pharmacies provide

26. Which if any of the services below do you think should be available

locally through pharmacies? Please tick one box per row

Yes No Not sure

a) To get treatment of a minor illness such as a cold instead of my doctor

b) Advice on stopping smoking and/or vouchers for nicotine patches/gum etc.

c) Advice on contraception and supply of “morning after” pill free of charge

d) Weight management services and advice on diet/exercise for weight management.

e) Tests to check blood pressure, cholesterol, whether I might get diabetes or other conditions

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f) Advice and treatment for drug and alcohol abuse

g) Review of medicines on repeat prescription with advice on when it is best to take them, what they are for and side-effects to expect

h) Provision of flu vaccinations

27 Is there anything else, or any service that you feel could be provided by

local pharmacies? 28. Is there anything you particularly value as a service from pharmacies? 29. Is there anything you would like to change about your pharmacy?

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Finally please provide some details about yourself Answer as much or as little as you want. Sefton Council will not share your personal data. However, we will share the anonymised results of the consultation with partners who we work with to deliver local services. Your contributions will be anonymised on receipt and your comments will then be used for research and consultation purposes. Your identity will not be published by us at any stage without your consent unless we are obliged to do so by law

1. Please tell us the first part of your postcode (the first 3 or 4 letters and numbers

2. Are you

Male Female

3. How old are you?

18-29 30-39 40-49

50-59 60-69 70+

4. Disability : Do you have any of the following (please tick all that apply):

Physical Impairment Visual Impairment

Learning Difficulty Hearing Impairment/deaf

Mental health/mental distress Long term illness that affects your daily activity


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Please read the following statement … If you have ticked any of the boxes above, or you have cancer, diabetes

or HIV this would be classed as ‘disability’ under the legislation. Do you consider yourself to be ‘disabled’?

Yes No

5. Ethnicity – do you identify as ….

Asian:

Bangladeshi Indian

Pakistani Other Asian background

Black

African British

Caribbean Other black background

Chinese

Chinese Other Chinese background

Mixed Ethnic Background:-

Asian and White Black African and White

Black Caribbean and White Other mixed

White

British English

Irish Scottish

Welsh Polish

Latvian Gypsy/Traveller

Other White background

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The following questions are a little more personal and you can choose to stop here if you wish, however it would be really helpful if you would consent to complete …

5. Do you have a religion or belief?

Yes No

If you ticked yes, please tick one of the following

Buddhist Christian

Hindu Jewish

Muslim Sikh

No religion

Other – please specify

6. How would you describe your sexual orientation?

Heterosexual Bisexual

Gay Lesbian

7. Do you live in the gender you were given at birth?

Yes No

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Sefton Pharmacy Needs Assessment

HAVE YOUR SAY

Easy Read

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Sefton Pharmacy Needs Assessment

HAVE YOUR SAY

What do we mean by a pharmacy?

Some people call them a chemist, but in this survey we use the word pharmacy. By pharmacy, we mean a place you would use to get a prescription or buy medicines which you can’t buy anywhere else

What is this survey for?

Lots of people visit their pharmacy when they are worried about their health or their families’ health so we want to know what pharmacies can do to help them.

We want to know what you think about how helpful staff are when you visit your local pharmacy, and how often you use it

We also want to know how you get to your local pharmacy

We want you to tell us what is important to you when you visit the pharmacy so that we can make sure that you get the services you need.

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How to get involved

You can get involved by filling in the questionnaire on the

computer. Go to https://www.engagespace.co.uk/sefton/

Or you can get a paper copy to fill in. Please phone

0151 934 4604 and ask for one to be sent to you.

If you need a questionnaire in a different format like large

print or Braille you can ring 0151 934 4604

What we will do with what you tell us

We will keep what you tell us a secret and will not pass your name and address to anybody else.

We will use what you tell us to help plan the services at pharmacies that you will have in the future and we will let you know what we decide to do.

This is your chance to have your say.

The closing date is 30th September 2014

Paper copies can be sent to:

Freepost RTGY-JKUL-UKGT

Sefton Public Health Department

Merton House

Stanley Road

Bootle L20 3DL

.

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https://www.engagespace.co.uk/sefton/

Please put a tick () in the box for the answer which you want to give

1. The last time you went to the pharmacy what did you go for?

To collect a prescription for yourself?

To collect a prescription for somebody else?

To get advice from the pharmacist

To buy other medicine I cannot buy elsewhere

Something else? Please write what it is in the box below

2. When was the last time that you went to the pharmacy?

In the last week

In the last month

to

In the last three to six months

I haven’t visited the pharmacy in the last six months

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3. How did you travel to the pharmacy? Please put a tick by all the ways you travelled.

I walked

I used Public Transport

I travelled by Car

I got a Taxi

I cycled

I got there another way? Please tell us how you got to the pharmacy in the box below

4. Thinking about where your pharmacy is, which of the following is important to you? Please choose up to three things.

It is close to my doctor’s surgery

It is close to where I live

It is close to where I work

It is in my local supermarket

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It is close to other shops I use

It is close to my children’s school or nursery

It is easy to park nearby

It is near to the bus stop / train station

Something else? Please tell what it is in the box below

5. How easy is to get to your usual pharmacy? Please tick one

It is very easy

It is quite easy

it is not easy

it is not easy at all

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5. If you have problems with walking or use a wheelchair, are you able to park close enough to your pharmacy

Yes

No

7

Does your pharmacy deliver your medicine to your home if you are unable to collect it yourself?

Yes

No

I don’t use this service

8. In the past year have you had any problems finding a pharmacy to fill your prescription, to get advice or to buy medicines?

Yes

No – please go to question 9

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If you answered yes that you did have a problem finding a pharmacy, please tell us what the problems were in the box below?

9

In the past year how many times have you needed to use your pharmacy when it was closed?

1 - 2 Once or Twice

3 - 4 Three or Four times

5 + Five or More Times

I haven’t needed to use the pharmacy when it was closed (go to question 13)

10. What day of the week was it when you needed to use the pharmacy but

it was closed?

Monday to Friday

Saturday

Sunday

Bank Holiday

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11. What time of the day was it when you needed to use the pharmacy but

it was closed?

Morning

Lunch-time (between 12 and 2 o’clock)

Afternoon

Evening (after 7o’clock)

12. What did you do when you found out the pharmacy was closed?

Went to another pharmacy

Waited until the pharmacy was open

Went to a hospital

Went to a walk in centre

I did something else – please say what it was in the box below

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10

13

Did you get a prescription filled the last time you used the pharmacy?

Yes - please go to question 14


14

Did the staff at the pharmacy tell you how long you would have to wait before your prescription would be ready?

Yes

No – but I would like to have been told

No but I didn’t mind

15

If you had to wait do you think it was an ok amount of time?

Yes

No

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11

16

Did you get all the medicines that you needed on your visit to the pharmacy?

Yes – please go to question 20


17. Why didn’t you get all your medicines on your visit to the pharmacy –

please tick one box

The pharmacy had run out of my medicine

My doctor had not prescribed me something that I wanted

My prescription had not arrived at the pharmacy

Another reason – please say what it was in the box below

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12

18

How long did you have to wait to get the rest of your medicines? Please tick one box

Later the same day

The next day

Two or more days

More than a week

19

Did the pharmacist offer to deliver the rest of your prescription to your home?

Yes

No

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13

20

If you have needed to use a pharmacy in a hospital because you have had an outpatient appointment or when you have been discharged from hospital after a stay, would you like to be able to collect the medicines from a pharmacy near you?

Yes

No

I have never used a hospital pharmacy

21

Have you spoken to the pharmacist in the past year about anything to do with your health?

Yes

No- please go to question 25

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14

22

What advice did the pharmacist give you?

Advice on things such as stopping smoking, diet, healthy eating, exercise

Advice about a medical problem

Advice about medicines

Advice about emergency contraception

Advice about something else? Please say what it was in the box below

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15

23

Where did you speak to the pharmacist?

At the pharmacy counter

In a quiet part of the shop

In a separate room

Over the telephone – Please go to question 25

Somewhere else? Please say where in the box below

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16

24

Thinking about how private your talk with the pharmacist was, do you think it was

Excellent

Good

Fair

Poor

Very Poor

25

Please tell us what you think and feel about pharmacies

I think pharmacies could provide more services for me

I am happy with the services that the pharmacy provides

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26

What services do you think you should be able to get from your local pharmacy? Please but a tick in one box on each row to tell us what you think.

Yes

No

Not Sure

To get treatment for things such as colds instead of having to visit the doctor

To get advice on stopping smoking and vouchers for nicotine patches and gum

To get advice on contraception and to get the morning after pill free of charge

To get help and advice on losing weight and exercise

To get tests for blood pressure and cholesterol and to see if I might get diabetes

To get advice and treatment for alcohol and drug abuse

To look at any medicines that you have on repeat prescription, to tell you when you should take them, and if they might cause side effects

To give flu jabs

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18

27

Is there anything else, or any other service that you feel could your pharmacy could do? Tell us what you think in the box below

28

Is there anything that the pharmacy does for you that you like and is important to you? Please tell us in the box below

29

Is there anything you would like to change about your pharmacy

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19

Please complete this questionnaire and return it by xxxxxxxxxx The information you have given us will be used in a report. This will not show people’s names and none of your details will be shown. The information you give us is private and confidential and we will follow the law and the Data Protection Act 1998. The information will be destroyed after it is not needed any more.

THANK YOU FOR TAKING PART

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20

ABOUT YOU You do not have to complete the next few questions if you don’t want to. These questions help us to understand who is using our services and taking part in our surveys. You can find more information about why we collect this information in the “What’s it got to do with you?” booklet which is available on the Council website and in Council buildings.

1.

What is the first part of your postcode (the first 3 or 4 letters and numbers

2. I am:

A man

A woman

3.

My age group is:-

18-29

30-39

40-49

50-59

60-69

70+

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21

4.

Are you disabled?

Yes No

5.

My disability is:

Learning Disability

Mental Health problems

Hearing difficulties

Problems with mobility – difficulty walking or moving about, use a wheelchair

Problems seeing

An illness that affects your daily living on a long term basis

Something else – please say what in the box below

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22

6.

Ethnicity – I am:

Asian – Bangladeshi

Asian – Indian

Asian - Pakistani

Other Asian background

Black African

Black British

Black Caribbean

Other Black background

Chinese

Other Chinese background

Mixed Ethnic background – Asian and White

Mixed Ethnic background –Black African and White

Mixed Ethnic background – Black Caribbean and White

Mixed Ethnic background – Other mixed

White British

White English

White Irish

White Scottish

White Welsh

White Polish

White Latvian

Gypsy/Traveller

Other white background

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23

The following questions are a bit more personal and you don’t have to answer them in if you don’t want to but it would be really helpful if you could fill them in.

7.

Do you have a religion or belief?

Yes No

If you ticked yes, please tell us what it is

Buddhist

Christian

Hindu

Jewish

Muslim

Sikh

No religion

Other – please say what in the box below

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24

8.

Relationships (also called sexual orientation)

I am:

Heterosexual

Bisexual

Gay

Lesbian

9.

Do you live in the gender you were given at birth?

Yes No

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Agenda Item 9

Page 1 of 16

Sefton Public Engagement and Consultation Panel Date: 17th March 2017 Title: Proposal to undertake Public Engagement and Consultation Activity –

Transportation & Highway Infrastructure Services Report of: Michelle Knox, Development & Monitoring Officer, 0151 934 4226

1. Purpose of the Report

1.1 To receive information with regard to the consultation plans being

developed with regard to the Transportation & Highway Infrastructure Services

2. Background

2.1 The main purpose of the Public Engagement and Consultation Panel is

to coordinate and ensure the quality of public engagement and consultation, in accordance with the standards for engagement and consultation.

3. Transportation & Highway Infrastructure Services

3.1 The Highway network is the largest community fixed asset for which local

authorities are responsible. It is vital and fundamental to the economic, social and environmental well-being of the community.

3.2 The need for this consultation and engagement exercise has arisen mainly for the following reasons:

(a) As part of the Council’s promise to put people at the heart of what we

do.

(b) The identified need to ensure that Locality Services – Commissioned – Transportation & Highway Infrastructure Services Division aims to become more focused on the customer.

(c) The wish to adhere to recommendations published within the DfT

Highway Maintenance Efficiency Programme publication “Prevention and a Better Cure” - Pothole Review.

(d) Future funding opportunities from the DfT for the Incentive Fund

require that they will reward Councils who demonstrate they are delivering value for money in carrying out cost effective improvements.

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(e) Amongst these improvements is the establishment of a communications strategy, and in accordance with the suggestion that part of this should include the undertaking of public opinion surveys on an annual basis; this is the second such annual survey to be undertaken.

4. The Consultation

4.1 The aim of this consultation is to measure and benchmark against

previous survey results and established baseline, to enable assessment of performance that facilitates service prioritisation and improvement.

4.2 The consultation will also include a review and update of the established methodology to utilise and to recreate on an annual basis thereafter

4.3 The DfT Incentive Fund guidelines recommend participation in an annual

survey, delivered externally, via the National Highway & Transport Survey (NHTS), by Ipsos MORI, at a cost to each participating organisation of £8,200 (2016 prices, subject to review for 2017). The guidelines suggest that participation in this survey or “an equivalent” on an annual basis would be used to satisfy at least Level 2 achievement of the customer satisfaction aspect of funding allocation. We believe that we can achieve better value for money by carrying out the survey ourselves. By aligning closely to the NHTS survey, we also believe this satisfies the requirement to use “an equivalent.”

4.4 By aiming to align our survey questions as close as possible to the NHTS national survey, we believe this satisfies the guideline suggestion to use “an equivalent” In addition, we will also be facilitating the ability to benchmark against other authorities with confidence.

4.5 The objective is to determine the views of a sufficiently large and

representative section of the community about Transportation & Highway Infrastructure Services. The results of which would give Members and Officers confidence that the views expressed were representative of the whole community using the transportation and highway infrastructure services within Sefton.

4.6 The consultation will be held over 3 months, from May to July 2017

4.7 The key stakeholders include anyone who uses the highway

infrastructure within Sefton.

4.8 The following consultation and engagement methods will be used:

On-line questionnaire available via Sefton’s e-consult system

Sefton’s internet and intranet

News items using electronic /social media (Twitter, Facebook, Yammer)

Direct communication with key stakeholders (as indicated in stakeholder list attached), the using the most effective and

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Page 3 of 16

appropriate methods. This will also include communication with previous year respondents who indicated willingness to participate in future surveys.

Posters and leaflets in appropriate outlets (Civic Buildings, Libraries, Leisure Centres

Dedicated telephone line

Presentation to focus groups where possible

4.9 Feedback and results of the survey will be reported back to the Consultation and Engagement Panel

4.10 The survey content remains largely the same as previous year, to enable us to benchmark against the baseline set in 2016. There have however been some minor changes:

a) Questions 3 & 4 have been revised to gauge views on which

services the public believe would be acceptable to reduce, as opposed to services they feel are most important and/or in need of improvement. We believe this amendment is more relevant, and also aligns with the same revision within the national NHT Survey.

b) Additional question – Following feedback from C&E Panel of 26th January, the question inviting participation in future surveys has been extended, as requested by Head of Strategic Support. In addition to inviting participation in future surveys relating specifically to transportation and highway infrastructure services, participants will also be asked if they would be willing to participate in other surveys in relation to the variety of services, and the future of the Council as a whole.

4.11 Survey responses collected will be recorded in a consistent manner,

adhering to the protections as set out in the Data Protection Act 1998. 5. Legal Department Comments 5.1 Sefton’s Legal Department has considered the consultation plans

contained in this report and has no comments to make. 6. Recommendations

6.1 The Public Engagement and Consultation Panel is recommended to: a) Appraise the public engagement and consultation plan for the

Transportation & Highway Infrastructure Services b) Request that the officers return to the Panel to provide details of


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PROJECT PROPOSAL


Project Title: Transportation & Highway Infrastructure Services



Lead officer: Michelle Knox Contact no

0151 934 4226

Designation Development & Monitoring Officer



The Economy

The Most Vulnerable




The Environment





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Updated August 2015





N/A


None

(Planned) start date

(Planned) end date:

What is the allocated budget?

01/05/17 31/07/17 Click here to enter text.


The Highway network is the largest community fixed asset for which local authorities are responsible. It is vital and fundamental to the economic, social and environmental well-being of the community.

The need for this consultation and engagement exercise has arisen mainly for the following reasons.

1) As part of the Council’s promise to put people at the heart of what we do. 2) The wish to adhere to recommendations published within the DfT Highway

Maintenance Efficiency Programme publication “Prevention and a Better Cure” - Pothole Review.

3) Future funding opportunities from the DfT for the Incentive Fund require that they will reward Councils who demonstrate they are delivering value for money in carrying out cost effective improvements. Amongst these improvements is the establishment of a communications strategy where it suggests that part of this should include the undertaking of public opinion surveys on an annual basis.

4) That Locality Services – Commissioned - Transportation and Highway Infrastructure Services Division need to become more focused on the customer.

Aims & Objectives

The aim of this consultation is:

1. To measure and benchmark against previous survey results and established baseline, to enable assessment of performance that facilitates service prioritisation and improvement.

2. To review the established methodology to utilise and to recreate on an annual basis thereafter.

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Updated August 2015

The Objective is to determine the views of a sufficiently large and representative section of the community about Transportation & Highway Infrastructure Services. The results of which would give Members and Officers confidence that the views expressed were representative of the whole community within Sefton.

Target Audience

Ideally, Key Stakeholders within a sample size of 3847. However, response rate exceeding that of 2016 survey would be considered a positive outcome.

The above number is suggested following analysis published as part of the National Highways and Transportation Survey 2014, which reported that this was the average sample size of 300,050 surveys issued, over 78 participating local authorities.

Methodology

The views of a representative section of the community will be determined by means of:

Providing information on the proposed actions, their consequences and how people can comment to the community through local media.

Seek the views of the people of Sefton by placing details of the proposed actions on the Council’s e-consult facility and providing hard copies of the questionnaire in public access buildings throughout Sefton.

The attached questionnaire and supporting information will be placed on the Council’s e-consult system. This will be supported by a series of press releases and other media work developed in conjunction with the Communications Unit.

The outputs will be a report summarising the responses.

The outcome will be to inform elected members of stakeholder opinion to enable the shaping of policy for the future prioritisation and improvement of the service.

Communications Plan

See attached


Low response rate to the on line questionnaire and a possible lack of understanding of the services provided.

To encourage as many responses as possible there would be a media campaign organised by the Communications Unit with regular updates / reminders throughout the consultation period.


Respondents will not be required to provide details of their identity, but they will have the opportunity to indicate if they agree to be contacted for future similar consultations, as a

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Updated August 2015

repeat of this specific consultation is planned to take place in 12 months’ time.

Any personal information that is provided will be held in a database that will not be used for any other purpose. Personal details will not be linked to any consultation response in any published material.


Proposed timetable: March – April 2017 – Preparation of promotional material, liaison with partners etc May – July 2017 – Consultation materials placed on e-consult; postal surveys sent out; meetings with focus groups ongoing Aug – Oct 2017 – Analysis and compilation of responses and production of report.

Nov – Dec 2017 – Presentation of report to consultation and engagement panel, publication on the council’s website and articles released through local media summarising the outcomes of the consultation.





Deciding together







Questionnaire (Please attach. The Panel will not be able to consider your proposal if it is not available in advance for them to consider)

Yes

Other materials Yes

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Updated August 2015

(i.e. promotional materials)


No The toolkit to identify and map stakeholders has been used to establish a list of whom we believe are our influential stakeholders


yes


There is an option available for this survey to be delivered externally, via the National Highway & Transport Survey (NHTS), by Ipsos MORI. In 2016, Ipsos MORI charged each participating authority £8,200, (price is subject to review for 2017 exercise), which included a sample size targeted of 3,300, plus one full re-print reminder to non-respondents.

In the Incentive Fund allocation guidelines, the DfT make reference to the NHTS, and advise that a level 2 authority would be considered as one that “…collects public feedback annually through robust mechanisms such as the NHT Public Satisfaction Survey or an equivalent….” as a contributory factor to the customer satisfaction aspect of funding allocation. We believe that we can achieve better value for money by carrying out the survey ourselves. By using the same questions as those in the NHTS, we believe we can satisfy the DfT’s requirement to use “an equivalent” survey, on an annual basis. Furthermore, we can use the results to benchmark against our own performance, and that of others, with more confidence.

If you require further information please contact either Jayne Vincent on 0151 934 3840 or June McGill on 0151 934 4080

Signature of Project Lead:

Date: 1st March 2017

Manager Approval:

Date: 1st March 2017

Date approved by Business Intelligence & Performance Team Date:

Please return this form electronically to:- [email protected] or [email protected]

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Page 9 of 16


PROJECT PROPOSAL

Equality Impact Assessment: Transportation & Highway Infrastructure Services Consultation

May to July 2017

1.0 Introduction 1.1 The Equality Act 2010 outlines how public bodies must have due regard to:

1. Eliminate discrimination, harassment, victimisation and any other conduct that is prohibited by or under this act

2. Advance equality of opportunity between persons who share a relevant protected characteristic and persons who do not share it

3. Foster good relations between persons who share a relevant protected characteristic and persons who do not share it.

2.0 Protected Characteristics 2.1 Equality Act 2010 is clear that there are particular characteristics that are intrinsic to an individual against which it would be easy to discriminate. Section 149 (the Public Sector Equality Duty) lists the characteristics known as ‘protected characteristics’ against which we have to test for discrimination. These characteristics are gender, race/ethnicity, religion and belief, sexual orientation, age, gender reassignment, pregnancy and maternity and disability.

3.0 Identifying Impacts across protected characteristics

Protected characteristic

Recommendations/mitigating actions

Gender

The consultation process will be accessible to all and will not be discriminatory against any identified group.

Age

Younger people are less likely to participate in this type of consultation exercise. Information will be provided to Hugh Baird College, libraries and sports centres.

Disability

Hard copies of documentation will be sent out in post to a selection of stakeholders, and will be available to all on request. It will also be available in a large print format and an “easy-read” format if required. Details of a dedicated telephone line is included on documentation, to assist those with additional literacy needs who wish to participate in the consultation.

Race/Ethnicity

Will use Sefton’s access to a translation service if required.

Religion or belief

As it is a 3-month consultation period, there are a number of religious festivals taking place, but there is plenty of time for people to get involved outside these festival periods.

Sexual The consultation process will be accessible to all and will not be

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Orientation discriminatory against any identified group.

Gender Reassignment


Pregnancy and maternity


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PROJECT PROPOSAL

Transportation & Highway Infrastructure Services Consultation Exercise May to July 2017 – Stakeholder List Using the Stakeholder Identification guide, we have compiled this comprehensive list of whom we believe are our influential stakeholders

COMMUNITY GROUPS AND FORUMS

Sefton CVS Suite 3B, 3rd Floor, North Wing, Burlington House, Crosby Road North, Waterloo, L22 0LG [email protected]

Embrace (via Sefton CVS)

In Trust (via Sefton CVS)

Sefton Ability (via Sefton CVS)

Sefton Access Forum (via Sefton CVS)

Sefton Equalities Standing Group (via Sefton CVS)

Sefton Visual Impairment Group (via Sefton CVS)

Sefton Young Advisors (via Sefton CVS)

People First - Merseyside 3rd Floor, The Investment Centre, 375 Stanley Road Bootle Merseyside L20 3EF

[email protected]

Sefton Carers Centre

27-37 South Road Waterloo Merseyside L22 5RF [email protected]

Sefton Older Persons Forum 4th Floor, The Shakespeare Centre 43-51 Shakespeare Street Southport Merseyside PR8 5AB

[email protected]

Southport Access for Everyone (SAFE) Victoria Methodist Church, Sussex Rd Southport Merseyside PR8 6DG [email protected]

The Sefton Disability Learning Partnership Board & Getting involved Group

Via Michelle Anglesea, LD Information Officer, Health & Wellbeing (ext 3193)Ext 3193 [email protected]

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LOCAL GOVERNMENT

Internal – Chief Executive, Executive Directors x2, Director of Social Care and Health, Director of Public Health, Heads of Service x 12

Via email

All Sefton Councillors (66) Via email

Peter Dowd MP Via email

Bill Esterson MP Via email

John Pugh MP Via email

Aintree Village Parish Council Via email to Parish Clerk

Formby Parish Council

Hightown Parish Council

Ince Blundell Parish Council

Little Altcar Parish Council

Lydiate Parish Council

Maghull Town Council

Melling Parish Council

Sefton Parish Council

Thornton Parish Council

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PREVIOUS PARTICIPANTS

In the 2016 survey, participants were given the opportunity to provide their contact details if they wanted to participate in future similar surveys. 501 of the respondents indicated a “Yes” response to this, and provided their contact details. 96% of this group also provided their email address, so will be contacted electronically.

OTHER AGENCIES

Aintree Coachline 11 Clare Road, Bootle, L20 9LY

Arriva Northwest Bob Hind - 73 Ormskirk Road, Aintree, L9 5AE

Association of Sefton Disabled

Barbara Wood - 28 Burbo Bank Road North, Blundellsands, L23 8TA

Bootle Business Village Partnership

Julie Swarbrick - The Investment Centre, 375 Stanley Road, Bootle, Merseyside L20 3EF

Delta Taxis 200 Strand Road, Bootle, L20 3HL

Freight Transport Association

Mr Malcolm Bingham - Springwood House, Low Lane, Horsforth, Leeds, LS18 5NU

Hugh Baird College B Howarth - Balliol Road, Bootle, L20 7EW

Litherland Resource Centre Mike O’Brien - 68 Bark Road, Litherland, L21

Liverline Travel Services 73 Ormskirk Road, Aintree, L9 5AE

Maghull Ramblers Bill Morley - 2 Greville Drive, Maghull, L31 7DE

Maghull Ramblers David Steen - c/o Mersey Motor Boat Club, 36 Pilling Lane, Lydiate L31 4HF

Mersey Regional Ambulance Service

Ms Brenda Simm - Chief Metropolitan Ambulance Officer, Elm House, Belmont Grove, Liverpool, L6 4EG

Merseyrail Mr David Mullen - Operations Director, Room 820, Rail House, Lord Nelson Street, Liverpool, L1 1JF

Merseyside Cycling Campaign

Peter Roome - 26 Berwick Drive, Crosby, L23 7UU

Merseyside Fire and Rescue Service Headquarters

Mr Simon Woodward - Operational Planning and Policy Team, Bridle Road, Bootle, L30 4YD

Merseyside Police - Sefton Traffic Management

Mike Abram - Area 10 & Sefton Traffic Management Maghull Police Station, Westway, Maghull, L31 0AA

Merseytravel Steve Cook - PO Box 1976, Liverpool, L69 3HN

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Netherton Activity Centre Manager - Netherton Activity Centre, Glovers Lane, Netherton, L30 3TL

Netherton Community Forum

J Flynn - 45 Apollo Way, Bootle, L30 7PH

Opportunities Shop Ltd Mr Jason Wadeson - Opportunities House, Marsh Lane, L20 5HZ

Ormskirk, Preston & Southport Travellers Assoc.

John Blinkhorn - 35 Stanley Street, Ormskirk, L39 2DH

Queens Road Neighbourhood Centre

John Wardle - Hertford Road, Bootle

Radio Yellow Top Cabs (Southport) Ltd

107 Sussex Road, Southport, PR8 6AF

Railway Development Society (NW)

David Forshaw - 52 Shore Road, Southport, PR8 2PT

Ramblers Association R Fletcher - 39 Church Road, Maghull, L31 5PB

Seaforth Information Network Group

Dilys Pront - 75 Seaforth Road, Seaforth, L21 3TX

Seaforth Radio Cars K Evason - 105 Bridge Road, Seaforth, L21 2PE

Sefton Area Partnership of Local Councils

Mr Mike Coles - Threewoode, 36A Victoria Road, Formby, Liverpool, L37 7DD

Sefton Bridlepath Committee

Pat Snowdon - 112 Greenloons Drive, Formby, L37 2LR

Sefton Footpath Group Cathy Rafferty - 3rd Floor, Merseyside 3tc Centre, 16 Crosby Road North, Waterloo, L22 0NY

Sefton Footpath Group Ken Lamb - 20 Osborne Road, Formby, L37 6AR

Sefton Public Health Director of Public Health - 6th Floor, Merton House, Stanley Road, Bootle, L20 3UU

South Sefton Hackney Carriage Drivers Assoc

W L Whitehead - 211 Fernhill Road, Bootle, L20 0AG

South Sefton Partnership Harry Hurst - 45 Merton Road, Bootle, L30 5QA

Stagecoach Merseyside & South Lancs

Mr Les Burton Service Manager - Gillmoss Depot East Lancs Road Liverpool L11 0BB

Waterloo and Crosby Business Village Partnership

Julie Swarbrick - The Investment Centre, 375 Stanley Road, Bootle, Merseyside L20 3EF

West Lancs Footpath Group Mr Ron Gordon - 12 Narrow Lane, Aughton, L39 5EW

Wingates Tours Spencers Lane, Melling, L31 1HB

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PROJECT PROPOSAL

Locality Services – Commissioned Transportation & Highway Infrastructure Services

Consultation & Engagement 2017 - Communication Plan

Key: Activity Completed Activity Cancelled Activity started Activity not started

Op

tio

n:

e-Consult Forum / Meetings

Contact Centre Hard to Reach Groups

Letter/email Posters/ Leaflets

Internet & Intranet/ Yammer/Twitter/ Facebook/ Press release

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Locality Services – Commissioned Transportation & Highway Infrastructure Services

Consultation & Engagement 2017 - Communication Plan

Key: Activity Completed Activity Cancelled Activity started Activity not started

Acti

on

(i) Awareness and signposting to eConsult wherever possible (posters, internet etc.) (ii) Questionnaire loaded on to e-consult - to be effective from 01/05/2017

Meet with “hard to reach” groups (using advice and support of CVS and C&E staff where possible)

CC informed of Consultation Exercise and relevant contact details (dedicated phone line and email address)

As per Stakeholder list

(i) Sefton CVS newsletter to community groups (ii) Letter or email of 2017 questionnaire sent to previous respondents, who indicated willingness to participate in future surveys (iii) Letter or email to other identified Stakeholder Groups and Contacts

(i) Libraries – posters to be displayed, and leaflets provided (ii) Leisure centres – posters to be displayed and leaflets provided (iii) Posters to be displayed in foyers of main civic buildings

(i) Notices and links to eConsult on intranet and internet to raise staff and customer awareness (ii) Raise awareness with internal staff via Yammer (iii) Facebook and Twitter posts to raise awareness and signpost to eConsult (iv) Press release in local papers (further advice from Comms Team required) (v) Highlight and links on partner websites (other LAs) to eConsult

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9

Have your say on

Transportation & Highway Infrastructure Services

www.sefton.gov.uk

2017 Survey

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to Sefton Council’s second annual survey to find out what

people think of the Highways and Transportation services in Sefton.

This includes:

P the condition of the roads

P street lights

P pavements and footpaths

P traffic congestion and pollution

P the rights of way network.

We want to know if you think these could be improved and what your

priorities are.

This is your chance to have your say.

The questionnaire can be completed by anyone who lives, works or travels

in Sefton. It’s quick and easy to complete the survey online

www.engagespace.co.uk/sefton

Alternatively, you can complete this paper copy and return the completed

form in the pre-paid envelope by Friday 4 August 2017.

All the responses will be dealt with in the strictest confidence, and will be

used for our research purposes only. We will not pass your details on to

any third party. Results of the survey will be published on our website.

Alternative formats (such as large print or other languages) can be

provided.

If you have any enquiries in relation to the questionnaire, you can email

[email protected] or call 0151 934 3375.

Welcome

Page 1

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Roads being in good condition

Good pavements & footpaths

Good street lighting

Low levels of traffic & congestion

Good cycle routes/lanes & facilities

Safe roads

(*Rights of Way, or RoW, are routes open to the public – such as ‘bridleways’ and

footpaths – which are often in the countryside but can also be found in towns)

Low levels of local traffic pollution

What is important to you, our Customer? PLEASE TICK ONE ONLY FOR

EACH ROW Not at all

important

Q1Fairly

important

Very

important

Not very

important

Don’t

know

A good Rights of Way* network

Now, thinking about roads and transport in Sefton, how satisfied or dissatisfied are

you with the following…? PLEASE TICK ONE ONLY FOR EACH ROW

WHAT DO YOU THINK ABOUT TRANSPORTATION & HIGHWAY SERVICES?

Q2

Very satisfied

Neither satisfied

nor dissatisfied

Fairly satisfied

Fairly dissatisfied

Very dissatisfied

Rights of Way network

Levels of local traffic pollution

The condition of roads

Pavements & footpaths

Street lighting

Traffic levels & congestion

Cycle routes/lanes & facilities

Safety on roads

And, taking everything onto account, how satisfied or dissatisfied are you overall with transportation & highways services?

P

P

Page 2

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Sefton is facing significant budget pressures, which are likely to continue over the coming years, and has to look at new and more efficient ways of doing things. To deal with the pressure on budgets, we have to consider where we should prioritise our efforts and spending.

Page 3

And for which of the following service areas do you think it is acceptable to

reduce the level of service? PLEASE TICK UP TO FIVE OPTIONSQ4

P

Management and maintenance of roads

Management and maintenance of pavements

Management and maintenance of street lighting

Management and maintenance of road drainage, gullies and drains

Management and maintenance of grass verges, trees and weed control

Services to improve road safety

Services to manage and reduce levels of traffic congestion

Management and maintenance of cycle paths and facilities

Management and maintenance of country paths and Rights of Way

Gritting of roads and pavements and clearance of snow

None of these

For which of the following service areas is it not acceptable to reduce the level of

service? PLEASE TICK UP TO FIVE OPTIONSQ3

P

Management and maintenance of roads

Management and maintenance of pavements

Management and maintenance of street lighting

Management and maintenance of road drainage, gullies and drains

Management and maintenance of grass verges, trees and weed control

Services to improve road safety

Services to manage and reduce levels of traffic congestion

Management and maintenance of cycle paths and facilities

Management and maintenance of country paths and Rights of Way

Gritting of roads and pavements and clearance of snow

None of these

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WHAT DO YOU THINK ABOUT PAVEMENTS & PEDESTRIAN FACILITIES?

How satisfied or dissatisfied are you with the each of these within Sefton…?

PLEASE TICK ONE ONLY FOR EACH ROW

The provision of pavements

The condition of pavements

The cleanliness of pavements

Direction signposts for

pedestrians

Drop kerb crossing points (e.g.

for pushchairs or wheelchairs)

Provision of safe crossing points

Pavements being kept clear of

obstructions (e.g. parked cars)

WHAT DO YOU THINK ABOUT ROADWORKS

Very satisfied

Neither satisfied

nor dissatisfied

Fairly satisfied

Fairly dissatisfied

Very dissatisfied

Thinking about roadworks in Sefton, how satisfied or dissatisfied are you with…?


Notice of roadworks before they happen

Efforts to reduce delays to traffic

(e.g. carrying out works at night)

Time taken to complete roadworks

Signposting of road diversions

Availability of information to find out about roadworks (e.g. helpline, website)

Efforts to minimise nuisance to residents caused by roadworks (e.g. noise, dust etc.)

Very satisfied

Neither satisfied

nor dissatisfied

Fairly satisfied

Fairly dissatisfied

Very dissatisfied

Q5

Q6

P

P

Page 4

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WHAT DO YOU THINK ABOUT THE CONDITION OF ROADS & PAVEMENTS?

How satisfied or dissatisfied are you with the each of these within Sefton…?


Condition of road surfaces

Cleanliness of roads

Condition of road markings (e.g. white lines)

Condition & cleanliness of road signs

Speed of repair to damaged roads & pavements

Quality of repair to damaged roads & pavements

Maintenance of highway verges, trees & shrubs

Weed killing on pavements & roads

The provision of drains along the sides of roads

Keeping drains clear and working

The provision of street lighting

Speed of repair to street lights

Would you say that within Sefton, compared to a year ago, there are more

potholes and damaged roads, there are fewer, or there has been no change in the

number? PLEASE TICK ONE ONLY

MoreNo

ChangeFewer

Don’t know/None of these

Very satisfied

Neither satisfied

nor dissatisfied

Fairly satisfied

Fairly dissatisfied

Very dissatisfied

Q7

Q8

P

P

Page 5

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How satisfied or dissatisfied are you with the way Sefton…?


Deals with potholes & damaged roads

Deals with flooding on roads & pavements

Deals with obstructions on pavements

Keeps roads clear of obstructions such as skips/scaffolding etc

Deals with illegally parked cars

Cuts back overgrown hedges obstructing the highway or hiding road signage

Deals with mud on the road

Deals with abandoned cars

Undertakes winter gritting & snow clearance

Provides information to residents on winter gritting & snow clearance

Very satisfied

Neither satisfied

nor dissatisfied

Fairly satisfied

Fairly dissatisfied

Very dissatisfied

Q9

WHAT DO YOU THINK ABOUT THE CONDITION OF ROADS & PAVEMENTS?

P

Page 6

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WHAT DO YOU THINK ABOUT ROAD SAFETY?

How satisfied or dissatisfied are you with the way Sefton…? PLEASE TICK

ONE ONLY FOR EACH ROW

Very satisfied

Neither satisfied

nor dissatisfied

Fairly satisfied

Fairly dissatisfied

Very dissatisfied

Speed limits being right for local roads

The enforcement of speed limits

The number of speed control measures (e.g. road humps)

The location of speed control measures

Safety of walking

Safety of cycling

Safety of children walking to school

Safety of children cycling to school

Road safety training/education given to drivers

Road safety training/education given to children

Q10

Thinking about the following, to what extent do you think there are too many, too

few, or do you think there are the right amount in Sefton?


Far too many

About the right amount

A little too many

A little too few

Far too few

Don’tknow

Cycle routes/lanes

Speed control measures (e.g. speed humps)

Street lights

Controlled pedestrian facilities (e.g. pelican crossing, zebra crossing)

School crossing patrols

Q11

P

P

Page 7

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Agenda Item 9

How satisfied or dissatisfied are you with the way Sefton…? PLEASE TICK

ONE ONLY FOR EACH ROW.

Provision of RoW footpaths, e.g. for walking or running

Provision of bridleways for horse riding or cycling

Signposting of RoW

Condition of RoW

Ease of use by those with disabilities

Information about RoW routes

Overgrown footpaths and bridleways

Q12

Very satisfied

Neither satisfied

nor dissatisfied

Fairly satisfied

Fairly dissatisfied

Very dissatisfied

As a reminder, Rights of Way, RoW, are routes open to the public, such as bridleways

and footpaths, which are often in the countryside, but can also be found within towns.

WHAT DO YOU THINK ABOUT RIGHTS OF WAY?

How satisfied or dissatisfied are you with each of the following in Sefton…?

PLEASE TICK ONE ONLY FOR EACH ROW. Q13

WHAT DO YOU THINK ABOUT HOW WE MANAGE TRAFFIC?

Very satisfied

Neither satisfied

nor dissatisfied

Fairly satisfied

Fairly dissatisfied

Very dissatisfied

Clarity of roadsigns

Location of permanent traffic lights

Waiting time at permanent traffic lights

Measures to tackle illegal on-street parking

Restrictions of parking on busy roads

Availability of Park & Ride schemes

The routes taken by heavy goods vehicles

P

P

Page 8

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WHAT DO YOU THINK ABOUT AIR QUALITY INFORMATION?

How well informed, if at all, do you feel about local air quality?

PLEASE TICK ONE ONLY

Very well informed

Fairly well informed

Not very well informed

Not at All informed

Don’tknow

Q15

Very satisfied

Neither satisfied

nor dissatisfied

Fairly satisfied

Fairly dissatisfied

Very dissatisfied

WHAT DO YOU THINK ABOUT CYCLING FACILITES?

Do you regularly use a bike? If yes, please answer the following section. If not, please

go to Q15

How satisfied or dissatisfied are you with each of the following in Sefton…?


The number of cycle routes/cycle lanes provided

The location of the cycle routes/cycle lanes provided

The condition of cycle routes/ cycle lanes

Cycle crossing facilities at road junctions & traffic signals

Cycle parking

Direction signs for cycle routes/cycle lanes

Cycle route/cycle lane information such as maps etc.

Cycle training (e.g. at schools)

Cycle facilities in the workplace (e.g. racks, showers etc)

Q14P

P

Page 9

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WHAT DO YOU THINK ABOUT HIGHWAYS & TRANSPORTATION INFORMATION?

How satisfied do you feel about the information Sefton provides in relation to local

transportation and highways services (e.g. internet updates)?

PLEASE TICK ONE ONLY

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

P

Q16

Fairly dissatisfied

Very dissatisfied

What would be your preferred way to receive the information and updates we

provide?Q17

TELL US ABOUT YOUR USE OF TRANSPORT

Do you personally drive a car (or van)?Q18 Yes No

If yes, about how often do

you drive a car (or van)?

PLEASE TICK ONE

ONLY

Q19 Daily Weekly2-3 times a week

MonthlyLess

frequent

And about how often, if at all, do you use each of the following to get about…?

PLEASE TICK ONE ONLY FOR EACH ROWQ20

Daily Weekly2-3 times a week

MonthlyLess

frequent/ never

Walking

Cycling (to or from work or school)

Cycling (recreationally)

Bus

Motorcycle or moped

Taxi or mini-cab

Train

Park & Ride (in addition to any ticked above)

Wheelchair or mobility scooter

P

P

Page 10

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Agenda Item 9

How do you normally travel to the following places…? PLEASE TICK ALL THAT

APPLYQ21

WorkSchools/Colleges

Shopping Doctors HospitalsLeisure facilities

Visiting friends,

family etc

By walking

By bicycle

By car or van

As a passenger in a car

By motorcycle/moped

By taxi or mini-cab

By train

By Park & Ride

Using a wheelchair or mobility scooter

By bus

Very easy

Fairly easy

Neither easy nor difficult

Fairly difficult

Very difficult

Doesn’t apply

Work

School/college

Local shops/supermarkets

Doctors & health facilities

Hospital

Leisure facilities

To visit friends/family

How easy or difficult do you find travelling to the following places (by any form of

transport)…? PLEASE TICK ALL THAT APPLYQ22


P

P

Page 11

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FURTHER CONTACT – CAN YOU HELP US?

We value your opinion, and we hope to repeat this particular survey again next

year, to continue to measure against the baseline we have set using the results

from 2016 and from this year, and to see if your outlook has changed in relation

to our transportation and highway infrastructure services.

In addition, we would also like your opinion and views on the wider range of

services we provide, and the future direction of the Council as a whole.

*If you have ticked “Yes” to either question above, please provide your contact details:

Sefton Council would like to thank you very much for taking the time to

participate in this consultation exercise

Would you be willing to be contacted again, in the next 12 months, and give us

your views on:

Title: Name:

Address:

Postcode:

Email address:

Page 12

Finally, is there anything else you would like to add specifically in relation

to questions asked within this survey?Q23

Are you a resident of Sefton?Q24

Yes No

Yes* No

Q25 Sefton’s transportation and highway infrastructure services?

Any other survey regarding Sefton Council?

Yes* No

Q26

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Page 13


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Agenda Item 9

Finally please provide some details about yourself

Answer as much or as little as you want. We will not share your personal

data. However, we will share the anonymised results of the consultation with

partners who we work with to deliver local services. Your contributions will be

anonymised on receipt and your comments will then be used for research and

consultation purposes. Your identity will not be published by us at any stage

without your consent unless we are obliged to do so by law

1. Please tell us the first part of your postcode

(the first 3 or 4 letters and numbers

2. Are you

Male Female

3. How old are you?

30-39

60-69

40-49

70-79

4. Disability : Do you have any of the following (please tick all that apply):

18-29

Physical Impairment Visual Impairment

Learning Difficulty Hearing Impairment/deaf

Mental health/mental distressLong term illness that

affects your daily activity


Page 14

50-59

80-84 85+

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Agenda Item 9

Please read the following statement …

If you have ticked any of the boxes above, or you have cancer, diabetes

or HIV this would be classed as ‘disability’ under the legislation. Do you

consider yourself to be ‘disabled’?

Yes No

5. Ethnicity – do you identify as…...

Asian:

Bangladeshi Indian

Pakastani Other Asian background

Black:

African British

Caribbean Other black background

Chinese

Chinese Other Chinese background

Mixed Ethnic Background:

Asian and White Black African and White

Black Caribbean and White Other mixed

White

British

Irish

Welsh

Latvian

Other White background

English

Scottish

Polish

Gypsy/Traveller

Page 15Page 180

Agenda Item 9

The following questions are a little more personal and you can choose

to stop here if you wish, however it would be really helpful if you would

consent to complete …

6. Do you have a religion or belief?

Buddhist Christian

Hindu Jewish

Yes No

If you ticked yes, please tick one of the following

Muslim Sikh

No religion

Other – please specify

7. How would you describe your sexual orientation?

Heterosexual Bisexual

Gay Lesbian

8. Do you live with the gender you were given at birth?

Yes No

Page 16Page 181

Agenda Item 9


STOP

This is YOUR chance to have YOUR say onTransportation & Highway Infrastructure Services

Please go to www.engagespace.co.uk/seftonIf you require a copy please call 0151 934 3375

DO YOU HAVE A VIEW ON..Seftonʼs Roads?Seftonʼs Pavements?Seftonʼs Street Lights?Seftonʼs Cycle Routes?Seftonʼs Traffic Congestion?

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Agenda Item 9


Agenda Item 10

Sefton Public Engagement and Consultation Panel Date: 17th March 2017 Title: Proposal to undertake Public Engagement and Consultation Activity

– M58 Junction 1 Improvements Report of: Andrew Dunsmore / Lee-Victoria Davies


developed with regard to the M58 Junction 1 Improvements 2. Background 2.1 The main purpose of the Public Engagement and Consultation Panel


3. M58 Junction 1 Improvements

3.1 Co-ordination of strategic investment, including transport, is now undertaken at City Region level, through the Combined Authority, together with the Local Enterprise Partnership. The Liverpool City Region (LCR) Growth Plan was submitted to Government in December 2013. In summer 2014 Government announced £232.3m of funding for the City Region over the next 6 years.

3.2 Investment in the transport infrastructure element of the Growth Plan

consists of approximately £120m for 13 major transport schemes and this also includes requirements for approximately 10% contribution to each scheme to be provided locally.

3.3 The M58 Junction 1 Improvements is one of the 13 major projects

within the Growth Plan and involves the provision of south-facing slip roads, to be delivered in 2018/19.

3.4 This scheme consists of the construction of the ‘missing’ slip roads at

the junction, providing a northbound off slip and a southbound on-slip. A business case was developed on the basis of the benefits that the scheme will provide to existing traffic conditions in the area. It will also facilitate potential future development in the Maghull area.

3.4 The Contractor John Sisk and Sons has been commissioned to design

and build the scheme. It is anticipated the scheme will start on site in April 2018 and be completed by January 2019.

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4. The Consultation 4.1 The objective of the public engagement activity is as follows:

To keep local residents, landowners, businesses and community groups and their elected representatives, who may be affected by the proposals up to date on the scheme progress in an engaging and accessible way.

4.2 The project proposal sets out the engagement detail. In summary,

the target audience has been identified and their engagement level has also been highlighted. The communication channels have also been identified and the requirement to ensure the information is accessible has also been highlighted.

4.2 The scheme will require a formal Planning Application. As part of this

process a Statement of Community Involvement will be completed. This will set out how in more detail how the public engagement and to who, the scheme will be consulted. The Council’s Planning team will then lead on the Statutory Consultation process required for the consideration of the Planning Application.

5. Legal Department Comments 5.1 Sefton’s Legal Department has considered the consultation plans

contained in this report and has no comments to make. 5. Recommendations 5.1 The Public Engagement and Consultation Panel is recommended to: a) Appraise the public engagement and consultation plan for the

M58 Junction 1 Improvements b) Request that the officers return to the Panel to provide details of


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Project Title: M58 Junction 1 Improvements



Lead officer: Andy Dunsmore Contact no

0151 934 2766

Designation Strategic Transport Planner



√ The Economy

The Most Vulnerable



√ Resilient Communities

√ The Environment







PROJECT PROPOSAL

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M58 Junction 1 New Slip Roads - Compulsory Purchase Order - 1 April 2017 - 31 July 2017


External Partners

The contractor John Sisk and Sons has been commissioned to take forward the scheme and they will develop technical and non-technical content. This will then be approved by Sefton Council and issued via the channels identified in the section detailing materials to be used during the consultation.

Liverpool City Region Combined Authority are funding £5.5m of the £6.685m project as part of the Local Growth Fund, which will be provided in line with the funding agreement.

Highways England will be a significant consultee on the project as their approval is required to undertake the work required.

Internal Partners

Strategic Transport Planning and Investment (STPI) will work with Corporate Communications to approve the content of the non-technical information developed by John Sisk and Sons.


03/03/17 21/12/18 The scheme budget is £6.685m and is included in the Capital Programme for 2016/17 and subsequent years. The Council has received an Offer of Funding from The Liverpool City Region Growth Deal of £5.5m towards the project costs. This is conditional on the scheme being completed and funding claimed by 1st June 2019. The funding for the delivery of the engagement activity has not been determined as costs are yet to be worked out in detail.


The existing grade separated junction provides traffic linkage between the M58 motorway

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and the local towns of Maghull and Kirkby. The layout of the junction currently enables movements onto the M58 northbound carriageway and movements off the M58 southbound carriageway. The scheme will improve the junction by providing additional slip roads to also enable movements onto the M58 southbound carriageway and movements off the M58 northbound carriageway. This resulting junction will be capable of accommodating all possible traffic movements and will upgrade the current facility to provide a complete and unrestricted junction between the motorway and intersecting roads. The primary objective of the scheme is to improve the economy through better transport facilities, supporting existing businesses and facilitating new development, creating new jobs and homes. It is anticipated that the scheme will support commercial and residential development in Maghull, increasing employment and facilitating new, more accessible development. The scheme is expected to reduce congestion and accident risk on existing routes in Maghull and within Knowsley, by releasing potential capacity in the existing motorway local highway network. It is also anticipated that the scheme will facilitate improved access to the proposed Maghull North Station, supporting multi modal journeys and public transport.

Aims & Objectives

The principal scheme objectives are;

To improve accessibility for the residents and businesses within Sefton, particularly within Maghull, to the Motorway network.

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To improve traffic conditions within Maghull The consultation and engagement objectives will be;

To keep local residents, landowners, businesses and community groups and their elected representatives, who may be affected by the proposals, up to update on the schemes progress in an engaging and accessible way.

Target Audience

The target audience for the whole project is as follows:

Stakeholder Engagement Level Information level Communication Channel

Sefton Council Councillors

Information

Consultation

Participation

Technical

Non-technical

Council Reports

Updates and briefings

Maghull Town Council

Information Non-technical Letter / email

Report

Merseytravel Information

Consultation

Participation

Technical

Non-technical

Letter

Various internal Sefton Council departments

Information

Consultation

Participation

Technical

Non-technical

Letter / email

Internal meetings

MP’s / MEP’s Information Non-technical Letter / email

Websites

Local Enterprise Partnership


Websites

All Neighbouring Authorities


Websites

CPRE Information Non-technical Letter / email

Websites

Natural England

Information Non-technical Letter

Websites

Peel Ports Information Non-technical Letter / email

Websites

Statutory undertakers

Information Non-technical Letters & plans

Environment Agency


Websites

Sefton Chamber Of Commerce & Industry


Websites

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Ashworth Hospital


Websites

Press release

Social media

Local press wrap around

Scheme telephone number

Edge Hill University


Websites

Press release

Social media


Scheme telephone number Educational Visits

Civic Trust North West


Websites

Lancashire, Manchester, North Merseyside Wildlife Trust


Websites

Local Landowners and Tenants

Information

Consultation

Participation

Technical

Non-technical

Letter / email

Meetings

Emails

Statutory Surveys (already undertaken – by LRS and Sefton Council)

Websites

Press release

Social media



Highways England

Information Technical

Non-technical

Letter / email

Meetings

Emails

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Local Schools

Information Non-technical • Websites • Press release • Social media • Local press wrap

around • Letter / email • Educational Visits

Residents Information Non-technical • Websites • Press release • Social media • Local press wrap

around • Exhibition • Scheme telephone

number • Community group

visits

Local businesses

Information Non-technical • Websites • Press release • Social media • Local press wrap

around • Scheme telephone

number • Exhibition

The public engagement elements of the project are highlighted in the above table.

Methodology

We will be keeping our target audience involved by following a detailed programme which has been determined by the project milestones. This will ensure that engaging content throughout the design and construction of the scheme will be provided at appropriate times.

The following communication channels will be utilised throughout this process:

Website content – incorporating browsealoud

Scheme telephone number & email

Press releases

Social media


Local exhibition

Targeted letter delivery to those directly affected i.e. landowners

Educational visits – during the construction phase

Communications Plan

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The highlighted parts of the communications plan are those which are targeted at local residents. To provide the Public Engagement and Consultation Panel with a complete view of the plan the complete programme of activities is also included.

Date

Target Stakeholder Information level / details of communication

Communication channel

March All Establishment of key messages to be used across communications.

All

TBC All Non technical information including

Scheme overview

Benefits of the scheme

Outline programme

Establishment of pages on the Council Website

TBC • Residents • Local schools • Landowners and tenants • Local businesses

Set up of Scheme telephone number to allow target stakeholders to make quick and easy contact with the Contractor


TBC • Residents • Local schools • Landowners and tenants • Local businesses

Non-technical information setting out an overview of the scheme

• Website • Press release • Social media • Local press

wrap around

TBC • Residents • Local schools • Landowners and tenants

Non-technical information including, plans, details of likely impact of construction vehicles etc.

Exhibition – staffed by John Sisk and Sons / Council

TBC • MP’s / MEP’s • Local Enterprise

Partnership • All Neighbouring

Authorities • Ministry Of Defence • CPRE • Natural England • Peel Ports • Statutory undertakers • Environment Agency • BAE Systems • Sefton Chamber Of

Commerce & Industry • Ashworth Hospital • Edge Hill University • Civic Trust North West • Wildlife Trust

Scheme update Letter / email

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TBC Landowners Discussions on land take • Letter / email • Face to face

meetings

TBC In line with SMBC Statement of community involvement

Planning Application Submission - Statutory consultation by Local Planning Authority

Letter / email

TBC Maghull Town Council Update on the scheme To be confirmed by Town Council.

TBC • Highways England Discussions over scheme details

Meetings / emails

• Councillors • Residents

Non-technical information Update report to Area Committee

TBC • Cabinet CPO Approval Cabinet Report


A potential barrier to prevent the target audience from accessing the information is the level of accessibility of the information. To overcome the barrier we will offer the information provided across the channels in a range of formats as follows:

Large Print – the font size will vary depending on requirement of the individual who has requested the information. The paper size will remain at A4.

Easy read format – this will use straightforward words and phrases which are supported by pictures, diagrams, symbols and photographs.

Sefton Council website with browsealoud function

Audio format – provision of an audio version as an mp3

Translation – provision of non-English language translation on request


This is primarily an information provision exercise and will not involve actively encouraging participation. However if customers ask questions we will publish a frequently asked questions document on our website. Customers who want to be kept informed via email will be set up as an email group in outlook, accessible from a password protected email account.


This process is centred on keeping the public informed ie provision of information and there will not be a requirement to provide a response or for the findings to be published. However if questions are asked they will be published alongside the answers in a FAQ format on the scheme website and possibly the wrap around in the newspaper.

The Planning Application process will involve responses in relation to the application being published as part of the report to Planning Committee.

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√ Informing Giving people information about something (a limited opportunity for them to be involved)


√ Deciding together Making decisions using patients’ and public’s views – Planning Application






Questionnaire (Please attach. The Panel will not be able to consider your proposal if it is not available in advance for them to consider)

No A questionnaire will not be used as part of this exercise.


Yes

Channel Responsibility

Sefton Council website – with bowsealoud

Sefton Council / John Sisk and Sons

Sefton Council social media

Sefton Council

Press releases Sefton Council (public facing) John Sisk and Sons (industry releases)

Local Press wrap around including Sefton Talking Newspaper

Content John Sisk and Sons Commissioned by Sefton Council Corporate Communications


John Sisk and Sons

Educational / John Sisk and

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Community Visits Sons / Sefton Council

Exhibition John Sisk and Sons / Sefton Council


Yes Sefton Council Corporate Communications will also work closely with Knowsley Communications department to ensure their residents are kept informed of the scheme.


No


Documents to follow include

Draft website text

Draft key messages and benefits

If you require further information please contact either Jayne Vincent on 0151 934 3840 or June McGill on 0151 934 4080

Signature of Project Lead: Date: 03/03/2017

Manager Approval: Date: 03/03/2017 Date approved by Business Intelligence & Performance Team Date:

Please return this form electronically to:- [email protected] or [email protected]

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Agenda Item 11

Sefton Public Engagement and Consultation Panel Date: 17th March 2017 Title: Proposal to undertake Public Engagement and Consultation Activity

– Participation Strategy Report of: Sefton Young Advisors (Laura Goad and team representatives)


developed with regard to the Participation Strategy/Toolkit 2. Background 2.1 The main purpose of the Public Engagement and Consultation Panel


3. Youth Voice and Participation 3.1 In April 2015 the Sefton Young Advisor team, as a result of conversations

with a range of services and agencies, led on the delivery of a multi-agency engagement event to design a Participation and Youth Voice Strategy for Sefton; this event included young people as well as practitioners. The aim was to create a strategy, with practical steps that young people and services could take to improve the levels of participation within those services.

A draft of this strategy/toolkit was brought to the Engagement and

Consultation Panel in September 2015. A number of follow-up conversations and focus group sessions have taken

place over the past 18 months. The result is a participation ‘toolkit’ that should provide services and young people with practical tools to assess the levels of participation and how the participation could be better embedded and demonstrated.

It is hoped that all services that sign up to using the toolkit will have improved

the participation and voice of young people throughout the service they are engaging with.

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4. The Consultation 4.1 This is the final stage of our consultation process. We would like the

Engagement and Consultation Panel to review the Participation Toolkit and to approve it. We would also appreciate support from the Panel to disseminate the toolkit.

The Participation Toolkit could also be used by the panel and YA reps

as a structure to feedback to officers presenting consultation plans to the panel.

5. Recommendations 5.1 The Public Engagement and Consultation Panel is recommended to: a) Appraise the public engagement and consultation plan for the

Participation Toolkit b) Request that the officers return to the Panel to provide details of


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Youth Voiceand

ParticipationToolkit

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Page 3 Introduction to the Toolkit

Page 4 What is Participation?

Page 5 The Ladder of Participation

Page 7 4 Key Principles of Participation

Page 8 The Benefits of Participation

Page 10 The Checklist

Page 14 Acknowledgements

Contents

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Introduction to the Strategy

The drive to develop this strategy was the result of conversations with

Local Authority, Health and VCF organisations regarding whether there

was a current participation and youth voice strategy to guide the work of

services for young people. The gap identified in these conversations and

the need for this gap to be filled led to the delivery of a number of strategy

development workshops, focus groups and structured conversations.

At the initial development day in April 2015, participants conducted a

SWOT analysis of participation and youth voice which helps to frame the

need for a vibrant and embedded participation and youth voice strategy.

In order to maximise the strengths and opportunities, this document is

both strategic and operational, providing organisations and young people

with the rationale to support a participatory and youth voice approach, as

well as tools to measure impact and success.

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What is Participation?Participation is about ensuring that children and young people are given opportunities to be involvedin processes for decision making on issues that affect them. This means listening to what mattersmost to them, and taking their views seriously.

Participation is not just about working with children and young people on matters that are high onadults' agendas. Children and young people should have opportunities to and set and decide their ownagendas. They must be given opportunities and support to share their views.

A vital part of the participation process is telling children and young people what the plan is, and whatis going to happen as a result of hearing their views, and why.

Participation is NOT: Participation IS:

a 'token-gesture' towards involving children

'ticking the box' to impress Ofsted or to help securefunding

always formal

always about groups of children and young people

an 'added extra' to work with children and youngpeople

the same as consultation (this is just one method)

always about children and young people having toengage in adult structures in order to be heard andtaken seriously

sharing opportunities with those affected by them

a fundamental right

different for each group/person involved

an opportunity for everybody involved to developskills, knowledge and ideas

REMEMBER..Participation is not always easy and it should

not be rushed. Some children and youngpeople require more time to say what theyfeel, and some may need more support anddifferent methods to choose from and use.

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LADDER OF PARTICIPATION

8. Young people and adults share decision making.

7. Young people lead and initiate action.

6. Adult-initiated, shared decisions with young people.

5. Young people are consulted and informed.

4. Young people are assigned and informed.

3. Young people are tokenised.

2. Young people are decoration.

1. Young people are manipulated.

Roger Hart's

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Agenda Item 11

Manipulation

Children and young people do or say what adults suggest they do, but

have no real understanding of the issues OR, young people are asked

what they think, adults use some of the ideas but do not tell them what

influence they have had on the final decision.

Decoration

Children and young people take part in an event, e.g. by singing,

dancing or wearing a Tshirt with logos on it, but they do not really

understand the issues.

Tokenism

Children and young people are asked to say what they think about an

issue but have little or no choice about the way they express those

views or the scope of the ideas they can express.

Young people are assigned and inform

edAdults decide on the project and children and young people volunteer

for it. The children and young people understand the project, and know

why they should be involved and why. Adults respect their views.

Young people are consulted and inform

edThe project is designed and run by adults but children and young

people are consulted. They have a full understanding of the process

and their opinions are taken seriously.

Adultinitiated, shared decisions with young people

Adults have the initial idea but children and young people are involved

in every step of the planning and im

plementation. Not only are their

views considered but they are also involved in taking the decisions.

Young people lead and initiate action

Children and young people have the idea and decide how the project is

to be carried out. Adults are available but do not take charge.

Young people and adults share decision making

Children and young people have the ideas, set up the project and

come to adults for advice, discussion and support. The adults do not

direct but offer their expertise for the young people to consider; there is

a sense of partnership.

A youth forum set priorities with action plans and

approved spending from their own budget. An adult

supports, offering advice on how to take projects

forward.

Children and young people wanted an information pack

for a service they receive. They wrote some of the

content with additional help and information from

professionals.

A local council decided that an area of their borough

could use revamping and asked a group of young

people what should be included. They both agree on a

family nature area for local parents and children.

A local councillor asks young people want can be done

to stop them hanging on street corners, after listening to

what hey want and continuous updates over many

months a new youth shelter is built.

There is a 'D

esign a Mural' competition for young

people, the winner will have their mural painted over

graffiti, which is an eyesore, and given gift vouchers.

The local council have invited 4 local skateboarders to

their next team meeting to ask about inmproved

facilities. The meeting is on at 2:30 and all invited are

still in school.

The Crime Prevention Panel has asked a head teacher

to volunteer 6 pupil to hand out leaflets on car crime on

a Saturday morning.

The manager of a train station has sent out a

questionnaire for young people to fill in on making the

station safer. The manager took the ideas but took

credit for themselves.

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Agenda Item 11

4 Key Principles ofParticipation

children and young peoplehave equal opportunity to

be involved

children and youngpeople are valued and takenseriously

the involvement of childrenand young people is

monitored, evaluated,reported and improved

the involvement of childrenand a visible commitmentwhich is properlyresourced

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Agenda Item 11

children and young

people have a real say

in shaping their own

lives

children and young

people have

opportunities to achieve

accredited training

children and young

people get services that

can meet their changing

needs and hopes

children and young

people are valued in

their communities

the good things that

children and young

people do are shared

children and young

people are seen as and

are valued as citizens

children and young

people have

opportunities to share

their views

children and young

people get better and

more relevant services

children and young

people feel better about

themselves, and their

abilities

children and young

people build on existing

skills and develop new

ones

The Benefits of Participation

Participation can help children and young people to developimportant and useful skills and feel valued and included.

for children and young people

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Agenda Item 11

The Benefits of Participationfor organisations and services

learning from children and young people as citizens

and customers about their:

attitudes

needs

aspirations

barriers to accessing services

views on what makes a quality service

demonstrates a commitment to children and young people in

line with the United Nations Convention on the Rights of the

Child (UNCRC) and current legislation and guidance

services designed, delivered and evaluated based on actual

wants and needs rather than perceived ones

makes a significant contribution

to making the best use of limited

resources

fresh perspectives

and new ideas

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Agenda Item 11

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Agenda Item 11

The ChecklistThe checklist has been developed to:

> help you selfassess youth voice and participation in your service, in a

service you are using, have used or plan to use

> help you to develop better youth voice and participation

How to use the checklist

You can use this checklist to rate youth voice and participation in

services or use it as a tool to plan improvements or changes to youth

voice and participation.

You can use this at any time, on any service on your own or as a

group. You may need to ask questions of others to find out some of the

answers to the checklist.

What does "NowSoonLater" mean?

Now = this is in place at the minute

Soon = there is a plan to develop or start this

Later = this is not in place and there are no current plans

(this is an opportunity for development!)

Why and How?

We have included a page that has reasons why involving children and

young people effectively is important and beneficial. The page also offers

some examples on how we can involve children and young people.Page 209

Agenda Item 11

Governance

People

Values

Page 210

Agenda Item 11

Activities and Access

Diversity

Page 211

Agenda Item 11

sharing ideasand

information

sharing viewsand

experiences

sharingdecisionmaking

sharingleadership

fomal adult meetings

youth parliament

public speaking

communicating with peers

sharing ideasand

information

sharing viewsand

experiences

sharingdecisionmaking

sharingleadership

WHY? HOW?

sharing information on howthings work

sharing ideas for futureproducts and services

giving feedback

looking at how things willchange

discussion

performing and creative arts

talks, exhibitions anddemonstrations

'you said,we did' activities

community events

fact finding visits

enabling children and youngpeople to:

share experiences of usingservices

explore aspirations and barriers

share ideas for change

involving children and youngpeople in monitoring and

reviewing services

focus groups

creative group activities

forums and councils

involvement in developing,delivering and reviewing:

strategies

plans

products and services

co-production groups

involving young people incommissioning

involving children and youngpeople in recruitment

involvement in:

leadership activities

formal structuresPage 212

Agenda Item 11

We would like to express our appreciation to the following

organisations and groups, who have helped in making this Youth Voice and Participation

Toolkit an effective tool that will hopefully encourage youth voice and participation across

Sefton. Without your support and valuable assistance, this work would not have been

completed.

Thank you.

Corporate Parenting, Sefton

Merseyside Youth Association

Sefton's LSCBSefton Emotional Achievement

Service

Youth Offending Team, Sefton

Sefton CVS

Alder Hey CAMHs

South Sefton College

Brighter Liviing

Merseycare

Sefton Care Leavers Centre

YMCA Sefton

Liverpool John Moores University

NHS

Sefton Women's and Children's Aid

(SWACA)

Liverpool Children's Hospital

Sefton's Members of Youth

Parliament

Sefton's Youth Council

Citizens Advice Sefton

Sefton Coast Landscape Partnership

Buddy Up, Sefton

Young Advisors, Sefton

Sefton Council

Acknowledgements

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Agenda Item 11
