Overview and Scrutiny Committee - Meetings, agendas and minutes

NOTICE OF MEETING

Overview and Scrutiny Committee

MONDAY, 17TH MARCH, 2008 at 19:00 HRS - CIVIC CENTRE, HIGH ROAD, WOOD GREEN, N22 8LE. MEMBERS: Councillors Bull (Chair), Egan (Vice-Chair), Davies, Jones, Mallett,

Newton and Winskill

Co-Optees: Mr B. Aulsberry and Mrs. I. Shukla (REJCC non-voting representatives),

Ms. F. Kally plus 2 Vacancies (parent governors), L. Haward plus 1 Vacancy (church representatives)

AGENDA 1. WEBCASTING Please note: This meeting may be filmed for live or subsequent

broadcast via the Council's internet site - at the start of the meeting the Chair will confirm if all or part of the meeting is being filmed. The images and sound recording may be used for training purposes within the Council.

Generally the public seating areas are not filmed. However, by entering the meeting room and using the public seating area, you are consenting to being filmed and to the possible use of those images and sound recordings for webcasting and/or training purposes.

If you have any queries regarding this, please contact the Committee Clerk at the meeting.

2. APOLOGIES FOR ABSENCE 3. URGENT BUSINESS

2

The Chair will consider the admission of any late items of urgent business. (Late items will be considered under the agenda item where they appear. New items will be dealt with at item below. New items of exempt business will be dealt with at item below).

4. DECLARATIONS OF INTEREST A member with a personal interest in a matter who attends a meeting of the

authority at which the matter is considered must disclose to that meeting the existence and nature of that interest at the commencement of that consideration, or when the interest becomes apparent. A member with a personal interest in a matter also has a prejudicial interest in that matter if the interest is one which a member of the public with knowledge of the relevant facts would reasonably regard as so significant that it is likely to prejudice the member's judgment of the public interest and if this interest affects their financial position or the financial position of a person or body as described in paragraph 8 of the Code of Conduct and/or if it relates to the determining of any approval, consent, licence, permission or registration in relation to them or any person or body described in paragraph 8 of the Code of Conduct.

5. DEPUTATIONS/PETITIONS/PRESENTATIONS/QUESTIONS To consider any requests received in accordance with Part 4, Section B,

paragraph 29 of the Council’s constitution.

6. CABINET MEMBER QUESTIONS: CABINET MEMBER FOR LEISURE, CULTURE AND LIFELONG LEARNING (PAGES 1 - 4)

Briefing from Councillor Dhiren Basu, Cabinet Member for Leisure, Culture and

Lifelong Learning

7. HOMES FOR HARINGEY PERFORMANCE REPORT (PAGES 5 - 56) (Report of the Interim Chief Executive – Homes for Haringey) To receive the

Quarterly Performance Report from Homes for Haringey.

8. DIRECTOR OF HEALTH - KEY PRIORITIES Briefing from the PCT.

9. UPDATE REPORT ON THE REPLACEMENT OF PATIENT PUBLIC

INVOLVEMENT FORUMS WITH LOCAL INVOLVEMENT NETWORKS (PAGES 57 - 60)

(Report of the Chair of the Overview & Scrutiny Committee) To report to the

committee the progress with regards to the establishment of Local Involvement Networks.

3

10. CABINET MEMBER QUESTIONS: CABINET MEMBER FOR ENVIRONMENT AND CONSERVATION (PAGES 61 - 64)

Briefing from Councillor Brian Haley, Cabinet Member for Environment and

Conservation. QUESTION ANSWERS TO FOLLOW

11. PROGRESS UPDATE ON THE SCRUTINY REVIEW ON REPAIRS TO HIGHWAYS AND FOOTPATHS (PAGES 65 - 74)

(Report of the Director of Urban Environment) To provide a further update on the

progress on achieving the recommendations of the review, and to inform Members of the progress on the Highways Asset Management Plan.

12. POST OFFICE CLOSURES SCOPING DOCUMENT (Report of the Chair of Overview & Scrutiny) TO FOLLOW

13. ACHIEVING EXCELLENCE UPDATE (PAGES 75 - 86) (Report of the Interim Director – Special Projects) To provide an update on the

Achieving Excellence Programme.

14. SCRUTINY REVIEW OF SCHOOL EXCLUSIONS (PAGES 87 - 98) (Report of the Chair of the Review Panel) To approve the final report of the

review panel.

15. SUPPORT TO PUPILS WITH DRUG AND/OR ALCOHOL PROBLEMS (PAGES 99 - 116)

(Report of the Chair of Overview & Scrutiny) To consider whether to commission

a review into the support given to pupils with drug and/or alcohol problems.

16. QUARTER THREE REVIEW OF HARINGEY'S LOCAL AREA AGREEMENT 'STRETCH TARGETS'

(Report of the Head of Policy and Performance) To provide an update on

progress against the Local Area Agreement stretch targets including an analysis of direction of travel and likely end of year one outcome. TO FOLLOW

17. MINUTES (PAGES 117 - 118) To confirm and sign the minutes of the special meeting of the Overview & Scrutiny

Committee held on January 31st 2008.

18. NEW ITEMS OF URGENT BUSINESS

4

Yuniea Semambo Head of Local Democracy & Member Services River Park House 225 High Road Wood Green London N22 8HQ

Jeremy Williams Principal Committee Co-Ordinator Tel: 020-8489 2919 Fax: 020-8489 2660 Email: [email protected] 7 March 2008

Cllr Basu – Aug 2007 - 1 -

Cabinet Member Briefing for Overview & Scrutiny – March 2008 Leisure, Culture and Lifelong Learning

Leisure Recreation Services is a business unit /division of the new Adults, Culture and Community Services directorate. The Service has a net revenue budget of £8.4m (gross £16.5m), and currently manages a capital programme of £4m (54% externally funded). Approximately 245 staff are employed across Sports & Leisure Services (Tottenham Green Leisure Centre, Park Road Leisure Centre, and White Hart Lane Community Sports Centre), Parks Services (Parks, Conservation Areas, Allotments, Open Space), Bereavement Services (Enfield Crematorium/Cemetery, Wood Green and Tottenham Cemeteries), Policy & Development Team, and Business Support Team. The key priorities and action for the next 2-3 years includes: ‘Making Haringey one of London’s Greenest Boroughs’ and ‘Creating a Better Haringey: cleaner, greener, safer.’ Our action plan will be drawn together and delivered through the ‘Improving the Natural Environment’ strand of the ‘Greenest Borough Strategy’. Our open space improvement programme will continue to focus on raising standards, renewing infrastructure, and improving access and use. It will be set within a wider public realm and area working focus, and contribute to the Local Area Agreement Implementation. Key projects include:

• Implementing and developing the Groundwork partnership.

• Delivering major open space regeneration projects at Markfield, Chestnuts, Belmont and Lordship Recreation Grounds, with an investment of £4m.

• Developing Local Development Plan/ Planning Policy Guidance for Open Space, Play and Sports provision standards.

• Sustaining and improving our renewal and upgrade programme, targeting ‘Green Flags’ and ‘Green Pennants’.

• Complete the review of open space staffing and supervision, and establish the ‘Parkforce’ for Haringey.

• Plan and deliver a £250k Tree Planting programme.

• Key PIs and Targets o Achieve and sustain 12 Green Flags and 7 Pennants by 2010.

‘Encouraging lifetime wellbeing at home, work, play and learning.’ Developing better facilities, improving access and extending opportunities will drive our improvement programme, with a focus upon increasing sports and physical activity participation, particularly amongst vulnerable communities and young people. Health, volunteering and outcome achievement targets will be closely aligned to both the CPA Cultural Block and Local Area Agreement priorities. Our action plan will be embraced and driven through the Wellbeing Strategic Framework, in partnership with Haringey’s Teaching Primary Care Trust. Key projects include:

• Maintaining and developing our Youth Sports diversionary/ development programme.

• Develop our Healthier Lifestyle programmes in Leisure Centres and Open Spaces.

• Sustain and develop the sports scholarships programme.

• Establish and develop a volunteering programme.

• Contribute to design, access and operation of BSF funded facilities, in developing 6/7 ‘Active Zones’ in the Borough.

• Develop master plan, business plan and funding package (capital and revenue) for White Hart Lane Community Sports Centre.

• Key PIs and Targets o Increase Adult Sports and Physical Activity participation by 4% by 2010.

Agenda Item 6Page 1


‘Delivering excellent, customer focused cost effective services’ Improving value for money, consultation and customer satisfaction will be our key improvement themes. We will be actively benchmarking/ market testing services on both cost and quality, whilst encouraging external assessment of the services that we provide. Projects will include:

• Completing the refurbishment of changing facilities at Park Road Leisure Centre, and plant upgrades at both Tottenham Green and Park Road.

• Complete a detailed review of Recreation Subsidy and Income Policy.

• Consider the preferred leisure management option.

• Prepare to market test our Grounds Maintenance Services.

• Establish an Approved Suppliers list for sports/ development/ coaching.

• Establish a marketing programme, including a specific focus on strengthening our branding.

• Increase satisfaction with Sports and Leisure facilities by 8% by 2010.

• Increase satisfaction with Parks and Open Spaces by 5% by 2010.

Culture and Lifelong Learning

Haringey Culture, Libraries & Learning is a business unit within the new Adult, Culture and Community Services Directorate. The service has a net revenue budget of 6.6m (gross £10.4m) and the libraries stock fund is supported by an additional £300k of capital funding. Approximately 224 staff (174.4 FTE) are employed across 9 libraries, Bruce Castle Museum, the Records Management Centre and two Adult Learning sites, one of these co-located in Wood Green Central Library. The Libraries, Archives and Museum, Adult Learning and all cultural services in the borough have been brought under the same management, allowing opportunities for synergy to be fully exploited.

In recent years, the performance and use of the Borough’s libraries, archives and museum have improved dramatically and continue to do so. However, we wish to develop our services and facilities still further, with the aim of providing one of the best library services in London for the people of Haringey. We aim to deliver excellent, customer focused, cost effective services. Improved value for money, consultation and customer satisfaction will be key improvement themes. Key aims for service development are: Culture

• The promotion of the borough as a cultural centre of excellence. The Hornsey Library Gallery has been refurbished and a series of art exhibitions have been arranged over the next year.

• The Art Brought to Book Programme has developed further, with art exhibitions in a number of libraries, together with an expanding range of cultural activities.

Libraries

• To improve perception and customer satisfaction with all our services. o Wood Green Library is now the 9

th busiest library in the country, and the busiest in

London.

• To strengthen the role of libraries as community hubs, providing safe, accessible and attractive library buildings for all communities to use.

o Hornsey Library and Stroud Green Library have been refurbished this year. St Ann’s Library Hall is being redeveloped with funding from the NDC and Coombes Croft Library is being redesigned for redevelopment next year.

• To expand the range of services for the library buildings, developing Libraries Plus Plus Plus, with a variety of additional facilities.

o We are working with colleagues in Adult, Culture and Community Services to develop services for older people.

• To actively encourage reading and learning within our libraries, ensuring that all of our stock is in good condition, well displayed and appropriate to the needs of the community.

Page 2


o We have worked with the BBC RaW Programme to expand reading programmes this year.

• To offer customers a broad range of modern ICT facilities and digital resources, reflecting their growing exposure to technology in their daily lives and meeting the ever increasing expectations of our customers in relation to ICT services.

o We have implemented RFID self issue systems in both Hornsey and Wood Green Libraries in addition to the original installation in Marcus Garvey Library.

• To ensure libraries continue to combat the Digital Divide and improve computer literacy within their communities.

o We are delivering an increasing number of ICT training programmes in our libraries.

• To contribute to the Wellbeing Agenda through the delivery of the Libraries for Life, Libraries for Health programme.

o We are participating in the Skills for Health pilot programme and have achieved excellent results.

• To contribute to the ‘Greenest Borough Strategy’ through the continued development of Community gardens around our libraries.

o The Highgate Community Garden is being developed with funding from the BBC Breathing Places.

Museum

• To take forward plans to develop major finding bids. Funding has been assured to renovate the Beam Engine in Markfield Park. Work is continuing with support from HLF to develop a major bid for the renovation of Bruce Castle.

Adult Learning

• To maintain levels of free provision offered in skills for life, learndirect, family learning and work based learning, extending provision where possible through securing additional funding streams.

• To provide competitively priced, personal and community development courses, with concessionary rates and additional discounts for library members.

Page 3

Page 4

This page is intentionally left blank

Agenda Item 7Page 5

Page 6


Item 7, page I of LI

Homes for Haringey Ltd.

Report Title Performance monitoring quarter 3 (April 07 to

Dec 07)

Reporting Officer, Team,

Role & Contact details

Mike Meehan - Head of Performance

020 8489 1296

Executive Director Rowann Limond

Meeting Description Board

Meeting Date 30th January 2008

Agenda Item 7

Status of Report Non–confidential

1. Summary

1.1 This report highlights the performance of HfH up to the end of December

against the key performance indicators (KPIs) included in the 2007/08

business plan.

1.2 Appendix 1 contains the KPI action plans and shows December’s progress

against the plans.

1.3 As requested at the last Board meeting appendix 2 shows those KPIs which

are reported externally with our position relative to other London councils.

Most are included in Haringey Council’s Chief Executive’s Management

Board monthly scorecard. The table shows which are best value

performance indicators (BVPIs) or included within Comprehensive

Performance Assessment. We also report a range of performance measures

annually to Government through the Business Plan Statistical Annex (BPSA).

2. Summary

2.1 November 2007 was by some way the best month performance wise since the

ALMO was formed. Unfortunately most indicators fell back in December but

over quarter three (Q3) as a whole almost half the indicators have improved.

2.2 42% of the KPIs were above target for Q3 with a further 12% just below. For the

year as a whole 33% of indicators are above target with a further quarter just

below.

2.3 The areas without a KPI on target are voids, gas, repairs and tenancy

management.

2.4 Performing well

2.5 Nearly all rent income collection indicators improved over the quarter and in

December the percentage of rent collected was at its highest level since the

ALMO began.

2.6 Service charge collection remained above target for the third quarter this year.

2.7 Three of the Estate Services indicators are above target for the year.

Page 7

Item 7, page II of LI


2.8 Most phone and customer service centre indicators are above target for Q3.

2.9 Invoices paid within 30 days improved from 75% in Q2 to 89% in Q3 although

performance earlier in the year means we probably cannot hit the target this

year.

2.10 Most asset management indicators are above target for the quarter with a

good improvement in resident satisfaction.

2.11 Both the percentage of stage 1 and stage 2 complaints answered in target time

increased in Q3 although December saw a fall in performance.

2.12 Moving in the right direction

2.13 All tenancy management indicators improved from Q2 to Q3 despite

December’s performance.

2.14 In repairs tenant satisfaction with the quality of repairs improved over the

quarter despite a big fall in December.

2.15 Areas of concern

2.16 The overall voids turnaround time decreased but is still well above target.

2.17 Gas servicing performance has remained fairly static over the year at about

98%.

2.18 For all six repairs KPIs December’s performance was worse than April’s and

generally there has been little improvement over the year. Performance on

urgent repairs has stayed the same most of the year, mainly due to

performance on heating repairs. The time taken for non-urgent repairs,

responsive repairs appointments made and kept and repairs completed right

first time have are worse in Q3 than Q1.

KPIs against target - Quarter 3

42%

12%

46%

KPIs against target - Year to Date

33%

26%

41%

Page 8

Item 7, page III of LI


KPI direction of travel - Q2 to Q3

46%

19%

35%

3. Comments of the Executive Director of Finance

3.1 On average the HRA needs to set aside 75% of current arrears by way of a bad

debt provision in case rents are not collected. Therefore for every £1 off arrears

recovered there is a saving to the HRA of 75p. A higher set aside is required for

older debt so the older the debt recovered, the greater the saving to the HRA.

3.2 A one day improvement in the average relet time generates an additional rent

income of £9,500 per annum.

é

è

ê

Page 9

Item 7, page IV of LI


4. Residents’ Top 10

4.1 At the Residents’ Consultative Forum on the 31st of October, residents agreed

their top 10 performance indicators. December’s performance is shown below.

Indicator Target This

month

Compared

to last

month

Year to

date

YTD

RAG

Overall percentage of estates graded

excellent or good by Estate Service

Managers 95% 99.1% Same

97.6%

Percentage of grounds maintained

graded as excellent or good by Estate

Service Managers 98% 98.8% Better 96.5%

Percentage of repairs completed

within target number of days 95% 85.7% Better 87.1%

Average number of days taken to

complete non urgent repairs 11 17.3 Worse 16.6

Percentage of residents satisfied with

how the repair was carried out 95% 71% Worse 91%

Percentage of lift repairs completed

within target 95% 97.8% Better 93.6%

Average time to re-let an empty

property in calendar days 27 42 Better 43

Percentage of rent collected 97.5% 97.5% Better 97.5%

Percentage of customers seen within

15 minutes at the customer service

centres 70% 84% Better 69%

Number of new anti-social behaviour

cases in month Info 39 Up 419

Page 10

Item 7, page V of LI


BV66c - % of tenants in arrears with NOSPs

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

Dec-06 Jan-07 Feb-07 Mar-07 Apr-07 May-07 Jun-07 Jul-07 Aug-07 Sep-07 Oct-07 Nov-07 Dec-07

Target - 15%

1. Income Collection

Simple collection rate

95.5%

96.0%

96.5%

97.0%

97.5%

98.0%

98.5%

99.0%

99.5%

100.0%


Target - 100%

Page 11

Item 7, page VI of LI


% of tenants owing over 7 weeks gross rent

9%

10%

11%

12%

13%

14%

15%

16%

17%


Target - 10% down is good

Ref Income collection Target Dec

Month

DOT Q2 Q3

Qtr

DOT YTD

YTD

RAG

BV

66a

% of rent collected

(including arrears and

excluding water rates)

97.5% 97.51% é 97.05% 97.51% é 97.51%

BV

66b

% of tenants with more

than seven weeks rent

arrears

10% 15.71% ê 15.88% 15.71% ê 15.71%

BV

66c

% of tenants in arrears

who have had notices

seeking possession

served.

15% 18.68% è 19.30% 18.68% ê 18.68%

BV

66d

% of tenants evicted as

a result of rent arrears 0.8% 0.51% è 0.63% 0.51% é 0.51%

IC01

% of rent collected (of

rent due excluding

arrears)

100% 98.75 é 98.15% 98.75% é 98.75%

IC

01.1

% of rent collected (of

rent due excluding

arrears) excluding

hostels

100% 98.87% é 98.30% 98.87% é 98.87%

IC02

Arrears of current

tenants as % of total

debit

Trend 1.86% é 2.89% 1.86% é 1.86%

Direction of travel (DOT) arrows show whether performance has improved, stayed the same or gone

down. Colour of arrow indicates whether performance in last period was above or below target.

Page 12

Item 7, page VII of LI


Summary

Most indicators improved over the quarter.

Action to improve performance

See action plan in appendix 1.

2. Voids

Average void turnaround in calendar days

0

10

20

30

40

50

60


Target 27 days - down is good

Page 13

Item 7, page VIII of LI


Number of voids at the end of the month

164170

164 160

207 203211

232

213 211 212220

227

0

50

100

150

200

250


Average times to repair (VAV) and let (ALL)

0

5

10

15

20

25

30

35

40

45

50


calendar days

Average time to let

Average time to repair - VAV

Page 14

Item 7, page IX of LI


Ref Voids Target Dec

Month

DOT Q2 Q3

Qtr

DOT YTD

YTD

RAG

BV

212

Average relet times

(calendar days) 27 42 é 42.1 50.2 ê 43

BV

69 Rent loss from voids 1.5% 1.86% é 1.79% 1.86% ê 1.86%

BV

69.1

Rent loss from voids

excluding hostels 1.0% 1.35% ê 1.28% 1.35% ê 1.35%

VO

03

Average time to repair

- VAV 16 32.8 é 17.0 31.1 ê 23.4

VO

05

Average time to let

properties - "ready to

let" to "tenancy

commencement date"

(calendar days)

12 28.4 é 32.1 40.5 ê 34.2

* The year to date figure for VO03 excludes some September figures as these are inaccurate.

Void throughput figures

Apr May Jun Jul Aug Sep Oct

No. of new voids in month 67 41 74 69 63 61 54

voids passed ready for let 39 78 61 53 50 45 36

No. of voids let in month 34 41 56 58 49 46 58

No. of voids at month end 207 203 218 232 213 211 212

Awaiting disposal 12 10 10 10 13 13 13

Nov Dec YTD

No. of new voids in month 45 58 474

voids passed ready for let 60 73 422

No. of voids let in month 41 6 383

No. of voids at month end 220 227

Awaiting disposal 13 8

Summary

Voids remains the weakest performance area although December saw some improvement

after two poor months. The definition of major works voids (VUNs) was tightened in the third

quarter to bring it strictly into line with the BV212 definition. As a result of the reduction in the

number of VUNs, the average time for completing void works in VAVs will increase and a

revision to the target of 16 days will have to be agreed with the Council.


A new group chaired by the Assistant Director for Housing Strategy is meeting weekly to

review void performance. A void improvement plan is being finalised.

Page 15

Item 7, page X of LI


3. Repairs

% of specificed urgent repairs completed in target

80%

82%

84%

86%

88%

90%

92%

94%

96%

98%

100%


Target - 97%

Average time taken to complete non-urgent repairs (calendar days)

0

2

4

6

8

10

12

14

16

18

20


Target 11 days - down is good

Page 16

Item 7, page XI of LI


Percentage of aids and adaptations orders completed in target

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Target 80%

Ref Repairs Target Dec

Month

DOT Q2 Q3

Qtr

DOT YTD

YTD

RAG

BV

185

% of non-emergency

repairs where

appointment made and

kept

97% 93.0% ê 93.0% 93.3% é 92.0%

BV

72

% of urgent repairs

completed within

Government time limits.

97.0% 95.0% ê 94.5% 95.2% é 94.9%

BV

73

Average time taken to

complete non-urgent

responsive repairs

(calendar days)

11 17.3 ê 15.5 17.4 ê 16.6

RP04 % of tenants satisfied

with quality of repair 95% 71% ê 89% 90% ê

91%

RP02

% of non-emergency

repairs completed right

first time

78% 80.6% é 74.5% 71.1% ê 73.2%

AA

01

% aids and adaptations

orders completed in

timescales

80% 46.2% ê 76.4% 75.6% ê 74.6%

Page 17

Item 7, page XII of LI


Summary

Both appointments made and kept and urgent repairs within timescales improved over the

quarter but are still down on quarter 2. Tenant satisfaction with the quality of repair was

virtually the same and all other KPIs fell. The contractor has an improvement plan designed

to enhance performance which is more extensive than the information provided as the

Appendix to this report.


Action plan attached as Appendix 1.

4. Gas servicing

Percentage of homes with a valid gas certificate

90%

91%

92%

93%

94%

95%

96%

97%

98%

99%

100%


Target - 100%

Ref Design and Engineering Target Dec

Month

DOT Q2 Q3

Qtr

DOT YTD

YTD

RAG

GS01 % of properties with valid

gas certificate 100% 97.9% ê

98.2% 97.9% ê

97.9%

Page 18

Item 7, page XIII of LI


Contractor performance:

Contractor Compliance Properties No. properties

not serviced

Not serviced and

with contractor

TSG 97.65% 10921 257 57

TA Horn 98.24% 3640 64 11

Purdy 99.18% 1347 11 1

Total 97.91% 15908 332 69

Non-compliant cases:

Breakdown of cases with Tenancy Management At

end:

With

contactor With Tenancy

Management 0 – 3 mths 3 - 6 mths 6 - 12 mths 12+ months

Apr 62 206 173 21 12

May 42 201 168 23 10

Jun 50 217 191 17 9

Jul 64 219 146 61 9 3

Aug 110 244 175 40 24 5

Sep 117 165 104 30 26 5

Oct 102 224 149 45 27 3

Nov 75 234 149 54 28 3

Dec 69 261 181 49 27 3

Non-compliant cases 2007-08 - split by who they are with

0

50

100

150

200

250

300

Apr May Jun Jul Aug Sep Oct Nov Dec

No. of cases

With contactor

With Tenancy Management

Page 19

Item 7, page XIV of LI


Summary

Performance on this indicator has remained fairly consistent over the course of the year.

Although the early part of the year saw a reduction in the longest outstanding cases there

has been little further movement over the last two quarters.


Action plan attached as appendix 1.

5. Estate Services

% of estates rated as excellent or good by ESMs

80%

82%

84%

86%

88%

90%

92%

94%

96%

98%

100%


Target 95%

Page 20

Item 7, page XV of LI


Ref Estate services Target Dec

Month

DOT Q2 Q3

Qtr

DOT YTD

YTD

RAG

ES01

% of estates graded at

A or B by ESMs - overall

grade

95% 99.1% ê

97.9% 97.3% ê

97.6%

ES02


A or B by ESMs - internal

areas

92% 94.9% ê

94.2% 94.5% ê

93.6%

ES03


A or B by ESMs -

external areas

92% 95.6% ê

93.4% 93.8% ê

93.7%

ES04


A or B by ESMs -

grounds maintenance

98% 98.8% é 97.3% 95.8% ê 96.5%

The table below shows breakdown for overall grade by month

Month Total A – excellent B – good C – poor D – very poor

Apr 294 2 291 1 0

May 395 17 360 18 0

Jun 420 15 396 8 1

Jul 429 20 400 8 1

Aug 388 20 361 7 0

Sep 394 17 368 9 0

Oct 443 20 396 27 0

Nov 433 22 407 4 0

Dec 425 19 402 3 1

Summary

Performance remains consistently good although there was a slight fall in grounds

maintenance performance from Q2 to Q3.


Action plan attached as appendix 1.

Page 21

Item 7, page XVI of LI


6. Anti-social behaviour

% of Stage 1 ASB tasks completed in target

0%

10%

20%

30%

40%

50%

60%

70%

80%


Target - 70%

Ref ASB Target Dec

Month

DOT Q2 Q3

Qtr

DOT YTD

YTD

RAG

TM

01

% of stage 1 anti social

behaviour (ASB) cases

due completed within

timescales - All

70% 54.2% é 43.2% 58.6% é 50%

TM

01H

% of stage 1 ASB cases


timescales HfH

70% 50.0% ê 49.3% 64.7% é 53%

TM

01A

% of stage 1 ASB cases


timescales ASBAT

70% 60.0% é 35.8% 44.8% é 43%

Page 22

Item 7, page XVII of LI


Number of cases

Total due:


HfH 24 19 22 16 38 29 27

ASBAT 15 18 15 19 20 12 6

Total 39 37 37 35 58 41 35

Nov Dec YTD

HfH 27 14 206

ASBAT 13 10 134

Total 40 24 347

Total completed on time:


HfH 13 6 11 10 13 15 19

ASBAT 7 7 10 9 6 3 3

Total 20 13 21 19 19 18 23

Nov Dec YTD

HfH 18 7 109

ASBAT 4 6 57

Total 22 13 172

Note: Some totals are higher than HfH and ASBAT cases combined as not all cases have been allocated to

one of them.

Summary

Performance improved from Q2 to Q3 but still well below target.


Action plan attached at appendix 1

Page 23

Item 7, page XVIII of LI


7. Welcome Visits

% of Welcome Visits to new tenants completed in 6 week target

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


% in 6 weeks

% complete

Target in 6 weeks - 90%

Target complete - 99%

Ref Welcome Visits Target Dec

Month

DOT Q2 Q3

Qtr

DOT YTD

YTD

RAG

TM07 % of welcome visits

completed 99% 83.9% ê 84.5% 90.2.% é 91.5%

TM08

% of welcome visits

completed within 6

weeks of new tenancy

90% 78.6% ê 73.6% 82.4% é 78.5%

Numbers of welcome visits due and completed:


Total due 84 38 29 84 31 64 61

Completed 76 36 28 75 25 47 52

Within 6 weeks 62 27 20 67 21 43 42

Nov Dec YTD

Total due 55 67 533

Completed 48 49 483

Within 6 weeks 46 47 399

Page 24

Item 7, page XIX of LI


Summary

Performance has been fairly consistent over the year with a slight improvement from Q2 to

Q3.


Action plan attached at appendix 1.

8. Customer Contact – Phones and Customer Services

% of visitors to Customer Service Centres seen in 15 minutes

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Target - 70%

Page 25

Item 7, page XX of LI


% of phone calls answered

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Call centre

HfH

Target - 90%

% of phone calls answered in 15 secs (HfH) or 30 secs (call centre from Apr 07)

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Call centre

HfH

Target - 70%

Page 26

Item 7, page XXI of LI


HfH performance indicators

Ref Customer Contact Target Dec

Month

DOT Q2 Q3

Qtr

DOT YTD

YTD

RAG

CA01 % of all phone calls

answered 90% 89% ê 86% 90% é 89%

CA03 % of phone calls answered

- HfH offices 90% 90% è 92% 91% ê 92%

CA04 % of calls answered within

15 seconds (HfH offices) 70% 83% ê 88% 86% ê 87%

Customer Service performance indictors


Month

DOT Q2 Q3

Qtr

DOT YTD

YTD

RAG

CA02

% of all phone calls

answered - Customer

Services

90% 96% ê 74% 87% é 84%

CA05

% of calls answered within

30 seconds (Customer

Service)

70% 84% é 41% 66% é 56%

CA08

% of callers seen within 15

minutes at customer

service centres

70% 84% é 71% 74% é 69%

Summary

HfH’s phone performance has remained fairly consistent over the course of the year. The

performance of the Call Centre has been more erratic but there has been a significant

improvement from Q2 to Q3.


Action plan attached at appendix 1.

Calls received Apr May Jun Jul Aug Sep Oct

Call centre 11,161 10,859 10,015 12,058 14,458 11,408 14,945

HfH 23,420 24,208 24,565 25,712 23,626 23,399 26,850

HfH visitors to CSCs 1,849 1,847 1,690 1,816 1,915 1,895 2,199

Calls received Nov Dec YTD

Call centre 12,700 9,174 106,778

HfH 29,240 23,863 224,883

HfH visitors to CSCs 2,090 1,081 16,382

Page 27

Item 7, page XXII of LI


9. Customer Contact – Complaints and Members Enquiries

% of stage 1 and stage 2 complaints answered within target

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Stage 1 complaints

Stage 2 complaints

Target - 80%

% of Members enquiries answered within target

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Target - 90%

Page 28

Item 7, page XXIII of LI



Month

DOT Q2 Q3

Qtr

DOT YTD

YTD

RAG

CA10 % stage 1 complaints

answered within timescale 80% 74% ê 80% 82% é 83%

CA12 % stage 2 complaints

answered within timescale 80% 82% ê 82% 83% é 83%

CA14 % members' enquiries

answered within timescale 90% 80% ê 86% 84% ê 88%

Number of complaints and Members Enquiries answered each month:

Feedback Statistics 2007/08 Apr May Jun Jul Aug Sep Oct

Complaints Stage 0 3 14 18 44 30 19 31



Members Enquiries 68 83 84 97 86 77 87

Feedback Statistics 2007/08 Nov Dec YTD

Complaints Stage 0 66 39 264



Members Enquiries 107 65 754

Summary

Performance on all three indicators fell in December and although stage 1 and 2

performance improved slightly over the quarter, we answered less members’ enquiries on

time.


There was a slight downtown over the Christmas period, which was to be expected with

holidays and absences. We remain on target for the year to date, which are significantly

better then last years performance.

We are about to start a series of training courses for all staff involved in complaints and in

addition are going to start taking action to reduce the escalation of stage one to stage two

complaints.

Page 29

Item 7, page XXIV of LI


10. Invoice Payment

% of invoices paid in timescales

50%

55%

60%

65%

70%

75%

80%

85%

90%

95%

100%


Target - 92%

Ref Invoices Target Dec

Month

DOT Q2 Q3

Qtr

DOT YTD

YTD

RAG

FM01 % of invoices paid within 30

days 92% 90% ê 75% 89% é 82%

Invoices paid each month:


Invoices paid 1,053 1,011 1,119 1,199 1,194 997 1,299

Paid late 221 211 195 267 270 225 212

Paid on time 832 800 924 932 924 772 1,087

Nov Dec YTD

Invoices paid 1,157 1,357 10,386

Paid late 88 129 1,818

Paid on time 1,069 1,228 8,508

Summary

There has been a massive improvement from Q2 to Q3.


Action plan attached at appendix 1

Page 30

Item 7, page XXV of LI


11. Asset Management

Ref Asset Management Target Q1 Q2 Q3

Qtr

DOT YTD

YTD

RAG

BV184a

The proportion of local

authority homes which were

non 'decent' at 1st April

42% 43% 43% 42% é 42%

BV184b

The change in proportion of

non 'decent' local authority

homes which were not

'decent'

0.00% 4.00% 4.00% 4.00% è 4.00%

AS01

% of major projects (those

over £100k at tender

approval) completed within

5% of estimated time at

tender approval stage

70% 0% 66% 0% ê 50%

AS02

% of major projects

completed within 5% of

estimated budget at tender

approval stage

70% 100% 100% 100% è 100%

AS03

% of residents satisfied with

outcome of major works

project

80% 71% 77% 88% é 79%

Summary

AS02 is based on 6 projects. Two projects were completed in the last quarter due to the

contractors’ performance. The North and South Tottenham door entry project was on

schedule but the contractor was slow in completing snagging items so the practical

completion certificate was held back until this was done.

Coombes, Lowry, Protheroe and William Atkinson lift projects were due to have been

completed within the same 10 week construction period. However due to delays in

manufacturing the lifts the contractor split the contract into two phases and worked on two

sites at a time which delayed the completion of the contract. There were also delays due to

the inconsistency of labour on site. Liquidated and ascertained damages may be

recovered up to the value of £3,500.


The projects will be reviewed to establish the lesson that can be learnt from these projects so

that they can be applied to future projects.

Page 31

Item 7, page XXVI of LI


12. Home Ownership

Ref Home Ownership Target Q1 Q2 Q3

Qtr

DOT YTD

YTD

RAG

HO01 % of day to day service

charges collected 100% 100.1% 110.0% 109.0% è 109.00%

HO02 % reduction in major works

service charge arrears 20%

No

data

No

data

No

data No data

Summary

The collection rate is above target.

We are having difficulty in calculating the percentage reduction in major service charge

arrears.

Page 32

Item 7, page XXVII of LI


CUSTOMER CONTACT – Customer Services

No. KPIs Action Expected impact on

KPI(s)

Milestones Lead Target date Progress

CS1 CA02 Review effectiveness

of the measure to

divert staff from back

office duties to answer

calls at peak period

(Monday)

Extra resources available

will improve the call

answering rate

Increase in

performance next

month

Sue

Hunter

6/11/07

Sustained

improvement above

Service Level

Agreement targets in

November and

December, YTD still

below but improving

CS2 CA02 3 senior Customer

Services managers to

complete a root

cause analysis of call

volumes/answering

By understanding all of

the contributing causes

of underperformance

actions can be identified

and implemented to

reduce the likelihood and

thus improve

performance

Month on month

improvement in

performance to

achieving target

Sue

Hunter

30/11/07 Analysis of repeat

calls has not been

forthcoming

however, as this will

effectively be “in-

house” from April it is

recommended that

it be addressed as

part of the new

repairs call centre.

CS3 CA05 Resolve the interface

issues with version 39

of OHMS so that calls

can be dealt with

more quickly and

resources released to

take the next call

Improved call handling

will increase the likelihood

of dealing with calls more

efficiently and quickly,

increasing the likelihood

of resources being

available to answer calls

within 30 seconds.

Increase in

performance when

the interface issues

are resolved

Pete

Davey

30/11/07

Problems remain with

interface between

OHMS and Opti-time

CS4 CA05 Customer Services to

improve the

management of the

temporary staff

Quicker recruitment so

that available resources

are maximised and also

so that the dedicated

Increase in number

of suitable

candidates

attending interview

Sue

Hunter

(Richard

Daisley)

31/10/07

Completed.

Page 3

3

Item 7, page XXVIII of LI



KPI(s)


contract with Hays

Homes for Haringey

resource pool can be

replenished with suitable

staff. Generic staff have

been covering the

vacancies and they may

take longer to resolve the

calls than the dedicated

team who have built up a

level of expertise through

practise.

and being

recruited by month

end. This will lead to

vacancies across

the contact centre

being filled.

Customer Service –

suggest that

contractor recruit

officers to fill

vacancies and

have staff working

in Call Centre until

contract

commences. May

aid in the retention

of existing call

centre officers and

supports continuity.

To be discussed at

meeting (below)

Dylan

Todd/ Jan

Madden

TBC –

highlighted

as urgent

for the

Repairs

Implement

ation Plan

Repairs plan to

recruit call centre

manager by end

January 2008.

CS5 CA02

CA05

Hold Meeting to

discuss immediate

actions that can be

taken to improve

performance

between now and

setting up of repairs

call centre

To be confirmed after

meeting – and added

into next months Action

Plan update.

To be confirmed

after meeting

Sue

Hunter

6/11/07

Improved issues log

under development;

customer services

have rejected the

offer of a floor walker

– although

performance has

drastically improved.

Pa

ge 3

4

Item 7, page XXIX of LI



KPI(s)


Stakeholder meeting

scheduled for 6

November to include

Director Business

Improvement and

Councils new AD of

Customer Focus and

IT.

CS6 CA02

CA05

Ensure Customer

Services can access

OHMS/Optitime

training system to train

new temporary staff

Will enable more trained

agents to take calls

Agents trained,

performance

improved. To be

checked at next

client meeting

(November 6)

Pete

Davey

30/11/07

Completed

Access to training

system restored.

CS7 CA08 Continue to move

resources around

CSCs to meet peak

customer contact in

each centre,

monitored by CSC

lead manager.

Sustained and improved

performance in the CSCs

towards KPI target.

Review CSC

performance each

month

Sue

Hunter

Ongoing

review

monthly

On-going and

working as

evidenced by last 2

months performance

(in excess of SLA).

Page 3

5

Item 7, page XXX of LI


ESTATE SERVICES – Grounds Maintenance


KPI(s)


ES1 ES04 On those specific

blocks which are

identified as a grade

C or D for grounds

maintenance Estate

Services to identify

problem and initiate

action. Raise at

clienting meetings for

action.

Check parks are

accessing on line info

on performance.

Improve standards on

estates graded C or D,

moving them to a B.

� Parks to carry out

agreed action on

sites graded C

and D each

month.

� Review grading

of the estate in

following months

to ensure sites

improve to a B

grade

Peter

Purdie

Don

Lawson

30 Oct 07

and

ongoing

monthly

List of sites graded C

or D now forwarded

to Parks at start of

month for action and

comment.

Parks to feedback at

clienting meeting on

21 Dec and monthly

Process ongoing

monthly

November and

December

performance figures

for Parks above

target

ES2 Develop and

introduce method for

capturing

performance

information from ESM

checks on OHMS

Will allow improved

analysis of performance

information to identify

patterns and trends and

problem estates and

blocks over time.

Targeted action will

improve PI.

Breakdown of the grades

� Scoping meeting

for the project on

30 Oct 07

� Following this

meeting -

milestones to be

agreed and

included in KPI

action plan

Peter

Purdie

Phil

Bennett

Provisionally

end of

March 08

Briefing for ESMs on

16 January 08

Monitoring

subcategories

agreed.

Set up and testing to

take place February.

Pa

ge 3

6

Item 7, page XXXI of LI



KPI(s)


into more specific areas

of work (shrubs, grass,

and weed spraying) will

allow targeted action

and improvement of PI.

Proposed go live with

first month of OHMS

monitoring before

the end of March 08

ES3 Heads of Estate

Services and Parks to

visit low graded

estates to identify

common issues and

identify solutions.

Action plans to be

developed to

implement solutions.

Identify and tackle

procedural and structural

problems causing C and

D grades

Senior managers to

carry out bi –

monthly visits to C

and D estates.

Peter

Purdie

Ongoing till

end of

March 08

November meeting

completed

Parks to join drive

around with Cllr

Diakides, waste

management and

Accord in early

February

ES4 Invest improvement

funds in low graded

estates if this will result

in grade

improvement. Parks to

feedback to clienting

meetings on suitable

sites (eg shrub beds

with no shrubs or

inappropriate planting

)

Investment in sites will

improve grades in certain

estates

Planting to improve

sites starting

November 07

Initial programme

of planting to be

provided in

November 2007.

Peter

Purdie

Don

Lawson

End of Jan

08

Initial purchase of

shrubs underway.

Rolling programme

following Tenancy

Management

approval for each

site.

ES5 Review target for

08/09 in conjunction

with three other estate

services performance

indicators

Amended target for

08/09

New target agreed Peter

Purdie

Don

Lawson

End of

March 08

Diarised for Feb and

March 08

Page 3

7

Item 7, page XXXII of LI


GAS SERVICING


KPI(s)


GS1 GS01

Introduce a

Performance

Management regime

for measuring progress

once cases referred to

Housing

Management.

To include a PI to

measure progress to

critical points on the

existing Work

Instruction for Gas

Safety Access.

This will improve the

process for gaining

access once a case has

been referred to housing

management, which will

in turn make it easier to

identify where access

problems are likely to

occur so that we can

actively manage this.

1. Performance

Management

parameters

drawn up by

LA/GT/JT/NG

2. PI regime

agreed by

Director of

Housing

Management

and

implemented

Les

Armstrong

31/12/07 Changes in the

proposed method of

access is being

revised part of which

will be

implementation of PI

GS1 GS01

Processes now

completes to move to

an alternative Legal

Route to Access.

Use of Forced Entry

supported by Court

Action is anticipated to

improve GS01

significantly with 12 weeks

of implementation.

First 3 Cases of use

to be recorded

and fed back to TM

in terms of its

effectiveness.

Les

Armstrong

1/2/08

GS2 GS02 New Contracts in

place from April 1st

2008 .

Far higher level of

Performance

Management and direct,

real-time transmission of

performance data to

OHMS is built into these

agreements.

Mobilisation Phase

mid-Feb to April 1st

08 will require

strong input from

HIT. GT/NG To co-

ordinate.

Gowan

Turnbull

1/4/08

Pa

ge 3

8

Item 7, page XXXIII of LI


INCOME COLLECTION


KPI(s)


IC1 BV66a

IC01

Review all (1672)

cases with a NOSP

and take appropriate

recovery action:

1. Send Particulars of

Claim (POC) to

Legal Services to

organise a court

hearing for those

cases where the

arrears have risen

since the service of

the NOSP and/or an

arrangement to pay

has been broken

2. Continue to monitor

payment for those

cases where the

arrears are reducing

in line with the

arrangement

Threat of court action in

most cases is effective in

increasing rent collection.

� Identify number

of POCs required

by 28/9/07

� Complete POCs

by mid

November

� Attend court

hearings

� Measure the

number of

arrangements

held at month

end for Sept, Oct

and Nov.

George

Georgiou

15/11/07

Completed

161 Particulars of

Claim (POC) sent to

Legal Services to

organise a court

hearing

IC2 BV66a

IC01

Review all cases

owing between £200

and £500 and take

appropriate recovery

action ie:

1. Send out LOLA1

Early intervention will

encourage payment.

� Identify number

of LOLA1s, RA1s

and NOSPs

required by

30/11/07

� Send out

George

Georgiou

30/11/07

Completed

LOLA1s, RA1s and

NOSPS identified for

service.

Page 3

9

Item 7, page XXXIV of LI



KPI(s)


letter

2. Send out RA1 letter

3. Serve NOSP

appropriate letter

by 30/11/07

� Measure the

number of cases

owing between

£200 and £500 at

month end for

Nov and

subsequent

months

IC3 BV66a

IC01

Publish article in

Homezone on how to

deal with debt

� Publicity will provide

information to tenants

in debt.

� Tenants will contact

Income Collection

Officer for referral to

CAB

� Measure the

increase in CAB

referrals at month

end for Dec and

subsequent

months

� Measure the

increase in % on

HB at month end

for Dec and

subsequent

months

George

Georgiou

17/12/07

Completed

Homezone being

delivered from

10/12/07

IC4 BV66a

IC01

Review garage cases

in arrears and take

appropriate recovery

action ie:

1. Send out initial letter

requesting full

payment of arrears

Threat of repossession will

encourage payment

� Number of

garage cases in

arrears at month

end from Jan 08

and subsequent

months

� Number of

George

Georgiou

31/01/08 Exercise emailed to

Income Collection

Team Leaders on

3/1/08 (Valod

Pirimasihi leading)

Pa

ge 4

0

Item 7, page XXXV of LI



KPI(s)


2. Monitor

arrangements

3. Take repossession

action as

appropriate

repossessions at

month end from

Jan 08 and

subsequent

months

IC5 BV66b

Review all cases with

a Possession Order

and take appropriate

recovery action ie:

1. Calculate shortfall

to see if case is in

line with terms of

order

2. Send out letters to

make good shortfall

3. If shortfall not made

good, invite for pre

eviction interview

4. Request eviction

warrant

Threat of possession

action will encourage

payment

� Identify

appropriate

recovery action

by 26/10/07 and

provide info on

number of cases

requiring X action

� Measure the

number of

identified actions

taken on a

monthly basis

from Nov

� Measure the

number of

eviction warrants

requested on a

monthly basis

from end of Nov

� Team leaders to

sample check PO

cases to establish

whether still line

15/12/07

Completed

19 new cases

identified for eviction

44 cases referred to

Legal so that an

eviction warrant can

be applied for

57 cases in need of a

pre eviction interview

82 cases sent a

shortfall letter

14 cases will have

possession

proceedings restored

Page 4

1

Item 7, page XXXVI of LI



KPI(s)


with terms of

order on a

monthly basis

IC6 BV66b

Carry out mail shot

aimed at all cases in

arrears

Encourage payment or

further action

� Number of cases

owing 7+ weeks

arrears at month

end from Dec 07

� Number of cases

in arrears

30/12/07

Completed

Mailshot being

delivered from

5/12/07

IC7 BV66b

Add strap line about

rent arrears to rent

statements

Reminder to clear arrears

on each statement

(every 13 weeks)

� Number of cases

owing 7+ weeks

arrears at month

end from Dec 07

� Number of cases

in arrears

31/1/08 Lead Officer; Andy

Kakouratos to chase

Matt Sharp for

implementation.

Pa

ge 4

2

Item 7, page XXXVII of LI


INVOICES


KPI(s)


IN1 FM01 Financial Services

Manager to contact

all underperformers

each month to

discover the causes of

delays and resolve

Improvement to

performance as will

identify where problems

are and allow to be

improved

Review report 1st

week of every

month

Contact individuals

mid- monthly

Ramel

Persaud

Ongoing

IN2 FM01 Report on individual

team performance in

team scorecards

Same as 1 monthly Mike

Meehan

Ongoing

IN3 FM01 Encourage the use of

automatic payment

against receipted

orders.

Invoice sent direct to

Accounts payable

� Put SRM shoppers

(SAP) guide onto

Harinet

� E-mail guide to

Budget owners

� Add link to all

performance

report e-mails

Ramel

Persaud

30/11/07 Now live. Links to

shoppers

Guidance notes

IN4 FM01 Encourage the use of

“Disputed” stamps to

register incorrect

invoices by identifying

aged invoices

These should be

excluded from invoice

performance until dispute

resolved

� Put SRM shoppers

(SAP) guide onto

Harinet

� E-mail guide to

Budget owners

� Add link to all

performance

report e-mails

Ramel

Persaud

30/11/07 Now live. Links to

shoppers

Guidance notes

Page 4

3

Item 7, page XXXVIII of LI



KPI(s)


IN5 FM01 Publicise procedures

and deadlines through

Staff News and emails

Constant reminders will

ensure process is

embedded in staff

thinking

Publish article in

January staff news

Ramel

Persaud

31/01/08

IN6 FM01 Send out

congratulatory

messages sent to

teams achieving 100%

within deadline

Will highlight good

performance and

encourage people to

maintain this

Monthly Ramel

Persaud

Ongoing

IN7 FM01 Ensure better liaison

between HFH

Financial Services and

LBH Central Payments

Improve performance

communication will be

enhanced

Meet quarterly to

resolve issues

Ramel

Persaud

Ongoing

IN8 FM01 Meet with colleagues

in the Council’s Urban

Environment Finance

team in order to

identify and learn from

any good practice

identified.

Evident improvement

since initial meeting

Meet bi-monthly Ramel

Persaud

Ongoing

Pa

ge 4

4

Item 7, page XXXIX of LI


REPAIRS


KPI(s)


R1 BV

185

Investigate reasons for

deviation from YTD

performance from this

indicator

Clarity about the

accuracy and value of

data captured at present

David

Gray

31/01/08

R2 BV73 Average time taken to

complete non-urgent

repairs (calendar

days)

Performance against

each of the non-

urgent priority periods

is within target, with

the exception of A (3-

day) priority

Review scope of

orders raised with

priority A to ensure

that works are not

ordered at a higher

priority than is

appropriate.

Reduce number and

duration of priority

periods

A reduction in the

average time taken to

complete priority A orders

by one day would

improve overall

performance by a

minimum of two days

Consolidation of priorities

C and D at 40 days, and

a reduction in priority B to

15 days would bring

performance within

target

• Ensure that the

contractor

structure has

appropriate

resources

committed to

complete

urgent repairs

on time without

impacting upon

non-urgent

orders (see main

report reference

to emergency

team)

• Reduce priority

B target from 20

to 15 days

• Consult with RRP

on revisions to

existing range of

priorities

David

Gray

Martin

Hoctor

Martin

Hoctor

31/12/07

31/03/08

31/03/08

First stage of priority

review completed by

contractor and

submitted to client for

approval

R3 RP02 % of non-emergency This may enable us to Review the suite of Martin 31/03/08 No progress since

Page 4

5

Item 7, page XL of LI



KPI(s)


repairs completed

right first time.

The Repairs Client

needs to review the

range of orders which

are measured within

this indicator to ensure

that either they are

capable of being

completed in a single

visit or that the

indicator captures the

efficiency of each

sequential activity

achieve an increased

performance target

orders captured by

this indicator, and

re-measure

performance for

07/08 to date

Hoctor previous report

R4 AA01 The activity captured

by this indicator needs

to be reviewed.

Performance is measured

against a total of 13

repair orders completed

in December rather than

installations; these figures

are already captured in

other indicators for repairs

Review scope of

existing report

Martin

Hoctor

31/03/08 Not previously

included

Pa

ge 4

6

Item 7, page XLI of LI


TENANCY MANAGEMENT NORTH

Anti social behaviour


KPI(s)


TM1 TM01

(ASB)

Close monitoring by

Tenancy

Management team

leaders (TLs) on a

weekly basis to ensure

action taken within

timescales, and

system updated in a

timely manner

Improve actual

performance and

reported performance

Performance

should improve

month on month,

although complex

cases where action

needed to close

case cannot be

completed within

timescale will still

arise. These cases

can only be

described in

accompanying

narrative

Rachel

Hawley

(RH)/

Sharon

Morgan

(SM)

30/11/07 Improvement in

performance this

month. 3 cases due

for completion. 1

was late due to

perpetrator not co-

operating and

keeping

appointments. This

was outside of our

control.

TM3 TMO1

(ASB)

Close monitoring by

SH NHM weekly, as

above.

Exceptional/problem

cases to be flagged

and reported.

As above, but also

Improved quality of

performance information.

Flagging and

providing narrative

reports of

exceptional/proble

m cases, captures

performance.

Jackie

Goodwin/

RH/SM

Mid-Dec’07 No issues this month.

TM4 TM01

(ASB)

Clear focus on ASB in

supervision over Q3.

Review on case by

case basis

As above As above TMTLs/SH

NHM/RH/

SM

Mid Dec

‘07

Done and

completed each

month.

Page 4

7

Item 7, page XLII of LI



KPI(s)


TM6 TMO1

(ASB)

Ensure information has

been correctly

entered on OHMS

e.g. unknown

cases/incorrectly

allocated cases

Ensures that performance

is accurately reported

Reported

performance will

improve

RH/SM 30/11/07 Done, no unknown

cases this month.

TM8 TMO1

(ASB)

Ensure computer

information updated

in timely manner by

TMOs

As above As above TMTLs/SH

NHM

30/11/07 No issues this month.

TM1

0

TMO1

(ASB)

Run reports before the

end of the month to

identify anomalies and

correct before reports

run on the 4th

As above As above RH/SM 30/11/07 Done partially.

However, staff

sickness absence

impacted on the

ability to properly

monitor and action

where required. This

did impact on

performance this

month.

Pa

ge 4

8

Item 7, page XLIII of LI


TENANCY MANAGEMENT – Welcome Visits


KPI(s)


TM1

2

TM07

TM08

Identify duplicate and

inappropriate calls

and input WVNR code

Reduce/remove under

reporting of performance

Reported

performance

should improve

immediately

RH/SM 30/11/07

TM1

5

TM07

TM08

Weekly monitoring by

TLs on an individual

case basis, to ensure

compliance with

timescales

Will improve performance

on completions and

compliance with

timescales

Performance

should improve on

a month on month

basis

TMTLs/SH

NHM

30/11/07

TM1

6

TM07

TM08

Negotiate and

implement adjusted

target for Supported

Housing Welcome

Visits

SH WV target will become

SMART,

True performance can be

monitored and managed

Discuss at next SMT RH/SM 31/12/07

Page 4

9

Item 7, page XLIV of LI


TENANCY MANAGEMENT SOUTH

Anti social behaviour


KPI(s)


TM2 TM01

(ASB)

Close monitoring by

team leaders on a

weekly basis to ensure

compliance with

timescales, and to

ensure system

updated in a timely

manner

Improve actual

performance and

reported performance

Performance

should improve

month on month,

although complex

cases where action

needed to close

case cannot be

completed within

timescale will still

arise. These cases

can only be

described in

accompanying

narrative

Paul

Dennehy

30/11/07 In place, and

performance

improving. 60% in

December against

70% target

TM5 TM01

(ASB)

Clear focus on ASB in

supervision over Q3.

Review on case by

case basis

As above As above Paul

Dennehy

30/11/07 In place (see above)

TM7 TMO1

(ASB)

Ensure information has

been correctly

entered on OHMS

e.g. unknown

cases/incorrectly

allocated cases

Ensures that performance

is accurately reported

Reported

performance will

improve

Paul

Dennehy

30/11/07 Ongoing, but now a

much reduced issue

TM9 TMO1

(ASB)

Ensure computer

information updated

in timely manner by

TMOs


Dennehy

30/11/07 In place

Pa

ge 5

0

Item 7, page XLV of LI



KPI(s)


TM1

1

TMO

1

(ASB)

Run reports before the

end of the month to

identify anomalies and

correct before reports

run on the 4th


Dennehy

30/11/07 In place

Page 5

1

Item 7, page XLVI of LI


TENANCY MANAGEMENT – Welcome Visits


KPI(s)


TM1

3

TM07

TM08

Identify duplicate and

inappropriate calls

and input NWVR code

Reduce/remove under

reporting of performance

Reported

performance

should improve

immediately

Paul

Dennehy

30/11/07 One duplicate call in

December still to be

removed

TM1

4

TM07

TM08

Weekly monitoring by

TLs on an individual

case basis, to ensure

compliance with

timescales

Will improve performance

on completions and

compliance with

timescales

Performance

should improve on

a month on month

basis

Paul

Dennehy

30/11/07 In place.

Performance 76.5%

in December – due

partly to duplicate

call (above)

Pa

ge 5

2

Item 7, page XLVII of LI


Appendix 2 – Externally reported KPIs and comparative performance

2006/07 Year end Quarter 2 2007/08 Housemark

BVPI CPA BPSA Description of PI Haringey London Top

quartile

Haringey

Quartile

Haringey London Top

quartile

Haringey

Quartile

66a H6 Y % of rent collected including arrears

but excluding water rates

96.53% 96.95% 2 97.05% 97.06% 2

66b % of tenants with more than seven

weeks rent arrears

14.74% 7.60% 4 15.80% 6.46% 4

66c % of tenants in arrears who have

had a NOSP served

9.96% 21.14% 1 19.30% 11.19% 3

66d % of tenants evicted as result of rent

arrears

0.51% 0.22% 4 0.63% 0.15% 4

ex 72 H4 Y The % of urgent repairs completed

within Government time limits.

97.10% 98.86% 2 96.10% 97.70% 3

ex 73 H5 Y The average time taken to

complete non-urgent responsive

repairs (calendar days)

11.8 7.15 4 15.5 7.73 4

ex

185

The % of non-emergency responsive

repairs where appointment both

made and kept

93.40% 98.63% 4 93.0% 98.10% 4

212 H8 Y Average relet times (calendar days) 36.8 26.1 4 42.1 27 4

184a H1 Y % of local authority homes which

were non 'decent'

42.69% 32.65% 3 Annual

184b H2 Y The change in proportion of non

'decent' local authority homes

5.15% 14.75% 4 Annual

Page 5

3

Item 7, page XLVIII of LI




quartile

Haringey

Quartile

Haringey London Top

quartile

Haringey

Quartile

63 H11 Y Energy Efficiency - average SAP

rating of local authority owned

dwellings.

66 70 3 Annual

74a H12 Y Satisfaction of all tenants with

landlord

59% 72% 4 Annual

74b Y Satisfaction of BME tenants with

landlord

56% 71% 4 Annual

74c Y Satisfaction of non-BME tenants with

landlord

64% 73% 4 Annual

75a H13 Satisfaction of all tenants with

opportunities for participation

55% 67% 3 Annual

75b Satisfaction of BME tenants with


56% 64% 2 Annual

75c Satisfaction of non-BME tenants with


55% 62% 2 Annual

H21 Percentage of planned to

responsive repairs funded from

revenue expenditure

32% 68% 4 Annual

H9 Y Average weekly management cost £19.10 £20.32 1 Annual

H10 Commission for Racial Equality

code for rented housing

Yes Yes N/A Annual

Y Average weekly cost of

maintenance

£25.15 £16.08 3 Annual

Pa

ge 5

4

Item 7, page XLIX of LI




quartile

Haringey

Quartile

Haringey London Top

quartile

Haringey

Quartile

Y Satisfaction with the repair and

maintenance service provided by

landlord

59% 79.5% 4 Annual

Y Rent written off as not collectable 0.91% 0.31% 3 Annual

Y % of rent loss through voids 1.96% 1.14% 3 Annual

Y Proportion of CP12 gas servicing

certificates outstanding at end of

12 months

2.1% 0.9% 3 Annual

Key

BVPI – Best value performance indicator

CPA – Comprehensive Performance Assessment

BPSA – Business Plan Statistical Annex (these are not audited)

Page 5

5

Page 56


Agenda item:

[Name of Meeting] On [Date]

Report Title: Update report on the replacement of Patient Public Involvement Forums with Local Involvement Networks

Forward Plan reference number (if applicable): [add reference]

Report of: Cllr Gideon Bull

Chair of the Overview and Scrutiny Commitee

Wards(s) affected: All Report for: [Key / Non-Key Decision]

1. Purpose (That is, the decision required)

1.1 That the Overview and Scrutiny Committee notes the report.

2. Recommendations

2.1 That the Overview and Scrutiny Committee note the report.

Report Authorised by: Chair of the Overview and Scrutiny Committe

Contact Officer: Melanie Ponomarenko, Research Officer, Overview and Scrutiny [email protected] Tel: 0208 489 2933

3. Local Government (Access to Information) Act 1985

3.1 Local Government and Public Involvement in Health Act 2007

[No.]

Agenda Item 9Page 57

Report Template: Formal Bodies / Member Only Exec 2

4. Background

4.1 Under the Local Government and Public Involvement in Health Bill Patient Public Involvement Forums (PPIs) are to be abolished as of 1st April 2008 and replaced with Local Involvement Networks (LINks). However, in the Local Government and Public Involvement in Health Act, provisions were made for an interim arrangement.

4.2 The role of LINks differs to that of PPIs in that they represent both Health and Social Care rather than just Health and are attached to an area rather than an individual Trust.

5. The LINk

5.1 The role of the LINK is to: § Promote and support the involvement of people in the commissioning, provision and scrutiny of local health and social care services

§ Obtain the views of people about their need for, and experiences of, local health and social care services

§ Enabling people to monitor and review the commissioning and provision of care services

§ Raising the concerns of local people with those responsible for commissioning, providing, managing and scrutinising services.

5.2 The powers of the LINk include: § To enter specified types of premises and view the services provided. § To request information, make reports and recommendations and receive a response within a specified timescale.

§ To refer matters to an Overview and Scrutiny Committee and receive a response. § The LINk will operate independently of the local authority, within its own governance structure and decision-making processes.

5.3 The Membership of a LINk will include a wide variety of groups and networks, for example, service user support groups, tenant groups, older people’s forum, minority ethnic groups, faith groups etc.

6. The Host

6.1 Local Authorities have responsibility for procuring a host organisation whose role will be to support the function of the LINk. This includes, in the initial stages, engaging with existing voluntary and community groups and encouraging involvement of harder to reach groups, developing how the LINK should be structured and setting up governance arrangements.

6.2 Once the LINk is operational the Host will support its ongoing work. This will include activities such as providing training for members, providing the Department of Health with an Annual Report and ensuring the effective governance of the whole structure.

7. LINks Project Board

7.1 A multi-agency project board was set up in August 2007 in order to procure a host organisation for Haringey. This is being led by the Head of Procurement and the project board consists of officers from across Haringey Council, members of current PPI forums, the voluntary sector and the TPCT.

7.2 Consultation

Page 58


7.2.1 An initial consultation event took place in November 2007. This was facilitated by the Centre for Public Scrutiny and was attended by a range of community sectors.

7.2.2 A ‘Meet the Buyers’ day for prospective bidders took place in December 2007. This enabled prospective bidders to gain an understanding of the procurement process and of LINks themselves.

7.2.3 A further consultation event is scheduled for April 2008. The aim of this event will be to gain views on the governance arrangements for the LINks.

7.2.4 An explanatory leaflet containing a short questionnaire inviting feedback has been widely distributed via post to 950 Community and Voluntary Organisations and also to the Mental Health Trust and the TPCT.

7.2.5 A web page has been set up on the Haringey Web site, to inform members of the public and ask for any views on the set up and running of the LINK.

7.3 The Procurement Process 7.3.1 Haringey has joined with Enfield, Islington and Waltham Forest for the procuring

of a Host organisation. However, each Local Authority will have an individual contract with their chosen Host organisation.

7.3.2 After expressions of interest were received for the tendering of the contract a number of Pre Qualification Questionnaires were received.

7.3.3 From the Pre Qualification Questionnaires, seven bidders were short listed and invited to tender for the contract. The deadline for this is 7th April 2008.

7.3.4 Once the tenders have been received they will be evaluated by a Panel made up of Voluntary and Community Sector representatives. These include MIND in Haringey, Black and Minority Ethnic Carers Support Service the Ethiopian Community Centre and current PPI members. This panel will evaluate the tenders based on a pre-agreed Evaluation Criteria.

7.4 Interim arrangements 7.4.1 Due to the challenging timescales given by the Department of Health and the

legally binding procurement process the LINk in Haringey will not be operational by the 1st April 2008. Haringey, along with the partner boroughs, aims to put short term contracts in place with the organisations currently supporting PPI forums. The Contract for the Host organisation will be in place from July 1st 2008.

8. Funding

8.1 The Department of Health has allocated Haringey a set amount of funding for the next three years for LINks:

2008/09 2009/10 2010/11 £172000 £171000 £171000 8.2 It is important to note that this funding is not ring fenced but part of the Local Area

Agreements funding pool and has therefore to compete with a number of council priorities.

8.3 The Performance Management Group has approved the funding of £170,000 to be allocated for year one of LINks. This is due to be ratified at the next Haringey

Page 59


Strategic Partnership Board. However, the funding is subject to a review at 6 months to assess the impact the funding is having on the agreed priorities. Funding has not been agreed for year two and three at this stage and currently there is no agreement as to how future year’s budgets will be allocated .

8.4 Haringey council has advertised the first nine months of the contract for a maximum value of £113k, with additional £33k to fund the interim arrangements and a further £20k to fund any additional requirements identified during the ongoing consultation process.

8.5 Our partner boroughs have advertised for the first 9 months at the amounts as shown below

Islington Council £137k Waltham Forest £133k Enfield £130k

Page 60

Portfolio briefing for Environment and Conservation Highways The Highways service has had a number of key successes in the last 12 months, with the number of road traffic accidents in the borough drastically reduced and the service being awarded the most improved transport borough at last year’s London Transport Awards. We have been awarded over £5.3m of funding from Transport for London for highways and road safety improvements over the next financial year – an increase of 28% on the current year’s allocation. Recruitment of engineers continues to be major issues. The Highways restructure that is to be presented to General Purposes in March outlines recommendations on how the service should be structured in order to meet the challenges and priorities of the Council and addressing the recruitment issue. Following the ‘Road to Improvement’ consultation, which was the most successful consultation exercise ever undertaken in this borough, with over 3,500 replies. An additional £200k has already been allocated for a blitz on potholes over the coming months. A dedicated telephone hotline will be created to allow residents to report pothole issues in their area. The Highways Asset Management Plan (HAMP) is due to be presented to Cabinet in March 2008, the HAMP will provide the basis for fully understanding what assets we have, and how best to manage and invest in them to maximise their value and life cycle. The HAMP will be taken into account in the new Highways programme that is also being reported to Cabinet in March. The HAMP will also identify key issues for the Council, such as on flood prevention by renewing gully pots to address localised flooding issues. Haringey has problems with the capacity of the storm water drainage system to drain water to the public sewers as quickly as possible during flash flooding from intense rainfall. Such flooding is becoming a more frequent occurrence and predictions are that this will be a feature of climate change. A proposal on how to address these issues are to be included in the Highways works plan, which would involve targeted replacement of the worst sites followed by an on-going replacement programme. £1.45m has been spent this financial year in replacing street lighting infrastructure, with a total of £7 million spent on replacing lighting columns since the modernisation programme began. This has resulted in the successful replacement of just under 50% of the stock that needed replacing. A further £9 million is required to complete the programme. Work on the Spine Road project to open up the Haringey Heartlands area for regeneration is progressing, but is highly dependent on favourable weather conditions in order for the work to be completed by the end of March 2008. We are also implementing one of the biggest ever programmes of Controlled Parking Zones (CPZs) in the borough. Bruce Grove, Fortis Green and Highgate Station Outer CPZs have already been delivered this year, with the Tottenham Hotspur Matchday CPZ, Bounds Green and Wood Green CPZs all due to be delivered by the end of this financial year.


Following consultation with local users a Rights of Way Improvement Plan is currently being developed which will outline the council’s approach to improving Rights of Way over the next ten years. Consultation will take place on the plan between March and June 2008. New legislation will continue to provide opportunities for the Highways service over the next twelve months. The Third London Local Authorities and Transport for London Bill 2007 will help us to reduce street clutter by enabling the council to attach street lights and signs to buildings. It will also allow us to claim compensation for damage to carriageways caused by developers, and give us powers to install charging points for electric vehicles. Waste Management The amount of waste being recycled by residents is continuing to increase. Year to date performance for the amount of household rubbish that is recycled is on target at 25%. The launch of new services for blocks of flats and the continuing expansion of the Mixed Recycling Service across the borough will enable more residents to conveniently recycle more materials every week, helping to boost this performance. The Reuse and Recycling Centre on Hornsey High Street is due to close this summer as the site is redeveloped as part of the Haringey Heartlands project. Waste Management is working with Property Services to identify a replacement site but there is a risk that a suitable location will not be found and developed in time for a direct transfer of service which could impact on recycling performance and resident satisfaction scores. The Western Road recycling depot will also be relocated in the near future as part of the Heartlands project. An additional litter picking service was introduced to five wards in summer 2007 to improve street cleanliness. A letter will be sent out to all residents in these wards before the end of January to find out their views on the service before it is rolled out to at least a further five wards in April 2008. An action plan has been developed with key partners to improve the cleanliness of streets in the borough. The implementation of actions in the plan, aimed at improving the council’s BV199a performance indicator for reducing levels of litter and detritus, is already bringing about improvements in monitoring scores. Levels of litter and detritus on Haringey’s streets have fallen substantially over recent months, with internal monitoring showing that our year-to-date performance is better than our target of 29%. The action plan is currently being extended to improve performance on the BV199b and c indicators for graffiti and fly posting. Work is being targeted on the land uses that suffer from the worst levels of graffiti, while officers are working with Accord to ensure that fly posting and the strapping that is often used to fix it to posts is removed. In order to meet the council’s priority of becoming one of London’s Greenest boroughs the roles and responsibilities in the Waste Management team will be developed so we are best placed to achieve this challenge. £250k has been allocated for the establishment of a new Environmental Resources team that will provide leadership in the council for carbon management, climate change and environmental sustainability.

Page 62

Contractual arrangements with Haringey Accord are due to be replaced by December 2009. One option is for this contract to form part of a Public Realm contract that would join up contractual arrangements throughout the Urban Environment directorate. A number of other options are being considered, an evaluation of which will be presented to Members in May 2008. A new integrated contract will take into account the government’s Waste Strategy which sets out the future of waste management, including the potential to expand commercial waste collection. It will also take into account the procurement process of a new waste disposal and treatment contract to begin in 2014, part of which includes an assessment of the number and type of waste management facilities to understand the needs of all councils in the group. Another factor that will be considered is the scrutiny review of Waste and Recycling which will report in March 2008. Officers will continue to keep abreast of changes to the WEEE regulations which came into force in 2007 to ensure that the council meets its requirements and that we continue to work with the NLWA to ensure that the legislative requirements are adhered to by residents and electrical retail outlets. We will also be evaluating the possibility of introducing a Community Toilet Scheme following pilot schemes in other London boroughs. The scheme encourages businesses to open up facilities on their premises for public use. Parking The Parking service has continued to play a key role in the achievement of the council’s priorities over the past 12 months, as demonstrated by the implementation of emissions based charging for parking permits and its work with Highways to implement and enforce new Controlled Parking Zones. The next year will see the service making more changes and improvements by looking at new legislation, likely changes in the market and innovations to make our team more effective, efficient and customer friendly. The parking provisions in Part 6 of the Traffic Management Act come into force on 31st March 2008 which will bring about changes to the way in which Haringey Council enforces parking contraventions. The TMA is designed to ensure that there will be a consistent system of enforcement throughout the country, that it is transparent and professional, and public understanding of parking enforcement is improved. The new legislation will bring about certain changes:

• A change in terminology, including for Parking Attendants who will now be known as Civil Enforcement Officers.

• In line with Haringey Council’s recent change in parking policy, clamping has already ceased. Vehicles parked in parking bays will be subject to a 30 minute observation period prior to removal, except persistent evader vehicles which will be removed in 15 minutes. Vehicles parked on yellow lines or disabled bays will still be removed instantly.

• Penalty Charge Notices can be served by post if the vehicle is driven away and the CEO has started to issue the ticket.

Page 63

• Office staff will run two legislative systems concurrently from 31st March while PCNs issued under the Road Traffic Act prior to that date continue to be processed through that process.

A key risk to the service over coming months that officers will be closely monitoring is that agreed cashable savings and service funding is not met due to changes in the statutory guidance and increased parking compliance reducing the number of PCNs issued. The service is currently in discussions with Haringey Primary Care Trust about the use of Occupational Therapists for the assessment of Freedom Passes & Blue Badge applications. The current arrangement with General Practitioners is producing assessments that are inconsistent and of variable quality. The use of Occupational Therapists will ensure that passes are issued fairly and consistently and allow expenditure to be more effectively managed and potential savings to be realised. A report will be submitted to the Cabinet in Spring 2007 should the PCT agree to our initial proposals. Over the next year the service will be investing in cashless parking and paperless permits. This will address not only the Council priority of being one of the Greenest Boroughs but also improve customer service. Cashless parking will enable motorists to pay by mobile phone instead of inserting coins into a pay and display machine. Users will also have the option to receive reminder texts to remind them when their parking session is about to end, and also to top up from wherever they are and not have to return to their car. Paperless permits will provide customers with easier access to the service by making it easier to apply for and renew their permits. Customers will no longer have wait to receive their paper permits through the post and parking attendants will be able to access secure, up-to-date information on their handhelds about the status of each permit. Streetscene contractual arrangements Several key contracts are due to expire over the next couple of years. Arrangements with Haringey Accord are due to be replaced by December 2009, while the Highways contractual arrangements with Crowley and EDF Energy are due to be replaced by March 2009. The Nuisance Vehicle contract will also be re-tendered before the current contract ends in March 2009. The Urban Environment directorate will be looking to take a more joined-up and strategic approach to the commissioning of services over the coming months and years. New contractual arrangements will be re-commissioned to secure continuous service improvement and value for money and to secure inward investment in these critical customer services.

Page 64


Page 66

Page 67

Page 68

Page 69

Page 70

Page 71

Page 72

Page 73

Page 74



Page 76

Page 77

Page 78

Page 79

Page 80

Page 81

Page 82

Page 83

Page 84

Page 85

Page 86


1

Agenda item:

Overview and Scrutiny Committee on 17 March 2008

Report Title: Scrutiny Review on School Exclusions Report of: Chair of Review Panel

Wards(s) affected: ALL

1. Purpose

1.1 To approve the final report of the Review Panel

2. Recommendations

That Members approve the conclusions and recommendations of the Review, as outlined in the Scrutiny Review report.

Contact Officer: Carolyn Banks Principal Scrutiny Support Officer, Tel 0208 489 2965

3. Executive Summary

3.1 As set out in the attached report

4. Reasons for any change in policy or for new policy development (if applicable)

4.1 N/A


5.1 The background papers relating to this report are :

Please refer to the Scrutiny Review report (attached). These can be obtained from Carolyn Banks – Principal Scrutiny Support Officer on 020 8489 2965, 7th. Floor, River Park House, e-mail: [email protected]

*


2

5. Description

5.1 Please refer to the Scrutiny Review report (attached).

6. Consultation

6.1 The Review report has been submitted to the relevant departments for

consideration of technical accuracy and feasibility of the recommendations.

7. Summary and Conclusions


8. Recommendations


9. Legal and Finance Comments

9.1 Full legal and financial comments will be sought for recommendations agreed by

the Cabinet in the Executive Response.

10. Equalities Implications

10.1 These are considered throughout the review.

Page 88

Scrutiny Review – School Exclusions - Part One

Members of the Review Panel Councillors: Pat Egan Councillor Bernice Vanier Councillor Matt Cooke Councillor Laura Edge Councillor John Oakes Councillor Errol Reid Ms Felicity Kally (Parent Governor Representative) www.haringey.gov.uk March 2008

Page 89

2

CONTENTS

1. Summary 2. Reasons for Review 3. The Way in which the review was undertaken 4. Findings from Presentations and Visits 5. Protocol for Managed Moves 6. Out of Borough Pupils 7. Behaviour Improvement Programme 8. Off site provision 9. Pupil and Family Mediation Service 10. Sleuth 11 Behaviour Support Teams 12. Recommendations

Page 90

3

Scrutiny review into processes and procedures for reducing the number of pupils excluded from schools. 1. Summary 1.1 This report is concerned with the Panel’s review into looking at what can

be done to prevent pupils from being excluded from schools. It will be followed by another looking into the help given to those who are excluded.

1.2 The Review panel discussed good practice with head teachers, an expert from the Department for Children, Schools and Families, relevant unions, the Director of Children and Young People’s Service and her staff.

1.3 The Panel was impressed by what was being done by local schools and the Council to try to prevent pupils from being excluded. The services provided were very good and the Panel have made the recommendations set out in Section 5 which it is hoped will help to make the services even better.

2 Reasons for the Review 2.1 One of the aims of the “Every Child Matters” agenda and part of the

vision set out in the Haringey Children and Young People’s Plan is that every young person in Haringey should be happy, healthy and safe with a bright future. To achieve this it is crucial that Haringey’s pupils are encouraged to attend and enjoy school, to achieve national standards and to engage in further/higher education employment or training when they leave school. It is clear that young people who are excluded from school find it harder to gain worthwhile employment and are more likely to get into trouble. According to the Government’s White Paper entitled “Reducing Re-offending through Skills and Employment”, almost half of male prisoners had been excluded from school.

2.2 Haringey’s Children and Young People’s Service, local schools and other

agencies involved in this area of work do take exclusion very seriously. Their efforts are acknowledged in last year’s Annual Performance Assessment which stated that ‘support for behaviour is effective. Permanent exclusion rates are low in both primary and secondary schools and fixed term exclusions are being reduced.’

2.3 In view of the importance of reducing exclusions and providing

alternative education for those who have to be excluded it was decided that, despite the good services already provided, this was an area which needed to be scrutinised. It was also agreed that, because of the complexity of this issue, the review should be carried out in two stages. The first, which is the subject of this report, into what could be done to prevent young people from being excluded and that this should be

Page 91

4

followed by one into the alternative education provision given to those excluded for more than six days.

3 The Way in Which the Review was Undertaken 3.1 The aim of the review is to look at what local schools do to try to prevent

their pupils from being excluded. It was also agreed to look at the action taken by the Children and Young People’s Service in providing support services, advice and encouragement to the schools.

3.2 The Panel met three times, visited Gladesmore Community School in

Haringey and Bow School in Tower Hamlets and discussed with their head teachers the action they took and the various procedures they’ve adopted that have reduced the number of pupils excluded from their schools. The Panel also spoke to the Director of the Children and Young People’s Service and to members of her staff involved in exclusion work, including the Pupil and Family Mediation Service. Expert advice was sought from an officer from the Department of Children, Schools and Families and the Panel meet the Secretary of the Teachers Panel and a representative from the National Union of Teachers to discuss their views.

3.3 The Panel would like to thank all those who advised and assisted them

during the course of their review. 3.4 It must be emphasised that the aim of the review was to find ways of

improving behaviour so that a pupil does not have to be excluded. It was not about finding alternative ways of managing those who needed to be excluded as this would not have achieved anything.

4. Findings from Presentations and Visits General

4.1 The Panel was pleased that schools were following Government policy and using permanent exclusions as a last resort. They were, however concerned that procedures should be followed for reporting exclusions so that accurate statistics were available for use both by schools and local authorities.

School Visits 4.2 The two schools the Panel visited, Gladesmore and Bow, were both in

their own ways regarded as models of excellence. It was clear to Panel members that the best way of tackling or reducing the need for exclusions was to encourage a ‘whole school’ approach and to ensure that the ethos of the school was one where there were high, shared expectations and where pupils knew that staff were interested in them. The Head teacher of Gladesmore School, for instance, told the Panel

Page 92

5

that he regarded it as important that the average pupil looked to the successful ones as their role models rather than following the example of those who caused trouble. This was done in a variety of ways including, learning skills lessons, publicising achievements, providing help to those who had particular problems or were stressed and by encouraging student participation in the school through school councils, and so on. Fathers were also invited to attend events at the school with their children.

4.3 The NUT representatives were concerned that schools might not be reporting all physical assaults by pupils on staff. Although Health and Safety regularly discussed such issues it was agreed that schools should be reminded of their responsibilities. . 4.4 In Bow School the improvements had again been achieved by ensuring

behaviour was seen as a whole school issue and that every member of the school had a part to play in establishing consistent messages about expectations. The school used a software program that enabled any member of staff to input instances of good and poor behaviour around the school and this could be analysed by year group, individual pupil, location in the school or time of day and this was informing policy changes in both teaching & learning and behaviour.

4.5 The Panel did consider looking at issues such as the need to have

someone from the same background as the pupil being engaged in the exclusion process. It was considered, however, that such issues were really a matter for the school and needed to be dealt with by them. If necessary, Councillors should be raising these issues in their role as school governors.

4.6 The following sections are, therefore, concerned with good practice in

specific areas and the ways in which they impact on pupil behaviour and exclusion.

5. Protocol for Managed Moves 5.1 In certain circumstances it maybe in the interest of all concerned to

transfer a young person to another school in order to reduce the risk of permanent exclusion. Head teachers in Haringey were concerned that there should be a protocol for doing this and so one has been developed by the Local Authority and Secondary School Partnership. Under the protocol, Managed Moves are monitored by the In-Year Fair Access panel of head teachers,

5.2 This issue did concern the Panel because the easiest place to put any

un-accommodated pupil is into a school which is under subscribed. Members were concerned about the need to develop a process for tracking changes under the Managed Move protocol so that the situation could be monitored. They were assured that there was already a process in place to monitor Managed Moves – which is clearly set out in

Page 93

6

the protocol. The whole purpose of the protocol and the In-Year Fair Access Procedures was also to ensure that there was an equitable distribution of such pupils across the borough.

6. Out of Borough Pupils 6.1 The expert from the Department of Children, Schools and Families indicated that, in common with other adjoining boroughs, Haringey schools host many children who live in other boroughs and many Haringey children are at out Borough schools.. In the case of fixed term exclusions, the Council are not always aware of action taken by out Borough schools and so are not able to support active behaviour management for these children. The creation of new school places in Haringey both in the recent past and in the future should improve this situation 6.2 This is a serious issue because the Council are responsible for

providing alternative education for any pupil living in the borough irrespective of the location of the school from which they have been excluded. It is, therefore, recommended that existing links with out of borough schools who take Haringey pupils be strengthened to ensure that there is an ‘early warning’ system in place. Early discussions may not only help to prevent exclusion but will ensure that appropriate alternative education arrangements are in place when exclusion is the only option.

7. Behaviour Improvement Programme 7.1 The Borough’s Local Area Agreement confirms that Haringey is part of

the national Behaviour Improvement Programme which focuses on four secondary and eight primary schools. The Safer Communities Partnership as a whole is supportive of parenting and would like to see more investment in this area with support programmes for parent and carers more closely linked to any parenting orders and contracts. Work is well under way involving schools and the Children and Young People’s Service to develop plans to provide for excluded pupils facilitated by the Building Schools for the Future programme.

7.2 The Panel saw the success of this approach when they visited

Gladesmore, in that school pupils who behave badly are sent to an on-site Suspension Centre. The building is away from the main school area and the pupils sent there are not allowed to leave it in school hours during the period of their exclusion. Last year about 485 pupils attended this Centre, normally just for one day but occasionally for two. Whilst they were there they discussed with experienced staff the ways in which they had behaved, why they had been sent there and agreed guidelines for improvements.

7.3 Gladesmore also had a facility which aimed to help students whose

behaviour at times interfered with their learning and/or the learning of

Page 94

7

others. It was not considered a punishment, but experienced staff work with individual students and counsel them on their behaviour. They are also given help in areas such as social skills, anger management, social support, self esteem, gender attitudes and their attitudes towards education. Music and drama therapy was available as was a programme of academic and pastoral mentoring.

7.4 Gladesmore also had links with the primary schools which sent their

pupils to it. This was helpful as it enabled strategies to be in place where needed for pupils entering the school. As an extended school they are also able to provide parental support and courses.

7.5 The School also organised meetings involving students, parents and

teachers to discuss and review issues. Generally parents were supportive of the action being taken by the school but the aim was to encourage students to understand that their behaviour was something which they could control and which they alone were responsible for. Last year over three hundred pupils attended this facility.

7.6 As an additional help at Gladesmore School, there were three learning

mentors who were on call to assist with early intervention when pupils were causing problem.

8. Off Site Provision For Pupils In Danger Of Being Excluded 8.1 An excellent initiative in this area was the ‘Sports Academy’ at

Tottenham. This initiative had been developed by Gladesmore School and made use of The Boxing Academy facilities. Young people who are in danger of being excluded, are encouraged to apply to go there and have to ‘win a scholarship’ to do so. The facility caters for twenty young people and normally about twelve places are taken by Gladesmore pupils. Other schools are also able to send pupils there as well but few did so.

9. Pupil and Family Mediation Service 9.1 This service works closely with schools to support and identify pupils

who are at risk of exclusion. Referrals to the service by schools are made through the Common Assessment Framework system. The Service involves the pupil, the family, the school and, where appropriate, community groups. It provides support by:

• monitoring, mentoring and tracking the pupil and reporting regularly to the school on their social, personal and behavioural development;

• meeting weekly with pupils - either one to one or in a class or collectively in groups;

• helping families to support the school in the development of their child by making regular contact with the home;

• supporting the school in its communications with the pupil’s parents/carers;

Page 95

8

• involving parents/carers, teachers, learning mentors, the community and others working with the pupil in the development of an appropriate behavioural development plan;

• encouraging parents/carers to develop learning and behaviours in the home that can be coordinated with the pupils learning and behaviours in the school;

• attending reviews and behaviour planning sessions. 9.2 The Panel was impressed by the work of this Service and wishes to

praise and endorse what it does as a model of good practice. It is essential that the service should continue to be developed and to be available to all communities in Haringey. The panel were particularly concerned that:

• adequate resources are made available to meet the needs of the mediation service;

• the Service ensures all communities are aware of the provision;

• schools and parents/carers should be encouraged to use the service in a pre-emptive manner rather than after the event;

• drop-in surgeries are accessible to all communities in Haringey across the Networks.

10. Sleuth 10.1 When members visited Bow School they were impressed by the use of

the computer software programme ‘SLEUTH’ to monitor incidents, sanctions and rewards. The school indicated that it enabled them to know how effectively their behaviour policy was working and it was also used to identify staff needing support.

10.2 This software system did seem to be very effective and the Panel would

recommend that all schools in the Borough consider purchasing it and training all staff in its use.

11. Haringey Behaviour Support Teams 11.1 The Haringey Behaviour Support Teams advocate for the most

vulnerable children and young people to make sure they get the support they need to manage their behaviour to enable them to enjoy the same opportunities as other children and young people. As part of this process the teams have developed a model behaviour policy for schools to adopt and this was circulated to every school in the Borough.

11.2 They work as part of a multi-agency team and offer central and school

based training to all school staff and parents/carers on promoting inclusion and emotional literacy as well as dealing with issues around behaviour, bullying and discrimination. The Panel would like to see these strategies and practices embedded in the practice of Haringey schools and that the national SEAL programme for secondary schools is implemented consistently across the Borough’s schools.

Page 96

9

12. RECOMMENDATIONS

That the Director of Children and Young People’s Service be requested:

a. to investigate the possibility of strengthening links with out of borough schools to enable greater consultation about Haringey pupils in danger of being excluded and to inform members of the Panel of the outcome. (Paragraph 6),

b. to write to all secondary schools in the Borough encouraging them to make use of the “Sports Academy” at Tottenham. (Paragraph 8.1),

c. to report to the appropriate Cabinet Member on ways of developing the Pupil and Family Mediation Service including ensuring all communities are aware of the provision, encouraging schools and parents/carers to use the service in a pre-emptive manner with drop-in-surgeries accessible to all Borough residents. (Paragraph 9.2),

d. to circulate the report to all Borough Schools informing them that;

• exclusion should only be used as a last resort and only when the school is able to demonstrate that all other options have been exhausted, (Paragraph 4.1)

• that procedures for reporting exclusion data to the council are followed so that it may be properly analysed, and suitable strategies put in place.(Paragraph 4.1)

• the best way of tackling or reducing the need for exclusion was to encourage a whole school approach as happened at Gladesmore and Bow Schools, (Paragraph 4.2),

• they should consider purchasing SLEUTH and training staff in its use. (Paragraph 10.2),

• the strategies and practices of the Haringey Behaviour Support Teams be embedded in school practices and that they should implement the National SEAL programme for secondary schools (Paragraph 11.2),

• they had a responsibility to ensure that assaults by pupils on staff were reported. (para 4.3)

Page 97

Page 98


Agenda item:

Overview and Scrutiny Committee on 17 March 2008

Report Title: Support to Pupils with Drug and/or Alcohol Problems Report of: Chair of Overview and Scrutiny Committee

Wards(s) affected: ALL

1. Purpose

1.1 To consider whether to commission a review into the support given to pupils with drug and/or alcohol problems

2. Recommendations

That the Committee consider whether to commission a review into pupils with drug and/ or alcohol problems and if so, to consider at this stage, if there are any specific areas they wish to be looked at.

Contact Officer: Carolyn Banks Principal Scrutiny Support Officer, Tel 0208 489 2965

3. Executive Summary

3.1 The attached paper sets out the position regarding the support given to pupils with drug or alcohol problems and In Paragraph 8 makes suggestions as to what the review could be concerned with.

4. Reasons for any change in policy or for new policy development (if applicable)

4.1 N/A


5.1 The background papers relating to this report are :

• Every Child Matters: Change for Children Young People and Drugs

• Public Health Intervention Draft Guidance

• Haringey Drug and Alcohol Services Directory

• The 2005/6 Annual Report of Haringey Drugs Education Team Counselling and Vulnerable Young People’s Worker

• National statistics on smoking drinking and drug use among young people (2006)

• BMJ paper on Improving school ethos may reduce substance misuse and teenage

*


pregnancy

• Young Persons Substance Misuse Commissioning Review - Haringey DAAT

• Drug Education in Schools _Ofsted

• The Government’s updated government alcohol strategy – June 2007

These can be obtained from Carolyn Banks – Principal Scrutiny Support Officer on 020 8489 2965, 7th. Floor, River Park House, e-mail: [email protected]

6. Introduction 6.1 On 2 July 2007 the Overview and Scrutiny Committee asked for a one-off

feasibility report on the practicability of undertaking a scrutiny review into the support given to pupils with drug and/or alcohol problems.

6.2 Although the term “drugs” refers to controlled drugs within the meaning of the

Misuse of Drugs Act 1971, it is used in this paper to cover a wider range of substances including glue sniffing or the use, for example, of Khat. Prevention is an important part of any service so, although not specifically asked for this paper also covers prevention strategies.

6.3 Although this paper does not deal with young people who smoke, it must be

stressed that in Haringey this is regarded as a key issue. The Children and Young People’s Service and its partners are introducing a number of initiatives, mainly through the Teaching and Primary Care Trust, to train and support schools in providing education programmes. The Council’s Schools Drug Advisor is also being trained as a Smoking Cessation Adviser so that they can pilot a smoking cessation service in schools. It is also anticipated that national developments; like the implementation of smoke-free legislation and raising to 18 the age at which young people can buy tobacco will also help to reduce the number of young people who smoke.

7. The importance of this issue Drugs 7.1 Reducing young people’s use of drugs is central to the government’s drugs

strategy and is part of the Every Child Matters programme. 7.2 The Home Office has worked with the former Department for Education and

Skills and the Department of Health to produce a “cross-government” approach to the development of universal, targeted and specialist services to prevent drug harm and to ensure that all children and young people are able to reach their potential. Its main aims are;

Page 100

• To prevent young people becoming tomorrow’s drug users.

• To reduce the supply of illegal drugs.

• To increase the number of individuals accessing effective drug treatment.

• To reduce drug related crime.

7.3 The Government’s main approach to substance misuse and young people: is:

1. To reform delivery and strengthen accountability. They propose to achieve this by closer links between the updated national drug strategy and Every Child Matters; Change for Children Programme.

2. Ensuring provision is built around the needs of vulnerable children and young people. This approach envisages more focus on prevention and early intervention of those most at risk through assessments, care planning and intervention by all agencies providing services for children, including schools (See the Haringey’s model which is attached as Appendix A ).

3. Building service and workforce capacity by developing a range of universal, targeted and specialist provision to meet local needs with workforce training to support this.

7.4 The Government’s approach is being implemented nationally and, at local

level, partners are expected to make significant progress in a number of

selected high focus areas, such as deprived/high crime areas where drug

misuse problems are prevalent.

Alcohol 7.5 The Government’s 2004 Alcohol Harm Reduction Strategy did not set specific

targets. It’s objectives for young people are focussed on educating them towards making responsible choices about alcohol.

7.6 The updated strategy, however, identifies drinkers under the age of 18 as a

particular group at risk. It also identifies the tension between the widely benign experience of alcohol and the damage caused by regular heavy drinking or binge drinking. Amongst young people excessive drinking was associated with a range of harms, including anti social behaviour, accidents, physical and mental health problems, youth offending, teenage pregnancy and poor school performance including exclusion.

7.7 Because unhealthy patterns of drinking during adolescence can accelerate

the harmful effects of drinking in adulthood, the Royal College of Physicians has suggested that risk free drinking does not exist for this age group. Alcohol Concerns also recommends that the Government’s Alcohol Harm Reduction Strategy should include the objective of stopping children aged under 15 from drinking any alcohol.

7.8 In so far as this Council is concerned, one of the priorities in the Council’s

Plan is to encourage lifetime well being at home, work, play and learning.

Page 101

Clearly the central component for this is to reduce drug and alcohol misuse. The vision set out in Haringey’s Children and Young People’s Plan includes wanting children to have healthy lifestyles, enjoy sport and recreation and choosing not to take illegal drugs. The Plan also envisages that one of the major steps in 2007/8 will be to increase drug and alcohol abuse preventive work, especially for vulnerable groups.

8. The size of the problem

8.1 A 2006 Survey by the National Centre for Social Research and the National

Foundation for Educational Research in 2006 showed the following encouraging trends;

• 35% of pupils reported that they had been offered drugs (42% in 2001)

• 24% of pupils said they had used drugs (29% in 2001)

• 17% said they taken drugs in the last year (20% in 2001)

• the proportion of pupils who have never drunk alcohol has risen from 39%

in 2003 to 45% in 2006

• only 21% of pupils reported having drunk alcohol in the last seven days

(26% in 2001).

8.2 A summary of the survey is attached as Appendix B. The most worrying figures are that;

• The proportion of pupils taking class A drugs remained at about 4%

• The Government estimated that 20,000 young people become adult

problem drug users

• Over 50% of young offenders in custody reported Class A drug use in the

past year.

8.3 The Home Office has developed a tool kit for estimating the prevalence of problematic drug use among young people deemed vulnerable. Using this formula which uses absence, truancy and permanent exclusion data the number of young pupil drug users in the borough is estimated as 176. It should be noted that this figure is calculated from the vulnerable groups only. It does not include other children and young people outside of this category who may well have a substance misuse problem. Local services provide specialist, targeted and universal services and are structured to encourage young people who need it, into treatment.

9. Local actions proposed by Government

Page 102

1. All partner agencies including those in the voluntary community sector should be fully engaged in integrating planning and producing coherent local strategy and framework for services addressing drug misuse and alcohol issues.

2. The establishment of effective joint planning and commissioning of local drug and alcohol misuse services for children and young people. Haringey Drug and Alcohol Action Team has established a Young Persons Joint Commissioning Group – which is chaired by an Assistant Director of Children’s Service.

3. Local partners to consider transferring accountability for children and young people’s drug misuse services to Directors of Children Services

10. Addressing Young People’s Drug Misuse and Alcohol Issues

The way in which such issues can be addressed:

1. Education about the dangers – Schools must provide Alcohol and Drugs Education as an integral part of both the National Science and Personal, Social and Health Education (PSHE) curricula in line with the former DfES guidance. This education must be tailored for different age groups and their learning needs and be in accordance with a written drug and alchohol policy which is developed in consultation with parents. This is further supported through the healthy schools assessment criteria.

2. Early Identification and Assessment of pupils with alcohol or drug problems School teachers and nurses should identify and offer advice and support to such pupils. It is essential that all vulnerable pupils in key risk groups are assessed early for drug misuse problems. Particular at risk groups include children with problems, persistent truants and school excludees, looked after children and young people in contact with the criminal justice system. 3. Support to pupils with alcohol or drug problems – Counselling, advice and support. Ideally a lead professional should be in charge of the care management of each pupil who need support in line with Every Child Matters but this does have resource implications.

11. The Position in Haringey

11.1 In Haringey the Drug and Alcohol Action Team has been responsible for commissioning specialist services for young people with substance misuse problems. The money was taken from the Adult Pooled Treatment Budget, From April 2008 commissioning responsibility will move to the Children and Young People’s Services – in that the post holder will be based in the Children‘s Service but still retain a functional link to the Drug and Alcohol Action Team and its Partnership Board.

11.2 In recent years Haringey Drug and Alcohol Action Team and it partners have

made considerable progress in providing services aimed at reducing drug

Page 103

and alcohol abuse amongst its pupils. They are, however, continually looking at what needs to be done to make the service better and a recent mapping exercise into substance misuse identified the following areas where further work was necessary;

• In order to achieve a coordinated commissioning plan and service delivery structure for the Borough some far reaching changes were necessary. Whilst there were many good examples of good practice interventions being delivered across the Borough these tended to be delivered in isolation rather than through joint working.

• There were still different approaches to screening and assessing young people’s substance misuse needs across the different services although work is being undertaken to implement a standard approach across all children’s and young people’s services.

• Under 19s referred to specialist services should follow the Children and Young People’s Service’s single route for referral through the Common Assessment Framework, following which they will be assessed using the DUST screening process, followed by appropriate intervention or onward referral to specialist provision.

• There was a lack of knowledge of what services, diversionary activities and targeted interventions were available There was inconsistent knowledge about substance misuse issues and the affects on young people and their familiesThere was no clear referral or integrated care pathways for young people who were identified as having drug or alcohol problems.

• Levels of understanding about confidentiality were inconsistent and information shared between agencies could be improved.

• Baseline screening and referral data could be improved.

• Young people should be more involved in service development.

• The mapping report also noted a number of gaps that prevented “a coherent pathway of seamless support to young people from point of identification of substance misuse issues to appropriate through care and aftercare”. This Mapping Exercise was then further built on by an extensive review of the Drug and Alcohol Action Team’s commissioned substance misuse services – which resulted in the re-tendering of services so that they now more closely meet government guidelines and target the most vulnerable group.

• Similar comments could also be made about preventing alcohol abuse.

Page 104

12. Who could be Involved in the review

The Home Office, Department for Children, Schools and Families, Haringey’s Children and Family Services, NHS, local schools, Police, Probation Service, Haringey Drug and Alcohol Action Team, Young Person’s Substance Mis-use Co-ordinator, Youth Offending Team, and Charities such as the NSPCC, Parents Centre, Adfam, In-Volve, HAGA (Haringey Advisory Group on Alcohol) and COSMIC.

13. Conclusions

13.1 One reason for undertaking this review is that it would complement the

recent scrutiny work on school exclusions, although as the data reported to that review panel showed, there were few exclusions where drugs and alcohol mis-use were cited as the reason for the exclusion.

13.2 If the Committee wish to look further into this issue it is suggested that they

first instruct the officers to submit a full report on the action being taken in Haringey to combat drug and alcohol misuse by young people. This will enable an informed decision to be taken about a possible review. The Drug and Alcohol Action Team Commissioning Review, 2006 and their Young Person’s Needs Assessment and Treatment Plan 2008 can also be a useful starting point for such a review.

13.3 If such a review were to be undertaken it is strongly recommended that

Haringey’s Youth Council should be invited to participate in it. One way of doing this would be if its Chair and possibly one other member of the Youth Council were co-opted onto the scrutiny panel.

• Any review should concentrate on those areas where members could assist in the continual progress made by the Council and its partners towards providing excellent services.

13.5 Any review would need to be carefully focussed but Members could consider

looking at some of the following issues;

• How to improve the ethos of the school and promote social inclusion –

Recent research has indicated that improving school ethos may reduce

substance misuse etc. The argument that positive ethos can effect

health is supported by high quality, randomised trials in the USA and

Australia. In the USA boys (but not girls) in the intervention schools

responded to the new school ethos, with a 34% reduction in a

combined measure of alcohol, tobacco and cannabis use. In Australia

a trial in 26 schools found that, over time, students were less likely to

report smoking, drinking and alcohol use in the intervention schools as

against comparison schools.

Interventions that took place to improve the school ethos included:

Page 105

o Teacher training to encourage teachers to integrate teaching of social

skills (anger management, negotiation, stress management etc) into

the mainstream curriculum

o Improving student/ teacher and teacher/parent communications

o Developing, in conjunction with parents and pupils, effective policies

and procedures for dealing with bullying.

o Encouraging all pupils self-esteem and their participation in the life of

the school

Much of this work is already done in many Haringey schools but it might be possible to build on it. Efforts in this area will also be in accordance with a recent recommendation of the Government Advisory Council on the Misuse of Drugs that there should be a reassessment of the role of schools in preventing drug misuse.

• The impact on children and young people living in households where drugs and/or alcohol misuse are present in the adults of the household.

• Making greater use of youth service to help and assist vulnerable

young people

• The progress in developing partnerships between schools, local

authorities, Primary Care Trusts, parents and children’s services with

integrated information systems to help track interventions with

individual pupils.

• How early are children assessed as being at risk as a result of drug or

alcohol misuse problems? This is important because support can only

come once the pupil has been identified and assessed.

• The involvement of specialist at early planning stage,

• The care management in place to cope with those who need support.

• The clear processes which the local authority and its partners have for

tackling theses issues and providing specialist treatment where that is

required.

• The way in which young people are involved in service developments.

Page 106

9

Page 107

Page 108


A

.Appendix A -Haringey Treatment

Structure – AAAaAAppendix A

Tier 3

Targeted

Universal

Services1

Key:

referral routes

referral routes to the tier 3 m

ulti-disciplinary service

Ch ildren and Families

Worker

Children and Families

Tottenham & H

ornsey

district teams

Substance M

isuse W

orker

for

Looked After Children

Child

ren and Families

Leaving Care Team

MULTI - DISCIPLINARY SUBSTANCE MISUSE

SERVICE (13 - 21 year olds)

•

Targeted outreach

•

Inform

ation and harm

reduction advice

•

Screening, assessment and care planning

•

Training

•

Key working

•

Com plementary therapies

•

Peer support/service user groups

•

Generic counselling

•

Family outreach support

•

Cannabis/alcohol awareness w

orkshops

•

Access to prescribing provision

•

Group w

ork (YP, parent/carers)

•

Support with transition to adult services

Satellites int o and from Connexions, Schools,

Teenage pregnancy, Throughcare and

Aftercare, YOS, Children & Families

Substance M

isuse

Workers

Youth Offending Service

Drugs Adviser Schools

and vulnerable groups

Positive Futures

Project

(Youth Service)

Cosmic

Voluntary sector

Service working with

children & families affected

by SM and child

ren up to

age 12 using substances

Substance M

isuse W

orker

Pupil Support

Centre/Schools

Adult substance misuse

services: DASH , HAGA,

Stimulant

Service

Page 109

Page 110


Smoking, drinking and

drug use among young people

in England in 2006

Summary of main findings

Edited by Elizabeth Fuller

A survey carried out for The Information Centre for

health and social care by the

National Centre for Social Research and the

National Foundation for Educational Research

Page 111

Copyright©2007,TheInform

ationCentre.Allrightsreserved

Smoking, drinking and drug use among young people in England in 2006: Summary 1

Smoking, drinking and

drug use among young people

in England in 2006

This is a summary of the main findings from the latest in a series of surveys designed to

monitor smoking, drinking and drug use among secondary school pupils aged 11 to 15. The

National Centre for Social Research (NatCen) and the National Foundation for Educational

Research (NFER) carried out the survey on behalf of The Information Centre for health and

social care (IC). Information was obtained from 8,200 pupils in 288 schools throughout

England in the autumn term of 2006.

A full report, including detailed survey findings and a description of the survey background

and the methodology, is available at

http://www.ic.nhs.uk/pubs/sdd06fullreport

Smoking

Two fifths (39%) of pupils have tried smoking at least once. The proportion of pupils who

have never smoked increased from 47% in 1982 to 61% in 2004 and has remained at a

similar level since.

In 2006, 9% of pupils smoked regularly (at least once a week). This has remained at the

same level since 2003, and is equivalent to the current target to reduce the prevalence of

regular smoking among 11 to 15 year olds to 9% by 2010 (set in the 1998 White Paper,

Smoking Kills). Girls are more likely to smoke regularly than boys, and older pupils more

likely than younger ones. One fifth (20%) of 15 year olds said they smoked at least once a

week, compared with only 1% of 11 year olds. Compared with white pupils, black pupils

and those of mixed ethnicity were less likely to smoke regularly.

Certain patterns of behaviour were associated with regular smoking. Pupils who had drunk

alcohol recently were more likely to be regular smokers than those who had not; regular

smoking was also more likely among pupils who had taken drugs compared with those who

had not. Pupils who had truanted from school or had been excluded at some time in their

lives were also more likely to be regular smokers than pupils who had never truanted or

been excluded.

Families were an important influence on pupils’ smoking. Those who lived with other

smokers were more than twice as likely to smoke regularly, compared with those living in

non-smoking households. The proportion of pupils who smoked regularly also increased

with the number of other smokers at home. A quarter (25%) of pupils who lived with three or

more other smokers were regular smokers themselves, compared with 4% of pupils who

lived in a non-smoking household. Although most pupils said their families would

disapprove of their smoking, pupils who smoked were more likely to think their families

would take a lenient view of their smoking than pupils who did not smoke.

The pupils covered by this survey are all below the minimum legal age for buying cigarettes,

currently 16 years old. Nevertheless, about two thirds (65%) of pupils who smoked

identified shops as one of their usual sources of cigarettes. There is evidence to suggest

that pupils are finding it increasingly difficult to buy cigarettes from shops. The proportion of

pupils who had tried (17% in 2006) has fallen since the early 1990s, and pupils who do try to

buy cigarettes from shops are increasingly likely to be refused. In 2006, 53% of pupils who

had tried to buy cigarettes from a shop reported being refused at least once in the last year,

Page 112

compared with 29% in 1993. However, it is still the case that pupils who tried to buy

cigarettes from shops were more likely than not to be successful; less than a quarter (22%)

of those who had tried said they had been refused on the most recent occasion.

A high proportion of pupils who smoke regularly see themselves as dependent on the habit.

69% said they would find it hard not to smoke for a week, and 77% said they would find it

hard to give up altogether. Around two in five regular smokers (43%) said they would like to

give up.

The report also includes findings on pupils’ patterns of cigarette consumption, beliefs and

attitudes, and school policies concerning adults and children smoking at school.

Drinking alcohol

More than half of pupils aged between 11 and 15 have had at least one alcoholic drink in

their lifetimes. This increases with age from 21% of 11 year olds to 82% of 15 year olds.

However, the proportion of pupils who have never drunk alcohol has risen in recent years,

from 39% in 2003 to 45% in 2006.

About one in five (21%) of pupils reported having drunk alcohol in the last seven days. Boys

and girls were equally likely to have drunk alcohol in the last seven days, and the proportion

who had done so increased with age from 3% of 11 year olds to 41% of 15 year olds. White

pupils were more likely to have drunk alcohol recently than those fromminority ethnic

groups.

The proportion of pupils who drank in the last seven days has fallen from 26% in 2001.

During this period, average consumption among pupils who did drink has remained at

broadly similar levels. Among pupils who drank alcohol in the last seven days, boys drank

more than girls, an average of 12.3 units a week for boys, 10.5 for girls. The pupils who

drank alcohol in the last seven days drank on an average of 1.8 days in the week; about half

(49%) of them consumed an average of more than four units on the days they did drink;

22% consumed three or four units; and 28% consumed an average of two units or less.

The patterns of behaviour associated with having recently drunk alcohol (in the last seven

days) were not unlike those related to regular smoking. Pupils who smoked regularly were

more likely than those who had not to have drunk alcohol recently. Similarly, pupils who had

taken drugs were more likely to have drunk alcohol recently than those who had not. Pupils

who had ever truanted from school were more likely to have drunk alcohol in the last seven

days. However, pupils who had been excluded from school were no more likely to have

drunk alcohol than those who had not been excluded.

Pupils are more likely to be given alcohol than to buy it, most commonly by family or friends.

However, about half of pupils who said they currently drank also bought alcohol, despite it

being illegal to sell alcohol to anyone under the age of 18. They were most likely to buy

alcohol from friends or relatives (20% of current drinkers) or off-licences (18%). Relatively

few pupils who drank alcohol bought it from shops or supermarkets (13%) or pubs and bars

(7%).

As pupils grow older, the context in which they drink changes. Eleven year olds who drank

alcohol were most likely to drink with their parents (55%) or other family members (29%),

and most likely to drink at home (62%). By the age of 15, pupils who drank were most likely

to drink with friends of both sexes (66%). They were less likely than younger pupils to drink

at home (34% of 15 year olds who drank) and more likely to drink in other locations; 40%

drank at parties with friends, 37% outside (on the street, in a park or somewhere else), and

35% in someone else’s home. Relatively few pupils of any age who drank (9%) reported

that they did so in pubs or bars.

On balance, families were more likely to steer pupils towards sensible drinking than to

discourage them from drinking altogether. Around half of pupils (53%) said their families

didn’t mind them drinking, as long as they didn’t drink too much. 45% of pupils said their

families didn’t like them drinking. (Additionally, a small minority said their families let them



2 Smoking, drinking and drug use among young people in England in 2006: Summary

Page 113

drink as much as they liked.) Attitudes changed as pupils grew older; among 11 year olds,

67% said their families didn’t like them drinking, compared with 32%whose families didn’t

mind them drinking within limits. By the age of 15, 71% of pupils thought their families

didn’t mind them drinking sensibly, and the proportion who said their families didn’t like

them drinking declined to 26%. Pupils’ own behaviour tended to conform with their

families’ views. 75% of pupils who had never drunk alcohol said their families wouldn’t like

them to drink. In contrast, 80% of those who had drunk alcohol in the last week said their

families didn’t mind them drinking, as long as they didn’t drink too much.

A fifth (20%) of pupils said they had been drunk in the last four weeks, although their

definitions of drunkenness are likely to include a range of states frommild tipsiness to full-

scale incapacity. Older pupils were more likely to report having been drunk; 37% of 15 year

old boys and 47% of 15 year old girls had been drunk at least once in the last four weeks,

compared with 5% of 11 year old boys and 4% of 11 year old girls. Some pupils actively try

to get drunk; among those who had drunk alcohol in the last four weeks, about a third (35%)

had deliberately tried to get drunk.

The report also includes findings on pupils’ patterns of drinking, attitudes and beliefs, and

school policies concerning alcohol.

Drug use

In 2006, 35% of pupils reported that they had ever been offered drugs, a decrease from

42% in 2001.

The prevalence of drug use had also declined since 2001. In 2006, 24% of pupils said they

had ever used drugs, and 17% had taken any drugs in the last year. In 2001, the

corresponding proportions were 29% and 20%. Pupils were most likely to have taken

cannabis in the last year (10%, an overall decrease from 13% in 2001). 5% of pupils had

sniffed glue or other volatile substances in the last year and 4% had taken poppers. Other

drugs had been taken by less than 2% of pupils in the last year. The proportion of pupils

who had taken any Class A drugs in the last year has stayed at around 4% since 2001.

The proportions of pupils who had taken drugs increased with age. Although boys and girls

were equally likely to have taken drugs in the last year, boys (10%) were more likely than

girls (8%) to have taken drugs recently (in the last month). Black pupils and those of mixed

ethnicity were more likely than white pupils to have taken drugs recently.

Recent drug use was associated with regular smoking and recent drinking. Pupils who had

been excluded also had an increased risk of recent drug use compared with pupils who had

not, and the same was true of pupils who had truanted from school compared with those

who had not.

The proportions of pupils who took drugs at least once a month (4%) was lower than in

recent years. Older pupils were more likely to say that they usually took drugs at least once

a month; 8% of 15 year olds said this, compared with 1% of 11-12 year olds.

The report also presents findings about pupils’ awareness of individual drugs, patterns of

use, drug use among vulnerable pupils, attitudes and beliefs, and school policies on drug

use.

Smoking, drinking and drug use

These findings show a consistent pattern of differences between the prevalence of

smoking, drinking and drug use; drinking alcohol is the most prevalent of the three and is

also seen as more acceptable for pupils in this age group by parents and pupils themselves.

Pupils are more likely to have ever drunk alcohol (55%), than to have smoked (39%) or tried

drugs (24%). By the age of 15, 89% of pupils will have done at least one of these things.



Smoking, drinking and drug use among young people in England in 2006: Summary 3

Page 114

Less than half of pupils who tried each of these had done them recently; 21% of pupils had

drunk alcohol in the last week, 12% had smoked in the last week and 9% had taken drugs

in the last month.

While more than half of pupils felt that their parents would take a tolerant attitude towards

their drinking (55%, although in most cases only as long as pupils didn’t drink too much),

just 2% thought their parents would tolerate their smoking. (Parental attitudes to drug use

were not asked about in 2006.) Similarly, when asked about what was OK for someone of

their age, 56% thought drinking alcohol was OK to try once and 36% though it OK for

someone of their age to drink alcohol once a week. Smoking was less acceptable; 37%

thought it OK for someone of their age to try smoking once, and 18% thought it was OK to

smoke once a week. Different types of drug use were asked about separately. Cannabis

was considered the most acceptable, but even so, just 9% thought it OK for someone of

their age to try cannabis once and 5%OK to take once a week.

The proportions of pupils who smoke, drink alcohol or take drugs each increase with age.

There are no consistent patterns of behaviour according to sex or ethnicity. If a pupil

smokes, drinks alcohol or takes drugs, he or she is more likely to do one of the other two as

well. Pupils who have truanted from school at any time are more likely to smoke regularly,

and to have drunk alcohol or taken drugs recently. Regular smoking and drug use are also

more prevalent among pupils who have been excluded from school, compared with those

who have not.

The report also includes findings about sources of helpful information about smoking,

drinking and drug use, and a comparison of schools’ policies.



4 Smoking, drinking and drug use among young people in England in 2006: Summary

Page 115

About the National Centre for Social Research

The National Centre for Social Research (NatCen) is an independent institute specialising

in social survey and qualitative research for the development of public policy. Research is

in areas such as health, housing, employment, crime, education and political and social

attitudes. Projects include ad hoc, continuous and longitudinal surveys, using face to

face, telephone and postal methods; many use advanced applications of computer

assisted interviewing. NatCen has approximately 300 staff and a national panel of over

1,200 interviewers complemented by 200 nurses who work on health-related surveys.

About the National Foundation for Educational Research

The National Foundation for Educational Research has been engaged in educational

research since 1946 and is an independent foundation with charitable status. The

Foundation undertakes research and evaluation for local and national agencies, in the

government, commercial and charitable sectors. The research programme is concerned

with all aspects of education and training, a major part being concerned with the public

education system.

Page 116

MINUTES OF THE OVERVIEW AND SCRUTINY COMMITTEE

THURSDAY, 31 JANUARY 2008

Councillors Councillors Bull (Chair), Egan (Vice-Chair), Davies, Jones, Mallett,

Newton and Winskill

Apologies None

Also Present: Councillors Bevan, Diakides, C. Harris and Patel

MINUTE

NO.

SUBJECT/DECISION

OSCO103.

WEBCASTING

The meeting was webcast on the Council’s website.

OSCO104.

APOLOGIES FOR ABSENCE

There were no apologies for absence.

OSCO105.

DECLARATIONS OF INTEREST

Councillor Egan declared an interest in item 4, Housing Rent Increase, by nature of being on the board of Homes for Haringey.

OSCO106.

HOUSING RENT INCREASE 2008/09

The committee considered a report on the setting of council housing rents for 2008/09. The housing rent increase element of the financial planning budget package was referred to the committee at the meeting of the Cabinet of January 22nd 2008. The report received covered the way rents were calculated under the Government’s rent restructuring formula, housing subsidy entitlement and its link to rent setting. It also outlined procedures for assisting tenants experiencing difficulty in paying their rent.

Following discussion of the report at the committee, the following resolutions were made. RESOLVED:

1. That the proposed rent increase for 2008/09 be noted. 2. That the Chair of Overview & Scrutiny Committee write to

Government Ministers to express its disappointment at the negative effect that the rent restructuring formula has had in Haringey, particularly the withdrawal of Government funding to contain rent increases to 5% and the late timing of the announcement which provided inadequate time for planning by the Council.


MINUTES OF THE OVERVIEW AND SCRUTINY COMMITTEE

THURSDAY, 31 JANUARY 2008

3. That its concern with the consultation process and the low level

of response be expressed.

4. That Council Officers and specifically Homes for Haringey Officers, do all in their power to encourage benefit take-up, particularly amongst Council tenants who are not currently in receipt of benefit, including a pro-active, outreach-based approach by Tenancy Officers.

5. That an information pack detailing the reasons behind the

increase together with information on encouraging benefit take-up be provided to Councillors.

6. That the spirit of the resolutions by the Residents Finance

Panel as contained in the report be echoed.

7. That initiatives that may ameliorate some of the impact of the rent increase be investigated by officers e.g. reducing water rate charges by the introduction of water meters.

8. That the committee commend Officers for the record levels of

rent collection, and encourage them to continue the improvement.

COUNCILLOR GIDEON BULL Chair

Page 118

Overview and Scrutiny Committee - Meetings, agendas and minutes

Documents