ITSM ROI - Delivering Business Value Fast

Axios Systems Webinar

Blog.axiossystems.com

@Axios_Systems

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[email protected]

George SpaldingExecutive Vice PresidentPink Elephant

Joe BeighleyBusiness Solutions Consultant Axios Systems

“ITSM ROI – Delivering Business Value Fast”

#ITSM #ROI

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Why you need to think about the ROI of ITSM?

Because…

Budget Cuts Outsourcing

and

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Reduced IT Ops Costs Business User SatisfactionReduce Business Outages Reduced Risk/Cost Avoidance

What does ROI mean in ITSM?

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Outages are BAD… and definitely avoidable costs

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People Cause Outages

• 80% of unplanned outages are due to ill-planned changes made by administrators (operations staff) or developers (Source: ITPI Visible Ops)

• 60% of availability and performance errors are the result of misconfigurations. The little changes made to the environment and system configuration parameters all the time. (Source: EMA)

• Through 2015, 80% of outages impacting mission-critical services will be caused by people and process issues, and more than 50% of those outages will be caused by change/configuration/release integration and hand-off issues (Source: Gartner)

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Outages Cost Money

• A USA Today survey of 200 data center managers found that over 80% of these managers reported that their downtime costs exceeded $50,000 per hour. For over 25%, downtime cost exceeded $500,000 per hour

• 1 out of 10 companies said they need greater than 99.999% availability (Information and Intelligence Corp)

• $46 Million in employee cost per year lost in downtime for Fortune 500 companies (Dunn & Bradstreet)

• Downtime costs $42,000 per hour (Gartner)

• Data Center downtime costs $5600 per minute (Ponemon Institute)

Throwing money down the can

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Outages Kill Productivity

• Downtime can reach 87 hours per year cumulatively (Source: Gartner)

• Average Outage Period is 200 minutes for full restoration (Source: ITPI)

Frustration!

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Outages Impact Revenue

• $26.5 Billion in lost revenue per year (Source: Information Week)

• On average businesses lose between $84,000 and $108,000 (USD) for every hour of IT system downtime

• Disruption in the supply chain may expose the business to damages and can impact shareholder value

• Not to mention the impact on Reputation, Brand and Customer Loyalty

Outages drain revenue

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Outages Impact Brand Loyalty

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ROI of ITSM

• How many minutes @ $5600/minute will it take to pay for your ITSM program?

Time is money

Axios Systems Webinar

Blog.axiossystems.com

@Axios_Systems

Axios on LinkedIn

[email protected]

George SpaldingExecutive Vice PresidentPink Elephant

Joe BeighleyBusiness Solutions Consultant Axios Systems

“ITSM ROI – Delivering Business Value Fast”

#ITSM #ROI

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To see the rest of this slidedeck and view the on demand recording of the webinar, visit axiossystems.com/itsm-roi