Automating the IT Operations to Business Connection · PDF fileAutomating the IT Operations to Business Connection Mark Bodman, Practice Director, ... ITSM Strategic ... •ROI analysis

©2010 TROUX TECHNOLOGIES

Automating the IT Operations to Business Connection

Mark Bodman, Practice Director, Troux


HP UCMDB Partner EcosystemIntegrate and federate to leading third party ISVs to extend customer value

2

ISV ServicesProviders

OEM

HP Universal CMDB Partners

UCMDB

17 partners in various stages of joining UCMDB partner ecosystem.

• Enhance UCMDB capabilities beyond core competencies

• Enable the CMS vision beyond HP products

• Tap expertise & resources beyond HP

• Access to new markets


HP & Troux Integration Value

1. Provides greater visibility into how business changes impact one another

2. Automates Technology Standards assessment

3. Improves ROI by reducing integration costs

3


STRATEGIC INFORMATION

OPERATIONAL INFORMATION

RU

N T

HE

BU

SIN

ESS

CH

AN

GE TH

E BU

SINESS

FinancialManagement

EA Modeling

Project and PortfolioManagement

BP Analytics andManagement

Content Mgmt

ALM

ITSM

Strategic IT Planning

(Troux)

Troux in the Enterprise Ecosystem


5

Multiple Entry Points to Drive EA Value

While laying down firm SITP

processes

Accelerating Business & IT Transformations


Application Portfolio Optimization

Application Portfolio

Optimization

Establish Application

Portfolio

Complete rationalization

criteria

Lifecycle planning

Integrated Optimization

Processes

Completion & Assessment criteria

Planned Enterprise Application Portfolio

Application Portfolio Management

Continuous, App Savings

Stewards. Owners & Stakeholders

Define quality & completion metricsImplement governance

Portfolio Owners, stakeholders: PPM, compliance

Integrate into, ITSM & PPM

Collectors, App models, Optimization

Troux Integrity, reporting & Visualizations

Initial integration with Standards & Alignment

Integrate SM, Business Alignment processes

Strategic planners, Executive management

Continuous optimization Governance

Troux Standards & Alignment

Predictive and historical reports

Applications, People, Internal Organization

Lifecycles, costs

Software, Servers, Business Functions, Projects

Strategies, KPI’s

People

Process

Technology

Value

Data

60 DAYS 90 DAYS 150 DAYS 180 DAYS321 4

CONFIDENTIAL


Challenge

Business

IT Operations

“Visibility into the EnterpriseImpact of Changes will half theresources we allocate to ChangeManagement”

“Reducing Infrastructure Costs without Enterprise

Visibility is like shooting fish in a

barrel with your eyes closed. You don’t get many fish and pretty soon you shoot your

foot.”

“Companies with mature EA can allocate 28% more budget to transformation and 20% less to ‘lights on’

IT Operations”


The IT Operations to Business Connection

Business

IT Operations

Automating the IT Operations to Business Connection

Michael Gout

PUBLIC INFORMATION: May be discussed or shared with non-USAA employees.

1. USAA Company Overview

2. EA and CMDB at USAA

3. Use Case - Technology Standards Assessment

4. Use Case – Business Impact Analysis

PUBLIC INFORMATION: May be discussed or shared with non-USAA employees.10

11

USAA Company Overview

Headquartered in San Antonio, Texas with 22,000 Employees

USAA, a diversified financial services group of companies, is among the

leading providers of financial planning, insurance, investments and banking

products to members of the U.S. military and their families.

The company's 7.4 million members rely on the convenience and accessibility

of USAA financial products backed by award-winning service.

USAA ranked 132 in 2010 Fortune 500, jumped 75 spots. Fortune’s No. 1 for

firms that “Laughed at the Recession”.

Business Priorities: Expert Guidance, Exceptional Service, Excellent

Performance, Financial Strength


EA and CMDB at USAA

USAA acquired and implemented two industry leading and

complimentary analytical repositories during 2009:

Troux for Enterprise Architecture

HP uCMDB/DDM for IT Configuration Management

Attended HP Partner Program session at 2009 HP Software

Universe

Integration Value to USAA

Automate technology assessment to reduce risk and cost

Align IT decisions with the business strategy

Visibility of IT Operations impact to the business

Improve ROI by reducing integration costs


Use Case - Technology Standards Assessment

Inputs

Troux EA: Defines technology standard lifecycles for server OS’s, server hardware, database versions and other infrastructure.

HP uCMDB: Provides inventory of server OS, server hardware, database and other infrastructure CI’s. Provides relationship of applications CI’s to server OS, server hardware, and database CI’s.

Outputs

Report for each Troux technology standard the number of matching CI’s, to assess overall current state to infrastructure technology standards.

Report for each Troux technology standard the applications owning the related CI’s, to assess application state to defined technology standards.

Value to USAA

Automate technology assessment to reduce risk and cost

Align IT decisions with the business strategy




Troux Hardware Standard Lifecycle Definition



Troux Hardware Standard Compliance - Current



Troux Hardware Standard Compliance - Future


Use Case – Business Impact Analysis

Inputs

Troux EA: Definitive source of application names to align IT with business. Definitive source of relationships from application to business function and business organization.

HP uCMDB: Provides relationship of applications CI’s to server OS, server hardware, database and other CI’s.

Outputs

Report for each CMDB CI the corresponding application, business function and organization that may be impacted for planned change or unplanned disruption of service.

CMDB utilizes Troux as a definitive source of application names to align IT with the Business.

Value to USAA

Visibility of IT Operations impact to the business



Use Case – Business Impact Analysis

Organization,

federated from Troux

Business Function,

federated from Troux

Applications

Server and

Database CI’s

HP uCMDB Screen Shot


Benefits and value

Greater visibility of business impact from IT changes and incidents

Improve IT operations processes with enhanced business service context

Reduces time and resources spent assessing impact of change

Better decisions around IT spend and Operational risk

Ensures that new projects use strategic infrastructure

Quickly identify out-of-date technology risks and cost saving opportunities

Speed time to value of EA and IT Operations programs

Enables resources to spend time delivering new capabilities rather than data manipulation

Maximizes ROI of existing / disparate technologies

Vendor supported integration of different metamodels

Vendor supported association of different standards and discovery names

USAA configuration vs. customized development


How HP and Troux maximize investments in EA and ITSM


`

22

EA

BUSINESS

Operations

• ITSM• Problem Mgmt• Change Mgmt

• CXO• VP’s

• Enterprise Architects• Domain Architects• Solution Architects

Establish BusinessCapabilities

• Business Capabilities• Business Services & Function

Manage Applications

• Application Portfolio Mgmt• Owner and business impact

DefineRoadmaps

• Technology Catalog• Standard Roadmaps• Program Planning

DeliverProjects

• Project Execution

• Business Context• Applications• Technologies• Infrastructure

Topology Assessment

• Business Risk• Capability Analysis

Monitor ProgressTo Plan

MeasureBenefits

• Project Spend• ROI analysis

• Project Risk Profile• Waiver Management

ChangeManagement

EA & Development

Business Through Operations Lifecycle

Determine Strategic Priorities

• Business Capabilities• Business Services & Function


Integration Architecture

Sophisticated 2-Way DataSynchronization

Pre-defined Information

Mapping and Filtering

Operations Information in TrouxBusiness Context in HP uCMDB


1. Implement HP and Troux OOTB

Implement HP Collection & populate the UCMDB

Implement Troux, load and set Lifecycles

• Standards Governance “Mainstream” use case• 7000 Software Product Versions• Updated yearly, free on Troux Community

• Discovery key aspect of integration• Best Practice approach for HP UCMDB


2. Export & Match Instances to Standards Catalog

• Certify new Technologies in Catalog• Black-list low-value Components• Create Catalog Aliases & Transformations• Assess Compliance to Standards (current & future)

• Standard integration Technology• Configurable in the field


3. Connect Infrastructure to Business

Mainstream Troux use cases• Define & manage the Application portfolio• Relate Applications to deployed infrastructure• Define the business perspectives of Applications


4. Complete the Business Connection

• Export Business context information • Import applications & business in UCMDB


Wrap up

1. Provides greater visibility into change impacts business

2. Automates Technology Standards assessment

3. Improves ROI by reducing integration costs

28


Q&A

Mark Bodman, Troux - [email protected]

mailto:[email protected]

mailto:[email protected]

Automating the IT Operations to Business Connection · PDF fileAutomating the IT Operations to Business Connection Mark Bodman, Practice Director, ... ITSM Strategic ... •ROI analysis

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