Internship II.docx

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Internship Report

Abdul Latif Nizamani Construction Company

Submitted By: Abdul Rab Nizamani

Spring 2012

Supervised By: Abdul Razzaq

Quaid-i-Azam School of Management Sciences

Quaid-i-Azam University, Islamabad

2012


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Acknowledgment

Starting with name of Allah, Who is most Beneficent and most Merciful and without His nothing

is possible. Furthermore, I would like to pay my deepest gratitude to department Quaid-i-Azam

School of Management Sciences for giving us such an opportunity to learn and imply our

knowledge and further I would like to pay word of thanks to my supervisor Sir Aqeel Ahmed for

the help and supervision during my internship. I would also like to thank honorable Managing

Director Mr. Shahid Latif and Adnan Latif for their cooperative behavior and always helping

attitude. Their kind advises and guidance helped us throughout the internship


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Executive Summary

This report contains four chapters, starting from the background of Al-Wahid Hajj and Umrah

Services (pvt) Ltd. Al-Wahid Hajj and Umrah services (Pvt) limited Company was incorporated

in Pakistan on June 9, 2006 (Certificate of Incorporation) as a Private Company Limited by

shares. The main activity of the company is to provide services as an agent in relation to

organizing Groups for Hajjis and supervise them to perform Hajj in an organized manner.

Second chapter of the report contains my personal learning and working experience during the

six week internship at the company. The time when I joined the company as an internee was a

time of accepting Hajj applications from the Hajjis so my job mostly was consisted of collecting

documents, dealing with customer, keeping the records, taking payments and other necessary

works to carry out in the beginning of accepting a Hajji and training him. Third chapter is about

the strengths, weaknesses, opportunities and threats of the company and at last I have given some

suggestions to the company on basis of my 6 weeks experience in the company, which includes

expanding the business from just Hajj to Umrah and IATA services because company meets lots

of requirements of these two. And a large market is available to the company


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ContentsWorking Conditions .................................................................................................................. 12

Staff ....................................................................................................................................... 12Office .................................................................................................................................... 13

Work Environment................................................................................................................ 14

Personal Working...................................................................................................................... 14Public Dealing ....................................................................................................................... 14

Form Filling .......................................................................................................................... 15

Documents Collection ........................................................................................................... 15

Payment Receiving ............................................................................................................... 16

Bank ...................................................................................................................................... 16

Record Keeping .................................................................................................................... 16

Design Hajj Training Program .............................................................................................. 16

Chapter 3: SWOT Analysis .......................................................................................................... 19SWOT Analysis ........................................................................................................................ 20Strengths ................................................................................................................................... 21

Geographical Strength .......................................................................................................... 21

Experience............................................................................................................................. 21

Public Relations .................................................................................................................... 21Goodwill ............................................................................................................................... 22

Quality Service...................................................................................................................... 22

Weaknesses ............................................................................................................................... 22Shortage of staff ..................................................................... Error! Bookmark not defined.

Unqualified Staff ................................................................................................................... 23

Delegation of authority .......................................................... Error! Bookmark not defined.

Quota ...................................................................................... Error! Bookmark not defined.

Opportunities............................................................................................................................. 23Umrah .................................................................................... Error! Bookmark not defined.

IATA ...................................................................................... Error! Bookmark not defined.

Threats....................................................................................................................................... 24 New Entrants .......................................................................... Error! Bookmark not defined.

Inflation ................................................................................................................................. 25


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Chapter 4: Recommendations and Conclusion ............................................................................. 26Recommendations and Suggestions .......................................................................................... 27Conclusion ................................................................................................................................ 28

Abdul Latif Nizamani Construction Company is a licensed civil contractor of United Energy of

Pakistan which is a subsidiary of a Chinese based company, United Energy Group.

United Energy Group

United Energy Group Limited is a listed company on the main board of Hong Kong Stock Exchange

United Energy Group is an investment holding company and is mainly engaged in the development

of strategy energy reserves, focusing on the investment and operation of oil, natural gas and other energy

related businesses. This is accomplished by the merger and acquisition of oil and natural gas assets;


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the exploitation, development and production of crude oil and natural gas; and the provision of

patented technologies supporting services to oilfields.

The approach of the Group is to implement the "reliable operation + rapid expansion" market strategy,

which is supported by the unique technology and core competitiveness. The Group's operating

strategy utilizes resources as the foundation, built on its human capital and guaranteed by its technology.

Corporate Vision

United Energy Group strives to become a world-class oil and gas enterprise with growth potential,

uniqueness and competitive advantage over its counterparts.

Corporate Strategy


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UEG engages in the upstream oil and gas sector focusing on the investment and operation of oil,

natural gas and other energy related businesses

The approach of the Group is to implement a 'Reliable Operation + Rapid Expansion' strategy,

leveraging:

Relationships in China and beyond

Access to capital to secure and fast track development of world class assets

Disciplined M&A execution based on strict hurdle criteria

An entrepreneurial culture that attracts and retains high quality talent

Business Strategy


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United Energy Pakistan

As part of our commitment to developing and transferring skills to the local community we have

actively chosen to develop local contractors in concession areas as opposed to awarding

contracts through a tender process. Selection is based on local contractors' awareness of UEP's


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HSE policy, standards and procedures; willingness to develop infrastructure according to the

required standards as well as consideration of the rates and quality of services available in the

regional market.

United Energy Pakistan (UEP) is a subsidiary of United Energy Group (UEG). UEG is primarily

engaged in the upstream oil and gas business, including exploration, development and production

of crude oil and natural gas and the provision of patented technologies in oilfield supporting

services in China and Indonesia. The Company has a joint venture partnership with China

National Petroleum Company (CNPC) in one of its energy projects in China. UEG is currently

evaluating various investment options in South East Asia and the Americas.

The acquisition of these assets is its first venture in Pakistan. UEG is keen to grow its Pakistan

business making this a promising move forward for all stakeholders associated with the assets

purchased. The backdrop of Pak-China diplomatic ties is another positive, providing UEG a

strong relationship advantage with Pakistan.

The Company focuses primarily on exploration and production taking care of the whole process,

from the first assessment of the site to the first production of oil and gas. All our operations are

based in province Sindh, with the concession boundary starting 100 km to the east of Karachi.

We work in an area that spans eight districts in Sindh province which are Badin, Tando Mohammad

Khan, Tando Allahyar, Thatta, Hyderabad (rural), Matiari, Sanghar and Mirpurkhas. These assets

consist of nine producing and exploration blocks in Sindh province and four offshore exploration


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blocks in the Arabian Sea. Recently the Company also won bids for two new exploration blocks,

Digri and Sanghar South, which lie adjacent to UEP's Mirpurkhas Khipro concession areas.

This translates to an onshore footprint of more than 10,000 square kilometres and the largest

offshore acreage given to any single exploration and production company in Pakistan so far, situated

250 km south of Karachi in ultra deep waters.

Our offices are located in Karachi and Islamabad. We also have field offices in Badin and Matiari

districts.

Local contractors are engaged to undertake preparation of well locations, access roads and supply skilled and/or unskilled

manpower. We have developed 14 contractors from Badin concession over the last three decades. Adopting a similar

philosophy we are also developing contractors from our MKK concession since the beginning of our E&P activity in this area.

The idea behind developing and engaging local contractors is to create more employment opportunities within the

concession areas and thereby contribute to the district economy. On average approximately 3,500 to 4,000 locals are

engaged by these contractors.

Working Conditions

Staff

As the nature of the companys operations is more of the field work than in the office so

the company had only three employees in the office and besides that company has three different

teams to work on the fields of Uni ted Energy Pakistans well sights. Those teams include work

supervisor whose job is just to supervise and provide the labors with the necessities and deal with

the management of UEP. United Energy Pakistans management told the guidelines to the


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required job to supervisor then the work supervisor used to ensure that all the guidelines are met,

and work is going well. Then there is also a safety supervisor in the field to supervise that all the

employees are wearing the proper safety dresses and he ensures all the health and safety related

issues. They also have a civil engineer with them.

Besides that they also have some permanent labors that are on call and whenever the job needs to

be done they just call them. And sometimes when they need more labor then they bring some

temporary labor but according to the companys requirement those labor also need to be aware of

the work done on the field.

Office

Companys office is in city of Matli; which is the biggest city in the area where

companys most of the we ll sites are located. This is the best location of the office as this is

almost in the center of all well sites of the company. So this becomes convenient to reach at all

those places. Even in case of emergency the team can reach at the well site at the earliest. And

office is well equipped with all the necessary equipments and stationary with the latest

computers, printers and scanners. A separate dining room, a kitchen is available where food is

served to the employees and to the guests. an


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Work Environment

Work environment is very friendly and productive. Company believes in service quality.

They try to finish the work with maximum quality and minimum time which means efficient

working. Whenever company has to take a major decision all staff upper and lower sit together

and everyone puts his suggestions in front of the meeting hall than a decision is taken with

consensus of everyone which is best for the customers i.e. most of the meetings of the company

were informal and friendly so that everyone is comfortable to share his point of view. I enjoyed

the informal meetings of the company.

Personal Working

Week 1, 2 and 3

When I started my internship this was the time when government accepts forms for Hajj

and gives a deadline to the private Hajj group organizers to submit forms of their Hajjis. So, it

was the time when people were coming to the office, taking the information about the package

contents and the price of the package and all such information. So it was time when Hajjis were

being finalized. So I was assigned some of the responsibilities given below

Public Dealing


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So when customers were coming to the office I had to deal with them at early. If

information they required was possible for me to provide then I used to try to satisfy them

otherwise I was telling them to wait for the operational manger or any concerned authority.

Form Filling

The time when I joined the internship forms of Hajjis were being filled, documents were

being collected, and Hajjis were being finalized. So as per the procedures of the company,

company first fills all forms in photocopied form than again fills them in original form to

minimize the chances of mistake in the original form. So as an internee I filled forms with them

taking data from CNIC, passport and other related documents.

Documents Collection

As when I joined internship the list of Hajjis was being finalized. CEO with collaboration

of directors decided that seat will be given on first pay first basis. So the finalized Hajjis were

coming everyday to submit the required documents i.e. passport, CNIC, photos etc. So I assisted

operational manager Jawad Ahmed in collecting the documents than scanning the documents in

computer and then returning again to the Hajjis.

Week 4, 5 and 6


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Payment Receiving

The Hajjis with permission of CEO used to pay in installments so very often Hajjis came

to office to pay for the package. Payment was received both in cash and bank check. So I helped

Jawad in taking money, counting than sign a receipt from Hajjis.

Bank

As it was not safe to keep large amount in office so sometimes I was sent to back to

deposit and sometimes they needed money for day to day operations so they used send me to

bank to withdraw some amount.

Record Keeping

When Hajjis submitted their data than I with help of operational manager and director

made a list of Hajjis keeping whole record of every Hajji in an excel sheet which included serial

numbers , Name, Father/Husband/Guardians Name, CNIC Number, Passport #, Blood Group,

Address, total payment, payment received, payment remaining etc. I took all this data from the

original source of this which we were provided by Hajji main source of data was Passport, CNIC

and receipts.

Design Hajj Training Program


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Company every year calls all Hajjis once for vaccination which is requirement of

government and Ministry of Religious Affair provide every private Hajj organizer those

vaccines. Then most of the private hajj group organizers call Hajjis at once and then they do

vaccination and then provide training at once. For that Abdul Latif Nizamani Construction

Company plans and trains through various means. They show videos regarding Hajj, make and

present information through Microsoft PowerPoint Presentations, lectures, question and answer

session regarding both travel and Hajj information. This year I assisted operational manager of

the company in improving selection of videos, making some changes in existing PowerPoint

presentations, adding some new data to it. This year company also planned to call a group of 10to 15 Hajjis separately in office. And explain and train them there because when there are large

number of people in Hall than it is bit harder to understand things and some people are not

comfortable asking questions on microphone. So to resolve this issue on the recommendations of

one of Director Company this year company started to call Hajjis in small groups also. So for

them I made PowerPoint presentations for this program so that it could be easier for them to

make the Hajjis understand the whole thing.


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SWOT Analysis

SWOT analysis (alternately SWOT Matrix ) is a strategic planning method used to evaluatethe Strengths, W eaknesses/Limitations, Opportunities, and T hreats involved in a business. It

involves the external and internal analysis of the business in comparison with the objectives of

business.

Strengths: internal characteristics of the business that give it an advantage over

others

W eaknesses (or Limitations): internal characteristics that place the team at a

disadvantage relative to others

O pportunities: external chances to improve performance in the environment

T hreats: external elements in the environment that could cause trouble for the

business or project

Performing SWOT analysis and identification of strengths, weaknesses, opportunities and

threats is very necessary because it helps in planning, budgeting and decision making in the

organization; because this is the organized form of information in which you come to know

about the internal and external strengths of an organization.

In this section I will describe some of the strengths, weaknesses that Abdul Latif Nizamani

Construction Company has and opportunities and threats is facing or could face in future

according to my observation during internship weeks.
http://en.wikipedia.org/wiki/Strategic_planninghttp://en.wikipedia.org/wiki/Strategic_planninghttp://en.wikipedia.org/wiki/Strategic_planninghttp://en.wikipedia.org/wiki/Strategic_planning


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Strengths

Here are some of the strengths of Abdul Latif Nizamani Construction Company that I

have observed in these weeks is under

Geographical Strength

Abdul Lati f Nizamani Construction Companys office is located in the center of

the operations of UEP. That gives them strength by reducing the travel time. They can

reach to any working site at latest in 30-45mins. And this also saves the charges of the

transportation.

Experience

They are in this business for more than 25 years so this is their strength. Because

they have proactive approach in decision making and problem solving and they can easily

do that because of their wide experience.

Public Relations

Once you are in a business for 25 years long than you have made enough public

relations to face any kind of issue. Besides that the running family is also well respected

and people where field is located, the localities know the owners well and in good words.


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Goodwill

The Managing Director of the company maintains a goodwill with the all the

related stakeholders of the company which include banks, labor, land owners,

competitors and the Management of the company. All of the stakeholders are satisfied

with the behavior of the company.

Quality Service

They do work with their heart and soul and whatever work they are assigned to do

they maintain quality standard because that helps them to maintain good relations with

the management of the UEP and with time more and more contracts are given to them.

Weaknesses

Scarcity of Employees

Abdul Latif Nizamani Construction Company has limited number of staff which

is enough for the work but the operational manager has to handle alone all the day to day

operations of the company. So according to my observation they need at least two more

people one for public dealing, one for record keeping so that operational manager has

time to handle and focus on other things.


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Incompetent Staff

The lower staff of the company is not qualified enough. So they need guidelines

on performing every work. This also hinders in directors other workings because for

business they have to go out of city and even out of country so in office operational

manager and lower staff have to handle it all so this sometimes create problems for both

lower staff and company.

Centralized Decision Making

There is no delegation of authority. Managing director is making on their hands

besides some of the exceptions which they allow directors to take but with his consensus

of any of director or CEO

Opportunities

Construction Yards

Company has the opportunity to expand its working by construction of more

yards which will depict there interest to invest and expanding the business. Then UEP

will consider giving more contracts to the company.

Purchasing Machinery


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I think this is a good opportunity for the company to buy frequently used machinery. This

will help them reducing their cost of transportation and rent. Rather the machinery like tractors,

bulldozers and other such machinery will also earn for the company because company can give

them in rent.

Team

Company can hire more employees and more engineers, painters, workers, labors and

others and organize different teams for different works.

External Contracts

Even if the United Energy Pakistan does not give contracts to the company, they can also

go for the external building and other contracts. There is also a good demand of this business in

the market.

Threats

Rivalry


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There are only few number of registered companies of UEP so everybody wishes

to get more work so if others successfully get more contracts then number of contracts of

Abdul Latif Nizamani Construction Company might reduce.

Inflation

Inflation has become the matter of the country; everyone is suffering by that.

Particularly talking about this company; rates of the construction is stuff rising quickly so this

increases the cost of the company and ultimately it decreases the profit.


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Chapter 4: Recommendations and Conclusion


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Recommendations and Suggestions

According to my limited knowledge and observation in the six weeks of internship in

Abdul Latif Nizamani Construction Company; I have the following suggestions for the

company;

1. Their lower staff is not qualified enough to tackle the problems critically, run day to day

operations in a way which is good for the company without getting suggestions from the

director so I think if they hire a good qualified engineer pay them good then he can help

them running companys operations efficiently.

2. Companys management does not ke ep back up of its records. All record of all the

contracts is in their office computer. So I even suggested them there that they should keep

at least one copy of all the record as a back up because they cannot rely all upon

technology.

3. The upper level management has centralized decision making power to itself so I suggest

they should delegate authority to lower staff also because if lower staff will have the

authority then they will realize their worth in the organization and loyalty to company

will increase and ultimately they will work in the benefit of the organization.

4. Company and management have potential to take the company beyond its current limits.

They have different options they can do to further expand the business which include get

license of IATA which will help them to further expand their business and even do

ticketing sitting in their office in far flung area and company even meets a lot of

conditions of IATA.


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5. They should start work of Umrah also because they have market. During year number of

customers come to their office just to ask whether they also provide Umrah services but

unfortunately they have to send customers back with a negative answer.

Conclusion

The overall experience with Abdul Latif Nizamani Construction Company was a great

source of learning with a great source of memorable experience with all the upper and lower

staff; everyone was so much cooperative, helping and friendly that all six weeks passed

really good. Overall the performance of the company is very good. After listening to the

comments of their customers which already have been to Hajj with them and seeing the

profits their generating it is very clear that they believe in customer satisfaction and for that

they are very determined, passionate and steady that they put all their energies to satisfy their

customers. They want that when customer comes back from Hajj then he should not only

give satisfactory comments but also recommend others to join Abdul Latif Nizamani

Construction Company.