Innovation in Customer Experience - Process Transparency Approach

If You Are In The Business Of Serving Customers..

If Your Service Delivery Follows A Well-Defined Business Process..

If The Delivery Takes Anywhere From A Couple Of Days To

Weeks..

Then

Take A Moment And Think About Your Customer

Think About What It Would Feel Like To Be On The Other Side

The Time When The Business Process Gets Started

For Example

An Insurance Claim Submission

An Application For School Admission

A Complaint Registration For Service Or Replacement Of A Product

A Purchase Order For Door Delivery, Installation And User Training Of Consumer

Goods

Well, Just About Any B2C Business Process That Starts Off Your Business Engine From Outside-

In

Now, While You Work On The Process, Your Customer Is Waiting

While Your Departments Work On Delivering, Your Customer Is Unaware Of What’s

Happening

A Customer May Be Least Bothered

But The Customer Is The Most Important Stakeholder In The Outcome Of The Process

Sometimes, There Are Delays

Sometimes, The Process Is Stopped

Sometimes, Your Own Departments May Not Be Aware Of What’s Coming Their Way

Now Think What Would Happen If…

If.. All Your Departments Are In Sync On The Communication For The Business Process..

If.. There Could Be A Single Communication Platform For Everyone – All Stakeholders Of The

Business Process..

If.. The Customer Also Is On Board The Same Communication Platform..

If.. The Business Process Is Transparent To Your Customer!

What Could Happen?

Could Your Brand Become More Trustworthy In The Eyes Of Your Customer?

Could Your Business Be Seen As Accountable In Service Delivery?

Could You Become Viral Because Of This Differentiation In Delivering A Better Customer

Experience?

Could Your Service Levels Improve?

If You Think All Of This Is Very Much Possible, Then Have A Look At activayt.com

We Built It Just For You And For Your Customers

Activayt Provides A Single Source Of Communication For Your Customers For A

Lifetime!

Well, It’s A Single Source Of Communication And Collaboration For All Stakeholders!

It Makes Transparency In Business Process Possible

It Makes Transparency In Service Delivery Possible

Whether Your Customer Is Dealing With Your Business Service Or, A Different Service Provider – Today, Tomorrow Or Later – Locally Or Globally

You Can Start Wowing Your Customers Right Now

You Can Choose To Begin Your Experience In Multiple Ways

You Can Begin With Your Internal Business Processes And With Your Internal Customers

You Can Begin With Your External Business Processes With Your Vendors, Suppliers, Contractors So That You Gain Transparency On How They Deliver

You Can Begin With Your Customer Facing Business Processes

Choose Your Way. Start Today!