Current Indiana University, Team Performance Previous Lynda.com, Indiana University Human Resources Education University of Indianapolis – School of Business Profile https://www.linkedin.com/in/tatiana-kolovou-0435a65 Email [email protected]Tatiana Kolovou Senior Lecturer at Indiana University Bloomington, Indiana l Education Management
64
Embed
How to become a better listener | Talent Connect 2016
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Current Indiana University, Team Performance
Previous Lynda.com, Indiana University Human Resources
Education University of Indianapolis – School of Business
Tatiana KolovouSenior Lecturer at Indiana UniversityBloomington, Indiana l Education Management
Image Courtesy of the US Army
WritingReadingSpeakingListening
TelevisionRadioCDsTelephoneEmailInternet
Janusik and Wolvin, 2009
Janusik and Wolvin, 2009
“We have two ears and one
mouth so that we may listen
twice as much as we speak.”
Epictetus, Greek Philosopher
How many bedrooms?
Why was the move happening?
Does Tatiana have a good
relationship with her staff?Did Tatiana seem stressed?
Purpose #1:
Recalling
Details
Purpose #2:
Seeing the
Big Picture
Purpose #3:
Evaluating
Content
Purpose #4:
Attending to
Subtle Cues
Purpose #5:
Finding
Empathy
Action
PlanChoose
which is
most
important
to you and
which is
your
weakest
listening
purpose.
Do I need to act
on this information
now or later?
What information
do I need in order
to act?
Listen to the weather.
Can you recall daily
temperatures for the
week?
Take notes next time
someone gives you
task-specific
instructions.
Self-Awareness Questions Action Plan
Action
PlanChoose
which is
most
important
to you and
which is
your
weakest
listening
purpose.
How will this matter
in five years?
How would I
explain this to
someone outside
the organization?
Attend a lecture
and describe the
speaker’s KEY
ideas.
Self-Awareness Questions Action Plan
Action
PlanChoose
which is
most
important
to you and
which is
your
weakest
listening
purpose.
Is this a good idea
or not?
Is this information
credible,
accurate,
recent?
Where’s the line
between fact and
subjectivity?
Listen to a political
debate and
identify flaws in the
arguments of BOTH
speakers.
Be skeptical when
information seems
implicitly correct.
Self-Awareness Questions Action Plan
Action
PlanChoose
which is
most
important
to you and
which is
your
weakest
listening
purpose.
What can I see
that I can’t hear?
When does
appearance
reflect choice?
What information
leaks out of others
unintentionally?
Watch television with
the volume off. Try to
follow the story. Turn
the volume back on
to see if you were
close.
Attend a party and
attempt to identify
couples.
Self-Awareness Questions Action Plan
Action
PlanChoose
which is
most
important
to you and
which is
your
weakest
listening
purpose.
How does the
speaker feel?
How would you feel
in the speaker’s
place?
Why is the speaker’s
emotion reasonable
and good?
Paraphrase the
emotion as well as the
content of a friend
who is venting to you.
Avoid attempting to
solve your friend’s
problems. Your utility
is in connection.
Self-Awareness Questions Action Plan
Personal Space
Speakers! The listener is your boss. A colleague has upset you at work. Vent your frustrations without damaging relationships. Use your most persuasive non-verbals.
Partner Activity Scenario
Partner Activity Scenario
BeforeJune 1st
AfterJune 1st
Face the
Screen
Turn Your
Back
SpeakerListener
Listeners! Give the speaker your best non-verbals, clarifiers, eye contact, and verbal interjections. Make an effort not to become distracted!
Partner Activity Scenario
Action
PlanChoose
which is
most
important
to you and
which is
your
weakest
presence
skill.
Environment
Technology
Distractions
The prefrontal cortex, the brain's control center, must work harder to force itself not to process any strong verbal stimuli…The more cognitive work required to screen out unwanted input, the fewer…resources remain for the task at hand. And the longer you try to concentrate amid competing distractions, theworse your performance will be.
- Dr. Robert Desimone, Director of the McGovern Institute for Brain Research at
MIT in an article by Sue Shellenbarger in The Wall Street Journal
Listening BiasHow many assumed that Prof. Smith was a woman?
That Prof. Smith was American?
That Prof. Smith spoke to a business audience?
That Prof. Smith was a scientist?
How many interpreted silence as a negative?
Action
Plan
Which is the
easiest to
avoid?
Which one
will you
need to
work on?
Three situations when you need High-Impact Listening™
Three things you will do differently on Monday
Current Indiana University, Team Performance
Previous Lynda.com, Indiana University Human Resources
Education University of Indianapolis – School of Business