DOING MORE WITH LESS A CRASH COURSE IN LEAN ITSM DANIEL BRESTON
Doing more with less – a crash course in lean ITSM - Daniel Breston, Qriousity
Aug 15, 2015
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DOING MORE WITH LESS
A CRASH COURSE IN LEAN ITSMDANIEL BRESTON
STEPHEN COVEY & TAIICHI OHNO
"Just-in-time means that customer delight is
directly transmitted to those who are making
the product.”
"Leadership is communicating people’s worth and potential so
clearly that they are inspired to see it in
themselves.”
Value Driven
Purpose
Management System
Basic Thinking
Assumptions
SO WHAT IS LEAN?
SOLVING CUSTOMER PROBLEMS
NOT SOLVING PROBLEMS IS A WASTE
Does your technology
solve problems?
Anything else =
waste of time & money
=frustration
LEAN TECHNIQUES I LIKE
?????
6
A3Lean pyramid
Value Stream Map
KPI Tree
Obeya
DAILY LEADERSHIP: ALL LEVELS
?
STANDARDISE & AUTOMATE
Standardise
Automate
Standardise
Automate
Standardise
Automate
9
THE LEAN CYCLE
By Mike Rother
ITIL
Agile LeanIterative Dev.End-User VOCTeamsBus. OwnershipPM execution
Best Practices Framework – Strategy, Design, Transition, Operations, CSI
LEAN ITSM
Customer QualityValue StreamsFlowCPIProblem SolvingRespect for People
Source: Mike Orzen & Associates, Inc. www.maorzen.com
© AXELOS Limited 2014 All rights
Copyright © Institut Lean France 2012
11
GEMBA: LOOK, SEE, OBSERVE, LEARN
Copyright © Institut Lean France 2012
LEARNING BECOMES ACTIONS
12
WHERE TO LEARN MORE
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