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Karen Ferris Macanta Consulting
21

ITSM Monopoly

Jul 01, 2015

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Technology

Karen Ferris

Don't make tool selection a game of chance. Version of this presentation for NZ conference.
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Page 1: ITSM Monopoly

Karen FerrisMacanta Consulting

Page 2: ITSM Monopoly
Page 3: ITSM Monopoly
Page 4: ITSM Monopoly

WHEN TO PLAY

Page 5: ITSM Monopoly

OUTDATED TECHNOLOGY

MAINTENANCE COSTS

ADMINISTRATION OVERHEAD

Page 6: ITSM Monopoly

OVER CUSTOMISATION

VERSION LOCK VENDOR LOCK

Page 7: ITSM Monopoly

INFLEXIBILITY SOLUTION SUN-SETTING

POOR SUPPORT

Page 8: ITSM Monopoly

HOW TO PLAY

Page 9: ITSM Monopoly
Page 10: ITSM Monopoly

KNOW WHAT YOU WANT

Page 11: ITSM Monopoly

What can you afford?

What features do you need?

Page 12: ITSM Monopoly
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Location, location, location!

Room for growth

Vendor credentials

Page 14: ITSM Monopoly

Costs

Timeframes

Page 15: ITSM Monopoly

SELECT THE SOLUTION

Page 16: ITSM Monopoly

SHORTLIST REFERENCES PRESENTATIONS MANAGE EXPECTATIONS

Page 17: ITSM Monopoly
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SUMMARY

THE RIGHT DRIVERS

STAKEHOLDER ENGAGEMENT

CAREFUL SELECTION

CAREFUL PLANNING AND PREPARATION

ORGANISATIONAL CHANGE

PROCESS IMPROVEMENT

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Page 21: ITSM Monopoly

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