Culture Changethrough lean Six Sigma Education

7/26/2019 Culture Changethrough lean Six Sigma Education

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Culture ChangethroughLean Six Sigma

EducationSue Kozlowski

MSA, MT(ASCP)SBB DLM

CSSBB(ASQ)

Presentation sponsored by: The Team and Workplace Excellence Forum


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SlideSlide 22

Lean Six Sigma

Begin wit te en! in min!"#

$$Ste%en Co&e'

at ae te out*ome measues +o'ou Lean Six Sigma De%lo'ment-

Discussion!


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SlideSlide 33

Lean Six Sigma

Ae 'ou a Lean Six Sigmaoganization i+.

/0ou a&e Belts 1a*ilitatos-/0ou a&e %o2e*ts-

/0ou a&e 3ottom line sa&ings-

Whats missin"


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SlideSlide ##

Lean Six Sigma

at a3out4/ Di&ing te %iloso%' toug te

oganization-

/ 5ot waiting +o %o2e*t a%%o&al3e+oe i!enti+'ing im%o&ements-

/ 1in!ing *ost$a&oi!an*e an! D6$7T

%o2e*ts-

$% cant &ix that yet' the pro(ects not slated until 2)**!+


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SlideSlide ,,

632e*ti&es

A+te tis session, 'ou will 3e a3le to4/ 8n!estan! te 3asi* *on*e%ts o+

3usiness *ultue tans+omation

/ Des*i3e tee a%%oa*es to *ultue*ange using Lean Six Sigma *on*e%ts

/ List tee %ositi&e out*omes tat *an

3e use! to measue *ultue *angetoug Lean Six Sigma e!u*ation


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Business Culture

Change-hane to What"


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SlideSlide ..

Cultue Cange

DIFFUSION

TIPPING

POINT

INTEGRATION

TRANSMISSION /

EVENTIDEA


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SlideSlide //

Cultue Cange

IDEA

DIFFUSIONINTEGRATION

TRANSMISSION /

EVENT

TRANSMISSION /

EVENTIDEA

IDEA

IDEA

TRANSMISSION /

EVENT

TIPPING

POINT


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SlideSlide 00

Cultue Cange

Typical Deployment

/7!ea 9 Lean Six Sigma

/Tansmission$:&ent 9 Stu*tue,

Po2e*t/Di;usion 9 Man' Po2e*ts

/Ti%%ing Point 9


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SlideSlide *)*)

Cultue Cange

Proposed Deployment

/7!ea 9 Lean Six Sigma

/Tansmission$:&ent 9 Stu*tue,

7n+astu*tue/Di;usion 9 Po2e*ts, Taining

/Ti%%ing Point 9 Lean Six Sigma Cultue

/7ntegation 9 Language, Con*e%ts, Tools

$Were a 1ean Six Sima company!+


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Projects vs Training-an you hae your cake and eat it too"


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SlideSlide *2*2

Lean Six Sigma De%lo'ments

Diferent Approaches

/ Po2e*ts 1ist=Ta!itional Six SigmaDMA7C

=Ta!itional LeanKaizen

/ Taining >st= Butts in te Seat#

= Ceti>*ation

Which will promote culture change?


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SlideSlide *3*3

Po2e*ts 1ist

/ Limit taining to %o2e*t lea!es an!team mem3es

/ Ma' a&e some taining +o Po2e*tS%onsos an!o Po*ess 6wnes


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SlideSlide *#*#

7m%a*t o+ Po2e*ts 1ist

?ow man' %eo%le a&e 3een taine!a+te @ wa&es-

/ BBs Lean 1a*ilitatos

/ EBs

/ F Po2e*t Team Mem3es/ :xe*uti&es Cam%ions

WOW!


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SlideSlide *,*,

6ut*omes o+ Po2e*ts 1ist

So at te en! o+ @ wa&es, wat %e*ento+ 'ou sta; a&e 3een tans+ome!#

into te new wa' o+ tinking-


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SlideSlide *4*4

6ut*omes o+ Po2e*ts 1ist

An! at te en! o+ @ wa&es, ow mu*im%a*t a&e 'ou a! on 'ou meti*s-


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SlideSlide *.*.

Cultue Cange

DIFFUSION

TIPPING

POINT

INTEGRATION

TRANSMISSION /

EVENTIDEA


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SlideSlide */*/

Taining 1ist

/ Lots o+ %eo%le wo know# lots o+tings

/ Lots o+ *eti>*ates

/ But, use it o lose itG


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SlideSlide *0*0

Taining 1ist, *ontinue!

?ow man' %eo%le a&e 3een taine!a+te @ wa&es-

/ All Senio Lea!es/ Most Die*tos

/ Some Manages Su%e&isos

/ Some Lea!sCoo!inatos

WOW!


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SlideSlide 2)2)

6ut*omes o+ Taining 1ist




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SlideSlide 2*2*


/ An! at te en! o+ @ wa&es, owmu* im%a*t a&e 'ou a! on 'ou

meti*s-


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SlideSlide 2222

Cultue Cange

DIFFUSION

TIPPING

POINT

INTEGRATION

TRANSMISSION /

EVENTIDEA


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SlideSlide 2323

Te Mi!!le a'

/ Po2e*ts

= Qui*k stat

= De&elo% meti*s

= Atta*k %o3lems

= Best an!Bigtest# +o

%o2e*t lea!es

/Taining

= Buil! momentum

= De&elo% meti*s

= Manage %o*esses

= Lean to see#

= :al' a!o%tes will

3e e&i!ent (nextwa&e o+ BBs Lean1a*ilitatos)


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SlideSlide 2#2#





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SlideSlide 2,2,


/ An! at te en! o+ @ wa&es, owmu* im%a*t a&e 'ou a! on 'ou

meti*s-


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SlideSlide 2424

Po2e*ts H Taining

/ Iun %o2e*ts= Eet >nan*ial gains

/ Cange *ultue

= Lean to see %o*esses, &alue J waste

= Data$3ase! !e*isions

= Clea goals an! tagets

=Team$3uil!ing

= Beak !own 3aies an! silos


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SlideSlide 2.2.

Po2e*ts H Taining Pogam 632e*ti&es

A3ilit' to.

/ Lea! Po2e*t Teams to &ali!ate!

gains/ Coa* Po2e*t Team Mem3es

/ Tea* LSS tools an! *on*e%ts

/ Mento u%*oming lea!es


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SlideSlide 2/2/

Po2e*ts H Taining 632e*ti&es

Te skills an! a3ilities +o tea*ing,*oa*ing, an! mentoing soul! 3ein*lu!e! wit 'ou Bla*k Belt Lean1a*ilitato TIA7575E = in additionto%o2e*t management skills an!statisti*s"


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Black Belts as Agents

of Culture Change5ore Than 6ust Pro(ect Facilitators


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SlideSlide 3)3)

BB Lean 1a*ilitato Sele*tion

Te skills an! a3ilities +o tea*ing,*oa*ing, an! mentoing soul! 3ein*lu!e! wit 'ou Bla*k Belt Lean1a*ilitato S:L:CT765 = in additionto%o2e*t management skills an!statisti*s"


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SlideSlide 3*3*

BB Lean 1a*ilitato Taining

/ Taining %o2e*t = LSS meto!olog',%o2e*t management, team +a*ilitation

= Assessment4 Po2e*t !eli&ea3les, teame;e*ti&eness

/ 1ollow$u% taining = Tea*ing,*oa*ing, an! mentoing skills

= Assessment4 Tea*ing, EB *oa*ing mentoing, team +a*ilitation

Suggested training guideline


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SlideSlide 3232


Caee %at a+te Bla*k Belt Lean1a*ilitato ma' take one o+ two

!ie*tions4

/ Maste Bla*k Belt Sensei ole

/ 6%eational Lea!esi% ole

Advantages


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SlideSlide 3333


Maste Bla*k Belt Sensei ole/ Pima' Ies%onsi3ilit' si+ts to tea*ing,

*oa*ing, mentoing, a!ministati&e oles

6%eational Lea!esi% ole/ Pima' es%onsi3ilit' si+ts to

a**om%lisments toug teams o+%eo%le

Advantages


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SlideSlide 3#3#

De&elo%ment o+ Taining

Taining 3' en!o.

Taining 3' 'ouG

ChampionBB / GB

LFProject

team

Project

TeamChampion

Op

Leaders

BB / GB

LF


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SlideSlide 3,3,


en!o$le! taining ma' 3e


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SlideSlide 3434


BBsL1s wo ae taining ma' nee! ae!u*e! %o2e*t loa!

Logisti*s4/ Bin!es, ta3s, J an!outs

/ A, i% *ats, makes, sti*k'$notes

et*"/ Dieta'

Couse !e&elo%ment

Cost o internal training


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SlideSlide 3.3.

T'%i*al De%lo'ment

L

LL

LL


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SlideSlide 3/3/

Suggeste! De%lo'ment

L

LL

LL


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SlideSlide 3030

atNs te a!&antage-

Suggested model or improvement in a moderately-sized

company


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SlideSlide #)#)

Te Ti%%ing Point.

:xe*uti&es walk te walk.

/ Atten! taining *lasses, lea! %o2e*ts

Lea!es talk te talk./ 8se LSS teminolog' in !ail' o%eations

:m%lo'ees walk J talkG

/ Look +o wastes, suggestim%o&ements

When cultural transormation occurs


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SlideSlide #*#*

eNll know weN&e 3een su**ess+ulwen.

/ :xe*uti&es.

/ Lea!es.

/ :m%lo'ees.

/ BBsEBsLean 1a*ilitatos.


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Planning for

Culture Change7et 5ore Than Pro(ects 8ut 8& 9our Deployment!


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SlideSlide #3#3

A alue Steam +o Cultue Cange

et ision"

#$pectations"

and Goals

elect % Train

&nitial BBs/LFs

'e(elop

Leadership

Training

&mplement

organi)ation*

wide training

Projects

Leadership CultureChange

+ew ,ire

Orientation


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SlideSlide

####

A alue Steam +o Cultue Cange

et ision"

#$pectations"

and Goals

elect % Train

&nitial BBs/LFs

'e(elop

Leadership

Training

&mplement

organi)ation*

wide training

Projects

Leadership CultureChange

+ew ,ire

Orientation

Targets -etrics

Communication


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SlideSlide

#,#,

Baies to Cultue Cange

/ Stange *on*e%ts= 1ont$line wokes as %o*ess ex%ets

=Team not le! 3' te 3oss

= Set milestones/ 5ew tools

= SP76C, alue Steam Ma%

= Statisti*al tools= Lean tools


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SlideSlide

#4#4

Baies to Cultue Cange

/ Po*ess awaeness un!estan!ing= 8%steam, !ownsteam

= Su3o%timizing

= astes= 5ext %o*ess as *ustome

/ 8niOue language

= DMA7C4 Dane! Multi%le A*on'ms 7nClassG

= Lean4 LetNs lean a%aneseG


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SlideSlide

#.#.

A 5ote a3out Belts

/ Belts Po#= :as' to un!estan!

= Peo%le like it

= Can 3uil! stu*tue (Eeen, 0ellow, ite)/ Belts Con#

= Ma' not 3e a%%o%iate +o *ultue

= Lean a%%oa*, tea* e&e'one te tools= 6&eusea3use o+ tems (Ean!maste

Bla*k Belt- Eol! Belt-)

3 i> i


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SlideSlide #/#/

A 5ote a3out Ceti>*ation

/ Ceti>*ation Po#= Stan!a! 3o!' o+ knowle!ge

= Peo%le like it

= Soul! eOuie %o2e*t %lus 3ook leaning/ Ceti>*ation Con#

= Ma' 3e*ome a %a%e *ase

= Bo!' o+ knowle!ge ma' not 3ea%%o%iate +o oganizational nee!s

= Ma' mask la*k o+ skills

A 5 3 Bl k B l C P


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SlideSlide #0#0

A 5ote a3out Bla*k Belt Caee Pats

/ 7n J 6ut= 5ot a goo! >t +o skills (*onsi!e tial %eio!)

= Su%e>*ial ste%%ing stone to next *aee%at

/ Li+es

= Lo&e it

= Eoo! %o2e*t manages an! tea*es

/ Caeeists= Eain skills an! knowle!ge +o next le&el o+

es%onsi3ilit'

A 5 3 Bl k B l C P


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SlideSlide ,),)

A 5ote a3out Bla*k Belt Caee Pats

/ 5o&i*e=Taining H F 'ea (*an !e>ne x#

*om%lete! %o2e*ts)

/ Pa*titione= 5ext F $ @ 'eas 3e+oe tansition

= De&elo% an! maste te skills

/ Sensei Maste= Iemain as tea*e, *oa*, meto!olog'

ex%et, in&ol&e! in stategi* %lanning


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Developing a Lean

Six Sigma Culture

5 ?i 6 i t ti


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SlideSlide ,2,2

5ew ?ie 6ientation

/ F Minutes will !o it

/ LSS %iloso%' an! a%%oa*

/ Sim%le game o exe*ise/ List o+ woNs in&ol&e! (Cam%ions,

BBs, BEs, L1x)

/ 7n&itation to *onti3ute i!eas

L ! i 6 i t ti C t t


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SlideSlide ,3,3

Lea!esi% 6ientation Content

/ DMA7C o Lean A%%oa*

/ ?isto', su**ess stoies

/ T'%es o+ %o2e*ts/ :x%e*tations o+ lea!es (oles,

%ati*i%ation, taining)

/ Iesou*es +o +ute !etails/ Sele*t a %o2e*t to get tem in&ol&e! in

L ! i C C t t


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SlideSlide ,#,#

Lea!esi% Couse Content

/ ill te lea!esi% *ouse also se&eas te EBL1 *ouse-

/ at !o lea!es, wo ae not LSS%o2e*t manages, nee! to know intei !ail' o%eations-

/ BBL1 *onsensus

/ De&elo% an outline

/ 8se a&aila3le esou*es, o 3u' tem

C 6 i ti


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SlideSlide ,,,,

Couse 6ganization

/ Sele*t a Pima' 7nstu*to (BB o MBB)

/ All BBs soul! tea* = some will nee!moe *oa*ing tan otes

/ Stat wit tea*ing mo!ules = ten mo&eto exe*ises = ten wole !a's o+ *lass

/ ?a&e :xe*uti&es MBBs !o% in# +o

in+omal !is*ussion J asking ow te'will use wat te' a&e leane!

C 6 i ti


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SlideSlide ,4,4

Couse 6ganization

/ Set an! kee% an atten!an*e %oli*'

/ 7n*lu!e omewok (SM, S7P6C, et*")

/ Make an exam to +o*e e&iew o+ ealie*on*e%ts an! stu!'

/ Ei&e a *eti>*ate, %in, et*" to in!i*atea**om%lisment

/ 6%tional = %o2e*t wok o EB$le&el *lasses+o %eo%le wo want to get !ee%e into it

Bla*k Belt De elo%ment


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SlideSlide ,.,.

Bla*k Belt De&elo%ment

/ Set *iteia +o BB *aee %at

/ Sele*t !e&elo% BB an! MBB le&el tainingan! *eti>*ation eOuiements

/ IeOuie %ot+olio o+ %o2e*ts, %o+essional!e&elo%ment, an! a**om%lisments

/ Post$%o2e*t e&iew soul! in*lu!e

+ee!3a*k +om team mem3es/ Annual e&al soul! in*lu!e *aee %lanning

6ut*ome Measues


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SlideSlide ,/,/

6ut*ome Measues

/ :xe*uti&e 3ea&io= Su%%oti&e, Committe!, o :ngage!-

/ Lea!e 3ea&io

= S%onsos, %ati*i%ation on teams, use o+tools in !ail' o%eations-

/ 1ont$line lea!es

= Pati*i%ation on teams, use o+ tools in !ail'o%eations-

/ Belts1a*ilitatos


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Closing

Ietun on 7n&estment


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SlideSlide 4)4)

Ietun on 7n&estment

/ Taining as essential to *ultue *ange= Conne*te! to oganizational mission

= Less ex%ensi&e tan extenal taining

= Qui*ke !i;usion to ti%%ing %oint

= Ceate a new *ultue +o 'ou oganization

/ Su%%ot %o2e*ts

= De&elo% +utue %o2e*t lea!es

/ 7m%o&e o%eations

= Eet lea!es using te tools in !ail' o%eations

Sustain te Eains


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SlideSlide 4*4*

Sustain te Eains

/ Lean Six Sigma 3e*omes te wa' wewok"#

= :xe*uti&es

= Mi!$le&el Lea!es= 1ont$line lea!es

= Sta;

Buil! 0ou ?ouse o+ Qualit'


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SlideSlide 4242

Custome 5ee!s

:m%lo'ee:ngagement

Continuous7m%o&ement J

7nno&ation

Mission = ision = alues

:a*

Custome1ist

Buil! 0ou ?ouse o+ Qualit'

hat !ill our "ouse of #ualit$ look like%

A*knowle!gements


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SlideSlide 4343

A*knowle!gements

Cu*k De3usk, Maste Bla*k Belt, E:

now P! Perormance " Process

#mprovement! $nited %ealthcare

To!! S%el, Maste Bla*k Belt, St" on?ealt

now President! &ean 'o( Solutions! &&C

Ion Be*aw, Sensei

now Sensei! )rea*through %orizons! &&C

S%onsoe! 3'4


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SlideSlide 4#4#

S%onsoe! 3'4

ASQ

Team an! ok%la*e

:x*ellen*e1oum

Mike isman, Cai

Te :n!


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+uestions,

Than*s

Te :n!

Culture Changethrough lean Six Sigma Education

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