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BUSINESS ETIQUETTE
Higher Business School in Leskovac 2013
English language teacher: Miljana Stojovic -Trajkovic
Business English l
Lesson 1
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Content
What is a business etiquette
Questions for oral exam
Handshaking
Name tags
What does the business etiquette include
Introductions
Business card etiquette
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What is a business etiquette?
It is knowing and observing the rules of conduct
that will maintain good relations with others
without offending the other person. It applies to
what you say, what you do, and how you look. Italso covers what you don t do or say.
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Bus iness et iquet te is an impor tant way of showing
profess ional ism. Show ing profess ional ism conveys
exper ience and s uccess to the cl ient and to o ther
bus inesses. Bu siness et iquette can do w ond ers for acom pany's repu tat ion .
Builds Strong Relationships
Promotes Positive Atmosphere
Reflects ConfidencePrevents Misunderstandings
WHY IS BUSINESS ETIQUETTE
IMPORTANT
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WHAT DOES A BUSINESS ETIQUETTEINCLUDE?
3BUSINESS LUNCH ETIQUETTE, INTERVIEW ETIQUETTE
HANDSHAKING, INTRODUCTIONS, NAME TAGS, BUSINESS CARD ETIQUETTE1
TELEPHONE ETIQUETTE, MEETING ETIQUETTE2
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Handshaking is commonly done upon meeting, greeting, parting, offering congratulations, or
completing an agreement.
The purpose of a handshake is to convey trust, balance, and equality.
A Handshake can give you some clues about the person you are shaking hand with, like country
provenience of a person and personality type.
HANDSHAKINGHandshake A universal ly spoken language of greet ing s!
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Different types of handshaking
Wet Fish
Dead Fish
Hand Hug
The Bone Crusher
Queens FingertipsKeep Back
Yank and Pull
Teacup
The Brush Off
. The Dominator
Lobster ClawHand Wrestler
The Urban
The Shug
The Southpaw
The Im Too Occupied Right Now
The Fist Bump
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Wet fish handshake normally means a weak character, someone who is easilypersuaded.
.
Dead fish handshake
A limp handshake. Has no energy, there is no shake, no squeeze, not even apinch, and it gives the feeling you are holding a dead fish instead of a hand.
Indicates low self-esteem. It is commonly found amongst inmates and people
with a very low sense of self.
Hand Hugis popular with politicians, as it can present them as being warm, friendly,
trustworthy and honest. Involves covering the clenched hands with the
remaining free hand, creating a sort of "cocoon."
Different types of handshaking
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The Bone Crusher
Shows overly aggressive personality types. Also used with less strength byindividuals with a desire to dominate occasionally out of weakness or fear they
will be dominated by others if they dont do it. Is often performed by larger men
that are trying to make up for smaller things and is also popular amongst
politicians, lawyers, and other authoritative figures that think they have
something to prove.
Queens Fingertips
A person who offers fingers, instead of his palm for making a handshake issaid to be making a Queens handshake. This handshake indicates asense of superiority. Commonly seen in men-women
Keep Back
Used by the aggressive types. The purpose of this one is to keep you at adistance and away from their personal space as they might feel threatened, they
will lean forward or balance on one foot to achieve needed distance.
It can also be common to find this type of handshake in people who were raised
in country/rural areas as the personal space for people in such areas is much
larger than the personal space needed for individuals raised in the crowded
cities.
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Different types of handshaking
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Yank and Pull ne is considered a power
play, its when a person decides to grab your arm and pull you in close towardsthem and inside their territory/personal space.Possible reasons: The person is
insecure and needs you to be in their own territory in order to feel comfortable and
safe. They come from a culture/city that requires smaller space needs. They want
to take control and get you off balance, considered manipulative because they
want things done a certain way.
Teacup
No palm-to-palm contact. The other persons palm is cupped, like a teacup.This handshake indicates that the person is hiding
The Brush OffIt is a quick grasp and then a release that feels like your hand being shoved
aside. This handshake is a statement of its my turf and my agenda that
matters, yours doesnt. Listen first to what the person wants before talking
about your ideas for them
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Different types of handshaking
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The Urban
is popular amongst athletes and the younger generation. Has no place in theconference room. A slight elevation of the four fingers is all it takes to go from an
appropriate business greeting to a disastrous ordeal.
The Shug
Half shakehalf hug The Shug is incredibly flexible and versatile. Itconveys masculinity with a touch of affection; its reserved but expressive; and
its close but not uncomfortably close.
The SouthpawOtherwise known as the Lefty, the Southpaw should be avoided at all costs.
To shake someones hand with your left hand is considered uncouth and even
an expression of disrespect in some countries.
Different types of handshaking
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The Im Too Occupied Right Now
Seen in passing or hurried moments or feels obligated to extend his or her hand,the Im Too Occupied Right Now to Shake Your Hand Properly handshake is the
most difficult of all to execute.
The Fist Bump
Not a handshake, the Fist Bump is a form of haptics and has gainedoverwhelming popularity. Generally not acceptable in the workplace, but
popular socially and in business world.
The Appropriate Handshake
Stand and extend your right hand straight out in front of your body, with
your elbow slightly bent, and your thumb pointing to the ceiling. Leanforward slightly if there is room, but not so much that your faces are
uncomfortably close. Keep eye contact; do not glance down at the hand
offered as you shake. Keep a pleasant expression; not stiff or overeager.
Close your fingers around the other hand with your thumb resting to the
side. Grip with a slight firmness (like a gentle squeeze) as you raise your
hand slightly up and down for the shake. Release the hand after 3-4
seconds.
Different types of handshaking
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Introducing a clientbusiness introduction (smile, mention both first and last names and titles) Say, "(First and last
name of the person of higher authority), I'd like you to meet (Full name of the person of lower authority).
Introducing yourself (name/surname/position/company)
CLIENT IS ALWAYS INTRODUCED FIRST!!!
MAN TO WOMAN
YOUNGER COUPLE TO OLDER COUPLE
YOUNGER TO OLDER
LESS IMPORTANT TO MORE IMPORTANT
UNTITLED TO TITLED PERSON
INTRODUCTIONS
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Name tags
Name tagName badge
Although it is easier for right handed people to put a name badge on
the left side, they correctly are worn on the right side so the person
shaking hands or greeting has easy eye contact with both the person
and the badge as a way to help remember the name or to see wherehe/she is from,
RIGHT OR LEFT?: WHERE TO WEAR A NAME BADGE/TAG
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Business card etiquette
1Should be on easy to
reach place (case)
Business card
Should be clean
and neat
Business card
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Has logo, name of the company,
personal details (name/surname,
address, position, mail, telephone
numbers)
Business card
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Put it in the planner, case, or front pocket
NEVER BACK POCKET!!!
Make some
comment about
the card discuss
logo, address,
position
Hand/recieve the
card with right
hand or both
hands
Present the card
always face up
Business card etiquette
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Questions for the oral exam from lesson 1
21. How many types of handshaking exist?
22. Explain Wet Fish
23. Explain Dead Fish
24. Explain The Bone Crusher
25. Explain Hand Hug
26. Explain Queens Fingertips
27. Explain Keep Back
28. Explain Yank and Pull
29. Explain Teacup
30. Explain The Brush Off
31. Explain The Dominator
32. Explain Lobster Claw
33. Explain Hand Wrestler
34. Explain The Urban
35. Explain The Shug
36. Explain The Southpaw
37. Explain The Im Too Occupied Right Now
38. Explain The Fist Bump
1. What does business etiquette include?
2. In which situation are you going to give a
business card?
3. How are you going to give a business card?
4. How are you going to receive a business card?
5. How are you going to shake hands with
somebody?
6. Can you introduce yourself?7. Can you introduce me your business partner?
8. Who is the first person to be introduced if you are
with your boss and the client? Why?
9. How are introductions based in a business world?
Explain.
10. What are you going to do if you introduce two
people of equal rank one to each other?
11. Give me rules for making introductions.
12. Where should you wear name tags? Why?
13. Where should you put your business card?
14. How should a business card look like?15. How are you going to respond to a business
introduction?
16. Where can you advertise yourself and your
company?
17. How many business cards should you give to your
potential client? Why?
18. When are you going to offer your business card?
19. When are you going to request a business card
from your client?
20. If you talk to a person of higher position, shouldyou offer your business card first?
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Higher Business School in Leskovac 2013
English language teacher: Miljana Stojovic
Business English l
Lesson 1