© Fraunhofer IAO, IAT University of Stuttgart Workshop Creative Academic Work Environment Green Urbanism at Albano – Building a world class university.

© Fraunhofer IAO, IAT University of Stuttgart

Workshop „Creative Academic Work Environment“

Green Urbanism at Albano – Building a world class university campus

Work Environments forinnovation and performance

Stefan Rief

Head of CC „Workspace Innovation“

Fraunhofer IAO

Stuttgart, Germany


AgendaWork Environments for Innovation and Performance

Who we are - Fraunhofer IAO

Communication as a Source of Innovation and Creativity

Improving „Office Performance“

Improving Spontaneous Communication – the BMW Leipzig Plant

Conclusions and Outlook


Core Competencies – Fraunhofer IAO

Our Research and Consulting Competencies.

Technology

Management

Organisational

Development

Human

Factors

Human

Resources Management

Information

Technology

Strategy Development Future Scenarios Technology Radar

Digital Production

IT Management

Service Engineering

Knowledge Management

Product Design

Usability Engineering

Health Care

Change Management

Learning Environments

HR Development

Virtual Reality

Virtual Engineering

IT-Strategies

Rapid Product Development

Evaluation of New Technologies

Research and Development Roadmaps

Research and Development Management

Business Process Management

Innovation Management

Production Management

Workspace Innovation

Performance Management

Age-based Living Environment

Demographic Trends

Innovative Ways of Working

Working Time and Remuneration Models

Software Engineering and Management

Document and Workflow Management

Mobile Software Applications


Analysis of

User Requirements

and Work Processes

for Individuals,

Groups and

Organisations

Monitoring and

Analysis

of Technological

Developments

and Innovations

Research in

and Development of

Innovative,

Performance-oriented

Work Environments

for...

Identification of Optimisation

Potentials

Health&Care Hotelling Office Work Education Labs

Future Future Future Future Future

Competence Center Workspace Innovation

Fokussing on the Improvemet of Work Environments.









Sport s / Sports Club 9%

In the Nature (Hiking etc.) 28%

At Home, while Watching TV, Eating or Hobby etc.

14%

On a Business Trip / while Driving to the Office

11%

Using Creativity

Tools 1%

During Breaks 3%

In Boring Meetings 10%

In Interesting Meetings 6%

At the Workplace 4%

Somewhere Else 1%

Holidays, Travel 13%

Source: Füglistaller in KMU-Magazin Nr.7/2005

Where Ideas OccurThe Role of the „Office“ for Generating New Ideas.

Only 25 percent of Individuals Ideas´

Occur within the Physical Office

Environment

Generating Innovative Ideas is One of the

Elementary Tasks of the Knowledge Society

Offices for the Knowledge Society have to

Become a Source of Inspiration and

Creativity


Co-Location on the Level of Teams and

Divisions

Use of Networks with External Partners

Customised Training Strategies

Cooperative Decision Making

Cross-functional Teamwork

100

53

Communication

crossing all Hierachical Levels

100

53

93

33

93

27

73

20

60

25

53Percentage in Successful Organisations Percentage in Less Successful Organisations

Sou

rce:

McK

inse

y-S

tud

ie, 2

00

1

Incentive Programs in Line with the Product

Development-Process

73

27

Incentive Programs for Process Improvement 60

40

Knowledge and Innovation ManagementSucessful Organisations Improve Exchange and Communication of their Staff.


Team / Group

Organisation

Society / Market

Individual

Cognitive

Abilities

Motivation

Personality

Traits

Management Concepts

Leadership Behaviour Concepts for Problem Solving

Organisational culture

Innovation Dynamics

Customer requirements

Use of methods and tools

Project related Knowhow

Corporate Knowledge

Labour Organisation

General/Sourrounding Conditions

personal

creativity

joint

creativity

Mission / Vision

Dimensions of Creativity

Innovation as an Outcome of Personal and Joint Creativity – the Organisation Establishes the Framework

Knowhow


AgendaWork Environments for innovation and performance







Ad

juste

d I

nfl

uen

ce

0

0.1

0.2

0.4

0.3

Regression Analysis to Office-Performance-Index

strong

Influence

no Influence

Unnecess

ary

Difficu

lties

(A11)

Work

Motiv

ation

(A16)

Work

-Life

-Bala

nce

(A17)

Access

to

Info

rmatio

n (B1)

Acknowle

dgement o

f

work p

erform

ance (C

4)

General F

eeling o

f

Being In

form

ed

(B2)

0.300.27

0.190.18

0.06

0.120.15

0.05

Team

-Spiri

t

(C3)

Tota

l Dist

ract

ions

(D4)

Positive correlation

Negative correlation

User Survey OFFICE Performance, n: 980

Core Factors for Office Performance

Results of an Empirical Study


0,4

0,2

- 0,2

- 0,4

- 0,3

- 0,1

0,1

0,3

Doubl

e Cel

l

Office

Dou

ble

Kom

bi-O

ffice

Mul

ti-Pe

rson

Cell O

ffice

Group

Offi

ce

Open

Spac

e

Kom

bi O

ffice

Sing

le C

ell

Office

Mul

ti-Sp

ace

Moti

vati

on

Med

ian

MW

= 5,31

0

Offi

ce-P

erf

orm

an

ce-I

nd

ex

Med

ian MW

Iperfges

= 4,45

- 0,25

- 0,32

- 0,09

+ 0,02+ 0,03

+ 0,10+ 0,11 + 0,13

User Survey OFFICE Performance, n: 980

Corelation between Office Concept, Motivation and Performance


Highly Significant and Positive relation between

„Office-Design“ and „Office-Performance“

High Quality of Office Design as Framework for

More Performance in the Office Environment

Important „Design-factors“:

support of communication

and cooperation

Adapted office concept

[n = 4.490]

7

6

5

4

3

2

1

Offi

ce-P

erf

orm

an

ce-

Ind

ex

Very low level

of perfomance

High level of

Performance

Office-Design-IndexVery poor

Quality

High

Quality

7654321

100%

75%

50%

25%

0%

m

ax =

36%

Source: Office-Excellence-Check,

Fraunhofer IAO, 2009)

The Influence of »Office Design« on Office Performance


Remarkable improvement of both indices.

More than average improvement of the Office

Performance. Value is higher than the reference-

line would suggest..

7

6

5

4

3

2

1

Offi

ce-P

erf

orm

an

ce-

Ind

ex

Office-Design-

Index

7654321

100%

75%

50%

25%

0%

100%75%50%25%0%

Reference line

+ 6,8%

+ 1

1,6

%

65,8%

59,0%

Example

Pre-Analysis

57

,0%

68

,6%

Example

Post-Analysis

Very low

Very good

example

Very low Very good

Example: Improvement of Office Performance by Re-Designing the

Work Environment


AgendaWork Environments for innovation and performance

Improving Spontaneous Communication –

the BMW Leipzig Plant


Linking all Technologies (Bodyshop, Paintshop, Assembly)

Adaptability to the Needs of a Constantly Changing Organisation

Communication Center for Internal und External Communication

Integration of Different Functions and Levels of Hierarchy

- Facilitation of Information and Knowledge Exchange

- Facilitation of Horizontal communication

- Facilitation of Vertical communication

Strategic Targets for the Central BuildingImproving Spontaneous Face-to-Face Communication


Perspektive

Inte

nsi

ty o

f co

mm

un

icati

on

maxim

um

inte

nse

50 100 150 >250

2/5

4/5

3/7

3/6

7/K

5/7

5/6

6/K

3/51/32/4

4/7

2/63/4

1/2

1/4

200

1/5

6/7

2/74/6

2/3

1/6 1/7

Relations above the diagonal are forming the spatial layout of workgroups

Relations beneath the diagonal could be strengthened by spatial collocation

Communication Porfolio (Central Building)

Basics for the Future Layout.

PAX


K = Kommunikation

70

7172

227

5

4

2

3

62

1

TL

6

1

64

1261

44/45420

4020

23

100

1153

52

50

24

21

10

6059

10

1014

Rohbau

Oberfläche 1 = Logistik

2 = Rohbau

3 = Oberfläche

4 = Montage

5 = Qualität

6 = Personal

7 = Controlling, FM

Accelaration of information flow

Reduction of formal meetings by 25 percent

A Communication Fostering Layout

Reduction of Formal Meetings and Acceleration of the Information Flow


The Central Building

Impressions of the Working Environment









Summary and Conclusion

Work Environments for Innovation and Performance

Face-to-Face Communication is Essential for Performance

and Innovation – Especially in a Virtualized Work Organisation

Increasing Mobility Decreases Probability of Encounterns and Face-to-Face Communication within the

Organisation.

Future Work Environements have to Support and Facilitate all Forms of Face-to-Face Communication.


Workspace

Innovation

Virtual

Environments

Building Innovation

Green Building (DGNB)

Highest Level Certificate

Virtual Engineering

and Virtual Reality-

Technologies

Sustainable

Work and Office Concepts (e.g.

Real-Time-Feedback)

FUCON®

Future Construction

& Building Innovation

Outlook: Next Generation Research Environemt

Center for Virtual Engineering – a Live-in Laboratory for Knowledge Work

Opening 2011


Thanks for listening!

Do you have any questions?


Back-Up

© Fraunhofer IAO, IAT University of Stuttgart Workshop Creative Academic Work Environment Green Urbanism at Albano – Building a world class university.

Documents

fraunhofer iao communication

source of innovation

office performance results

creativity slide

management document

outlook slide

work processes

physical office environment