© 2003 Six Sigma Academy0 The Roles of Six Sigma Champion Workshop.

1© 2003 Six Sigma Academy

The Roles of Six Sigma

Champion Workshop

2© 2002-2003 Six Sigma Academy

Process Owners

Team Members

Key Project Players

Core Accountability for Projects

• Manages Day to Day Operations

• Controls Resources

• Leads Team • Partners with

Process Owner

• 3-5 Process/Product Experts• Commit 4-6 hrs / week

• Part Time• Works Projects

Champion

•Breaks Down Barriers•Owns Project Cluster

Green Belt

BlackBelt


Infrastructure and Project Support

Timely & Effective Support Drives Success

Black Belts

Champion Green Belt

Process Owner

Team Members

FunctionalChampions

• HR, IT, Training, Communications, Finance

• Supports the projects and overall deployment

MasterBlack Belts

• Trains BB’s, GB’s• Mentors BB’s, GB’s

Data Experts

• Assist in obtaining data for selection of project areas and individual projects

Instructor

• Trains & Mentors MBB’s, BB’s, GB’s• Partner with IPSCO

Finance

• Assists BU Deployment Leader with project strategy

• Validates financial benefits of projects

Deployment Champion

• Responsible for Six Sigma• Develops and drives Strategy


• Cash Flow, ROE, Customer Satisfaction, Asset Utilization

• Business Unit Specific Flow Downs Developed

• Properly Scoped Projects ensure timely execution

Scope Projects

Complete Project Charter • Built on proven project management

principles

The Approach to Project SelectionRequires Core & Infrastructure Members

Develop BUCTQ Flow Downs

Identify Business Levers

Projects Aligned to Strategic Objectives


Six Sigma

Deployment Champion


Roles & Responsibilities – Deployment Champion

• Responsible for partnering with BU Executive to ensure deployment success

• Recruit, coach and develop black belts

• Develop CTQ Flowdown for each business lever

• Lead and influence Champions

• Communicates the vision of Six Sigma to their business unit

• Ensure projects are progressing

• Remove barriers

• Provide the drum beat for results

• Expand projects across boundaries

Deployment Champion …Ensures Strategic Linkage


Six Sigma

Champion


Roles & Responsibilities - Champion

• Address project issues and barriers for the Black Belt

• Identify and prioritize projects in their CTQ project “cluster”

• Partnering with Deployment Champion, ensure projects are linked to key business levers

• Lead and influence process owners and teams

• Communicates the vision of Six Sigma to their team

• Ensure projects are progressing

• Observe and participate in project reviews

• Grasp importance of solutions and drive the solution across the enterprise

• Leverage best practices

Champions…Responsibility to Drive Results


Six Sigma

The Process Owner


Roles & Responsibilities - Process Owner

• Managers responsible for impacted processes’ performance

• Enters into a project charter with the Black Belt

• Provides team members in support of project

• Communicates the vision of Six Sigma to their team

• Participates in project reviews

• Pushes the Black Belt and team to find permanent solutions

Eventually Owns the Results


Six Sigma

The Black Belt


Roles & Responsibilities - Black Belt

• A person who solves a difficult business problem for the last time• Full time dedication working on Six Sigma projects• Lead teams through the completion of projects• Progressing projects to completion• Communicating progress, issues & barriers• Learning, teaching and mentoring• Communicates the vision of Six Sigma

Proven Performers who solve 8-12 difficult business problems


Six Sigma

The Green Belt


Roles & Responsibilities - Green Belt

• Part Time working on Six Sigma projects

• Projects typically smaller in scope

• Projects completed in their business area

• Receive less training (2 wks for GB vs. 4 wks for BB)• Lead teams through the completion of projects• Progressing projects to completion• Communicating progress, issues & barriers• Communicates the vision of Six Sigma

A Critical Mass working projects - impacting the business


Six Sigma

The Team


Roles & Responsibilities - Team Members

Process Owners must provide the right Team Members to ensure project success

• Process Experts who “touch” the process every day

• Black Belt can’t be successful without team members – can’t do it alone

• Support characterizing the process and maintaining controls

• Provide insight to the “as is” process and assist in developing the “to be” process

• Keep project progressing while Black Belt is in training



Master Black Belt


Roles & Responsibilities - Master Black Belt

• Expert in the tools and methodology

• Provides technical advice and mentors Black Belts and Green Belts

• Understand the business

• Supports Deployment Champion in Strategic Project Selection

• Trains Black Belts and Green Belts

• Create policy setting decisions regarding Six Sigma deployment and execution


Functional Champions



Roles & Responsibilities – Functional Champions

Finance Functional Champion

• Determine how project costs and savings will be defined and reported.

• Define process to audit project savings.

• Lead finance participation in project selection and review processes.

Human Resource Functional Champion

• Function as a single point of contact for all Six Sigma Human Resource Issues.

• Work with leadership to determine how reward and recognition will be handled with regard to Six Sigma successes.

• Act as a liaison to integrate Black Belt selection with the Talent Management process.



Training Functional Champion

• Establish training logistics and schedules for all participants

• Provide supplemental training opportunities for Black and Green Belts

• Manage revision control and upgrades of training materials

Communications Functional Champion

• Ensure consistent messages are delivered on Why and How we are implementing Six Sigma

• Publicize team project successes

• Create a consistent external communications plan in accordance with timing provided by management



Information Technology Functional Champion

• Provide hardware and software support for Black Belts

• Provide data gathering support for project teams

• For projects requiring IT support as part of solution, provide the technical guidance with a sense of urgency


Data Experts



Roles & Responsibilities – Data Experts

• Work with Deployment Leaders to pull information from systems needed to help guide project selection.

• Work with Black Belt teams to pull information from Information systems to support the DMAIC process.

• Assist Black Belt teams in assessing the accuracy of the measure systems identified to track process performance.

Data Must Drive Our Decision Making


Financial Analyst



Roles & Responsibilities – Financial Analyst

• Sign off on projects at various points in the life of the project indicating:

• Savings estimate calculations were made in good faith.

• All project savings calculations were done using Six Sigma standards.

• The assumptions made in the calculations are appropriate.

• Work with the Black Belt team’s to increase their understanding of financial savings.

Realistic Projections and Consistent Calculations


Instructor



Roles & Responsibilities – Instructor

• Lead Black Belt, Green Belt and Master Black Belt Training

• Mentor Black Belts on their training projects

• Provide on-site support to Black Belts during the application period

• Understand the business objectives

• Support Deployment Champion

• Promote a positive learning environment

© 2003 Six Sigma Academy0 The Roles of Six Sigma Champion Workshop.

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