Welcome [] · 2019-08-05 · OML 1 OML 2 OML 3 OML 4 OML 5 Technology Standards Standards not defined without goal to standardize. ... to last replication interval Virtual Machine
Post on 09-Jul-2020
2 Views
Preview:
Transcript
Reducing Your IT Costs
Welcome
What do you hope to learn today?
Please take a moment to fill out a yellow card.
Our presenters will review the cards to ensure
we cover the topics of interest.
We will collect them before we get started.
Thanks!
Maury Weinstein
President
System Source
410-771-5544 x4319
Agenda Run, Grow and Transform
IT Maturity Level
Controlling Personnel Costs
Smart Investing
Measuring Progress
Assigning Responsibilities for Run, Grow and Transform
Outsource Run So You Can Grow & Transform
“Run” “Grow”
“Transform”
IT Maturity Level - OperationsOML 1 OML 2 OML 3 OML 4 OML 5
Technology
Standards
Standards not
defined without
goal to
standardize.
Technology
purchased without
IT approval.
Key standards
partially developed
with no timeframe
for compliance.
Standards largely
developed without
compliance. IT
purchase approval
sought but
exceptions
frequently made.
Standards
developed and
organization driven
towards standards.
CxO level beginning
to support
standards.
Technology
standards
completely defined,
and documented
with CxO support.
Standards key part
of every technology
decision.
Utilize system
and service
management
tools
Ad hoc use of
point solution
tools. Little or no
automation,
documentation or
analysis.
Reduced number of
tools. Basic
automation and
documentation
performed semi-
consistently.
Basic integrated
tools. Workload
analysis toward
automation and
problem reduction.
Investment in
integrated toolset.
High SLA
compliance and
reporting. Basic
manpower
planning.
Fully integrated
systems with
manpower planning.
SLA and exception
reporting.
Automation enables
lower cost staff.
Document
and train its
operating
processes
Little or no formal
documentation
and rarely
updated. Vendor
technical or
hands-on training,
Some basic
process
documentation but
not updated
frequently. Each
function uses own
process
documentation.
“Process to create
a process” in place
with moderate
compliance.
Progress on
systematic listing of
process.
Major process flow
charted.
Compliance to
process creation
and documentation
is high. Refresh is
formal and
consistent.
Virtually all
processes are
designed and fully
documented before
the process is put in
place.
External
support model
Reactive – Time &
Materials
Recurring Scheduled Hours (Professional
Affordable IT)
Managed Services
Managed Services Definition: Remotely provided IT services at a fixed
price with a service level agreement
Replaces today’s desk side services and reactive
support
Printer Management Much of the avoidable printer expense is:
Help desk tickets to fix/re-supply
Premium priced OEM toner
Supplies leftover when printer no longer needed
Supplies purchasing costs
One client saves $6,840 annually using managed
print service for 20 printers
Free surveys estimate savings accurately
Controlling Personnel Costs Personnel scheduling and assignment
Proactive
Recruitment stress penalty
Personnel SchedulingControlling Utilization
Ticket entry data prompts you to:
Study demand patterns
Schedule personnel accordingly
Move non-customer facing time off peak hours
i.e. meetings or special projects
Use part time personnel for peak periods
Personnel SchedulingMatch Supply and Demand
Removing Costs from Resolution Path
Requests from ticket system,
phone or email
Assign to appropriate
level
Users receive ticket updates automatically
Ticket held a day after close
to ensure resolution
Single question
satisfaction survey sent
Departments without or not using ticketing systems
spend too much in triage or assign to wrong help
desk level – usually doubling ticket expense
I know which
computer has a
virus!
Proactivity Drives Utilization
Proactivity Drives Cost Savings35% Patch
Score!
Increased to 91%
with attention
Recruitment Stress Penalty
Recruitment Stress Penalty
Smart Investing Set Recovery Time and Point Objectives first
ROI before you buy
Common sense purchasing
Office 365 (SaaS)
Amazon Web Services (IaaS and DaaS)
Workstation replacement cycle study
Gartner Hype Cycle
Prioritize security purchases
Recovery Time and Point Objectives for
Lower Downtime Costs
$100/pp/day average cost
at 50% productivity loss
Cost = labor to restore
transactions lost
Implementing Recovery Time & Point ObjectivesRecovery
Scenario:
Recovery Point Objective
(RPO)
Recovery Time Objective (RTO)
Short (hours)
RTO - Medium
(less than 1 day)
RTO - Long
(multiple days)
Single Server
to last backupVirtual Machine backed up locally
with Veeam
Backup Exec to disk for VMDK
Backup Exec to disk for
physical servers
Tape backup
Cloud backup
to last replication interval
Virtual Machine with vSphere
Replication
Veeam Replication
SAN snapshot
Zerto Replication to AWS
NA NA
Multiple
Servers
to last backup NA
Backed up locally with
Veeam Backup Exec to
disk for VMDK
Backup Exec to disk
for physical servers
Tape backup
Cloud Backup
to last replication intervalVirtual Machines with vSphere SRM
Veeam Replication
SAN snapshot
vSphere Replication w/o
SRM
Zerto to AWSCloud Backup
Individual
Itemto last backup
Virtual Machine backed up with
Veeam Enterprise
Backup Exec with GRT and
applicable agent to disk for virtual or
physical servers
Cloud Gateway
NATape backup
Cloud backup
$100/pp/day average
downtime cost at 50%
productivity loss
Office 365 Exchange versus On-Premise ROI
Initial Cloud Investment Year 1 Cloud Savings Year 2 Cloud Savings Year 3 Cloud Savings Year 4 Cloud Savings Year 5 Cloud Savings Year 6 Cloud Savings Year 7 Cloud Savings
(11,386)$ 46,506$ (360)$ (360)$ 46,506$ (360)$ (360)$ 46,506$
Savings Through Year X 35,120$ 34,760$ 34,400$ 80,906$ 80,546$ 80,186$ 126,692$
Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Totals
Traditional On-Premise Deployment
Hardware (Including Server Licensing)
Exchange Server Hardware 8,934$ 8,934$ 8,934$ 26,802$
SharePoint Server Hardware 13,152$ 13,152$ 13,152$ 39,456$
Lync Server Hardware -$ -$ -$ -$
Licensing
Exchange CALs 4,080$ 4,080$ 4,080$ 12,240$
SharePoint Standard CALs 5,700$ 5,700$ 5,700$ 17,100$
Lync CALs -$ -$ -$ -$
eCAL -$ -$ -$ -$
Office Pro Plus -$ -$ -$ -$
Support
Exchange User Support 5,004$ 5,004$ 5,004$ 5,004$ 5,004$ 5,004$ 5,004$ 35,028$
SharePoint User Support 5,004$ 5,004$ 5,004$ 5,004$ 5,004$ 5,004$ 5,004$ 35,028$
Full Suite Support -$ -$ -$ -$ -$ -$ -$ -$
Consulting and Migration
Exchange Migration Costs 7,500$ 7,500$ 7,500$ 22,500$
SharePoint Migration Costs 7,500$ 7,500$ 7,500$ 22,500$
Office Migration Costs*
Administration
Exchange Administration 4,500$ 4,500$ 4,500$ 4,500$ 4,500$ 4,500$ 4,500$ 31,500$
SharePoint Administration 4,500$ 4,500$ 4,500$ 4,500$ 4,500$ 4,500$ 4,500$ 31,500$
Lync Administration -$ -$ -$ -$ -$ -$ -$ -$
Total 65,874$ 19,008$ 19,008$ 65,874$ 19,008$ 19,008$ 65,874$ 273,654$
Cloud Based Deployment
Microsoft O365 Fees 5,760$ 5,760$ 5,760$ 5,760$ 5,760$ 5,760$ 5,760$ 40,320$
O365 Enhanced User Support 10,008$ 10,008$ 10,008$ 10,008$ 10,008$ 10,008$ 10,008$ 70,056$
Enhanced Server Support 3,600$ 3,600$ 3,600$ 3,600$ 3,600$ 3,600$ 3,600$ 25,200$
One-time Migration Costs- Exchange 3,886$ 3,886$
One-time Migration Costs- SharePoint 7,500$ 7,500$
One-time Migration Costs- Lync -$ -$
Total 19,368$ 19,368$ 19,368$ 19,368$ 19,368$ 19,368$ 19,368$ 135,576$
(11,386)$ 46,506 (360) (360) 46,506 (360) (360) 46,506 138,078
User Count
60
SAVINGS
ANALYSIS
Common Sense Purchasing
Track contract renewal and notice periods
Licensing purchase consolidation
“Sleep” versus “normal” savings is $25/year for 16
hours a day (plus HVAC savings)
Server ConsolidationServer sprawl can occur when engineers add a server for each new
application. Though this makes configuration and test easier pre-
production, consolidation may yield long term cost savings for:
Domain Controllers – who needs extra Active Directory
synchronization traffic anyway?
SQL servers – a properly scaled system can handle > couple
databases
Remote Desktop (RDS) or Citrix servers
Web servers
Stop when further reduction either:
Lowers redundancy below your risk tolerance
Impacts performance below user expectations
Office 365 Your Microsoft license expense should benchmark
against a $5/user/month standard (<300 users)
Office 365 Skype for Business might be the standard
finally replacing business travel time/expense
AWS Costs Tend Lower • Turn off when in use
• Scale larger/smaller easily
• Massive AWS scale
• Pay only for storage used
Controlling the Cost Dial
I see a
trend.
How can I
optimize?
Computer Replacement Cycle Intel study on end user computing replacement
found optimal economic decision = 3.5 years
Long server life is a mirage
Baltimore County personal property tax
Gartner Hype Cycle for IT Infrastructure Availability and Performance Management, July 2015
Prioritize Security Purchases
Prioritize Security Purchases - HealthCareBackups
8.1 (High) - Ensure that each system is automatically backed up on at least a weekly basis,
and more often for systems storing sensitive information. To help ensure the ability to rapidly
restore a system from backup, the operating system, application software, and data on a
machine should each be included in the overall backup procedure. These three components of
a system do not have to be included in the same backup file or use the same backup software.
There should be multiple backups over time, so that in the event of malware infection,
restoration can be from a version that is believed to predate the original infection. All backup
policies should be compliant with any regulatory or official requirements. (Quick Win)
Skilled Staff
9.3 (High) - Implement an online security awareness program that (1) focuses only on the
methods commonly used in intrusions that can be blocked through individual action, (2) is
delivered in short online modules convenient for employees (3) is updated frequently (at least
annually) to represent the latest attack techniques, (4) is mandated for completion by all
employees at least annually, and (5) is reliably monitored for employee completion. (Quick Win)
Online Security Awareness Program
17.1 (High) - Deploy approved hard drive encryption software to mobile devices and systems
that hold sensitive data. (Quick Win)
Limited Admin
12.1 (Medium) - Minimize administrative privileges and only use administrative accounts when
they are required. Implement focused auditing on the use of administrative privileged functions
and monitor for anomalous behavior. (Quick Win)
Audit Logging
14.5 (Medium) - Have security personnel and/or system administrators run biweekly reports
that identify anomalies in logs. They should then actively review the anomalies, documenting
their findings. (Quick Win)
Online Security Awareness Program
17.6 (Medium) - Conduct periodic scans of server machines using automated tools to
determine whether sensitive data (i.e., personally identifiable information, health, credit card,
and classified information) is present on the system in clear text. These tools, which search for
patterns that indicate the presence of sensitive information, can help identify if a business or
technical process is leaving behind or otherwise leaking sensitive information.
(Visibility/Attribution)
17.9 (Medium) - Use network-based DLP solutions to monitor and control the flow of data
within the network. Any anomalies that exceed the normal traffic patterns should be noted and
appropriate action taken to address them. (Configuration/Hygiene)
Prioritize Security Purchases - HealthCare
Managing Multiple Vendors is Expensive
Measuring Progress Un-benchmarked processes always bring savings
(especially the first time!)
Metrics can be constructive or destructive
Benchmarking UptimeI’m
exceeding
my SLA
I’m having
trouble
meeting
my SLA
Increasing User Productivity
0.000
0.010
0.020
0.030
0.040
0.050
0.060
0.070
0.080
total tickets per user/business day 3 per. Mov. Avg. (total tickets per user/business day)
Avoiding 40% of tickets at $25/pp/hour average
downtime cost = $120/pp/year for 1 hour/ticket
-40%
Ticket Causes by Number of Tickets
Inexpensive Trainingranked roughly by expense
Microsoft Software Assurance
Government Training Funds
Quick Reference Cards
E Learning
$14 per app user or $159 per tech user at our MD County client
Each course accessed saves $261-$2,836 versus live classroom
training
Recorded or Live Webinars
Demonstrations Sessions $37/student for 60
Private Group Training $126/student for 24
Ask about IT
top related