Reducing Your IT Costs Welcome What do you hope to learn today? Please take a moment to fill out a yellow card. Our presenters will review the cards to ensure we cover the topics of interest. We will collect them before we get started. Thanks! Maury Weinstein President System Source 410-771-5544 x4319
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Reducing Your IT Costs
Welcome
What do you hope to learn today?
Please take a moment to fill out a yellow card.
Our presenters will review the cards to ensure
we cover the topics of interest.
We will collect them before we get started.
Thanks!
Maury Weinstein
President
System Source
410-771-5544 x4319
Agenda Run, Grow and Transform
IT Maturity Level
Controlling Personnel Costs
Smart Investing
Measuring Progress
Assigning Responsibilities for Run, Grow and Transform
Managed Services Definition: Remotely provided IT services at a fixed
price with a service level agreement
Replaces today’s desk side services and reactive
support
Printer Management Much of the avoidable printer expense is:
Help desk tickets to fix/re-supply
Premium priced OEM toner
Supplies leftover when printer no longer needed
Supplies purchasing costs
One client saves $6,840 annually using managed
print service for 20 printers
Free surveys estimate savings accurately
Controlling Personnel Costs Personnel scheduling and assignment
Proactive
Recruitment stress penalty
Personnel SchedulingControlling Utilization
Ticket entry data prompts you to:
Study demand patterns
Schedule personnel accordingly
Move non-customer facing time off peak hours
i.e. meetings or special projects
Use part time personnel for peak periods
Personnel SchedulingMatch Supply and Demand
Removing Costs from Resolution Path
Requests from ticket system,
phone or email
Assign to appropriate
level
Users receive ticket updates automatically
Ticket held a day after close
to ensure resolution
Single question
satisfaction survey sent
Departments without or not using ticketing systems
spend too much in triage or assign to wrong help
desk level – usually doubling ticket expense
I know which
computer has a
virus!
Proactivity Drives Utilization
Proactivity Drives Cost Savings35% Patch
Score!
Increased to 91%
with attention
Recruitment Stress Penalty
Recruitment Stress Penalty
Smart Investing Set Recovery Time and Point Objectives first
ROI before you buy
Common sense purchasing
Office 365 (SaaS)
Amazon Web Services (IaaS and DaaS)
Workstation replacement cycle study
Gartner Hype Cycle
Prioritize security purchases
Recovery Time and Point Objectives for
Lower Downtime Costs
$100/pp/day average cost
at 50% productivity loss
Cost = labor to restore
transactions lost
Implementing Recovery Time & Point ObjectivesRecovery
Scenario:
Recovery Point Objective
(RPO)
Recovery Time Objective (RTO)
Short (hours)
RTO - Medium
(less than 1 day)
RTO - Long
(multiple days)
Single Server
to last backupVirtual Machine backed up locally
with Veeam
Backup Exec to disk for VMDK
Backup Exec to disk for
physical servers
Tape backup
Cloud backup
to last replication interval
Virtual Machine with vSphere
Replication
Veeam Replication
SAN snapshot
Zerto Replication to AWS
NA NA
Multiple
Servers
to last backup NA
Backed up locally with
Veeam Backup Exec to
disk for VMDK
Backup Exec to disk
for physical servers
Tape backup
Cloud Backup
to last replication intervalVirtual Machines with vSphere SRM
Veeam Replication
SAN snapshot
vSphere Replication w/o
SRM
Zerto to AWSCloud Backup
Individual
Itemto last backup
Virtual Machine backed up with
Veeam Enterprise
Backup Exec with GRT and
applicable agent to disk for virtual or
physical servers
Cloud Gateway
NATape backup
Cloud backup
$100/pp/day average
downtime cost at 50%
productivity loss
Office 365 Exchange versus On-Premise ROI
Initial Cloud Investment Year 1 Cloud Savings Year 2 Cloud Savings Year 3 Cloud Savings Year 4 Cloud Savings Year 5 Cloud Savings Year 6 Cloud Savings Year 7 Cloud Savings