Transcript
Lead your Organization to the Sky….
Lean Six Sigma Green Belt Certification Program
Control Phase
Your Pilot for Today:
Dr. Osama Abou El Khir
MBBCH, CPHQ, LSSGB, OSHA
Road Map for Control Phase
Define
Measure
Analyze
Improve
Control
Recognize ProblemDefine TeamDefine CustomerDefine Defect CTQTeam CharterProblem StatementHigh Level Process MapValue Stream MappingSIPOC
Solve the Puzzle: DMAIC
D M A I C
Determine data typeData Collection PlanCollect DataDetailed Process MapRevisit Problem Statement
Graphical AnalysisRCACause & EffectProcess CapabilitySigma LevelControl ChartCorrelation- Regressiony=f(x)Select Vital Few (Xs)MSA
Idea GenerationInnovative SolutionTRIZLean ToolsSolution Selection“TO BE” process mapPilotValidate ImprovementFMEA
Learning Objectives
Differentiate between 2 types of Variation Others (Not Today)
Healthcare variations
12-20
60-80
90 - 120
90 - 110
Variation Explained
Archer Throwing Arrows
Common Cause Variation Special Cause Variation
7 6 5 4 3 2 1
MeanTarget
Variation ExplainedCommon Cause Variation Special Cause Variation
• Present in EVERY process• Process is said to be ‘in control’ if it
exhibits only common cause variation• The process is stable and predictable• Sources: People , Materials,
Methods, Measurement & Environment.
• It’s effect is minimal
• Extra-ordinary occurrence• Process is said to be ‘out of control’ if
it exhibits special cause variation• The process is unstable• Source: factors that were not part of
the process’ design (unplanned factors)
• In most cases can be eliminated
Abnormal, Outlier, Assignable CauseNormal, System Cause, Random,
Inherited
Thank You
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