ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited
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- 1. ISO 9000/1994, ISO 9001/2000 and TQM : : : Micaela Martnez -Costa ;Thomas Y.Choi ;Jose A.Martnez ;Angel R.Martnez-Lorente
2. ISO
- (International Organization for Standardization, ISO)
- ISO:
3. ISO
- 1987 ISO 9000:1987 BS 5750
- 1994 ISO 9000:1994 ISO
- 2000 ISO 9001:2000
- ISO 9001 2008
4. Introduction
- 1987 : ISO 9000
- 2006 : ISO 897,866
- 1995-2006:
- 2008 ABI/INFORM 2484 ( )~
- : ISO
5. Introduction
- ISO :
- Journal of Operations Management
- ( )
- (1997,Terziovski): TQM ISO-performance
- (2005,Naveh and Marcus) : ISO
- (2008,Benner and Veloso)
- Three journal paper ISO ~
- ( 1988 to 1997~)
6. ?
- ISO 2000 ?
- ISO 2000 TQM ?
- TQM mark ISO 9001/2000 9000/1994?
- ?
7.
- (Bradley,1994;Claver et al.,2002;Escanciano et al.,2001) ISO
- ISO 9000 ; ISO TQM ISO
8. ISO and TQM
- (Goetsch and Stanley,1998) TQM
- ISO TQM ISO TQM
- ISO 9001/2000 TQM ISO
9. ISO
- ISO 9000/1994: 20 ( )
- ( : )
- ISO 9001/2000 :
10.
- : ISO 9001/2000 ISO 9000/1994 ~
- : ISO 9001/2000 TQM ISO 9000/1994 ~
11.
- (Ahire et al.,1996) TQM :
- ISO 9001/2000 TQM
12. - TQM ISO 9001/2000
- 5.5.3
- 5.6
- 6.1 QMS( )
- 4.1
- 5.4.1
- 8.2.1
- 8.4a
- 5.5.3
- 6.4 ( ( )
13. - TQM ISO 9000/1994
- 5.1(4.4.1) : )
- 7.2.1b(4.3): 7.2.3b:
- 5.2(4.9):
14.
- 7.2.3c (4.14.2):
- 6.2.2c (4.18):
15.
- : ISO 9001/2000 ISO 9000/1994 ~
16. Sampling and data collection
- : 2986
- ( )
- 9%; ISO (ISO,2008)
- :
- :24% 713 ( 2986 )~
- :
- MACS ( Mean and Covariance Structure Analysis )
17. 18. 19. 20. 21. 22. 23. 24. 25.
- ISO 9000 JOM ISO 9000/1994 ISO 9001/2000 TQM ISO 9001/2008
- ISO ; ISO 9001/2000 TQM
26.
- : ( )
- : ; (effect sizes)
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