Introduction of Egencia & Mitra Tours & Travel (Egencia Global … · 2019-11-13 · Core business: Corporate Travel Management and Incentive Travel Certified to MS ISO 9001:2015

Introduction of Egencia & Mitra Tours & Travel(Egencia Global Alliance Malaysia)

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The BP team

Kendra GleasonService Delivery Manager – Americas –

Global Travel Risk

Kathy SilvermanCategory Director, Travel Meetings & Events.

Lisa StanfordGlobal Category Manager, Airlines, Travel

Technology and Ground.

Richard EadesGlobal Category Manager (Hotels, Meetings & Events)

Jessica Jia Xin RongService Delivery Lead - APAC

Laura AshallService Delivery Lead – EMEA & Global

Communications

Sarimah BurhanService Delivery Manager – APAC

Andy RobertsGlobal Service Delivery Manager

Egencia Team

Ryan NevadaGlobal Account Manager

Amanda TeoService Performance Manager

Alba MendesRegional Account Manager, LATAM

Alka DasguptaRegional Account Manager, APAC

Karina SteinbergRegional Account Manager, EMEA

Rusli Putrajaya Lie Egencia Global Alliance Manager, APAC

Rozian Shariff Mitra Travel – EGA Malaysia

▪ BP’s travel transformation

▪ Who is Egencia?

▪ Who is Mitra Tours & Travel (Egencia Global Alliance for Malaysia)

▪ Supporting your global travel program

▪ Demo of online booking tool

▪ Booking air and hotel

▪ Traveller profiles & reporting information

▪ Guest traveller

▪ Questions

Agenda

BP’s travel transformation

Introduce a new approach to booking and managing business travel for BP

Minimise negative impact on employees and suppliers

Bring to the business a suite of new, better consumer-style travel technology

Unlock as much value as possible from the change (e.g. savings; utilisation;

economy of scale; safety)

Maintain and safeguard supplier and internal stakeholder relationships

7

Expedia Group is the world’s largest, diversified travel platform

High volume and diversity of demand

Broad and diversified supply

+1.8MVacation rentals

+550Airlines

+150Car rental companies

Scale and relevance

Ability to test and innovate faster

Best in class customer and partner

experiences

Global Footprints

Coverage across 66+ countries

4,000+ worldwide employees

32Local languages

2,000+Travel consultants with an average of

fifteen years experience

Always… 24/7/365 direct line to Travel Consultants

• Launch date with Egencia: 29th Oct 2019

• Last date to make new reservations with CWT: 28th

Oct’2019

• CWT will continue to support trips already booked with CWT.

• After the cutover date, check the MyTrip site for contact information.

Important Dates

Go Live : 29th

Oct’2019

Last Date with

CWT: 28th

Oct’2019

▪ Air & hotel policy

▪ Flying time less than 4 hours : Economy class

▪ Flying time more than 4 hours : Business class

▪ Class 3 and 4 carriers : Shown out of policy (according to OBT capabilities)

▪ Hotels : BP preferred setup in the system

▪ Lowest logical fare : Select lowest fare

▪ Advance purchase : 14 days

▪ Form of payment : Individual credit card

Travel policy overview – No change to policy

▪ In 2020, MITRA celebrates its 50th Anniversary

▪ Core business: Corporate Travel Management and Incentive Travel

▪ Certified to MS ISO 9001:2015 Quality Management System

▪ Top 10 sales contributor to major airlines e.g. Malaysia Airlines, Emirates, etc.

▪ Arranges leisure tours (domestic & international) for individuals and groups.

Introduction of Mitra Tours & Travel

ROZIAN SHARIFGENERAL MANAGER

DIANA ZAHIDTEAM LEADER

ZEETY SOKRIACCOUNT MANAGER

How to access your online booking tool

Agent Support

Mon – Fri 0900 – 1730hrs+603 2180 0333 / +603 2180 0395 / +603 2180 0396

bp.mytrip@mitra.travel

Emergency Service +6012 207 1179

emergency@mitra.travel

All bookings should be made online, with the exception of complex itineraries or when indicated on the online booking tool

Online Booking ToolURL :

https://Mytrip.mitra.travel

Phone Number +603 2180 0333 / +603 2180 0395 / +603 2180 0396 Email Address bp.mytrip@mitra.travel

Service Configuration Designated Team Diana Zahid (Senior Travel Consultant) Zaini Hasbullah (Travel Consultant)Andi (Travel Executive)

Business Hours Mon – Fri : 0900 – 1730 Hours

After Hours / Emergency Assistance +60 1220 71179 (in house)emergency@mitra.travel

Visa & Documentation In house

GDS Sabre

Address Suite 8-2-2, Level 2, Menara Olympia, No:8 Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia

Customer service – Mitra Tours & Travel

We focus on quality and service

Expert travel consultantsAveraging 10 years experience and tenure

Information & travel adviceSupport for all your questions around your booking or the website

Complex bookings & special requestsMulti-destinations, ferry, European rail, changes to rail, low cost carriers, scheduled airlines post ticketing

Your team of travel consultants is one call away• Phone number: +603 2180 0333 / +603 2180 0395 / +603 2180 0396• Email address: bp.mytrip@mitra.travel

0900 – 1730 hours local time• Emergency afterhours available 24/7/365

Diana Zahid

Andi ZainiHasbullah

What you will get by booking with Mitra Tours & Travel – EGA Malaysia

▪ Ticketing timeline is set by airlines and not Mitra Travels

▪ Visa and documentation information

▪ Name as per passport is mandatory for every reservation

▪ Your contact information i.e. mobile number + e-mail address are mandatory in every reservation

▪ Safety is our top priority

▪ You will receive your invoice upon credit card settlement in .PDF format

▪ Guest traveler booking must be initiated by BP traveller

▪ Passport details i.e. passport number, expiry date & date of birth are mandatoryin every reservation

▪ For ticket refund, email to bp.mytrip@mitra.travel

Sharing common topics – Mitra Tours & Travel

C O N F I D E N T I A L

Online Booking Demo

Top tips

Ensure your name matches your travel documents

In general, to get the lowest fares book at least 14 days in advance.

Hotels – Review rate types and inclusions (BP preferred / corporate rates)

To remain in policy book options in green-text indicator/icon

Login after go-live. Complete your profile including your mobile number and credit card details

Search by office location and use filters for hotels

• BP is on a weekly HR feed for Employees and NTID contractors

• Useful Links ( Service Level – 3 working days )

o Contractors who travel frequently can have a profile created for self bookinghttps://app.smartsheet.com/b/form/2378fa4c23d046f18dce1f9f9461efc5

o For extension of temporary profile or deactivation:https://app.smartsheet.com/b/form/18a956b24e0d47e0b4a23f3ae0a604d2

o Arranger Rights Access Request

https://app.smartsheet.com/b/form/36ecae9fcaf646998a6f2d21a06740ad

Travel Safe Pagehttps://intranet.bp.com/en_gb/functions/security/travelsafe.html

BP ISOS Link (Medical Service Provider)https://www.internationalsos.com/MasterPortal/(X(1)S(45c1yd45lxszot55yhkjg5vf))/default.aspx?membnum=14ACMA000006&AspxAutoDetectCookieSupport=1

Additional information

P RE S E N T A T IO N T IT L E

Q&A

Thank you!

Appendix

BP_MyTrip_Mitra Travel_Malaysia_OBT_FAQs V3 (1).pdf

FAQ document :