Introduction of Egencia & Mitra Tours & Travel (Egencia Global Alliance Malaysia)
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Introduction of Egencia & Mitra Tours & Travel(Egencia Global Alliance Malaysia)
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The BP team
Kendra GleasonService Delivery Manager – Americas –
Global Travel Risk
Kathy SilvermanCategory Director, Travel Meetings & Events.
Lisa StanfordGlobal Category Manager, Airlines, Travel
Technology and Ground.
Richard EadesGlobal Category Manager (Hotels, Meetings & Events)
Jessica Jia Xin RongService Delivery Lead - APAC
Laura AshallService Delivery Lead – EMEA & Global
Communications
Sarimah BurhanService Delivery Manager – APAC
Andy RobertsGlobal Service Delivery Manager
Egencia Team
Ryan NevadaGlobal Account Manager
Amanda TeoService Performance Manager
Alba MendesRegional Account Manager, LATAM
Alka DasguptaRegional Account Manager, APAC
Karina SteinbergRegional Account Manager, EMEA
Rusli Putrajaya Lie Egencia Global Alliance Manager, APAC
Rozian Shariff Mitra Travel – EGA Malaysia
▪ BP’s travel transformation
▪ Who is Egencia?
▪ Who is Mitra Tours & Travel (Egencia Global Alliance for Malaysia)
▪ Supporting your global travel program
▪ Demo of online booking tool
▪ Booking air and hotel
▪ Traveller profiles & reporting information
▪ Guest traveller
▪ Questions
Agenda
BP’s travel transformation
Introduce a new approach to booking and managing business travel for BP
Minimise negative impact on employees and suppliers
Bring to the business a suite of new, better consumer-style travel technology
Unlock as much value as possible from the change (e.g. savings; utilisation;
economy of scale; safety)
Maintain and safeguard supplier and internal stakeholder relationships
7
Expedia Group is the world’s largest, diversified travel platform
High volume and diversity of demand
Broad and diversified supply
+1.8MVacation rentals
+550Airlines
+150Car rental companies
Scale and relevance
Ability to test and innovate faster
Best in class customer and partner
experiences
Global Footprints
Coverage across 66+ countries
4,000+ worldwide employees
32Local languages
2,000+Travel consultants with an average of
fifteen years experience
Always… 24/7/365 direct line to Travel Consultants
• Launch date with Egencia: 29th Oct 2019
• Last date to make new reservations with CWT: 28th
Oct’2019
• CWT will continue to support trips already booked with CWT.
• After the cutover date, check the MyTrip site for contact information.
Important Dates
Go Live : 29th
Oct’2019
Last Date with
CWT: 28th
Oct’2019
▪ Air & hotel policy
▪ Flying time less than 4 hours : Economy class
▪ Flying time more than 4 hours : Business class
▪ Class 3 and 4 carriers : Shown out of policy (according to OBT capabilities)
▪ Hotels : BP preferred setup in the system
▪ Lowest logical fare : Select lowest fare
▪ Advance purchase : 14 days
▪ Form of payment : Individual credit card
Travel policy overview – No change to policy
▪ In 2020, MITRA celebrates its 50th Anniversary
▪ Core business: Corporate Travel Management and Incentive Travel
▪ Certified to MS ISO 9001:2015 Quality Management System
▪ Top 10 sales contributor to major airlines e.g. Malaysia Airlines, Emirates, etc.
▪ Arranges leisure tours (domestic & international) for individuals and groups.
Introduction of Mitra Tours & Travel
ROZIAN SHARIFGENERAL MANAGER
DIANA ZAHIDTEAM LEADER
ZEETY SOKRIACCOUNT MANAGER
How to access your online booking tool
Agent Support
Mon – Fri 0900 – 1730hrs+603 2180 0333 / +603 2180 0395 / +603 2180 0396
Emergency Service +6012 207 1179
All bookings should be made online, with the exception of complex itineraries or when indicated on the online booking tool
Online Booking ToolURL :
https://Mytrip.mitra.travel
Phone Number +603 2180 0333 / +603 2180 0395 / +603 2180 0396 Email Address [email protected]
Service Configuration Designated Team Diana Zahid (Senior Travel Consultant) Zaini Hasbullah (Travel Consultant)Andi (Travel Executive)
Business Hours Mon – Fri : 0900 – 1730 Hours
After Hours / Emergency Assistance +60 1220 71179 (in house)[email protected]
Visa & Documentation In house
GDS Sabre
Address Suite 8-2-2, Level 2, Menara Olympia, No:8 Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia
Customer service – Mitra Tours & Travel
We focus on quality and service
Expert travel consultantsAveraging 10 years experience and tenure
Information & travel adviceSupport for all your questions around your booking or the website
Complex bookings & special requestsMulti-destinations, ferry, European rail, changes to rail, low cost carriers, scheduled airlines post ticketing
Your team of travel consultants is one call away• Phone number: +603 2180 0333 / +603 2180 0395 / +603 2180 0396• Email address: [email protected]
0900 – 1730 hours local time• Emergency afterhours available 24/7/365
Diana Zahid
Andi ZainiHasbullah
What you will get by booking with Mitra Tours & Travel – EGA Malaysia
▪ Ticketing timeline is set by airlines and not Mitra Travels
▪ Visa and documentation information
▪ Name as per passport is mandatory for every reservation
▪ Your contact information i.e. mobile number + e-mail address are mandatory in every reservation
▪ Safety is our top priority
▪ You will receive your invoice upon credit card settlement in .PDF format
▪ Guest traveler booking must be initiated by BP traveller
▪ Passport details i.e. passport number, expiry date & date of birth are mandatoryin every reservation
▪ For ticket refund, email to [email protected]
Sharing common topics – Mitra Tours & Travel
C O N F I D E N T I A L
Online Booking Demo
Top tips
Ensure your name matches your travel documents
In general, to get the lowest fares book at least 14 days in advance.
Hotels – Review rate types and inclusions (BP preferred / corporate rates)
To remain in policy book options in green-text indicator/icon
Login after go-live. Complete your profile including your mobile number and credit card details
Search by office location and use filters for hotels
• BP is on a weekly HR feed for Employees and NTID contractors
• Useful Links ( Service Level – 3 working days )
o Contractors who travel frequently can have a profile created for self bookinghttps://app.smartsheet.com/b/form/2378fa4c23d046f18dce1f9f9461efc5
o For extension of temporary profile or deactivation:https://app.smartsheet.com/b/form/18a956b24e0d47e0b4a23f3ae0a604d2
o Arranger Rights Access Request
https://app.smartsheet.com/b/form/36ecae9fcaf646998a6f2d21a06740ad
Travel Safe Pagehttps://intranet.bp.com/en_gb/functions/security/travelsafe.html
BP ISOS Link (Medical Service Provider)https://www.internationalsos.com/MasterPortal/(X(1)S(45c1yd45lxszot55yhkjg5vf))/default.aspx?membnum=14ACMA000006&AspxAutoDetectCookieSupport=1
Additional information
P RE S E N T A T IO N T IT L E
Q&A
Thank you!
Appendix
BP_MyTrip_Mitra Travel_Malaysia_OBT_FAQs V3 (1).pdf
FAQ document :
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